Reviews

Review Details

• Review fromJames H

  Date: 05/30/2023

  1 star
  Same story as most folks. Ordered an in-stock item with nothing shipped after three weeks - debit card was immediately charged. Big Daddy Unlimited said I could continue waiting its shipping department to work thru back-stock or receive a refund. I asked for the refund and they issued a credit memo and said my card would be credited. Its been another 3 weeks with no refund - the online order shows as closed. They have $580+ of my money. *** sent emails and left voicemails with no response.

• Review fromAaron T

  Date: 05/26/2023

  1 star
  I am adding the same type of information that everyone else has. Extremely unprofessional, and charging your credit card immediately and before shipping is a violation of fair revenue posting practices. In my case I was charged immediately, and after one month, the product was still unshipped. (blamed on warehouse backlog). I cancelled the order after a month of continued delays. Still waiting for the refund. Take your business elsewhere everyone!

• Review fromJeff P

  Date: 05/26/2023

  1 star
  Originally heard promoted by Garand Thumb and checked them out. Placed an order Jan 3 2023 for an instock item, emailed near the end of February in for an update and was told the warehouse is still processing old orders and will ship as soon as they can. After multiple unanswered emails, I tried calling multiple times. The menu sounds legit but no one picks up the phone. I've been on hold up to 10 minutes and it eventually doesn't let you hold anymore. I left a voicemail twice and had a call back 5 days later (mid May). They told me the same story and I asked for a full refund. The lady was nice and said they would take care of it. Here at the end of May the account profile says item has been refunded, but *** not received the money in my actual debit account! $75 basically stolen. I've tried calling every couple of days, but hold on end with no answer and the 3 hour time difference doesn't help. I would just like my money back at this point.

• Review fromDavid F

  Date: 05/25/2023

  1 star
  Same story 3 months later no shipping of item. same constant excuse of warehouse just filling orders from January now almost June. They won't put it back on my card until they say after 2 weeks.

• Review fromA. B.

  Date: 05/22/2023

  1 star

  A. B.

  Date: 05/22/2023

  extended delays in shipping, as everyone else has mentioned. the blame for that delay is put on a third party warehouse. i cancelled the order, and still have not received the refund.the delay in the refund cannot be placed on the third party warehouse. I strongly encourage consumers to not give this company your business.

  Big Daddy Unlimited

  Date: 06/13/2023

  Thank you for your feedback, *********We would like to sincerely apologize for the delay you experienced with your order and refund. Your order originally came from a warehouse that has been experiencing significant delays. We have currently added more warehouses to our queue to resolve this issue.Our intention is never to cause further frustration to our members but relay to you all the information we currently have available from this warehouse, and we strive on being fully transparent regarding any issues that *** be occurring. We do want to let you know that we truly value you as a member and hope that we are able to regain your trust in the future to exceed your expectations with both price and prompt delivery. I have also reached out to you privately in hopes to resolve this matter and look forward to hearing from you. If you have any further questions or concerns that you feel have not been properly addressed, please contact us directly via our support line: ************

  A. B.

  Date: 06/14/2023

  This is a cut and paste response, provided to everyone that has left a review through BBB. The private response mentioned above was another cut and paste indicating the refund will be provided in ***** days, after already stating the refund is coming in *****. This is borderline criminal behavior.

• Review fromJohn J

  Date: 05/19/2023

  1 star

  John J

  Date: 05/19/2023

  BDU's website claims that orders are generally shipped within 5-7 business days but "some orders may be delayed". The wording is intentional to make it seem as though delays are rare when in reality, a large chunk of orders are "delayed" by multiple months. On May 3rd I placed an order for two items that Big Daddy Unlimited claimed were in stock. After two weeks with no update to the order status I began to worry that I, like many others below this review, had been intentionally mislead. I called their **** number and spoke with an employee who let me know they had received my order but didn't know when it would ship. I pressed a little more and asked if the order would ship within 6 months. They then told me that their warehouse was at least 8 weeks behind so it will take that long at a minimum. If the warehouse was already "backed up", why wouldn't BDU share that with customers before they place an order? Furthermore, why would the customer service rep initially attempt to conceal that information? It's because their business model is not based off of quality, but purely volume. They know that if they pay firearms influencers to plug their site, many unsuspecting enthusiasts will sign-up, trusting that their favorite influencer would not lead them astray. Once BDU gets a customer's first $10 subscription fee, they have already won. Do not believe the lip-service from BDU's response team. Although they may appear to have good prices on most items, factor in an extra $60 in membership fees while waiting for your order to ship and you'll find there is no discount at all. I'm convinced that BDU spends the majority of their funds on marketing and "customer service" employees to field complaints rather than improving the service they claim to offer.I cancelled my order and requested a refund.If you need any item within this calendar year, I advise you to steer clear of BDU and their deceptive business practices.

  Big Daddy Unlimited

  Date: 05/22/2023

  Hello ****,We appreciate your feedback and we sincerely apologize for any inconvenience this *** have caused.We completely understand your frustration as this does not reflect our companys standard for shipment. Unfortunately, these extended delays were unforeseen. Despite these issues, we have been working diligently to assist with this delay.Whenever possible, our team has been processing all available items through alternate locations to avoid further delays at the affected warehouse. Unfortunately, not all items are available at alternate locations.Regarding communication, upon placing an order that has products being processed through this delayed warehouse, we have been sending out emails within 2-5 days (depending if your order was placed near the weekend), regarding this delay so that our customers *** make an informed decision with their order, whether they wish to continue to wait on their delayed order or request a cancelation and be issued a full refund.Regarding membership, our new website update does allow non-members to shop and view their orders without the commitment of a membership. If you do not wish to continue paying for your membership during your wait, you are able to cancel at any time and it will not affect your place in line.The orders from the delayed warehouse have still been actively shipping out and the items are allocated to their respective orders. However, as this warehouse works from different queues, we are unable to provide an estimated time for shipment, given their current delays. The information our customer service team has relayed to you is all the information we currently have available from this warehouse and we strive on being fully transparent regarding any issues that *** be occurring.If there is anything we can assist with in the meantime, please let us know and we will be happy to assist.

• Review fromJared S

  Date: 05/18/2023

  1 star

  Jared S

  Date: 05/18/2023

  Ive been shopping with Bug Daddy for a couple years now and never had an issue until October 2022. I made an order that they for some reason couldnt ship due to warehouse issues so I canceled that December and reordered in January because I really needed some parts. However 4 months went by and multiple phone calls to customer service. All with the same answer, their warehouse is backed up but we assure you our items are allocated to you. So after 4 months I finally cancel my order to get my money back, and I cancel my membership since they still want to take the monthly membership fee out when Im reality I couldnt even use my membership due to their poor business practice. However when they issued me my credit memo on May 9th I was told the refund would be credited to me in 3 to 5 business days. Which normally it is they are usually really good about that. However its been a week and nothing. I called them this morning and was told by the same person who issued me the credit memory oh sorry yeah I know our processing times are backed up by 10 to **************************************************************************** their service. Ill never be doing business with Big Daddy Unlimited again. If I dont get my refund by next Friday Ill be forced ti take legal action, this is absolutely ridiculous!

  Big Daddy Unlimited

  Date: 05/19/2023

  Hello *****,Thank you for your feedback. We would like to start off by apologizing for the extended delay you have experienced with your recent order. These are not our usual shipping times as we aim to have all orders processed and shipped out within 5-7 business days, if not sooner. We truly value every member and completely understand where you are coming from as this is not our companys standard for shipment.?After further looking into your most recent order, we have received an update that a refund has been successfully processed as you had requested. Our intention is never to cause further frustration to our members but relay to you all the information we currently have available from this warehouse and we strive on being fully transparent regarding any issues that *** be occurring.If there is anything we can assist with in the meantime, please let ** know and we will be more than happy to. We do hope that you will consider ** again in the future so that we *** exceed your expectations in both price and prompt delivery.

• Review fromJeb D

  Date: 05/01/2023

  1 star

  Jeb D

  Date: 05/01/2023

  Placed an order on 01/08/23. It's now 05/01/23 and it's still processing. They responded to an email three months ago and apologized about the delay and have not responded since. They have time to blast your email with BS promotions but don't have the time to fulfill past orders that are almost four months old. I will never get on board with a subscription service like this again.

  Big Daddy Unlimited

  Date: 05/05/2023

  Hello ***,We appreciate your feedback. We do apologize that this has been your experience with us. ??We have been experiencing a higher contact volume than usual. Although this is no excuse, we do try to reach out to our customers in a timely manner in order to address any questions or concerns they may have. Our promotional emails are drafted and scheduled by our marketing team, and at any time you may understandably unsubscribe from our mailing listat the bottom of those emails. This will not affect your receiving any order updates from our customer service team.I will be forwarding your information to one of our agents so that you may receive an update regarding your order in a timely manner. Please let us know if we can be of any further assistance in the meantime.

• Review fromKen B

  Date: 04/26/2023

  1 star

  Ken B

  Date: 04/26/2023

  They make it very hard to cancel their membership. They are a predatory company and should be shut down.

  Big Daddy Unlimited

  Date: 05/05/2023

  Hello ***,Thank you for your feedback. Our website does allow you to process a cancelation under your "My Subscriptions" tab under your account view. Additionally, our agents are always available to take your call in order to process cancelation, should you need any assistance.I have successfully canceled your membership on your behalf. Please let us know if we can be of any further assistance in the meantime.

• Review fromMarc P

  Date: 04/23/2023

  1 star

  Marc P

  Date: 04/23/2023

  I placed an order on 02/20/2023.....its now 04/23/23.....and it still hasn't shipped yet. Same response everyone else is getting about a backed up warehouse. I was dumb and placed 2 more additional orders, and those still have not processed either. They game me 2 free months of a subscription, but that isn't good enough for 2+months to not even ship my order yet. I will no longer support them and may cancel my orders and never order from them again and hope everyone else does the same.

  Big Daddy Unlimited

  Date: 05/05/2023

  Hello ****,We sincerely apologize for any inconvenience this delay may have caused.??We do aim to have all orders processed and shipped out within 5-7 business days, if not sooner. Whenever possible, our team has been reallocating items from the delayed warehouse to alternate warehouses in order to assist with this delay, however, not all items are available at alternate locations.We understand your time is valuable and you may need your products sooner than we are able to provide at this time. I do see that you have canceled your remaining orders and a refund was processed. We do hope to have this delay cleared up in the near future in order to exceed your standards in both price and prompt delivery.