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Business Profile

Windows

Storm Shield, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Storm Shield, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have attempted to reach company for repairs under warranty for a very long time to now find out they are bankrupt. Nothing was ever done to honor the warranty request Looking for a way to proceed to get something done to resolve problem with tindow leaks and opening issues.

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took very months for them to get the windows and then they did put them in. One continued to leak and they did send someone out to look at the window. BUT, when I opened the larger window to clean it, the two metal "pegs" that hold the window in the side channels, broke off! All I want is for someone to come out and replace the two metal pegs, so I can open the window. This seems like a safety issue, should there ever be a need to evacuate in a hurry.

    • Initial Complaint

      Date:04/11/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/17/2022, My wife and I met with a Storm Shield Representative ***************************** re the need for new entryway doors and back sliding glass doors post Hurricane ***. As the total price quoted of $41,525 was a little more than we anticipated, we opted to only go with the necessity at that time which was the Entryway doors. He quoted us $3770 and we paid a deposit of $1463 which cleared on 11/28/2022. He told us there would be a wait while they fabricated the doors of ***** weeks, and we could expect installation in late March. Although disappointing, we understood the wait due to the high demand of materials and labor in southwest ******* post Hurricane ***. We waited until the end of March to reach out to ***** via multiple text messages and phone calls with no replies in return. We then attempted to reach the company and only after researching found out that they had filed Bankruptcy on 12/15/2022 (17 days after they took our money!)! That means they knew the whole time they were talking to us that they were not going to be able to deliver the services we were paying for. Hurricane *** was bad enough to live through, but businesses like this have extended the pain and suffering even more.

    • Initial Complaint

      Date:03/30/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/23/2022 we had a meeting with Storm Shield representative ************************* cell# ************ who asked for a down payment for the doors and windows to be built,at which time I wrote a check for $14,382.00 and gave it to ************************* who said it would take ten to fourteen weeks to fabricate the windows and then a crew would be out to install them. giving the fact that we just had a major hurricane we allowed for more time realizing there were many others looking for the same. we finally called 03/20/2023 ************************* whom we hadn't heard from him or Storm Shield since signing the contract. We had since found out that the License #********* had expired on 08/31/2022 the name on the license is ******************************* main address is ************************************* the license location is ****************************************************************************************** county. These people intentionally took down payments knowing that they were going to file for Bankruptcy. I would like to receive my down payment in full as we are still suffering from Hurricane damage

    • Initial Complaint

      Date:03/10/2023

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We entered into a contract with Storm Shield Nov 17, 2021 to purchase Hurricane sliders and a door for our Lanai at ********************************************** We paid a deposit of $7000 with a balance of $10592 due at installation. From the beginning things were wrong. They delayed the start they said because they had an issue getting a permit because we had not had a fire inspection form the previous work they had done for us. That we not true. We had been inspected. After delaying a few weeks they told us that we had passed inspection on a day that we were not home and an inspection that day was not possible. That is when I first tried to cancel the order. I was denied . I could cancel, but they could keep the deposit of $7000.They continued to delay and lie to me either on the phone or text messages... I kept in touch with ******************** regularily. He finally told me that if they couldn't deliver by October 1, 2022 I would be able to cancel and get a full refund. I spoke to him October 1st. He told me they had a delivery date of December 15th. When that date came and went and I could not reach anyone at Storm Shield I looked up the Better Business Bureau to file a complaint and learned that December 15th was the date Storm Shield filed for Bankruptcy. Mr ********* had to know that was about to happen and they would not deliver my order Dec 15th as he advised the first of October. I want my money back. I acted in good faith. I really needed the glass. Hurricane *** destroyed our condo. The loss of $7000 is more that we can handle.

    • Initial Complaint

      Date:02/27/2023

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed an agreement on 11/28/22 for three replacement windows at our condo at **************************************************************************. Tendered a check of $2200 as a deposit. Phone of company has been disconnected so I visited their location where a sign on the window dated 12/15/22 informed that the business was closed. I did have a number of the representative who sold us the windows, left a message, and am awaiting a reply. Uploaded is the receipt, cancelled check, photos of signs from business door

    • Initial Complaint

      Date:02/07/2023

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On march 2022 this business signed a contract to install our window and sliding door for 19,455.00 They installed right after Ian hurricane. Custom window was broken (picture attached) They told us they would order a new one and will install it. Today February 6 th, can’t locate business no phone call return. No email returned, they have ghost us. Multiple voice mails has been placed to find out the status. We have paid already. No inspections has been made. They are a fraud.

    • Initial Complaint

      Date:02/02/2023

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 9, 2021 we signed a contract for replacement of 13 Windows and a door at our condo at *****************************************************. Paid a deposit of $8,000 for 12 windows and $3,300 for the door and 1 window. This was delayed until February 2022 in getting drawings approved by the condo board. At that time, the expected installation would be Oct 2022 or Nov 2022. Had no contact from Storm Shield the entire time. In October we started calling and left voice messages with *****, the owner, requesting updates. No returned calls came. Found a number on Angi's list for ******** at ************. Left messages no calls came back. Oct 26, ******** answered, had no info, computers down, Would have some one call back within a week. No calls. Continued leaving messages. No calls back. Have continued to try and no one ************ all the numbers i have immediately switch to voice mail and get the message the mailbox is full. Then disconnects

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had hurricane windows installed November 2021. We did have issues with instillation, that was resolved with help of BBB.We have one window that has a crack secondary to hurricane ***. I have been trying to reach someone at Storm Shield to inquire about repair/replacement. The mailbox (GM) is full ..have been trying several times per week. I did email the company and have not heard any reply.We would like assistance in getting this resolved.

    • Initial Complaint

      Date:01/20/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my second time filing a complaint. Storm shield has not completed the job at my home and has take full payment for a incomplete job. This has been an ongoing problem since 2020. I have made multiple attempt with phone calls ,emails and texts. Still no replies back. The issues are the sliding glass door and front windows that need to be replaced since they dont operate properly. I work in public safety and fell like I have been taken advantage of because my understanding and kindness. Thank you for your help and time on this matter.

    Storm Shield, LLC is NOT a BBB Accredited Business.

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