Reviews

Review Details

• Review fromSergio M

  Date: 01/20/2023

  1 star

  Sergio M

  Date: 01/20/2023

  Purchased a few things on 12/17/2022 and my order still says processing. I tried to get a hold of them and send them an email and no one has got back to me. This was my first purchase from them and definitely will be my last. If you dont want to wait months for simple products like triggers or charge handles, then this isnt for you. STAY AWAY!!!

  Big Daddy Unlimited

  Date: 02/02/2023

  Good morning ******,We apologize that you were unable to reach a representative to go over your order.Since moving to our new site we have been experiencing higher call and email volume than usual, so wait and reply times do vary. It does look like your email has since been answered.We have reviewed your order and it does seem that you have a couple of items coming from a warehouse we are currently experiencing delays with. We are sending emails to notify our members once we see fulfillment through that warehouse and are working hard to get caught up. Your order should have tracking soon.As for the trigger you ordered, this is a pre-order item. We are working on the oldest to newest orders. We completely understand that your first order did not reach your expectations but we do appreciate all our customers and strive for excellence. Hopefully, once our delay is cleared we can prove that too you!Thank you

• Review fromNut M

  Date: 01/12/2023

  1 star

  Nut M

  Date: 01/12/2023

  I have been a member for over a year and had mostly favorable things to say until the last several months. Im still waiting on multiple orders. According to customer service they have spent the last 90 days working on fulfilling orders placed between October 10 and October 13. I finally got tired of the run around and canceled my subscription today. Waiting several months on an order is not a shipping delay. Its a major problem. I strongly recommend staying away from this big daddy unlimited.

  Big Daddy Unlimited

  Date: 01/19/2023

  Good morning,We would like to apologize for the delay you have experienced, especially as a long-time member. We understand you are not used to these timeframes.We had a chance to look at your order. It looks like Order# ******* from October has been completely shipped. Also, we looked into Order # ********* from November, all items except for the ********* Hiperswitch Safety Selector have also shipped.Unfortunately, that item is in the queue and only available at our delayed warehouse. This delay is outside of our norm and we do hope to have this cleared up, the time it is taking is unfortunately unexpected.Whenever possible, our team has been processing all available items through alternate warehouses that are not experiencing delays. they will continue to keep an eye on your order to properly redirect it if possible.We are sorry to see you go as a member but hope to gain your trust back in the future. If you need anything else please feel free to email or call us.

• Review fromBastien G.

  Date: 01/12/2023

  1 star

  Bastien G.

  Date: 01/12/2023

  I placed an order in October and the items had not shipped as of mid December. I asked for a refund and they sent me a check that bounced for insufficient funds. Wow!!! Are they going out of business?

  Big Daddy Unlimited

  Date: 01/19/2023

  Good morning,We do apologize for the delay in shipping you experienced and with the check issued.It looks like you already spoke with our accountant team and they were able to issue another check. The error that occurred was not due to insufficient funds but we are looking into it and making sure it doesn't affect anyone else. I can assure you we are not going out of business and hope to gain your trust back as a member in the future.

• Review fromJohn C

  Date: 01/09/2023

  1 star

  John C

  Date: 01/09/2023

  I was a member for just 4 months, bid daddy started out great getting shipments in less than a week. This last order I ordered 8 boxes of 556 back in August its now January. I keep emailing them and they keep telling me my order is in the que.. this is by far the worst experience I have ever had with any online order. I canceled my sub and will never place and order with them again, warn friends and family, I realize its only 8 boxes of 556 but its the principle here.. got the ba/| to ask for a sub fee and get this treatment.. 0 rating for me.. and it takes a lot for me to get on here and type this out put it this way Im 33 years old and this is my first post on here 2 neg comment overall. To give you guys a background, not the type to leave a comment because my ammo box came in faded.

  Big Daddy Unlimited

  Date: 01/19/2023

  Good morning ****,We apologize for the delay you are experiencing.After trying to look into an account related to your email address, we could not find an order similar to the one you are describing. We did find communication under another account, maybe a relative's account, that had a claim filed in October. It seems Order # ******* and ******* were marked delivered in August and it was reported as never received. Unfortunately, by the time this was reported, it was outside of our Policy and window to investigate properly but our Claims Specialist did offer the courtesy reshipment. At that time we did inform you about the unprecedented delay we were seeing from one of our warehouses. ?Please know we are actively working on rectifying this issue, unfortunately, it is taking longer than expected. But we are trying to use alternate warehouses when possible if inventory becomes available. We truly value every member and understand where you are coming from.If you need any other help please contact us at ******************************** or by phone at ************.

• Review fromBryan J

  Date: 12/08/2022

  1 star

  Bryan J

  Date: 12/08/2022

  I ordered a Holosun 510C-GR and some back-up sights in Mid -October. Paid the membership fee. About Three weeks later ordered some ammo. I started calling about the first order around the time I ordered the ammo. Spoke w/ **** and was told about the 'delayed warehouse' that so many others are being told. I have since called 2 more times to be told the same thing. It's mid December now and I'm fed up. Any money that I may have saved has long-since been negated by the monthly membership fees. After this post I will be canceling the order and my membership as well. I'll find this stuff somewhere else. If I'd only read the reviews about this company before I ordered?????

  Big Daddy Unlimited

  Date: 12/21/2022

  Good morning *****,We completely understand your frustration and apologize for any inconvenience the delay has caused you. Currently, one of the several warehouses we utilize is experiencing this delayed shipment of orders. To better inform members of the delay we are sending emails once our system recognizes that your product did not ship in our usual 5-7 business days. We are letting the members know if they email or call in as well, and letting all members know the options we may have available. I do see you are a new member, I apologize if you were not offered a free month due to your wait. This is something we are readily offering to all members experiencing this delay. I do see you have already spoken with a representative and received refunds for your October 28th and November 14th orders. We are sorry to lose you as a member and hope that we can earn back your trust in the future. We strive for excellence and understand that we have fallen short to show you that. Thank you

• Review fromJeff S

  Date: 12/08/2022

  1 star

  Jeff S

  Date: 12/08/2022

  Not sure what to say anymore. Like some have stated before, *** had good dealing with them in the past and have been a subscription holder for a couple of years iD say. bought many parts from them, but now its all horrible. Worst dealings and company practices I have ever dealt with. They take your order and money with no mentions of warehouse delays until your ask for an update, if they even decide to reply. I still have things waiting to process its been months with an S. Ive emailed numerous times to get some type of eta but nothing no response. If or when I get my last orders. Itll be my last time ordering and Ill cancel my sub and ************* and family away from this company. Save your money and time!!

  Big Daddy Unlimited

  Date: 12/20/2022

  Good morning ****, We apologize for the delay in shipment you are experiencing due to one of our warehouses. Currently, one of the three warehouses we utilize is experiencing delayed shipment of orders. To better inform members of the delay we are sending emails once our system recognizes that your product did not ship in our usual 5-7 business days. If you did not receive an email we will happily look into the reason why.We completely understand your frustration and are offering free months of membership for those waiting, and if you call in or email we will give you the dates we are currently seeing shipped. Unfortunately, we are not giving ETAs due to the fluctuation in shipping times but we can give as much information as we have. We do care for our members and their products and are working as hard as we can to get caught up! We are experiencing a higher volume than normal but are adjusting and answering as quickly as possible. We could not find emails related to your address, however, we do have ************* looking into it. If you sent it from a secondary email, please let us know and we will look into it.Sincerely, ******************

• Review fromDAVID L

  Date: 12/06/2022

  1 star

  DAVID L

  Date: 12/06/2022

  Been a "member" for several years and have spent thousands. Always hoping that they are about to get their act together. Totally agree with ************ comments. I am currently waiting on an order from October and it is December! The last few months have been absurd.Someone needs to get fired, but I think they are all friends which makes it a bad situation businesswise; Most other sites ship out an order within hours of online order! Called several times and get the same scripted message from the "representative". Sent a couple of emails that have not been answered. Buyer Beware!

  Big Daddy Unlimited

  Date: 12/16/2022

  Hello, We apologize for the delay in shipment you are experiencing due to one of our warehouses. Currently, one of the three warehouses we utilize is experiencing delayed shipment of orders. To better inform members of the delay we are sending emails once our system recognizes that your product did not ship in our usual 5-7 business days. We see you did have another order placed on the same day as the delayed one that shipped the next day because it was available through one of our other locations. However, we completely understand your frustration and are giving a free month of membership to those waiting. Unfortunately, we are not giving ETAs due to the fluctuation in shipping times but we can give as much information as we have. I promise it is not scripted but it is the information we have at this time. ********** for our members and their products and are working as hard as we can to get caught up! Thank you for being a member and please feel free to contact us at any time.

• Review fromBryan B

  Date: 11/21/2022

  1 star

  Bryan B

  Date: 11/21/2022

  Not worth the time or the money to deal with. You would think after paying for a membership they would send updates and at some point ship your order. But just keep getting more promotions from them. Buy more. Been over a month waiting for a common product that after shipping cost more than any other website. Never had a company seem to care so little. Dont waste your money.

  Big Daddy Unlimited

  Date: 11/29/2022

  Good morning *****,We apologize for the delay in shipment you are experiencing due to one of our warehouses.Currently, one of the three warehouses we utilize is experiencing delayed shipment of orders. To better inform members of the delay we are sending emails once our system recognizes that your product did not ship in our usual 5-7 business days. We completely understand your frustration and are offering a free month of membership for those waiting, and if you call in or email we will give you the dates we are currently seeing shipped. Unfortunately, we are not giving ETAs due to the fluctuation in shipping times but we can give as much information as we have.********** for our members and their products and are working as hard as we can to get caught up! Thank you for being a member and please feel free to contact us at any time. We are experiencing a higher volume than normal but are adjusting and answering as quickly as possible.Sincerely,****************

• Review fromDevoren A

  Date: 11/19/2022

  2 stars

  Devoren A

  Date: 11/19/2022

  Been member for years, before covid, amazing company barely delays, always great prices. Then 2020 hit and the company took a dip, and that's expected. However even now they are making the habit of accepting orders and then never fulfilling them. I already had to request refunds on orders and cancel others. I currently now have waited over a month for an order, I have sent several emails for a response and refund, but they refuse to answer. What was once a company that had great all around prices and was" the ****** of the gun world" is now a shadow of its former self, taking its customers money and running.

  Big Daddy Unlimited

  Date: 11/29/2022

  Hello *******,We would first like to apologize for any inconvenience our delays may have caused.We are currently working on getting all orders out as soon as possible. Two of the warehouses we utilize are currently shipping within our 5-7 business day time frame, if not quicker. However, the warehouse that houses many popular products is currently showing delays. We are still shipping and members are still receiving their products, it is just at a slower rate. I see your email was addressed and you were refunded, our volume has been higher than usual but we are getting to all inquiries as quickly as possible.We are working on bettering our member experience and providing exceptional customer service! Starting with our shipping getting caught up and our new site launch. We value all our members and their feedback, hopefully, we will gain your trust back!Sincerely,****************

• Review fromTerry T

  Date: 11/16/2022

  1 star

  Terry T

  Date: 11/16/2022

  Ordered 3 weeks ago and still waiting for items to ship. **************** says this warehouse is delayed by weeks. Why not route orders through another warehouse. Disappointed in their ability to fill orders

  Big Daddy Unlimited

  Date: 11/29/2022

  Hello *****,First, we would like to apologize for the delay in shipment you are experiencing. We are working hard to get caught up, but can understand the frustration.We only have one warehouse showing delays, the other two warehouses we use are currently shipping within 3-5 business days. Unfortunately, the warehouse that does house many brands and models has most of our orders working through it which has caused the backup. If your products were available elsewhere we would have happily processed them through a quicker warehouse, but that is not always a possibility.We are offering free months for our members so they do not have to pay membership while waiting on their order to arrive. And of course, you may cancel at any time if the wait is not ideal, we completely understand.*********,****************