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Business Profile

Computer System Designers

Web.com Group Inc

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Web.com Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Web.com Group Inc has 13 locations, listed below.

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    Customer Complaints Summary

    • 201 total complaints in the last 3 years.
    • 68 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Name Secure is the host for our website, ********************. We have been trying to move it from them to another host. This started more than a month ago when we had to update contact info because the original names on the account are no longer connected to the account. Name Secure made it very difficult to get through that exercise. They do not have a live person to speak with. They will not share a phone number that a customer can use to call and speak with a human. They only use chat. We have been trying now to make the conversion to the new host. We are asking for an EPP code. We have committed several hours to this effort with no success. It seems now they are holding our domain hostage with no end in sight to when we will actually get the code necessary to make the move.

    • Initial Complaint

      Date:10/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to Web.com to request a refund for services because their web server did not link to all my needed platforms. They emailed me stating that the refund could not be processed due to length of time. Web.com deactivated my account and still has not reactivated all aspects after multiple conversations.

    • Initial Complaint

      Date:09/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has charged my American Express card for the past several years for a URL that was inherited by them through wix.com. I've complained multiple times to them and they give me no useful information on how to fix the problem. I want the domain name transferred to the person who actually uses it. They asked that person for a huge amount of personal information (copy of his passport, current utility bills, state license, social security number, mothers maiden name, etc.) so now he's afraid to speak with them as he thinks they might be trying to scam him with all the information they're asking for. The only way I could get them to stop billing me was to call American Express and tell them to not honor ANY charges from Network Solutions or its affiliates (web.com parent company). Even the fact that I've paid for this account by default for several years, they won't give me any information on how to change the account, nor will they delete my account as I have requested multiple times. I want them to provide clear and concise information on how to move this account to its rightful owner, delete my account permanently, and finally leave me alone.

    • Initial Complaint

      Date:09/01/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is for Site5 Web Hosting, which has partnered with Web.com (their name was the only one I could find a match through BBB site). My auto-renewal was coming up for a subscription, they sent me an email invoice on 7/26/23 (see attached image). It was easy to see that the due date was 9/9/23. It was NOT easy to see the part that said “ We will automatically bill your payment method on file up to fifteen (15) days prior to the due date.” I was sent a receipt on 8/25/23, which showed the processing of my credit card for the renewal. Within 24 hrs, I contacted support to ask if they can cancel the payment or refund me. They explained all the rules and regulations, and I asked if I can speak with someone in higher authority. I explained I’ve been a customer for years and never caused any issue. They said billing admin will be contacting me. Billing dept sent me an email with the same exact responses as the original support person. I feel that I should be allowed a refund, since it’s still before the due date. My other complaint is they partnered with Web.com and if I was a new customer with Web.com, I would be able to get a similar subscription for less price. I asked if they would at least refund me the difference. Their answer is that they partnered with Web.com but they each function as a separate hosting company. I am very unsatisfied with their answers to both my complaints. I would very much like a refund to discontinue my subscription with them.

      Customer Answer

      Date: 09/07/2023

      This complaint has been resolved by the company on 9/6/23. Thank you. 

    • Initial Complaint

      Date:08/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using Register.com (a subsidiary of Web.com Group Inc) for several years without difficulty. This year they seem to have changed their pricing, policies, and support. Existing services are set to auto-renew, and services I did not request were also added with the same auto-renew feature. The phone number displayed on their website is not in service. The phone number listed in their emails is also not in service. I tried to use their chat feature; it did not connect. Having no way to communicate, I turned off the auto-renew. In spite of this, last month I was charged $286.80 for a service I did not wish to renew. For reference, this amount is approximately ten times what I paid in the past.

    • Initial Complaint

      Date:08/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 9, 2023, my account was charged $13.77 for some fee, and then again on August 17, 2023, my account was arrested again for $52.99. This was for a web domain and to include a web page. Needless to say, I never built a web page and did not use this company at all. I tried to call Web Domain on August 18, 2023, a recording came on explaining that they only do chat. The chat button popped up and a name came up ******, I went on to type my reason for the contact. That I would like a refund for both transactions and there is no renewal, it was then explained to me via chat; "Unfortunately we cannot issue any sort of refund on domain name renewals it's an irreversible process." My response was "No one ever said anything about that, AND I AM NOT understanding, I AM NOT GOING FORWARD WITH THAT NAME AND IT SHOULD BE DELETED AND MY MONEY RETURNED." ******, then said, "I am sorry, I could see we had sent 20." Whatever that means?. ****** goes on to say, "I have turned off domain name auto renewal to avoid renewal from upcoming year and canceled, add on domain privacy service. Refunded the fee $13.77. refund will reflect to your account in 3-10 business days. I am still not understanding, because if you are turning off auto renewell for the year how can you and why should you keep my money? You are asking me to pay for something that's not in operation. And not only that why do I have to chat and not speak to a human being? You deal with humans, and you have all of our information; but we can't reach you by phone or email. WHAT'S UP WITH THAT? Please give me my refund of $52.99, and we are finished. Please use Human beings rather that Chap-gpt better known as AI. it's an insult! Thank you, ***** *******

    • Initial Complaint

      Date:08/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My webmail stopped working today with no notice. I have emails in subfolders which I require. I was told there is no esolution tie. I am unable to conduct business as I have important emails which cannot be access as they are in subfolders. I would like this fixed as soon as possible and compensation fr the outage as no notce was provided.

    • Initial Complaint

      Date:08/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gross technical errors and value fraud Error message when attempting to access email logo site

      Customer Answer

      Date: 08/02/2023

      The issue is not duplicate. They keep doing the same things over and over. I paid for a whole year and they still threaten to delete my account with daily website and email sever errors 

       

      fraud and abuse of functions 

    • Initial Complaint

      Date:07/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was connected to Web.com online on June 8, 2023. I requested information on building a website for my business. I had already developed the website but did not know how to attach e-commerce. I provided the complete example of the website I created and stated that I wanted Web.com to design one just like it. They kept me on the line for nearly 4 hours. The order numbers are ********** and **********. I was charged $2,292.82 and $89.88 which were deducted from my bank account (Gulf Winds Credit Union) on June 9, 2023 by Web.com. When they finished, the website was inappropriate for professional use. The product I sell is to physicians, psychologists, and neuropsychologists. The information on the website was misleading and confusing, and frankly inaccurate. I had my staff look at the website, and every one stated it was NOT viable or appropriate, and my company should NOT be associated with it in any manner. I immediately contact Web.com and stated I was NOT going to use their website or SSL and requested a full refund (Web.com ticket number for my request is ********* case number *********). At that point, I was transferred numerous times. At one point their employee stated they were a “supervisor in billing” but when I asked some specific questions, the employee stated they were not a supervisor and did not work in billing. I made numerous calls and online inquiries over several weeks and each time I was given the run-around. It appeared that their business model was to get the customer so frustrated or exhausted that the customer would just quit trying to recuperate their money. There employees also refused to connect me with a supervisor and each stated that their supervisor was “out of the office right now.” They also refused to provide the name of their supervisor. When I asked who was actually in charge; they stated, “no one right now.” I called Web.com media communications number but a recording stated it is no longer a working number.

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They changed there email server without telling me I'm locked out of getting and receiving emails. They raised my prices a ridiculous amount and they have no customer support. They hold my homepage and email services and are completely unresponsive

    Web.com Group Inc is NOT a BBB Accredited Business.

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