We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Upright Cane

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for Upright Cane's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Upright Cane has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.95

    Average of 80 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jessie J

      Date: 08/07/2023

      Jessie J

      Date: 08/07/2023

      I purchased the Upright Cane BOGO free and the Upright ****** on 6/17/23 which I desperately need!!! 2 day shipping!!! After 3 emails I received 1 cane on 8 th day. Probably 15 emails and 2 voicemails now I still do not get a response!!!! I NEED REFUND disabled and fixed income!!!

      Upright Cane

      Date: 08/17/2023

      I hope this message finds you well. First and foremost, please accept our sincerest apologies for the inconvenience you have experienced with your recent purchase of the Upright Cane and Upright ******. We deeply regret any frustration this situation may have caused you, and we understand the importance of addressing your concerns promptly and effectively.We understand the urgency and necessity of your order, and we are truly sorry for the delay and lack of communication you have encountered. Your experience is far from the standard of service we strive to provide, and we take your feedback seriously.Our team has thoroughly reviewed your case, and we are committed to rectifying the situation promptly. Please allow us a little more time to investigate the matter and provide you with a comprehensive solution. We will be working diligently to ensure that your concerns are addressed and that you receive the products you ordered in a timely manner.In the meantime, we would like to offer you our sincere apologies by issuing a full refund for the cost of the Upright Cane and Upright ******. We understand the importance of these items to you and the impact they have on your daily life. Your refund will be processed as soon as possible, and you should see the credit reflected on your account within 3-5 days.Additionally, we are actively working to improve our customer support communication and order fulfillment processes to prevent similar situations from occurring in the future. Your feedback is invaluable to us, and we genuinely appreciate your patience and understanding as we work to resolve this matter.If you have any further questions or if there's anything else we can assist you with, please don't hesitate to contact our customer support team at [customer support email or phone number]. We are dedicated to ensuring your complete satisfaction and regaining your trust in our products and services.Once again, please accept our heartfelt apologies for any inconvenience you've experienced. We look forward to the opportunity to make this right and to provide you with a seamless shopping experience in the future.

    • Carol R

      Date: 08/07/2023

      I ordered a mobility scooter on July 29th 2023. Today I received a delivery (Aug 7, 2023) that contained a cane that I did not order and no scooter. I'm out $604.90

    • Danielle B

      Date: 08/01/2023

      After placing an order for a handicap scooter with a delivery date within 10 days. I have not received the product. I received a 1lb package contains a cane which I did not order. After using the tracking **** number that was given to me, it appears that although the company said that number covered both products, **** said it did not. I Have contacted the company through their customer support about not receiving the prepaid Scooter and having requested a full refund $599.99, the company said I cant get a refund until I return the scooter. At which point I told them it has not arrived and they have not completed my request of said refund. I doubt seriously if they ever filled the order. How can I make them give me a refund?

    • Margaret W

      Date: 07/31/2023

      Margaret W

      Date: 07/31/2023

      I was scammed by this company also. I ordered the Buy one Get one Free cane and I only received one cane. I contacted Uprightcane and was told that they had sent me two canes. I told them I only received one cane and they said they would investigate. I never heard back from them again. It appears from other reviews that this is a standard practice with this company. I DO NOT recommend doing business with Uprightcane at all!

      Upright Cane

      Date: 08/07/2023

      We appreciate your feedback and we're genuinely sorry to hear that your recent experience with our product/service did not meet your expectations. Your satisfaction is our top priority, and we're committed to addressing your concerns and making things right.We understand that your experience fell short of what you anticipated, and we want to assure you that we take your feedback seriously. Our dedicated customer support team is ready and eager to assist you in resolving any issues you may have encountered. They have the expertise to provide swift solutions tailored to your specific situation.Please don't hesitate to reach out to our customer support team. Whether you have questions, or concerns, or are seeking assistance with a particular aspect of our product/service, our team is here to listen and provide a personalized solution.Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that we continue to enhance our offerings. We are committed to learning from our mistakes and using them as stepping stones toward delivering a better experience for you and all of our valued customers.Thank you for bringing this matter to our attention, and we look forward to the opportunity to make amends and regain your trust.

    • Richard O

      Date: 07/26/2023

      I ordered one cane from Upright Cane Company on July 3, 2023, paying by credit card. It's website said the cane should arrive in 1-2 days. Its now July 26, no cane has arrived. However, the company has sent emails purporting that "one of two items ordered" has been shipped, from "China." So much for 1-2 day delivery. Further, the Company charged my credit card for two canes, one priced at $49,95, and a second at $45.95 though I only ordered one. Attempts to communicate with the Company have been unsuccessful, as several emails sent to the Customer Service Department have been returned as "undeliverable." I can only conclude from my experience this company is a total scam, Richard A.

    • Kris H

      Date: 06/22/2023

      Kris H

      Date: 06/22/2023

      I TOO WAS SCAMMED WTH THE BUY ONE GET ONE SCAM. I RECEIVED MY FIRST **** BACK IN MARCH AND AM STILL WAITING FOR MY SECOND ONE IN JUNE. THE SAME RESPONSE WAITING FOR INVENTORY, YET THEY ARE STILL SELLING THEM. RIPOFF!!! THE **** ITSELF IS NICE! CAN I GIVE IT ZERO STARS?

      Upright Cane

      Date: 08/17/2023

      I want to begin by expressing my sincere apologies for the frustration and inconvenience you have experienced with your recent purchase of our Upright Cane through the Buy One Get One promotion. Your feedback is essential to us, and we deeply regret any negative impression that this situation may have left you with.I understand your frustration regarding the delay in receiving your second cane and the explanation provided about inventory. Please know that we take your concerns seriously and are actively working to address the underlying issues that have led to this delay. While our intention is to provide high-quality products and a seamless shopping experience, it is clear that we fell short of your expectations.Our team has reviewed your case and taken immediate steps to resolve the delay in fulfilling your order. I am pleased to inform you that your second Upright Cane is now being processed for shipment and should reach you in the next 2-3 business days. We understand the impact this delay has had on your experience, and we want to assure you that we are committed to improving our processes to prevent such situations from occurring in the future.Regarding your feedback on the quality of the Upright Cane, we are glad to hear that you find it to be of good quality. We strive to provide products that meet and exceed our customers' expectations, and your feedback encourages us to continue our pursuit of excellence.While we cannot alter or amend reviews directly on the BBB platform, we kindly ask for the opportunity to demonstrate our commitment to customer satisfaction through the resolution of this matter. Your experience does not reflect our standards, and we want to make things right.If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team at *********************************** We are here to ensure that you have a positive experience with us moving forward.Once again, I apologize for any inconvenience you have faced, and I sincerely hope that we can regain your trust as a valued customer. Thank you for bringing this matter to our attention and giving us the opportunity to address it.

    • Angel C

      Date: 06/17/2023

      Angel C

      Date: 06/17/2023

      My order was put in 2/26/2023 for buy one get one free ************ at $49.99 plus tax and guaranteed shipment in 2 days. I received the first cane on 3/11/2023. There was no second cane one. After multiple email follow **** I was told that they are waiting for inventory to come in. As of today, 6/17/23 I still haven't received the second cane!

      Upright Cane

      Date: 08/17/2023

      I am writing to you in response to your concerns regarding the delay in receiving the second Upright Cane from your buy one get one free order, which you placed on 2/26/2023. I want to sincerely apologize for the frustration and inconvenience you have experienced throughout this process.We understand how important it is for you to receive the second cane promptly as per your original order and our guaranteed 2-day shipment promise. It is disheartening to learn that we fell short of meeting your expectations, and we deeply regret the delay in fulfilling your order.I want to assure you that your feedback has not gone unnoticed. Our team has been working diligently to address the inventory shortage that has caused this delay. We take this matter seriously and are taking immediate steps to rectify the situation.As of today, we have expedited the process of restocking our inventory and your second Upright Cane is currently being prepared for shipment. You can expect to receive a tracking number via email within the next 1-3 days as your order is prepared for delivery.We understand that your trust in our service may have been shaken, and we are genuinely sorry for any disappointment this delay has caused. Your satisfaction is our top priority, and we are dedicated to making the necessary improvements to prevent similar situations from occurring in the future.Should you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team. We are here to ensure that your experience with Upright Cane is a smooth and satisfactory one.Thank you for bringing this matter to our attention. We appreciate your understanding and patience as we work to resolve this issue and provide you with the service you rightfully expect.

    • Carolyn C

      Date: 06/06/2023

      The cane is fine -- the ONE I received! Ordered, Buy One, Get One Free, in February and now, mid-June, still have not received the "free" one. I'm not optimistic, therefore, feel this legitimately qualifies as a scam!!!

    • Gail P

      Date: 05/20/2023

      I received my first cane, but have yet to receive my free cane (deal was buy 1 get 1 free). I've reaxhed out to them via email and they continue to tell me they are out and to be patient as they are waiting on a shipment of canes. Yet, I continue to see ads for the same deal so they have canes to ship to new customers, but not to ones who are owed the free cane. BUYER BEWARE!

    • Joseph M

      Date: 04/18/2023

      First they said in their advertising buyone get one free, only got 1 , They said that it was ajustable from 26" - 42". Perfit for people 4 to 7 feet tall.My wife ordered one in good faith she is 5' tall and can't find anyway to ajust it that low.We tried both of us to contact them by telephone and email and get no responce.My wife likes the cane but is unable to use it as we cannot get it low enough.I think that is terible behavior on their part. What else can one do?****** and ***********************

    Upright Cane is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.