Reviews

Review Details

• Review fromBarb F

  Date: 10/15/2023

  1 star
  Trip to **************** was a disaster . The meals included in the trip were not edible .Dinner was served at 9:00 pm ? And breakfast was so bad alot of ** walked to Burger King daily. Diamond didnt plan well for 100 people to eat and so many places wouldnt take us .The busses were in need of obvious repairs.The hotels were old I feel Diamond took advantage of our seniors and just dont care anymore People read reviews before taking any trips. There are options There were 10 of us that came home with Covid so please wear masks

• Review fromAshley C

  Date: 10/07/2023

  1 star
  October Cape Cod Trip was incredibly disorganized. We went without dinner yesterday. Only had one good meal the entire trip. The restaurants were horrible and most were located in the basement of the establishments. Hotels were not accommodating. Seniors with walkers had to walk up stairs to their hotel room on the second floor. Included breakfast was inedible. Half of the bus went to the Burger King next door for breakfast. This hotel and the restaurants used should have been researched ahead of time. The bus we used was not a luxury motor coach. It needs maintenance and probably to be retired. Very subpar experience for what we paid. I am very upset with how poorly this was planned and the quality of our trip. I have previously taken these types of tours and have never been this disappointed. Diamond tours CEO you need to come take this tour and see what vendors you are using.

• Review fromValeri R

  Date: 10/05/2023

  3 stars
  Out tour was to **************. The bus they sent ** on needed shocks really bad. We stayed two hotels that was totally unacceptable. One of the hotels the smell was so bad they had to give us another room. Two others in our group, had to change rooms due to, being dirty or smelly! Two of the places they had us eat were substandard. One was a buffet that had very little food. Most containers were empty and food was all over the counters they needed to clean up really bad! I was very disappointed in diamond tours this is not the service I received years ago when I took a tour with my Church to ******* !

• Review fromPaula P

  Date: 10/02/2023

  5 stars
  Just returned from a 6 day/5 nite tour of coastal ***** with Diamond Tours. Cannot say anything negative about our entire trip. Motorcoach bus was clean, awesome group leader and our driver was phenomenal. We stopped often enough for bathroom breaks along the way. The shopping, lunches and incredible scenery were such a delight in ********, Kennenunkport and Boothbay Harbor because each coastal city you got the feel of what it was really like visiting a *********** coastal town. The only negative would be one less excursion a day allowing tourists to get back to their hotel room by 6pm to enjoy downtime because each day was a very early leave time to allow for driving time and on time tours already scheduled. I would go to another destination city using same Group Leader in a heartbeat.

• Review fromHester G

  Date: 10/02/2023

  2 stars
  ******* trip 9/23/23 - 10/1/23 Motorcoach was substandard for such a long range trip from **********, *******. Seats were no better than a school bus with little padding and no footrest for short people. Much worse, the bus driver exhibited poor driving skills - frequently riding the brakes, stomping the brakes, and even swerving onto the rumble strips along the freeway. His skills were noticeably worse after nightfall. I believe he was a dangerous liability to passengers. The toilet became a safety hazard by recirculating foul smelling black water when flushed. The black tank was not dumped even after driver was made aware of the problem.

• Review fromPeggy D

  Date: 09/24/2023

  2 stars
  My husband and I recently returned from a trip to Mackinac Island September ****, 2023, Tour #*******. We were very dissatisfied with the coach bus assigned to this trip by Diamond Tours. The sound system was broken, it was old, beat up, noisy, and very uncomfortable. We did not feel totally safe for such a long trip. There were inconsiderate people using electronic devices without using ear buds or head phones, which was requested by the Group Leader. There were people drinking alcoholic beverages on the bus, which I don't think is allowed and should have been stopped by the Group Leader. Subsequently, the smelly restroom, which was right behind my seat, was used frequently during the trips. The hotels and restaurant choices were fair. We enjoyed *************, Mackinac Island and *************. However, at ****************** we had a Step on Guide for the day. Again, the sound system on the bus was broken. The Guide brought a microphone with him but it didn't work either. We were not able to hear him or the Group Leader since we were in the last seat on the bus for the entire trip. This was our first and will be our last trip with Diamond Tours.

• Review fromCynthia H

  Date: 09/22/2023

  2 stars
  The experience with Diamond Tours leaves a lot to be desired. The smell on the bus was horrible from the bathroom. The hotels that were booked were not accommodating. No help with luggage especially on a senior tour. Continental breakfast wasn't good either for a large group of people. It wasn't a good experience at all! Wouldn't recommend Diamond tours to anyone else

• Review fromCharlotte J

  Date: 09/20/2023

  1 star
  -Diamond Tours Do Better! I just went on a trip to ****** Niagra Falls with Diamond tours(9-3-23) and it was the worst. The tour bus had no overhead storage for the last 6 seats on the bus. Felt like we were riding on the motor because it was so loud! The Tour Guide was great. The order of the tours were confusing. We kept riding back and fourth over the same areas! The restsurants were horrible. All of them. the chinese restaurant was ok but the workers a little rude. For the most part the food at the hotel and the restaurants were horrible. The hotels were horrible, nasty, dusty and rude staff. the enroute hotel staff was nasty! It seems like Diamond Tours picked the worst hotels and restaurants for the trip. Did not sleep well or enjoy the trip. The best food was at Applebees that we went to on our own. By friday almost half the bus stayed at the hotel becaus-e they were tired and disappointed!The sad part is I took the same trip thru Diamond tours about 6 yrs ago and it was awesome! great hotels and restaurants back then! Oh and I got bitten by a spider in my dirty hotel room and someone else encountered bed bugs! Such a disappointment and I love ******!

• Review fromDeanetta S

  Date: 09/17/2023

  5 stars
  Our bus driver, **** was fabulous! He took care of us like we were his family.

• Review fromJy M

  Date: 09/09/2023

  2 stars
  Just came back from a 4 days tour of Cape Cod and Martha’s Vineyard.The tour was very poor. The motel was a truck stop. (Old and deteriorating) best thing about the breakfast was the coffee. The bus tour guide (Greg A*******) was horrible, most important as we arrived was to point out where the liquor store was.. He thanked us for taking the tour so he could continue to have a job to maintain his grandchildren lifestyle. Diamond tour is not for me. I am too old and experienced. Even though I read the reviews before I went to go with my friend.