Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a dress and a skirt, both of extremely poor quality, made from cheap materials in *******, with no company tags or labels. The website falsely advertised them as high-quality, premium products, but they turned out to be polyestersomething I would never put on my baby. Despite multiple emails, I received no response. The provided phone number was useless, leading to the same indecipherable voicemail.

  

  Business Response

  Date: 04/02/2025

  The customer's version of events are completely inaccurate. This customer purchased 2 items that were listed as being FINAL CLEARANCE and clearly said this on both listings on our website. Our posted Return Policy states 
  items purchased as Final Clearance are NOT eligible for return. 
  This is why the items were marked down to $14.99 and $7.99. The customer claims our **************** Team is not replying to her emails. This is false. Every email she sent us has been replied to. Please see screenshots attached. 
  The customer is truly unhappy because she was told the items were purchased as Final Clearance and were not eligible to be returned. The customer then opened a ****** dispute for a completely different order for these 2 items, 
  and that dispute was closed because the transaction being disputed, the items were not in that order. The customer is only opening disputes because she is not getting what she wants. We have a posted Return Policy and both items 
  clearly say FINAL CLEARANCE on each listing. Which is why the prices are as low as they are. These items are NOT eligible for return. 
  ********************************************************************
  

  Customer Answer

  Date: 04/03/2025

  Thank you for your prompt response to the BBB regarding my request. I would like to clarify the situation to ensure full transparency. It is not in my nature to be dishonest, but at the same time, I will not allow anyone to take advantage of me.
  Regarding the statement:
  "The customer's version of events is completely inaccurate. This customer purchased two items that were listed as FINAL CLEARANCE, clearly marked as such on our website. Our posted Return Policy states that Final Clearance items are NOT eligible for return. This is why the items were marked down to $14.99 and $7.99."
  My request for a return was not based on the clearance status but rather on the fact that the product did not meet quality expectations and had a misleading description. The items were made of polyester, a material I would never choose for a 1.5-year-old baby. Notably,after my complaint, the company updated the product descriptions to include the country of manufacturesomething that was not previously disclosed. However,similar details remain absent for other products in my order. The attached screenshot demonstrates this inconsistency, highlighting their dishonesty and manipulation.
  Regarding the statement:
  "The customer claims our ********************* Team is not replying to her emails. This is false. Every email she sent us has been replied to. Please see attached screenshots."
  I have thoroughly checked my email inbox, including spam and junk folders, and found no responses from the company. I sent three emails on 3/14, 3/19, and 3/20. The company claims to have responded on 3/18 and 3/21, yet typically, responses appear above the original email, not below. This discrepancy raises questions about the authenticity of their responses.
  Regarding the statement:
  "The customer then opened a ****** dispute for a completely different order for these two items, and that dispute was closed because the transaction being disputed did not contain those items."
  I frequently use ****** for my purchases, which is why I initially filed a complaint there. However, the companys website does not specify which payment method was used for the transaction (as shown in the attached screenshot). Once the company responded with details about the card used, I promptly closed the ****** case and reopened the dispute with ******. Contrary to their claim, ****** did not close the caseI did.
  The companys conduct, along with numerous similar complaints filed with the BBB, further demonstrates their dishonesty and deceptive business practices.
  

   

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23145511
  
  I am rejecting this response because:Thank you for your prompt response to the BBB regarding my request. I would like to clarify the situation to ensure full transparency. It is not in my nature to be dishonest, but at the same time, I will not allow anyone to take advantage of me.
  Regarding the statement:
  "The customer's version of events is completely inaccurate. This customer purchased two items that were listed as FINAL CLEARANCE, clearly marked as such on our website. Our posted Return Policy states that Final Clearance items are NOT eligible for return. This is why the items were marked down to $14.99 and $7.99."
  My request for a return was not based on the clearance status but rather on the fact that the product did not meet quality expectations and had a misleading description. The items were made of polyester, a material I would never choose for a 1.5-year-old baby. Notably, after my complaint, the company updated the product descriptions to include the country of manufacturesomething that was not previously disclosed. However, similar details remain absent for other products in my order. The attached screenshot demonstrates this inconsistency, highlighting their dishonesty and manipulation.
  Regarding the statement:
  "The customer claims our **************** Team is not replying to her emails. This is false. Every email she sent us has been replied to. Please see attached screenshots."
  I have thoroughly checked my email inbox, including spam and junk folders, and found no responses from the company. I sent three emails on 3/14, 3/19, and 3/20. The company claims to have responded on 3/18 and 3/21, yet typically, responses appear above the original email, not below. This discrepancy raises questions about the authenticity of their responses.
  Regarding the statement:
  "The customer then opened a ****** dispute for a completely different order for these two items, and that dispute was closed because the transaction being disputed did not contain those items."
  I frequently use ****** for my purchases, which is why I initially filed a complaint there. However, the companys website does not specify which payment method was used for the transaction (as shown in the attached screenshot). Once the company responded with details about the card used, I promptly closed the ****** case and reopened the dispute with ******. Contrary to their claim, ****** did not close the caseI did.
  The companys conduct, along with numerous similar complaints filed with the BBB, further demonstrates their dishonesty and deceptive business practices.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/08/2025

  The items are not eligible for return. They were clearly marked down. 
  The items being disputed are NOT Made in ***** as you claim, nor does our site say this. 
  The items being disputed are made in *******. Both items that you are disputing are not our Mia Belle Girls brand, they are clearly listed on our 
  site as Kids ******* brand. The product listing clearly stated both items were Final Clearance at the time of purchase. 
  They were also marked down to an extremely low price. 
  The items were the correct items, color and sizes as ordered and there was no damage or defects reported to our **************** Team in any of the emails we received. 
  Unfortunately we are not able to accept the FINAL CLEARANCE ITEMS in the order as a return. We are happy to accept returns for all items not purchased as final clearance 
  in any of the orders you placed as long as they are within our 30 day return period explained in our posted Return Policy. 
  ********************************************************************
  We have replied to all incoming emails that we received. There is a thread of emails which is what I took a screenshot of directly from GMAIL> Please check your spam  

  

  Business Response

  Date: 04/18/2025

  Please note even though this customer has opened multiple disputes against our company, she continues to try to place orders from us. 
  I believe this is friendly fraud and Return's Abuse since she continues to buy our items, hold each item for almost an entire month, then return all items. 
  We have recently blocked this person from placing orders from our website. If the customer is so unhappy with the items she purchases, our Return Policy and Customer Service
  I don't understand why she is still shopping on our website. Especially since ALL items in each order are being returned. 

  Customer Answer

  Date: 04/22/2025

  I appreciate the Better Business Bureau for facilitating communication and striving to help both parties reach a fair resolution.
  Unfortunately, the companys accusations are both false and deliberately misleading. This is the first time *** encountered a businessespecially a family-owned *******, instead of working to resolve a customer concern,resorts to accusations and mischaracterizations.
  This company does not have a physical store and has garnered numerous negative reviews on the BBB website, indicating a broader pattern of unresolved customer dissatisfaction. For comparison, I regularly shop for my child from reputable retailers like ***** and ***** **** Fifth Avenue, and ************************** that operate with both physical and online presence. When I am unsatisfied, I have always found reasonable and fair resolutions with these established brands.
  Now, I will address the specific claims made by this company.
  
  Claim: "Even though this customer has opened multiple disputes against our company, she continues to try to place orders from us."
  My response:
  I returned an item from order L143568 labeled white shoes because the shoes were not whitethey were a dirty gray. During the return process, I was given the option to receive $38.90 in store credit instead of a $29.60 refund, and I agreed. After finally receiving the credit on 4/10, I attempted to use it multiple times (4/14, 4/16, 4/18, and 4/21), but no matter what payment method I used, I was unable to complete a purchase.
  Despite my repeated emails requesting assistance or a refund, the company never informed me that my account had been blocked. Instead, I was told to try other payment methods. I also called numerous times and left messages, none of which were returned. I have attached screenshots titled Unable to Place Orderto verify my attempts.
  I intend to report this situation to ****** Pay for further investigation of the company's practices.
  
  Claim: "This is friendly fraud and return abuse. The customer holds items for nearly a month, then returns all items."
  My response:
  This is completely false. Between January 25 and March 15, I made 5 purchases totaling 19 items. Out of these, I returned only 5 items and requested returns for 2 morejust 7 items in total.
  The items I received were of noticeably low quality. They were made from thin, cheap polyester material and arrived with no description of the fabric content, no sizing labels, and very poor packaging. Additionally,the items appear to be manufactured in *****, but this was not clearly stated at the time of purchase. Overall, the lack of transparency and quality was disappointing, which is why I chose to return them
  Items were often delivered late. I requested returns immediately upon receiving them and dropped off the returns within 12 business days. I only received processing confirmation after sending proof that the company had received the items.
  Examples:
  Breezy Baby Blue Dress
  Order placed: March 2
  Received: March 19
  Return requested: March 19
  Sweet Strawberry Dress
  Order placed: March 2
  Received: March 19
  Return requested: March 19
  Returned: March 19
  Received by company: March 28
  Return processed: April 10 (after follow-up email sent on April 8)
  Fashionista Puff Sleeve Skirt Set
  Order placed: March 2
  Received: March 19
  Return requested: March 19
  Received by company: March 28
  Return processed: April 10 (again, only after follow-up email)
  Doll Dress White Shoes
  Order placed: March 12
  Received: March 28
  Return requested: March 29
  Received by company: April 7
  Return processed: April 10 (after follow-up email on April 8)
  Store credit issued instead of refund
  The attached file titled History of Purchases and Returns supports my statements. As shown, I made several purchases, returned only a few items, and returned them promptly. It was the company that significantly delayed processing these returns.
  
  In summary, I have acted in good faith and followed reasonable and timely procedures. I hope the BBB considers the facts and attached evidence when evaluating this case. I ask that the company either assist me in using my store credit or issue a proper refund.
  Sincerely, OV
  

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23145511
  
  I am rejecting this response because:I appreciate the Better Business Bureau for facilitating communication and striving to help both parties reach a fair resolution.
  Unfortunately, the companys accusations are both false and deliberately misleading. This is the first time *** encountered a businessespecially a family-owned *******, instead of working to resolve a customer concern, resorts to accusations and mischaracterizations.
  This company does not have a physical store and has garnered numerous negative reviews on the BBB website, indicating a broader pattern of unresolved customer dissatisfaction. For comparison, I regularly shop for my child from reputable retailers like ***** and ***** **** Fifth Avenue, and ************************** that operate with both physical and online presence. When I am unsatisfied, I have always found reasonable and fair resolutions with these established brands.
  Now, I will address the specific claims made by this company.
  
  Claim: "Even though this customer has opened multiple disputes against our company, she continues to try to place orders from us."
  My response:
  I returned an item from order L143568 labeled white shoes because the shoes were not whitethey were a dirty gray. During the return process, I was given the option to receive $38.90 in store credit instead of a $29.60 refund, and I agreed. After finally receiving the credit on 4/10, I attempted to use it multiple times (4/14, 4/16, 4/18, and 4/21), but no matter what payment method I used, I was unable to complete a purchase.
  Despite my repeated emails requesting assistance or a refund, the company never informed me that my account had been blocked. Instead, I was told to try other payment methods. I also called numerous times and left messages, none of which were returned. I have attached screenshots titled Unable to Place Order to verify my attempts.
  I intend to report this situation to Amazon Pay for further investigation of the company's practices.
  
  Claim: "This is friendly fraud and return abuse. The customer holds items for nearly a month, then returns all items."
  My response:
  This is completely false. Between January 25 and March 15, I made 5 purchases totaling 19 items. Out of these, I returned only 5 items and requested returns for 2 morejust 7 items in total.
  The items I received were of noticeably low quality. They were made from thin, cheap polyester material and arrived with no description of the fabric content, no sizing labels, and very poor packaging. Additionally, the items appear to be manufactured in *****, but this was not clearly stated at the time of purchase. Overall, the lack of transparency and quality was disappointing, which is why I chose to return them
  Items were often delivered late. I requested returns immediately upon receiving them and dropped off the returns within 12 business days. I only received processing confirmation after sending proof that the company had received the items.
  Examples:
  Breezy Baby Blue Dress
  Order placed: March 2
  Received: March 19
  Return requested: March 19
  Sweet Strawberry Dress
  Order placed: March 2
  Received: March 19
  Return requested: March 19
  Returned: March 19
  Received by company: March 28
  Return processed: April 10 (after follow-up email sent on April 8)
  Fashionista Puff Sleeve Skirt Set
  Order placed: March 2
  Received: March 19
  Return requested: March 19
  Received by company: March 28
  Return processed: April 10 (again, only after follow-up email)
  Doll Dress White Shoes
  Order placed: March 12
  Received: March 28
  Return requested: March 29
  Received by company: April 7
  Return processed: April 10 (after follow-up email on April 8)
  Store credit issued instead of refund
  The attached file titled History of Purchases and Returns supports my statements. As shown, I made several purchases, returned only a few items, and returned them promptly. It was the company that significantly delayed processing these returns.
  
  In summary, I have acted in good faith and followed reasonable and timely procedures. I hope the BBB considers the facts and attached evidence when evaluating this case. I ask that the company either assist me in using my store credit or issue a proper refund.
  Sincerely, OV
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/22/2025

  Unfortunately, when a customer places orders, then returns all items and opens disputes for items that were purchased as Final Clearance, and then continues 
  to shop with us, and have the same thing happen to every single order placed with us, we consider this as friendly fraud and no longer accept orders from that account. 
  There are 6 return requests for 5 orders. 
  Total number of orders placed 5
  All orders have been partially refunded due to returns> 
  The first 2 orders placed with us were classified as being a "Medium Risk Of Fraud" from *******
  Unfortunately, as we have received multiple disputes, chargebacks and returns from this customer account, we are declining to accept any future orders from this account. 
  

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23145511
  
   I am rejecting your previous response for the following reasons:
  My account was blocked without any prior notification or explanation, and I was not given an opportunity to either use the gift card issued to me or receive a proper refund. I am requesting an immediate refund for the return associated with Order L143568 specifically for the Doll Dress shoes.
  I would like to make it clear that I have no intention of making future purchases from your company.
  Furthermore, I find it deeply concerning that you continue to dismiss the factual details I have provided. I returned 5 out of 19 items purchased, and yet your team insists that all items were returned. This misrepresentation of the facts is unacceptable.
  Please process the refund for the returned item(s) immediately.
  Sincerely,
   
  
  ****** *****

  Customer Answer

  Date: 04/23/2025

  My account was blocked without any prior notification or explanation, and I was not given an opportunity to either use the gift card issued to me or receive a proper refund.

  In addition to the initial issue, they did not provide me with the refund for the returned item, 

  I am requesting an immediate refund for the return associated with Order L143568 specifically for the Doll Dress shoes.
  I would like to make it clear that I have no intention of making future purchases from your company.
  Furthermore, I find it deeply concerning that you continue to dismiss the factual details I have provided. I returned 5 out of 19 items purchased, and yet your team insists that all items were returned. This misrepresentation of the facts is unacceptable.
  Please process the refund for the returned item(s) immediately

  

  Business Response

  Date: 04/23/2025

  Gift card disabled refund issued. 
  Please no longer shop with us. 

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online with ****************, I purchased a Holy Communion dress for my child. The dress advertised is nothing as I have received. 1. The dress I order and on my receipt is listed to be white they sent me an ivory dresss. 2. The lace design is not as advertised it does not go up the dress on the bottom edges. Its only right on the bottom the one sent to me. 3. The top design does not match the advertised design the band design is crooked and not centered.4. All the sewn on lace on the dress isnt all intact or sewn on completely around the dress on the bottom half. 5. It is not what I ordered or viewed online. I have read their policy, it states no refund on communion dresses. But this isnt the dress I purchased and paid for. It should be allowed as a return. I have no means for a refund neither as I had to go order a completely different dress under another venue because my child and I were so disappointed. I have emailed multiple times since 03/15/25 and today is 3/18/25 I have yet to receive a response. This company does not provide any contact information on their site as in a Phone number, address, online communication is through email, ************************************ and they have yet to respond. I believe this company is falsely advertising merchandise that is not as shown online for sale. Their policies are not efficient in helping customers especially when they mail an in accurate dress. This dress was $56.00 dollars but they have emotionally ruined my child first time experience this dress experience in life.

  

  Business Response

  Date: 03/18/2025

  We are sorry to hear you received a wrong color/wrong item. Please note this was not an intentional error.
  As I could not find a return request for this order, I have manually initiated a return on your behalf, for a refund. Please find the attached pre-paid **** return shipping label.
  

  

  Business Response

  Date: 04/07/2025

  Good Morning. Please note that we manually initiated a return for this order because the customer did not do so, using our customer return portal. 
  We initiated the return on her behalf on 3/18/2025. When we initiated the return for her, we also provided a **** prepaid return shipping label and included it here with our response. 
  **** Return Tracking Number: 9400111206206589158024
  Per **** Return tracking information, the customer chose to hold this item for over 2 weeks, before mailing it back to us. Please note this communion gown was delivered to the customer on 3/14. 
  Our posted Return Policy states ALL Returns MUST BE Mailed within 14 days of being initiated for return. This is also explained on #4 of the return authorization and instructions email we sent. 
  This 14 day rule is in place to eliminate our items being worn/used/laundered before being returned. Especially for communion and special occasion gowns, such as this item. 
  We do NOT accept returns for items that have been worn/used/laundered or are no longer in selling condition. 
  I will personally be looking out for this return, and will be processing it myself when we receive it. 
  Should there be any evidence of wear or use, it will be rejected. 
  

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the Morning of March 14, 2025 i was shopping online for my granddaughter. I received a text from *** Belle that a dress I was looking at, the price had dropped. So I went on their site and noticed most things were $14.00. I thought they must be having a sale So I started shopping. I had over 10 items in my shopping cart. When I went to check out the items that were ,$14.00, the prices were changed. Some double or trippl the price. I have been a loyal customer for years. This is false advertising. I will not shop with them again. Thank you, ****** L ******

  

  Business Response

  Date: 03/14/2025

  We had a large scale issue where our entire store had all items listed as $14.00 this morning. It seems like while you were shopping before you checked out our Tech Team
  fixed this massive issue and all prices reverted back to what they were before the issue. This was a large scale website issue and was not an intentional pricing dupe. We have opened a ticket with ******* regarding these issues.
  As there was no order placed, I am not sure what we can do other than apologize for the inconveniences you have experienced.

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23065386

  I understand that it was a possible website issue. 

  I still feel it was false advertising.  Mia ****************** has lost a long time customer.  I will shop elsewhere.  
  
  
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 03/17/2025

  We are sorry to hear this

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this dress of February 27 hoping to use it for my daughters Spring photos on March 20. That is plenty of time to deliver and receive a dress you would think. I was informed my dress would not be here until April 25.. I'm sorry but that's ridiculous 2 months???? I contacted customer service to either ask if they could send out the dress around 4 days after ordering and receive the news I wouldn't get is by April 25th or to get a refund. I was informed I could not get a refund because my order is "processing" I paid $4.95 for shipping as well and just don't think any of this is ok. I write back saying I want a refund because I wouldn't get it until 2 months later and I ordered it for picture day on March 20th and NEVER received a reply. **************** is awful and shipping is ridiculous!!!! It says 7-14 days for shipping and I really wanted this dress for picture day. This is just really unfair.

  

  Business Response

  Date: 03/12/2025

  This is absolutely untrue. The customer purchased a pre-order dress. The listing she ordered from clearly says "PRE-ORDER NOW ARRIVES LATE APRIL"

  This was also explained in the order confirmation email.
  The customer stated we never replied to her email, which is false. 
  We received an email from the customer on 3/6 which we replied to the same day. She replied to our reply that same day 3/6 and we replied the next day on 3/7. We have not received any other communication from her. 
  Our **************** Team explained to the customer that cancellation requests need to be done within 24 hours of placing the order. The customer requested several days after placing the order to cancel.
  I have canceled this order just now

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23054771
  
  I am rejecting this response because:
  I paid ***** and they are only giving me back *****. They are keeping the shipping charge although it has not been shipped and could not have been shipped since it was still processing and wouldn't get to me by April 25th. I want my full refund back
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 03/12/2025

  the order has been refunded in full. $38.94 fully refunded

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/25/25 I ordered a communion dress for my daughter (her communion will be 5/10/25). On their website right underneath the item name it states free returns on this style which stopped me from reading the return policy. No where on the page does it have measurements for this dress. My daughter will be 9 next month and is a true size 8y. The dress came, she tried it on for 1 minute and immediately returned it to the bag it came in. I initiated a return realizing that I would only receive a credit. I was not happy but I also did not read the policy so I would accept it. I sent the item back and they denied my return saying the item was worn and stained which is a complete lie. And after reading other reviews and posts I can see they do this to people often. I do not like being taken advantage of. They offered to either discard the item or send it back to me if I paid for shipping. I will not pay another cent. Also the dress really does not look like it does in the photo which is very misleading.

  

  Business Response

  Date: 03/11/2025

  The customers version is false. Please see attached photos of the numerous stains found on the gown returned. There are several dirty areas and dry food on the dress.
  I find it hard to believe the customer did not notice this if it was delivered to her in this condition. The customer did not report any damage to our **************** Team and chose the return reason TOO BIG
  We reserve the right to reject items that are returned used/dirty/laundered/missing hang tag/no longer in selling condition

   

   

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23047219
  
  I am rejecting this response because:

  The pictures are 100% not of the dress that I returned. I am very meticulous and would never even allow my child to eat in a formal dress. After reading many reviews and complaints it seems like this scenario happens all too often. I am actually disgusted by the behavior of this company. I will not take responsibility for this dress. 
  
  Sincerely,
  
  **** **********

  

  Business Response

  Date: 03/11/2025

  This is absolutely ridiculous. That is the dress you returned. I find it weird that the only complaints we receive regarding rejected returns are for legitimate used and dirty items.
  Whether you set the dress on a dirty table or it was worn and got dirty during wear, you are responsible for the items in your possession. I took the photos provided directly from your return request. As I processed this return myself I can assure you, I do not have a stash of dirty items just to take photos to reject returns!! 

  

  Business Response

  Date: 03/11/2025

  Customer Return request with photo array of dirty communion gown returned!

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23047219
  
  I am rejecting this response because:

  Yes, I have seen these photos and Im telling you that is not the dress I returned. I have attached the dress on my daughter in perfect condition and immediately put it back in the bag. Again, other customers have reported this same issue with this company. 
  
  Sincerely,
  
  **** **********

  Customer Answer

  Date: 03/12/2025

  So this company will be allowed to defraud people going forward? Ive gone through many of the complaints and many of them sound very similar. 

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for the first time with this company I received some of my items today I am trying to return but they are not showing returns on two items which was not advertised prior to purchasing. The other two items only one can be refunded the other is only store credit with no explanation to why. The quality is not good the bathing suit bottoms doesnt have a pantry liner or tags its like a piece of scrap fabric I want my money back that is unacceptable. They should list you will not revive a refund just store credit. I dont want their clothing its not your quality and its failing apart straight from the package

  Customer Answer

  Date: 03/07/2025

  They have refunded me and cancelled my order that has not yet shipped. They explained why I couldnt get refunded on two of my items to which Im okay with! The only item that is of concern now is the bathing suit! 

  

  Business Response

  Date: 03/10/2025

  The customers version of events are not accurate. This order was for 6 items. 2 of the 6 items were cancelled.
  Of the 4 items that were not cancelled 2 were purchased as FINAL CLEARANCE  with prices marked down to $9.99 each. The listings for both Final Clearance items states FINAL CLEARANCE 

  directly under the add to cart button. Screenshots of both listings attached. The third item is a swimsuit. Our posted Return Policy states that swimsuits and swim cover-*** are only eligible for exchange or a gift card 
  for store credit when returned. Screenshot of Return Policy attached. Link to Return Policy attached. The last item is eligible for return and the customer initiated a return for it, using our Customer Return Portal on 3/7
  we provided a **** pre-paid return label. However there is no tracking that indicates that it has been mailed back
  **** Return Tracking 9400111206206596586483
  ********************************************************************

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23035577
  
  I am rejecting this response because:
  I had sent a follow up message saying that my other items were handled but my only remaining issue is the bathing suit. I also never stated how many items I had order, I stated I had received some of my order which were the 4 items I discussed, so thank you for that correction but it was clear that is not what was stated anyways. I do see that the baiting suits are store credit but in this situation it should be reconsidered. My reasoning is because I received a pair of bathing suit bottoms with no tags but you can see on the actual tag where there was once a tag and furthermore it came with no hygiene sanitary liner which also states in your policy that they have and y'all will not accept a return without one. My question is why should l as a customer accept a used pair a bathing suit bottoms. I don't want a store credit as I will never buy from you again or fall for the scam to dump more money into your company. What's sad is never in my life have I had to complain about a company yet here we are. This is a health violation and absolutely disgusting honestly this is not my fault as I can't even try this bathing suit on my daughter due to the health risk the company has also stopped responding to me after they requested photos to which I sent! Getting a used bathing suit bottom is not okay!

  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 03/10/2025

  photos 

  Customer Answer

  Date: 03/10/2025

  photos 

  Customer Answer

  Date: 03/10/2025

  photos

  Customer Answer

  Date: 03/10/2025

  photos

  

  Business Response

  Date: 03/10/2025

  The customer rejected the response with photos of a bathing suit tag and bottoms. The swimsuit is only eligible for a gift card or exchange. This is explained on our posted Return Policy.
  Per the customers email she was aware of the other 2 items being FINAL CLEARANCE and being not eligible for return at ALL

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23035577
  
  I am rejecting this response because:
  Nobody is talking about any other item but the baiting suit bottoms why are you bringing up other stuff when that has been taken care of. The fact that **** will only offer store credit for the bottoms whenever yall sent me used baiting bottoms and put my kid at risk of catching a std thats very poor business etiquette. You could very will just refund considering this is not in fact what I ordered at all I ordered new not used. I will do everything to in my power to make sure the world knows you put my family at risk and refused to refund me rather than a stupid f****** store credit that would have to be added to 
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of boots for my daughter with a few other pair of shoes. The shoes took between 6-8 weeks to come in. As the shoes began to come in, they were too small. To be sure I was going to have the pair of boots I wanted for my daughter in time for our trip, I ordered a second pair of boots just in case the first ones didnt fit.The second pair of boots, like the first took between 6-8 weeks to come in. I had to wait for both pairs to come in so I could see which size fit better.When I sent the second pair back, I accidentally printed out the wrong label. Apparently I mixed up the size and order number. I sent a size 2 with the size 3 label. Once again, it has taken 6-8 weeks for this return to be processed. Which is a ridiculous amount of time.I received an email simply stating that my refund was denied. After then following up with my own email asking if my product would then be sent back to me, the company replied that I could send them a shipping labelThis company knows I ordered the size 2 boots from them. They referenced the order number in the email they sent me but because its outside of their return window, Im now supposed to pay more money to get something back I own. If their shipping wasnt so incredibly slow and their returns werent so incredibly slow to process then Id have had half a chance to get them the product with the right label WHICH THEY REFERENCED TO ME! I truly think their return policy is set up to defraud people out of money and product. Theres no possible way with the amount of time their orders and returns take for the customer to remedy even the simplest of issues. This is just a horrible and fraudulent return system.

  

  Business Response

  Date: 02/18/2025

  The customer's version of events are not accurate. 
  The customer has 2 orders that have the same red "Pre-Order Boots" in them. 
  Order L67927 placed on 10/7/2024. *********************** Style Studded Boots By *** and Mia **** 2 were ordered as a "pre-order item" not expected to be shipped until early November. 
  This item was confirmed as delivered to the customer on 11/12/2024. 
  Order ****** placed on 11/12 the same day the **** 2 red Boots from Order L67927 was delivered. *********************** Style Studded Boots by *** and Mia **** 3 
  The size 3 red boots were confirmed as delivered to the customer on 1214/2024. 
  on 12/12/2024 the customer initiated a return for the size 3 red boots using our Customer Return Portal. We provided a **** prepaid return shipping label to return the size 3 boots from order L88129. 
  However, when we processed this return, the boots were the size 2 red boots from her previous order L67927, which were out of policy. Our posted Return Policy states that we accept returns for items 
  within 30 days from the date of delivery. When the return was initiated the size 3 boots had not even been delivered to her. 
  The customer obviously went to initiate the return for the size 2 boots on 12/12 and our Customer Return Portal showed her that item was no longer eligible for return as it was outside of our policy. 
  And because she purchased the same item in a larger size went to initiate a return for the size 3 and knowingly returned the size 2 
  Please note the customer paid $45.50 for the size 2 boots from order L67927 and paid $56.08 for the size 3 boots from order L88129 that she initiated a return for. 
  The boots were rejected as the size 3 boots were NOT Returned and another order item that the customer paid less money for that was out of policy was returned. 
  When this return was rejected 2/12, we sent an email and explained why it was rejected and requested the customer provide us with a prepaid return shipping label so that we may return her size 2 red boots back to her. 
  We have not received a return label. The customer contacted us via email asking about the rejected boots. On 12/17 we again requested the customer to provide us with a prepaid return shipping label so that we can return 
  the size 2 red boots that were rejected back to her. However, to date we have not received a return label from the customer. 

• Initial Complaint

  Date:02/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter has/had a daddy daughter dance to attend on Feb.22,2025. My order was placed for a dress called Gold Sequin Magic Mini special occasion dress. I emailed a *** named Roigan back and forth for about 3 weeks inquiring about my order and tracking information but he ALWAYS gave a excuse as to the warehouse and why my order has not been shipped but he had the nerve to tell me that my order would arrive Feb.20th once shipped. His first mistake was giving me an expected date WITHOUT a tracking number, I informed him how important it was for me to have the dress on the 22nd and I felt like he basically was telling me anything just for me to have my hopes up. The dress never left the warehouse so how could he give me a date of expected arrival with no tracking information for me to verify. I ultimately wasted my hard earned money on a dress that I will either never receive or most likely will not receive on time.. I feel like their website is very pretty and girly, and they have amazing advertisements on it but they need to have somewhere on there Buy at your own discretion I really feel like they scammed me. I was even considering going and buying things wholesale from them but HA!! my mind has changed, This purchase was my first and will be the last that I ever will make with them. I now have to go to a mall or a local store spend more money to find something for my daughter at the last minute after I ordered her dress 3 weeks in advance!!!!. Like come on now I ordered the dress 3 weeks in advance and they could NOT produce it, I did better sticking with my roots and ordering my little girl something cute off of Amazon. I am now requesting a refund but knowing now how this company operates I would not be surprised if they will scam me out of one as well. It should not have had to come to this.

  

  Business Response

  Date: 02/17/2025

  We apologize for any difficulty or inconvenience you experienced. In researching this order and checking the order confirmation email our system sent, 
  it shows the Special Occasion Dress ordered was a "Pre-Order Item" not  expected to ship until "Early  March" I have provided a screenshot of the order confirmation email 
  However, I have canceled & refunded this order in full a moment ago. I have also provided a screenshot of the order refund notification email as well. 

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/07/2024 *** received and approved garment for a refund for $37.45 10/24/2024 said it would take 5 days to process a refund to After Pay came back and said they were having trouble and offered to send a **** Gift Card on 11/13/2024 I have called and they dont pick up the phone, emailed and they keep saying be patient. It doesnt take 3 months to to refund money Tragic, this is criminal and I have spoken to my attorney and he has confirmed as much.

  

  Business Response

  Date: 03/21/2025

  This order was placed 8/2024. The order was delivered on 8/17/2024
  We allowed the customer to return 1 item Outside of our 30 day policy for the reason "bought by mistake"
  Return was initiated on 10/5/2024. The customer paid for this order using Afterpay. We attempted to refund the order multiple times, but there seemed to be an issue 
  with Afterpay or her Afterpay account. We offered a gift card which we issued for $65.00.
  This gift card was emailed to the email address she provided when she checked out.

   

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 22938207
  
  I am rejecting this response because:I have been emailing them since Oct 2024 and they saying they were going to send me a **** Gift card. I have all the emails from them
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/21/2025

  This order is from August of 2024. We allowed this person to return an item out of policy.
  We accepted the return and issued a refund. She placed her order through Afterpay. We let this person know multiple times she needed to contact Afterpay We chose to still issue a gift
  card for store credit for $65, almost twice the amount she paid for the item returned out of policy. We have done more than enough. The transaction is closed as it is over 6 months old.
  
  

  

  Business Response

  Date: 03/21/2025

  This order was paid for with Afterpay. We issued a refund through Afterpay. I remember explaining multiple times that you would need to contact Afterpay.
  We accepted a return for this item out of policy. Based on your emails you were aware the item was out of policy. A gift card for $65 was issued months ago.
  This transaction has been closed as the order was placed over 6 months ago

  Customer Answer

  Date: 03/28/2025

  As you can see I have sent an itemized account of the Afterpay, they said they issued a refund, never did, if they did, were is there proof. They have none, because they never did it.

   

  Also, included 2 emails, they admit they are sending me a **** Gift Card, they never did...where is it. Also, where is there track record of a $65 gift card from them. They are making 

  this up as they go. Also, this was not closed  6 months ago, they were still emailing me about in Jan, 2025 that the so-called supervisor needed more time processes the **** Gift card.

  This place should be shut down, no more excuses. They are making this up as they go

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 22938207
  
  I am rejecting this response because:

  As you can see I have sent an itemized account of the Afterpay, they said they issued a refund, never did, if they did, were is there proof. They have none, because they never did it.

   

  Also, included 2 emails, they admit they are sending me a **** Gift Card, they never did...where is it. Also, where is there track record of a $65 gift card from them. They are making 

  this up as they go. Also, this was not closed  6 months ago, they were still emailing me about in Jan, 2025 that the so-called supervisor needed more time processes the **** Gift card.

  This place should be shut down, no more excuses. They are making this up as they go

  
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/01/2025

  I am unsure what needs to be clarified. The customer paid for this order using a third party payment plan company. She contacted us regarding wanting to return one of the items 
  outside of our return policy. Per the emails from this customer she was 100% aware that the item was out of policy. Still, we chose to accept the return from her even though it was outside of policy. 
  We issued a refund via Afterpay for the item returned on 10/24/2024. The customer proceeded to email us saying that she was not refunded. We tried telling her multiple times, via email and social media 
  that she would need to contact Afterpay. Our system shows this item as refunded. We have no option to refund an item more than once. Still we went out of our way and issued a gift card  January 2025 for more than the amount 
  she was refunded $65 
  Gift Card Code: LHOLDEN1024
  We have already issued a refund, we have also issued a $65 gift card for online store credit. The order is over 6 months old and now the transaction has been closed in our system. 
  We can not do anything else. 

  Customer Answer

  Date: 04/09/2025

  as you can see they are lying and making up their own invoices. This item was never bought with an acct in Afterpay with last four digits ending in 1024 with Exp 3/26. I dont have an account with the last four digits as they are showing, and they cant prove that either.

  This company should be shut down. Notice how they refuse to even show a normal email exchange  of any communication. As you can see from my above Attachment. No credit was ever submitted to Afterpay

  r. And, they still have never shown any credit to me for $65 gift card. I will never do business with them. If they like I can submit their email exchanges how they were going to

  send me a **** Gift card for the credit. If they want to end this, send me a the **** Gift card

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 22938207
  
  I am rejecting this response because:

  as you can see they are lying and making up their own invoices. This item was never bought with an acct in Afterpay with last four digits ending in 1024 with Exp 3/26. I dont have an account with the last four digits as they are showing, and they cant prove that either.

  This company should be shut down. Notice how they refuse to even show a normal email exchange  of any communication. As you can see from my above Attachment. No credit was ever submitted to Afterpay

  r. And, they still have never shown any credit to me for $65 gift card. I will never do business with them. If they like I can submit their email exchanges how they were going to

  send me a **** Gift card for the credit. If they want to end this, send me a the **** Gift card

  
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/09/2025

  The customer paid using afterpay as you can clearly see on the order. 
  This is ridiculous. They paid with Afterpay a third party payment plan business. As we have said multiple times. 
  We refunded Afterpay. If the customer did not make all the payments owed to Afterpay, they will not issue a refund to her. 
  Even though we refunded Afterpay for the item returned months and months ago, we still issued her a $65.00 gift card to our store. 
  The transaction is now closed because the order was placed more than 6 months ago. We have done our part, we allowed a return way out of policy, we refunded the out of policy return, and then went above and beyond
  and issued a $65 gift card because the customer claimed not to have been refunded by Afterpay. We have done more than our part. 
  

  Customer Answer

  Date: 04/21/2025

  Please stop playing these ridiculous games. You never sent a $65 Gift card. You see where ***** from you company ask me to give you more time for your supervisor to issue a ****

  Gift Card? 

  As you can see the email before that ***** admits, you are having problems issuing credits to Afterpay and offers a **** Gift Card or a Gift Card, which neither has ever been received.

  What a shame to actually believe you need to keep making things up as you go. You have no proof of any credit EVER

   

   

   

   

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order a dress from *** Belle on 1/29/2025 for an event on 2/15/2025. Realized after the order was placed that this was a preorder that would not hear by the time of the event and would not be arriving until March. Sent an email on 2/4/2025 that I wanted to cancel the order and receive a refund to the original payment. Received an email 2/7/2025 from the company letting me know the predetermined date was wrong that it would be here late Feb. I stated I still wanted to cancel the order and receive a refund to the original form of payment. I have sent FOUR follow up emails with zero response from ***** or anyone else in the company. I would like the full refund of the order that has not even shipped and canceled totaling $34.69

  

  Business Response

  Date: 02/13/2025

  We apologize for any misunderstanding or delay you have experienced. 
  When I look at this order in our system, it shows as canceled and refunded in full already. 
  I have resent the order canceled/refund notification to the email address you provided during the checkout process. 

   

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******