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Business Profile

Computer System Designers

Web.com Group Inc

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Web.com Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Web.com Group Inc has 9 locations, listed below.

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    Customer Complaints Summary

    • 122 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 1st,2024 I contacted ************ regarding website hosting and domain register.They were advertising 5 year plans which included protection, website hosting and domain register for the amount of $285.00.They wound up charging my credit card $191.88 which will only covered web hosting and charged my card another $46.17 on 2/10/25 for the domain name and another charge of $6.00 on 12/29/24 . This is not at all what they were advertising or what was ever agreed upon.On January 3rd I thought I straighten this out by speaking with person name ***** who's email is *********************** ***** agreed to the 5 year plan which included web hosting domain renewal and protection and said that he would refund my payment of $191.88, this never happened to this day. I emailed ***** on January 13th 2025 with no response and again on January ******* . Also tried contacting them again on February 10 regarding this matter once again have not gotten a response back.

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Web.com for deceptive billing practices regarding their ********************** I was charged a monthly fee of $2.50 for this service, which was not easily visible in my account or explicitly disclosed. I was misled into believing that I could manage or cancel this service through the "Renewal Section" of my account, as stated in their email. However, when I tried to access the renewal section, the service did not appear, making it impossible for me to cancel the subscription until I had already been charged multiple times.Web.com claims that the ********************* will only appear in the renewal section just before the renewal date, but this creates a situation where customers are continually charged without realizing it, and it is not possible to cancel until it is too late. The companys refusal to issue refunds for these monthly charges is another troubling aspect of their business practices. They have stated that they do not issue refunds on monthly services, even though the service was not clearly disclosed or easily manageable.This practice is harmful to consumers, as it takes advantage of individuals who may not notice the charges for an extended period of time. This is especially concerning given the number of customers ********************** serves. While the charges are small, they add up significantly over time, and there is a strong likelihood that many customers are unknowingly being billed for a service they do not want or use.I believe Web.com is engaging in deceptive practices that violate consumer protection laws, specifically regarding auto-renewal and the ability to easily cancel subscriptions.

    • Initial Complaint

      Date:01/28/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with Homestead.com for over 20 years, and now I am locked out due mismanagement, at some level, in the acquisition of Homestead.com, by Web.com. Or, Web.com has been hacked and is keeping it under wraps. No matter what I try, I am unable to login to my account to update billing information for User ID: *********, and to access my account for work purposes. Homestead threatens to delete my account if this is not paid.

      I am registering this complaint because, weeks after acquiring Homestead.com, Web.com has not yet ported Web.com's database into their system (see timeline 8:52 in transcript below). I get nothing but "locked due to multiple failed login attempts" in constant rotation. No chance is given to login between cycles. I have not changed my password. Clicking all the Support and Help tabs gives the same result. According to their records, I do not exist.

      I am locked out, yet they have information enough to charge me for services I have been denied. Perhaps a legal case could be made against charging a non-existant account for services not rendered.

      I am currently working in Colombia without phone service, and Web.com has refused to connect with its subsidiary (Homestead) in an effort to clear this up. I have wasted a week and a half of my limited time here to clear this up.

      A copy of this has been sent to Newfold digital, the parent company of Web.com.
      Following is the transcript from my Jan 25 chat with Web.com.

      A request for Web.com's transcript of this chat was promised, but not sent to: **************@gmail.com

      Transcipt of Jan 25 chat with Web.com support is available

      Customer Answer

      Date: 02/19/2025

      Web.com responded very shortly after complaint was received, and the issue was resolved. I thought I had responded to an email from BBB stating this fact. Apparently there was a hiccup at my end. Please correct this in Web.com's favor.

      *** ****

    • Initial Complaint

      Date:01/23/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Web.com deleted our company website on 1/10 according to them but our records show this took place on 1/16. Web.com states that this was due to not being able to charge card on file though the card on file was current. Web.com also states that they tried to contact us in November of 2024 though we have no records of that. Web.com initially stated this was unrecoverable and then changed direction and stated if we signed up for a new account they would be able to recover website in 1-2 business days. I have been calling their customer service team daily and have not been provided any updates on the escalated ticket. This is causing a major disruption in our business. Web.com had no problem taking our money for the new account and has done nothing to resolve this issue.

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BILLING REFUND REQUEST

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 4th, around 8am I was charged $37.18 from Web.com.
      I immediately contacted them via their chat box. I expressed to them I don’t recall creating an account and I am being charged. They asked me for the card info to in fact see that I was charged. They stated they cannot refund via their policy. I asked for a refund and for my account to be cancelled. They sent a code to the email. I stated I no longer have access to that email. They said in order to cancel your account we need the code. I asked if it can be sent to my phone, they said no.

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/4/42 we paid Web.com for SEO,SSL and ********************* Immediately, their attempt to provide Web Hosting failed. Our website is destroyed and not visible to potential customers anymore. I have the same issues as all of the other complaints that I read. No response from the company. Obviously calling another country when you call with employees who barely speak English. Every time you call, you go through hours of delays just to be told that you have the wrong department, even though you gave a clear description of why you are calling. The original sales **** ***** ******** was very eager to take our money but, will not return emails or calls. Every time you ask for a senior manager, you get some type of excuse that they can't do that. Now, we are going on a month with a website that, they didn't build, and anyone searching on ****** for our products can't find us. If you click on our name, you won't see our website. All you see is a bunch of computer code. If this company was legitimate, they would test your site after they claim that they know how to host a website. I've called and, spent hours on the phone now for a month and, the same thing happens every day. I've been trying to get a corporate phone number. All listed number you find are disconnected or not working. All others go straight back to the sales departments in ***** and *****. Please STAY AWAY from this company

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had hosting service with them for over 15 years and it does not function over the last 2 years. I am paying for a non working service.There are no phone numbers. No support, only online chat with takes 45minute and no one ever replies back. This business is a scam.

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My domain *********** is supposed to forward to the************** but it has not worked and I have been paying for this for over two months. I keep calling and getting representatives who say the situation has been fixed, but it has not and this has been over two months. Again, I am paying for service that does not work and no one seems to be able to fix it.

      Customer Answer

      Date: 01/02/2025

      Hello! The company actually did respond to me and they fixed the issue. Everything is working fine now. Obviously, the company should have communicated with the BBB, but they certainly did with me and fix the problem. Thank you for your assistance.

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August of this year I purchased a domain and web hosting package from web.com, they offered the domain for free because I purchased their eCommorce package, I got a receipt confirming that my domain name has been registered to me,
      Now after a couple of months I was unable to find the domain name in my web.com account, I called them up to clearify why I don’t see the domain in my account, they said “because I did not proceed with the monthly eCommerce subscription package, so they took the domain name away”,
      This is pure robbery and corruption, they never notified me that my domain name will be taken away, I understand that if after 2 months I did not renew payment for eCommerce that they discontinue the eCommerce and website, however, the domain name that was registered to me should stay (or at least they should let me know in advance and warn me that this domain name will be taken away from me),
      Anytime when a domain name is being registered to someone, it never expires before the 1 year mark,
      I’d NEVER register this domain name with them if I’d know that they will be sneaky about it and take my domain name hostage because I did not pay one month for their web hosting/ecommerce service and without notifying me.
      After a while on the phone with their customer service, they said that they can TRY to give it back to me, but I need to pay “$37.00”, WHY ON EARTH DO I NEED TO PAY $37.00 when a new domain costs to register $12.99 only!????
      Why do I need to pay a RANSOM!???? This is wrong, and a shady way of them doing business. Shame on web.com group, GIVE ME BACK MY DOMAIN NAME ASAP. And stop fooling customers.

    Web.com Group Inc is NOT a BBB Accredited Business.

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