Reviews

Review Details

• Review fromCharlie V

  Date: 04/19/2023

  1 star

  Charlie V

  Date: 04/19/2023

  This company will never get another company from me again. I placed an order for multiple items and received 2 of the items I purchased. My 3rd item was never shipped to me for over a month so I reached out about it. They told me it will be shipped soon, waited 2 more weeks without progress in shipping. I then asked for a refund and a partial refund for shipping. I received my refund but they refused to provide partial refund for shipping. I explained that I would have never made the order if I would be dealing with this as the 3rd item I purchased was the higher price item I actually wanted. The support person basically expressed thats to bad and didnt give a c*** Dont waste your $ on this company they obviously dont give a **** about customer service!

  Big Daddy Unlimited

  Date: 05/05/2023

  Hello *******,We are very sorry to hear this has been your experience with our company.One of our warehouses has been experiencing significant delays with processing and shipping. The delays did extend further than expected, however, all orders are allocated and shipping from oldest to newest. Throughout these delays, we have been making sure that all customers are aware of the delays so that they may be able to make an informed decision regarding their orders. We do apologize that you did not feel that the service you were given was adequate. We do want a chance to make your experience better. I was unable to find a recent order under the email you provided on this review. To be able to better assist you in this matter, please reach out to us at your earliest convenience via phone at ************* so that we may look into your issue a bit further.

• Review fromJustin O

  Date: 04/18/2023

  1 star

  Justin O

  Date: 04/18/2023

  I am writing to lodge a formal complaint against Big Daddy Unlimited for their deceptive practices and unacceptable delays in order fulfillment. I placed an order for five products on March 11th, 2023, and as of today, April 18th, 2023, I have yet to receive my order.When placing my order, the website for Big Daddy Unlimited indicated that the products were in stock and ready to ship. However, shortly after placing the order, I received an email stating, "Due to increased order volume, we are experiencing some delays and it has taken longer than usual to fulfill your order. Please rest assured we are working hard to deliver your order(s) as soon as possible." While I understand that businesses may occasionally experience delays, I have since discovered that this company has been experiencing warehouse issues for the past seven months.Through further research, I have come across numerous testimonies from other customers who have experienced similar delays, with some waiting up to six months for their orders to be delivered. This information leads me to believe that Big Daddy Unlimited is engaging in deceptive practices by not disclosing the ongoing warehouse issues and the potential for extended delays before customers place their orders on their website.This lack of transparency and the subsequent delays in receiving my order have caused me considerable frustration and inconvenience. I believe that it is the responsibility of Big Daddy Unlimited to be honest with its customers and provide accurate information regarding the availability of their products and the expected delivery times.I kindly request that the Better Business Bureau investigate this matter and take appropriate action against Big Daddy Unlimited for their deceptive practices. Additionally, I would appreciate your assistance in resolving this issue with the company, ensuring that I receive my order promptly, or alternatively, receive a full refund for my purchase.

  Big Daddy Unlimited

  Date: 04/28/2023

  Hello ******,Thank you for your feedback. ?We sincerely apologize for any inconvenience this delay may have caused.??We do aim to have all orders processed and shipped out within 5-7 business days, if not sooner. Rest assured, this issue is isolated to one warehouse location as all of our other locations have been shipping within our usual time frames, some even within ***** hours of placing an order. All of the information that our customer service team has provided you with is all the information we currently have available. We strive on being fully transparent regarding these issues. Upon placing an order that has products being processed through this delayed warehouse, we have been sending out email within 2-5 days (depending if your order was placed near the weekend), regarding this delay so that our customers may make an informed decision with their order, whether they wish to continue to wait on their delayed order or request cancelation and be issued a full refund. ??At this time, we do not have an exact date for shipment as this delayed warehouse processes orders at different queues. Whenever possible, our team has been reallocating items from the delayed warehouse to alternate warehouses in order to assist with this delay, however, not all items are available at alternate locations. Unfortunately, the items left to ship on your order have not become available at an alternate location, so they are still pending shipment.?If you do not wish to continue waiting on this order, this order can be canceled at any time as we understand your time is valuable and you may need your products sooner than we are able to provide at this time. Please contact us at your earliest convenience via phone ************** so that we may know how you wish to proceed at this time.

• Review fromJarrad M

  Date: 04/15/2023

  4 stars

  Jarrad M

  Date: 04/15/2023

  Iv placed multiple order witht his company, mostly ammo and occationaly parts and mags and its been fine, shipped and recieved no issue at lowest costs online. I ordered an SB tactical adapter recently and noticed the prompt shipping was lacking. Im assuming the company is having issues with distribution/sourcing looking at some of the recent issues with comments but considering the company has had a recent boycott in addition to 2A attacks from political 3 letter agencies I am not entirely suprised and I understand issues can come up with sourcing. A suggestion for the company however, I understand being an online company you may be what ***** to drop shipping (almost all online only sites do this) and keep some stuff in house. You may consider listing additional ***** alongside the "in stock" or "out of stock" to examples such as "lead time 4 weeks" or "Item availible on hold" and provide a notice the product will be late due to you sourcing methods or some kind of neutral phrasing that you see fit.Americans expect instant and consistant results, so selling to them is tricky. To avoid losing a solid reputation its important to balance communication and transparency with buisness reality (you gotta do what suits profit which I get). You can fix this simply by removing the in stock status with a more accurate one. Your buisness is restructuring, so retraction pains will happen, you just need to be careful not to end up like Cheaper than Dirt where the company is a shell making the bare minimum profit to pay back monthly debts and take growth is 0. Respectfully,************************* ***********************

  Big Daddy Unlimited

  Date: 04/27/2023

  Hello ******,Thank you for your feedback.We are very sorry to hear that your experience was not the same as your previous orders. We do strive on maintaining consistent shipping and processing times, within 5-7 business days. We sincerely apologize that we have not been able to provide with this at this time. Rest assured, we are actively working on resolving these delays and hope to be back to our usual processing times very soon.We do appreciate your suggestions and we will pass them along to our team. I will be following up with you via email regarding your order.

• Review fromDavid G.

  Date: 04/08/2023

  1 star

  David G.

  Date: 04/08/2023

  ************** here:I placed an order on Big Daddy Unlimited.com, on 12/21/22 of last year, for 19 items, in which all 19 items were listed as being in stock. A few hours, after I had finalized and completed my order, I received an E-mail, stating that 5 of my items would ship right away, with the other 14 items, experiencing up to an 8 week delay, as they would be shipping out of an associate warehouse, located in the ******************, ***. Next week, as of 04/12/23, I will have been waiting for 16 weeks, for my pending 14 items to be delivered. I have E-mailed, and phoned, ****** multiple times, and every time without fail, their customer service reps. give the same phony excuses, that the warehouse is behind in filling orders, but your order is in their Queue, and should be shipped out about any day now, but they "NEVER"give you an ETA, on when that might happen, and always end the conversation the same way every time, by stating that they have no information beyond that, but are doing everything possible to fulfill your order.I believe the customer service reps. at ******.com and not being candid, and I believe people need to contact the "State of *******, ************************** and start filling formal complaints, against ******for potential crimes of "Interstate Wire Fraud", and request that their questionable business practices be investigated immediately, so if crimes are being committed, they can deal with those people right away, and shut down their scamming enterprise !!!!!!!!!!!!!!

  Big Daddy Unlimited

  Date: 04/13/2023

  Hello *****,I did reach out to you via email earlier today, but I did want to address your concerns via this avenue as well.We completely understand your frustration as this does not reflect our companys standard for shipment. I see that there have been several successful orders in the past that have shipped within a few days of placing your order. We strive to provide you with the best experience possible and truly apologize that we have not been able to provide you with a true VIP experience as we have in the past. Our agents have informed you about this extended delay and have provided all of the information we have available regarding the situation so that you may make an informed decision regarding your order.We understandyour time is valuable and you may need your products sooner than we are able to provide at this time. According to our records, your order has been allocated and is currently in the queue to be processed. Unfortunately, we do not have an estimated date for shipment as this delayed warehouse does work from different queues based on item category, brand, and shipment location. Due to this, some queues may be more delayed than others, however, each queue ships orders from oldest to newest to ensure all orders are being processed and shipped in the order they were received.We aim to have all orders processed and shipped out within 5-7 business days, if not sooner. Unfortunately, these extended delays were unforeseen, however, despite these issues, we have been working diligently to assist with this delay. Whenever possible, our team has been reallocating items from the delayed warehouse to alternate warehouses in order to assist with this delay, however, not all items are available at alternate locations. Unfortunately, the items left to ship on your order have not become available at an alternate location, so they are still pending shipment.Although we would like to have your order ship out sooner, the warehouse's system does not allow for orders to be prioritized, given their current delays.We appreciate your patience and understanding in this matter, however,if you do not wish to continue waiting on this order, this order can be canceled at any time.Please let us know if you have any further questions or concerns.

  David G.

  Date: 04/18/2023

  I believe the owners of "Big Daddy Unlimited.com" (The McKnights) are in deep financial and legal problems, and I do not believe the excuses, that their customer representatives regurgitate to all the internet customers they have taken money from, and then failed to ship out products, which online customers paid for in good faith. When I posted my complaint on Northeast *********, Better Business Bureau's website, there were 44 active complaints, with almost all of them, being virtually the same.I believe they are not being candid, and are actually engaged in defrauding their internet customers, and then hiding behind the bogus narrative, that it is their associate warehouse in *********, ******, that is responsible, and is causing all the problems, of all of these outstanding orders which have not been filled in a timely manner !!!!!!!

• Review fromKyle K

  Date: 04/07/2023

  1 star

  Kyle K

  Date: 04/07/2023

  Dont fall victim to their scam scheme. I had previously placed an order with them around 3 years ago and I had no issues with it. I most recently placed an order in December and Ive been given the same response as the other customer complaints that their warehouse is experiencing delays and theres no ETA on the order. Their scheme is to charge you monthly fees indefinitely while you wait for your order to be fulfilled, they refuse to refund you the monthly membership paid because its in their terms and services. The money that I paid in monthly membership fees has essentially been stolen since Ive been paying them under the expectation that my order would be fulfilled which they keep providing the same response. Very disappointed in how they conduct business.

  Big Daddy Unlimited

  Date: 04/14/2023

  Hello ****,We appreciate your feedback.We can assure you, our company is not a scam. We sincerely apologize for any inconvenience this delay *** have caused.Our updated website now allows for members and non-members to access our website. Additionally, a membership does not need to be active in order for orders to complete the processing stages.Regarding membership fees, we are doing our best to take care of all of our members while they wait on their orders and we do apologize that the ball was dropped on this instance. ?We do aim to have all orders processed and shipped out within 5-7 business days, if not sooner. The information our customer service team has relayed to you is all the information we currently have available from this warehouse and we strive on being fully transparent regarding any issues that *** be occurring. Our intention was not to cause further frustration, but give you all the information we have available so that you can make an informed decision regarding your order.?Upon placing an order that has products being processed through this delayed warehouse, we have been sending out email within 2-5 days (depending if your order was placed near the weekend), regarding this delay so that our customers *** make an informed decision with their order, whether they wish to continue to wait on their delayed order or request cancelation and be issued a full refund. ?Whenever possible, our team has been reallocating items from the delayed warehouse to alternate warehouses in order to assist with this delay, however, not all items are available at alternate locations. I see that a cancelation was requested for this order and a refund was successfully processed.?We do apologize for any inconvenience this delay *** have caused and we truly hope you will give us a second chance in the future.

• Review fromMitch B

  Date: 03/31/2023

  1 star

  Mitch B

  Date: 03/31/2023

  *** is a scam! They are by far the most unprofessional and dishonest retailer that I have ever had the displeasure of dealing with. I have been a member for at least 3 years, and have placed many orders and saved a good deal of money on those products, but its just not worth the frustration anymore. This whole issue with them not shipping supposedly in stock items is nothing new, they have been doing this for as long as I have been a member. I recently canceled both my final order and my membership, and guess what happened next. Just the other day (after my cancellation) they charged my card for next months membership fee! Ive read online that the only way to cancel a membership is to cancel any and all cards that have been used on their website. Also, they used to have this Big Daddy Bucks thing where you earn points on purchases, and when they rolled out their redesigned website they deleted any accrued points as well as any wishlists one may have saved. Didnt delete my credit card number though! Not surprising considering that the owners of *** are involved in multiple pyramid schemes. I could go on and on, but this is getting a bit long winded. DO NOT support this scam business!

  Big Daddy Unlimited

  Date: 04/06/2023

  Hi *****,Thank you for your feedback and for being a long-time member of Big Daddy Unlimited.We can promise *** is not a scam. To make sure you did not have any missing items or open orders we looked back at your history and saw you have over 30 successfully placed and shipped orders. We did notice a couple of items were refunded for out-of-stock, so we do apologize you did not receive those wanted products at that time. As for your membership, it looks like you were charged earlier in the day before the cancelation took place but we will go ahead and get that refunded right away for you. I can promise you, your card being used has nothing to do with the cancelation process.For our members, Big Daddy Bucks are no longer offered, as we are currently working on a new loyalty program. However, we are honoring all accrued points for legacy members. Those are to be transferred over as credit to your account. All points and wishlists can still be found on our Legacy Big Daddy Unlimited site. We do want to let you know that we do value you as a member and hope that we are able to regain your trust in the future in order to exceed your expectations with both price and prompt delivery.

• Review fromD. M.

  Date: 03/27/2023

  1 star

  D. M.

  Date: 03/27/2023

  I made an order on March 6th, 2023 and said item was in stock and standard shipping is 5-7 days. That is in fact NOT TRUE. You get the pre established reply that it is someone elses fault that its not being sent. No communication is very obvious after reading all the complaints. Im sure there will be a Good Morning We apologize We are working with (name here) to get orders shipped, but due to the delay we have no more information Maybe, your company should tell people this upfront PRIOR TO THEM ORDERING OR SUBSCRIBING IN ORDER TO PLACE THE ******** Every time I call then I get the same response. How about you stop what youre doing and call this distribution company to see what the delay is? It is annoying that 5-7 days has turned into weeks and now reading these complaints then it appears it will turn into months.The only reply acceptable is that you all called and spoke with the distributor directly, your order has been fulfilled, your order has been placed in the outgoing shipping today, your order will arrive in a couple days, here is your tracking number and we apologize for the delay (here is 20% Off your next purchase or here is free 6 month subscription).

  Big Daddy Unlimited

  Date: 04/14/2023

  Hello *****,Thank you for your feedback. We sincerely apologize for any inconvenience this extended delay *** have caused. We completely understand your frustration as this does not reflect our companys standard for shipment. We aim to have all orders processed and shipped out within 5-7 business days, if not sooner. Unfortunately, these extended delays were unforeseen, however, despite these issues, we have been working diligently to assist with this delay.The orders from the delayed warehouse have still been actively shipping out and the items are allocated to their respective orders. However, as this warehouse works from different queues, we are unable to provide an estimated time for shipment, given their current delays. Prioritization is not currently possible due to how this warehouses system is set up. We have attempted to request prioritization in the past, however, due to the ongoing delays, these requests have been denied.Regarding communication, we have been sending emails to all affected members regarding this delay within 2-5 business days of placing their order so that they *** make an informed decision regarding their order.The information our customer service team has relayed to you is all the information we currently have available from this warehouse and we strive on being fully transparent regarding any issues that *** be occurring. Our intention is not to cause further frustration, but give you all the information we have available so that you can make an informed decision regarding your order. You are able to cancel at any time as we understand your time is valuable and you *** need your products sooner than we are able to provide at this time.If at any time, you do not wish to continue waiting, you can always reach us via phone at ************* or via email: ********************************* and one of our customer service representatives will be happy to assist.

  D. M.

  Date: 04/14/2023

  No email was sent to me about any delays until I called and found out, so Unfortunately that is simply not true or your company isnt doing it for everyone. Again, that delay should be noted on these items PRIOR to a customer ordering them. We have to pay for a subscription to even see the price, order the item and after a couple of weeks I made call to find out the delay. Transparency would be putting that these are delayed up front on the post and then let a patron decide if they want to go through with the purchase. As far as a refund goes Does that include a refund of the subscription fee and time lost for misleading advertising it was in stock? It is frustrating to say the least when the company gives you We dont know as an answer but ensures it will be delivered. How do you know that if We dont know is the answer to it? The *** used to have a 30 Day Rule for consumers to send a product after its been purchased. I would like my product OR I want a direct answer to when I will receive it. Thank you for your understanding and help holding your warehouse accountable.

  D. M.

  Date: 04/14/2023

  No email was sent to me about any delays until I called and found out, so Unfortunately that is simply not true or your company isnt doing it for everyone. Again, that delay should be noted on these items PRIOR to a customer ordering them. We have to pay for a subscription to even see the price, order the item and after a couple of weeks I made call to find out the delay. Transparency would be putting that these are delayed up front on the post and then let a patron decide if they want to go through with the purchase. As far as a refund goes Does that include a refund of the subscription fee and time lost for misleading advertising it was in stock? It is frustrating to say the least when the company gives you We dont know as an answer but ensures it will be delivered. How do you know that if We dont know is the answer to it? The *** used to have a 30 Day Rule for consumers to send a product after its been purchased. I would like my product OR I want a direct answer to when I will receive it. Thank you for your understanding and help holding your warehouse accountable.

• Review fromT. H.

  Date: 03/25/2023

  1 star

  T. H.

  Date: 03/25/2023

  I placed an order with Big Daddy Unlimited in October, it is now 3/25/23 and it hasn't even shipped yet, I've been told several times that they have "one isolated warehouse with shipping delays" well it's become incredibly obvious to me that that is the only warehouse that they have with product in it, as 10 boxes of 9mm and 2 boxes of 12ga could bot he found in a single one of their other warehouses. This is beyond unacceptable and its very unfortunate that they have enough money to hire **************** reps to deal with the nightmare of a PR issue that they've had for the last 5 months, but can't afford to hire people to ACTUALLY ship things from their warehouse

  Big Daddy Unlimited

  Date: 04/13/2023

  Hello *****,We appreciate your feedback. We sincerely apologize for the frustration your delayed order has caused you. As you have experienced in the past, we aim to have all orders processed and shipped out within 5-7 business days, if not sooner.Our team is currently working on sourcing your order from an alternate location as inventory has been updated at an alternate warehouse. An agent will be reaching out to you shortly regarding this information.We appreciate your patience in the meantime. If you have any further questions or concerns, feel free to reach out at any time.

  Big Daddy Unlimited

  Date: 04/13/2023

  Hello *****,We appreciate your feedback. We sincerely apologize for the frustration your delayed order has caused you. As you have experienced in the past, we aim to have all orders processed and shipped out within 5-7 business days, if not sooner.Our team is currently working on sourcing your order from an alternate location as inventory has been updated at an alternate warehouse. An agent will be reaching out to you shortly regarding this information.We appreciate your patience in the meantime. If you have any further questions or concerns, feel free to reach out at any time.

  T. H.

  Date: 04/13/2023

  Update 4/13/23 immediately upon seeing my BBB review of big daddy unlimited they reached out to me to let me know that it was possible to get my order shipped out sooner if i swapped my original order of 115gr 9mm to 124gr 9mm ******************* that it would ship much sooner that way, i will update this again if it ever shows up.

  Big Daddy Unlimited

  Date: 04/14/2023

  Hello *****, We appreciate your update. As mentioned previously, we are actively working on sourcing items from alternate locations whenever possible in order to assist with the ongoing delays. As you mentioned, we were able to source the items on your order for you yesterday as the inventory was updated at an alternate location with a comparable item. When sourcing products from alternate locations, we do take into consideration the items that you ordered as we understand you put thought into each item purchased. Due to these reasons, we do not typically offer alternate items if they are a different brand, however, as you did express your concerns, we provided a comparable alternative in order to promptly resolve the concern you raised and we do want to make sure our members are taken care of. We do appreciate your patience in this matter. Once the tracking information is made available, you will be receiving an email confirmation. If there is anything further we can assist with, feel free to reach out at any time.

  T. H.

  Date: 04/28/2023

  Update 4/28/23 It has been 182 days and the product has finally shown up

• Review fromJeremiah M

  Date: 03/24/2023

  1 star

  Jeremiah M

  Date: 03/24/2023

  Just like all other users on here I'm beyond the point of disappointment with big daddy unlimited. My order was placed two months ago and still I have no product or even a shipping confirmation. It is especially frustrating to read the lies that are being posted here about their ware being fully caught up. Looks like the *** for these folks is to advertise products as in stock, charge the customer, and then move on with no intention of actually delivering on said product. I've tried the email route, and been given blame shifting answers about how this isn't their fault because they don't actually fulfill their orders. I was told over a month ago that my order was allocated to me. I've talked on the phone with customer service which was absolutely pointless because they all tell me, the warehouse is behind and not them. I didn't order through their supplier, I ordered through them in good faith, which has been betrayed. Such a horrible experience for a first time customer but this seems to be their pattern (at least in the last several months) when now researching them online But I will take this as a learning experience and always investigate shady online retailers before purchases. If anyone from big daddy unlimited would like to reach out to me with a legitimate answer I would love some information.

  Big Daddy Unlimited

  Date: 03/30/2023

  Thank you for your feedback, *****************We would like to apologize for the extended delay you experienced with your first order! These are not our usual shipping times as we aim to have all orders processed and shipped out within 5-7 business days, if not sooner. Unfortunately, the warehouse that is processing your order has been experiencing significant delays. Sadly, we were unable to source your items through our other warehouses that are not currently delayed.We are trying to do everything we can to help members in this situation, as we take full responsibility for our members or customers dissatisfaction. We apologize for any miscommunication as for being caught up. That has only been in response to the email volume we were receiving and the delay in responses. This was not referencing the current delay we are experiencing with one of our warehouses.We do hope to have this cleared up in the near future in order to exceed your standards in both price and prompt delivery.Thank you.

• Review fromTrent C

  Date: 03/20/2023

  1 star

  Trent C

  Date: 03/20/2023

  I placed an order on 1/24/23, it is still pending. No word from them until I emailed them about three weeks later. Was told the story you see in all the posts belowone warehouse is behind and theyre trying to catch up. Was assured my items are in stock and allocated to my order. Im hopeful Ill see my stuff at some point behold the summer? Obviously this is very strangeIve never experienced anything like this in 25+ years of ordering stuff on line. Well see.

  Big Daddy Unlimited

  Date: 03/21/2023

  Good afternoon,We sincerely apologize for any inconvenience this extended delay *** have caused. These are not our usual shipping times as we aim to have all orders processed and shipped out within 5-7 business days, if not sooner. We truly value every customer and completely understand where you are coming from as this is not our companys standard for shipment.The orders from the delayed warehouse have still been actively shipping out and the items are allocated to their respective orders. However, as this warehouse works from different queues, we are unable to provide an estimated time for shipment, given their current delays. The information our customer service team has relayed to you is all the information we currently have available from this warehouse and we strive on being fully transparent regarding any issues that *** be occurring.We completely understand your point and we are sending emails to all members whose orders are affected and expected to ship past the estimated time frame. We do apologize if you did not receive one and look into that issue.We are here to help in any way we can. Please give us a call or send an email with any further concerns or questions you *** have!Thank you