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Business Profile

Screen Enclosures

Fabri-Tech Screen Enclosures, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Enclosures.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a contract with Fabri-Tech Screen Enclosures and gave them a $2,800 deposit on May 29, 2023 for a 16x12 lanai screen enclosure with a panel roof. I have yet to be given a timeline of when they could start and repeatedly receive little to no communication from them when I try to contact. The only response I get when I reach out to them, because they never contact me, is "it should be soon" or "I hear papers being shuffled on the desk so there is some movement." They have never reached out to me with an update. I would like to get my lanai built or get my $2,800 deposit refunded.

    Business Response

    Date: 01/26/2024

    We contacted the homeowner and gave an update that we would have the crew starting there enclosure next week. The homeowner was happy with that response.

    Customer Answer

    Date: 01/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract 10/19/2022 to have a pool cage replaced that was destroyed during hurricane **** I started emailing and texting our salesman after 8 months of waiting as we were told it would be that long of a wait. I have emailed and texted about every two weeks starting around July 2023 hoping for a start date..It has been almost 15 months of waiting and have only noticed a company employee once taking measurements. I have been assured by *********** that the job is very close to being started but at this point I dont know what to believe.

    Business Response

    Date: 01/19/2024

    This job was started in the design department today and will be completed at the beginning of next week. The screen enclosure will be built at our site at the end of next week and delivered to the job for install the week of 1/28/24

    Customer Answer

    Date: 01/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted with this company to fabricate and install pool enclosure. Contract was in 11/22 and I paid a large $10,000 deposit. Vendor has been impossible to communicate with. phone calls go unanswered, email are ignored. I fear the company is closing or has closed and has taken my deposit. My insurance company wants to why no work is done etc. I drove to the company without results. No one knows nothing...Company is ignoring my efforts to talk with them about scheduling or a refund. 14 months of waiting so getting a bit worried.

    Business Response

    Date: 12/21/2023

    Screen Enclosure was sent out on 12/19 for install

  • Initial Complaint

    Date:12/06/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    entered into a contract on 10/28/2022 with the company for the replacement of my pool cage gave ******** deposit from the ********* total charge. We were sold on that the wait time was 6-8 months possibly ***************************************************************** calling the company and never get our calls returned. As for the email reply's they are always the same excuse that they are out 4 months or 6 months the amount off months going to check and get back to you then nothing happens, nor do they actually follow up.

    Business Response

    Date: 12/21/2023

    Screen enclosure will be built next week and be on site for install the week of 12/31.

  • Initial Complaint

    Date:11/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/8/22, I contracted Fabri-tech screen enclosures for replacement of my pool cage enclosure. I gave them a check for $7100.00, which they cashed on 11/14/22. The sales rep ****************** stated the work would be completed by June 2023, due to the high volume of work due to Hurricane ***. I also have a text from **** from 11/6/22, stating they were about 8 months out. On 6/19/22 i texted ****, requesting an update. He did not reply until 8/24/22. He stated we were on the schedule for final measure. I informed him that the final measure was completed over two months ago on 6/21/22. i again texted **** on 9/1/22. He responded and stated, it's getting closer, I can tell by the movement of the folder. I recently texted **** on 11/2/22 and have yet to receive a response. In addition to communicating with ****, my wife and I have also called their office. Sometimes they answer and sometimes they don't. When they do answer, the response is always the same, your in measure or we don't know. We have also asked for a refund of our deposit and we will hire someone else. We were told the refund was non-refundable. Non-refundable when you have not performed the work after one year?! As far as I'm concerned they are in breach of this contract. We have tried to be patient, but this is beyond acceptable! Complete the job as contracted or refund my deposit.

    Business Response

    Date: 12/01/2023

    The enclosure will be built at our shop next week 12/3-12/9 and installed on site the week of 12/10-12/16. In regards to the deposit, the end user because they don't see us on site feels like we are not doing anything on our end when in fact we are.  We have sent our measure guy out to get actual measurements(two man crew). Our in house design professional designs the cage on the *** system. It is then sent out to an engineer who completes the engineering packet for permitting. Our permit coordinator then puts together the permit package. All of these items have been completed on this job.

    Customer Answer

    Date: 12/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if they adhere to the stated timeline.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted and placed a $9000 deposit with Fabritech 11/2022 to replace our lanai post ***. We completely understood that high demand and supply chain challenges were going to be make lead times longer than normal so we did not expect delivery for a few months at best.Our issue now is that we were emailed in July from Fabritech that the project was in production and would be 7 weeks away from completion.The lanai has yet to be scheduled for installation, and every update since then has been that it is still in production, or that the issue has been escalated to management but with no response from management.

    Business Response

    Date: 11/21/2023

    We arrived with the new enclosure on the nov 17th and finished in prompt time. At this moment in time i believe the homeowner is happy with the product.

    Customer Answer

    Date: 11/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started talking to salesman in 2022 before ***, gave a $1200 deposit to start work on our porch, for aluminum and screening, been over a year now and cannot get anywhere with ***** in the office who gives everyone the same story of not being able to give a date to start. Permit was pulled on our property as well. I have seen all the reviews on BBB, ******* Yelp etc.. all with the same problem. Deposit paid and no work done! I either want my money back or get the work done! My next call will be to ******** This is a tiny job and should not have to wait over a year to even get started! Ive had ******* repaired, whole house windows done and a brand new fence installed all after ***, so please dont tell me its due to the storm!

    Business Response

    Date: 11/08/2023

    Job will be completed week of 11/12/23

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Fabritech to replace our pool cage following Hurricane ***. We signed the contract in December 2022 and were told at that time that construction was about 8 months out. We are now approaching 11 months and every time we contact them for updates, no one can tell us anything. There is still no permit filed with the city for the new pool cage and no one at the company will give us a straight answer. At this point, we are considering involving a lawyer as they have essentially stole. $7500 from us and not completed what they were hired to do. This is the most unprofessional company we have ever had the displeasure of dealing with.

    Business Response

    Date: 11/08/2023

    Customer cancelled job

  • Initial Complaint

    Date:10/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract to replace pool cage was signed on 11-16-22 and deposit was made at that time. At the time I was told that the cage would be replaced within 5 or 6 months. It has now been 11 months. Numerous attempts have been made to contact the company with little success. Communication has been very poor and calls go unreturned. Today the call was actually answered. The general manager was very unprofessional in his response and I was told that orders are completed in the order received. Upon looking at other complaints on this site I am discovering that an order placed after me on 11-23-22 was completed on 8-8-23.

    Business Response

    Date: 10/13/2023

    As a company we never want to make the customer feel that we are unprofessional. We have made the commitment to all our customers to do a professional job and in the most timely manner possible. Unfortunately our time lines have grown tremendously. As for this customer they did come off very rude and yelling through the phone at the secretary and manager. No excuses. but since we have produced the cage and started the install of the pool enclosure. 

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with FabriTech to replace our pool cage in October 2022. We were told if we gave them a deposit before the end of October, they could get it done before the end of 2022. We put down $10,000+ deposit and it was cashed in October 2022. Then crickets. No communication. We have been told - when we finally get through - that it would be before the end of January. Then March. Then June. In July they finally said they didnt know when theyd get to us. They have no idea how many are in front of us. I have asked about a date or a refund. I have heard nothing.

    Business Response

    Date: 09/06/2023

    As the company we are trying restore a multitude of screen enclosures. At no time has our sales staff informed any customers that if they get a deposit in by a certain date then your enclosure would be installed by a certain time. That being said this job is very old and needs to be completed in a appropriate time. I will reach out to the homeowner now and discuss the remaining time line to complete the job. 

    Customer Answer

    Date: 09/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    ***************************************************

    ps I was told the job would start this week.  Fingers crossed.

    Customer Answer

    Date: 10/20/2023

     
    Complaint: 20514711

    I am rejecting this response because:

    I was so excited I heard from the screen company I clearly responded too quickly. 

     

    I indicated that the issue had been resolved the manager called me and set a time (this week) to have my pool cage put up.  I was satisfied with that.  It is Friday afternoon and I have seen no one.  When I called yesterday, the person answering the phone said the manager was out on vacation and could not be reached.  She said my account says the project is in Build and if the ** said this week, well, there is tomorrow but things come up.  Clearly they continue to lie to me about getting this job done.   I do not understand why this is such an issue.  There is nothing unusual about this job.  I would like to amend my response.  



    **************************************************

    Customer Answer

    Date: 10/23/2023

     
    Better Business Bureau:

    Its been resolved now. 

    ***************************************************

Fabri-Tech Screen Enclosures, LLC is NOT a BBB Accredited Business.

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