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Business Profile

Computer System Designers

Web.com Group Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer System Designers.

This business has 2 alerts

Complaints

This profile includes complaints for Web.com Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Web.com Group Inc has 13 locations, listed below.

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    Customer Complaints Summary

    • 201 total complaints in the last 3 years.
    • 68 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted web.com on 2-19-2024 and 2-20-2024 to stop auto renewal of services and to cancel services. I was told that my services were set to expire on 2-23-2024. Then on 2-23-2024 I was charged $******** When contacting web.com about this they said the were unable to help me.

      Customer Answer

      Date: 03/06/2024

      Refund was processed. We can close the complaint.

      Customer Answer

      Date: 03/06/2024

      Refund was processed. We can close the complaint.

    • Initial Complaint

      Date:02/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Double charged me twice on 06/20/2023 on sitebuilder.com One billing is $******* and second billing is $******* I choose $****** as Plan 4, but they still charged me $****** as Plan 3. I have my bank statement, it is two charge list on JUNE. We called on June 2023, sitebuilder told us extra charged($******* should turn back to our bank account. Today I check my invoice, I just noticed these double charged money they did not return back to my bank.

    • Initial Complaint

      Date:01/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I transferred my domain name and email to web.com in October 2023. I built a website using their templates. Paid them to transfer my domain name over to them to get a website up and running. After 4 or days, we were finally able to get it running.Periodically since then I have had people tell me that they were not able to access my website. But only certain people. I called web.com on Tuesday of last week. He's told me that my website wasn't able to be seen from safari web browser.. And that they needed to update DNS records in order for people on safari to be able to see. The next day I was contacted by another Customer of mine who wasn't able to see my website. I asked her what wet browser she was using she was using chrome. I called web.com again.The person I spoke to on the phone told me that. Even though they see an issue on their end, they are never going to tell us. Or remedy at a we figure out that there is an issue in contact them. So it was something that day already knew about but since I didn't. They didn't do anything to take care of it. My email has also been often on not working for a while. I was not able to send to any ****** gmail users. I don't know if that has been fixed or not. I have contacted web dot com seven times in the last six days, three times for today.. As of right now my email is completely down and unusable. I do not have an e t a of when I will be able to use my email that I pay for at this time. Since October. I have been on the phone with them or on their web chat thirty plus times. I am frustrated and embarrassed because every time I send a customer to my website there is an issue. I am paying them for something that I am not receiving. And I realize I am only a 1 person business and I am not a big corporation but I am still paying them money every month for something that they are not providing me. I have asked them for some kind of resolution. And for my website in my email to just work

    • Initial Complaint

      Date:01/28/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a web hosting package with A Small Orange that was set to renew on 1/20/2024; however, i cancelled this package on 1/5/2014, well in advance of it being renewed, yet I was charged for the full amount, $170.30. It think it is fair for me to get my money back since the service was cancelled well in advance of it's starting date, completely unused. I reached out to their escalation team, but they say they cannot give my money back.

    • Initial Complaint

      Date:01/24/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact someone at NAMESECURE.com to resolve my email issues that have been down for over 5 days. They have been impossible to get ahold of, and you must open multiple chats with no resolution which is impossible to get anything done. We have been paying for hosting our webmail and website there for years. Suddenly whne trying to change providers, they are unable to help me and have neglected to give me a reason as to why my business email is not working. They have been telling me that I need to wait on their backend support, who only makes matters worse. They will input the wrong code and my email will crash. When I reach back out they tell me I need to wait 1-2 days before escalation. This has created a significant impact on my business due to their lack of management of their hosting sites, and is costing me in a huge amount of time and money, not to mention penalties from missing payments.

    • Initial Complaint

      Date:01/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My domain is not up for renewal and my contact information is up to date. You may not take any action against my account. Please unlock my account so I may edit my website. Causing a loss to my business. Due to red service posture and abuse of functions I will need my domain unlocked for transfer to another server. I may not be renewing when my account is up for renewal. Any additional treats of action or tort will not encourage me to renew in 2024. someone requested my information without my consent and keeps trying to reset my passcode. God have mercy on you.

    • Initial Complaint

      Date:01/02/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After paying ******* to host my website I started to get charges from web.com. thinking that it was the yearly subscription from wix being broken down into segments I let it go then I saw the charge for a yearly wix account as a whole and realized I was being charged for something I didn't subscribe to. I reached out to web.com they tried to get information out of me when I found out I was paying for the domain of some scam website called twohounds.com. they would not issue a refund nore supend the charges.

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I registered domain names on register.com 2 years later, I noticed a bill kick in where they subscribed me to hosting services for these domain names. This is on auto renew at $15 per month each, which adds up to a lot of money for the domain names! I did not ask for this nor do I need it. I just wanted to register the domain name.More importantly, they provide no means of cancellation. I opened a chat request to close the hosting accounts. Once it was determined that was the reason for my inquity, the chat was closed and cancelled by them. There is no means to cancel on the web page. When I go to adjust my auto-renew settings, it says there is no auto renew in place. But on the same screen, it shows the service is going to auto renew again in one month. At best, this is very shady business. At worst this is fraudulent and extortionary behavior.

    • Initial Complaint

      Date:12/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 11, 2023 my debit card was used fraudulently to register 3 sites.I called register.com customer service and was told to contact my bank.They told me a ***** and ******* used the card.again i asked for a refund and was told to contact my bank which I already did!The card has a completely different name, they do not verify anything?Is it not master card rules that some verification takes place?This is bad business practice!

    • Initial Complaint

      Date:11/27/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved two domains over to web.com. I then decided to upgrade one with WordPress. I purchased the WordPress add-on through web.com. I received no support. I had to call almost 10 times a day to get answers. Now I can't even log into the domain. I want my domain (*****************) removed and I want to authcode. You call there and no one knows anything. You get 10 different answers and are told that they'll notify support. The response I received from support was worth two cents. They also had the nerve to close out the help ticket without getting any feedback from me. They repeated the exact same thing the reps did. I REALLY want a refund. Because they shouldn't be in business. The issue stems from web.com failing to provide the HTTP security for my site. I had to call on my own because reached out. No account manager or anything. I asked to speak to a manager. I haven't heard from a manager at all. They need to shut down.

    Web.com Group Inc is NOT a BBB Accredited Business.

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