Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Timeshare Cancellation

ACA Group

Headquarters

Reviews

Customer Review Ratings

4.74/5 stars

Average of 185 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromMark E

    Date: 10/06/2022

    1 star

    Mark E

    Date: 10/06/2022

    You guys call every week. You know my name so it's not an accidental dial. I have never in my life had a timeshare or even inquired about one. If you aren't a scam then you're just a real pain in the ***. I'm sure we'll talk again next week.

    ACA Group

    Date: 10/12/2022

    Hello Mr. *****, We are so sorry to hear about constant calls that you have been receiving. We are responding to this review to let you know that we have never contacted you. Unfortunately their are a lot of companies that cold call alleged timeshare owners. We are not one of those companies. The only way that we would call you is if you contacted us first looking for help and if you told us you were not interested we would never waste your time or ours by calling someone who has no interest or need of our services. Again we apologize for the calls and hope that they stop calling you.

    Mark E

    Date: 10/13/2022

    I have been getting calls about one a week from a company called ACA Group. Maybe there is another one it I doubt it. Calls all start with " we are calling you because you requested information about a timeshare that I own". I started letting the sales pitch go and then I get connected to an agent from ACA. If it's not you that would be quite a coincidence that there is another company with the same name. My gu as is it's you and unfortunately real reviews make you look bad. Sorry sometimes truth hurts.
  • Review fromKenneth T.

    Date: 09/20/2022

    5 stars

    Kenneth T.

    Date: 09/20/2022

    We signed up for a time share years ago and realized after a year that it was not for us and we tried every way we could think of to get out of this atrocity. We even stopped paying on the time share and did not play the maintenence fees either. Obviously it was reported to the credit bereaus. We even paid a company to get us removed from the ownership. After months of calling to get progress reports we found out that this company was no longer in exsistence and we were out our fee and could not recoup it. We heard about the ACA group in September 2021. Our first contact with them was Sept 16, 2021. We spoke with a senior advisor ******************** She explaind the whole proceedure and advised us that it will take time but she was sure they would be able to handle the case. We were very impressed with the comunication with ACA. We received calls every 3 months advising us where they were in the process. Every person we spoke with was forthcoming as to where they were in the process. I am happy to say that today, Sept 20, 2022, we are now free from the time share. We just received a congratulatory letter saying that we have been removed from the ownership of the time share and all the paper work needed to correct our credit. Thank you, Thank you, Thank you to the ACA group for following through with your promise. We highly recommend the ACA group if you have a time share that you do not want any longer. They have saved ** thousnads of dollars. Thank you again.

    ACA Group

    Date: 09/24/2022

    Hello Taub Family! We want to personally thank you for your initial vote of confidence in our company and allowing us to guide you to financial freedom from your Timeshare ownership. We also want to thank you for taking time to share your experience with our company and will hopefully help an uncertain timeshare owner to trust our company and our process and allow us to help them achieve financial freedom. Congratulations Taub Family and welcome to Timeshare Freedom!!
  • Review fromJolika U

    Date: 08/26/2022

    5 stars
    Signing up for a timeshare was the biggest mistake of my life. To think that I would have a forever Bill and have to pass ** down to my children was like I had just been cursed. However the ACA group was able to lift that burden off of me by guaranteeing their service to terminate the timeshare contract. With their expertise and allowed payment plan I was able to exit my timeshare sooner than I thought. I am forever grateful to the ACA group. Thank you ACA group, you just saved me thousands of dollars!
  • Review fromFrank D

    Date: 08/17/2022

    5 stars
    I had tried for almost two years to free myself of my timeshare with no success and then I found ACA and they were my salvation, They on my case and kept me posted on how it was proceeding, Answered my calls when I had questions were pleasant to deal with and they accomplished what I could not and I am FREE OF THIS TIMESHARE! THANK YOU.

    ***** D
  • Review fromMaureen F

    Date: 08/03/2022

    5 stars
    "TIMESHARE FREE" To pickup my phone and hear these two words from Amy at ACA was a dream come true.. We thank you so much for doing this for us , it was a real financial burden to us.We have been on this journey for many months and been scammed so many times. It was pleasure to work with ACA, They have two values in their company that I value very much and which I think makes them so successful HONESTY AND INTEGRITYlacking so much in the world we live in. They are a pleasure to work . What a relief we now enjoy . If anyone needs this type of help give them a call. ONCE AGAIN THANKYOU ALL AT ACA








    '

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.