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Business Profile

Timeshare Cancellation

ACA Group

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.74

Average of 185 Customer Reviews

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Review Details

  • Daniel B

    Date: 07/19/2025

    Excellent professional customer service hep. Courteous and patient with their detailed information and listening skills.

  • Mark S

    Date: 07/16/2025

    Very Professional everytime I talked to them .The whole team was Great

  • Ashley B

    Date: 07/15/2025

    Were able to answer my questions. Very helpful and understanding in getting the cancellation process started. Very thorough in making sure you know what is going on

  • Charlene E

    Date: 07/15/2025

    good follow through, price reasonable, good customer service skills, thorough explanation of the process

  • Anita & David S

    Date: 07/14/2025

    Everyone that I have talked to has been exceptionally friendly and very helpful so far, but we have just begun our journey.

  • Deborah J

    Date: 06/26/2025

    Great first meeting. **** was super to work with and walked us carefully through the whole process!!

  • Jennie S

    Date: 06/22/2025

    ACA group is top notch in helping get rid of timeshares. They are very understanding, professional, knowledgeable, and helpful to answer all our questions. 5 stars.

  • John S

    Date: 06/18/2025

    John S

    Date: 06/18/2025

    At this point in the process, we are quite pleased with the professionalism and the apparent efficiency with which it appears our concerns will be handled. As with most ventures, TIMELY RESULTS are the key outcome. *** staff seems realistic and understands the negative nature of our timeshare relationship--this is somewhat encouraging. *********** *****

    ACA Group

    Date: 06/19/2025

    Hi **** & ****,


    Thank you so much for the thoughtful review and the kind words! We truly appreciate you recognizing our teams professionalism and realistic approach. We understand how frustrating and burdensome a timeshare relationship can be, and its encouraging to hear that youre already feeling confident in our process.


    We absolutely agree! Timely results matter, and our entire team is committed to delivering just that while keeping you informed every step of the way. Were grateful to be working with you and look forward to helping you reach a successful resolution.


    Warm regards,
    ACA Group Team

  • Debbie M

    Date: 06/13/2025

    Debbie M

    Date: 06/13/2025

    I was contacted by *** via a phone call a few days ago. My phone said spam, but for some reason I answered. A very kind gentleman asked if I would like help getting out of my timeshare... I was very confused because just two weeks earlier I had a conversation with a friend about needing legal help to get out of this timeshare. I did not want burden my son with some life long financial horror that I had created. An older friend convinced me 17 years ago that it would be great and that we would have amazing vacations! She said it was her gift to me (I'm a single mom)... What a mistake!! I have owned the ********* for 17 years, and never visited the property. I talked to other exit companies with no success. I was very skeptical with a cold call. Actually I am still terrified and stressed to tell you the truth, but I don't have any other solutions. With so many scammers in today's world it's scary, but I was put in touch with *** and he talked to me for 3 hours explaining everything and reassuring me that *** is a legitimate company trying to help people who have been taken advantage of. I believe that God put *** and ACA in my path. I have signed up, sent in my paperwork, and *** has a payment plan which makes this affordable for me. I pray that this is the real deal... I will let you know how it unfolds. So far everyone has been very professional, kind, helpful, and understanding. Thank you ACA

    ACA Group

    Date: 06/19/2025

    Hi ******,

    Thank you for sharing your story. We understand how difficult and emotional this process can be, especially after so many years of feeling stuck. We're grateful you chose to take that call and gave us the opportunity to help. *** and the team are committed to walking you through every step with care and transparency. Were honored to be part of your journey and will continue to work hard to earn your trust.

  • Lee P

    Date: 06/09/2025

    Lee P

    Date: 06/09/2025

    We just started the process and so far the staff is very helpful and professional. We look forward to getting out of the contract.

    ACA Group

    Date: 06/19/2025

    Hi ***,

    Thank you for sharing your feedback. Were pleased to hear that the team has been helpful and professional as you begin the process. We're committed to guiding you every step of the way and look forward to helping you reach a resolution.

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