Reviews

This profile includes reviews for Web.com Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Web.com Group Inc has 13 locations, listed below.

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  Web.com Group Inc

  5335 Gate Pkwy Jacksonville, FL 32256-8080

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  Web.com Group

  1894 Barrington Street Suite 1100 Halifax, NS B3J 2A8

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  Web.com Group Inc

  1425 N Washington St Spokane, WA 99201-2437

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  Web.com Group Inc

  300 Congress St Quincy, MA 02169

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  Leads.com

  10021 Balls Ford Rd Ste 200 Manassas, VA 20109-2666

Review Details

• Review fromJack M

  Date: 12/17/2023

  1 star
  Chat reps refuse to give information on how to reach Corporate or make complaints. Representatives were unknowledgeable on how to send information to Corporate or how to route complaints to someone other than themselves. Representatives ****** and Riseth were part of the problem, not Part of the Solution. They were little help, and took unnecessarily long. Asking me to wait 2-3 Minutes but only returning **** minutes later. Then giving me incorrect un-routable emails.

• Review fromPaul M

  Date: 11/20/2023

  1 star
  This is the absolute worst company I have ever dealt with. They over billed my renewal by adding 14 extra email accounts to my bill and I had to cancel my credit card to get the money back. I tried moving my hosting to another provider and Register.com blocked the transfer, closed my domain name and it's been a month of calls to them every couple of days to get it resolved. Each time I am told it would be resolved in 1 to 2 days. They have processed another payment to renew/retrieve my domain name but I still cannot access it. Nothing but lame excuses and no action. Avoid this company at all costs.

• Review fromTina O

  Date: 11/15/2023

  1 star
  Buyer beware and don't use them or give them your credit/debit card information

• Review fromJennifer G

  Date: 11/13/2023

  1 star
  Web.com charged me $2.95 and $9.99 for my domain transfer and then a charge of $15.99 and could not tell me why, so I contacted them and told them to cancel my account and they did not do that,and I kept getting the runaround and they said they would look into the $15.99 charge and that had been 3 days later and still nothing happened and they didnt cancel my account and told me that I couldnt get a refund because it had been 3 days since I had signed up and I told them that I had called them and canceled my account and they said I didnt. So now Im supposed to get my $15.99 refund in 3 to 5 days. Bad company and I have to cancel my debit card because I dont know if they canceled my account.

• Review fromCarol E

  Date: 11/11/2023

  1 star
  Should be zero stars. They change platforms regularly and leave old users in the dust in terms of access, web design capability, customer service. Every time I try to update my website it takes me an hour to log in and NOW it won't even load the website builder. The chat function "ends" as soon as you click on it. In the past we have tried to transfer domains from old web.com websites to Wix.com or another provider and it is actually impossible. They say they will and give you an access code and then say you have to renew for another year first. Then it doesn't work and a year later, same thing. They "escalate" your service requests and send you an email with "answers" you already know. Then just try to cancel your service. It is impossible. You can't remove your credit card unless you put in a new one first. As of right now my screen has said "your website builder is loading" for half an hour. Run as far as you can from Web.com.

• Review fromLeo J

  Date: 11/09/2023

  1 star
  Web.com is a scam .They charged me 550 for a website I didnt get a website . I canceled my order and never received my money back I have called numerous times they keep giving me the run around passing the phone to some one else saying I only canceled one transaction mind you they give me confirmation numbers each time but wont give my complete refund scam!!!!!

• Review fromnope y

  Date: 10/19/2023

  1 star
  Please go anywhere else. They have the worst backend system I have ever seen and I used ************** at one point. Register.com will have you use their wordpress tab only to have you use logindigital.io/wp-admin FOR NO REASON. You should be able to log into ANY wordpress site using yourwebsite.com/wp-admin yet when I asked why I was able to log in they couldn't answer me. My credentials never worked and worse yet they are unable to help you log in. They even had the nerve to say they didn't know why this was happening and we can hire one of their people to figure it out. I cannot express the amount of hate I have for this company.

• Review fromMark L

  Date: 09/18/2023

  1 star
  Horrible horrible horrible. The backend (their term) department are less flexible than the **** It took me 9 tries over 4 weeks to correct a problem that they did. Now Im trying to transfer an existing website to a non-profit. Tedious demands on their forms, some demands not written - I only find out about them AFTER I submit the proper paperwork. They dont accept digital signatures. I have to print, sign, notarize and MAIL the documents. This is a modern technology intensive business and I have to mail stuff.The web builder is OK, it can get the job done. Cant drag and drop, cant copy and move your work on the page, can only have one, not more, page nest within a parent page. Help user guide is thin. Chat feature takes WAY too long and seldom solves the problem. Telephone access, on the other hand, is quick and usually staffed by knowledgeable people.Id look at Wix, GoDaddy, Squarespace and WordPress pretty closely before committing to web.com

• Review fromSteve C

  Date: 09/15/2023

  1 star
  Horrible!! This company was used by default from *************** and have made it impossible to change the ownership of the account. They have charged my **************** card for the past several years, yet won't let me make any changes to the account. I had to call AMEX and tell them to decline ANY AND ALL charges from Network Solutions and any of its affiliates (web.com, etc)Their call center is useless. They put you on hold (30 minutes for me) and came back and told me absolutely nothing that I didn't already know. I asked for a supervisor, which took another 30 minutes on hold, and the supervisor knew less than the original person. Chatting online gets you someone from *****. The person I spoke with (Abitha) didn't know where the corporate offices were located. All she could tell me was that it's in *****************. Upon further questioning (which took another 10 minutes) she told me it's in *******. Go anywhere else besides web.com or networksolutions.com. They bill you, won't let you change anything, and can't answer any questions about the account. Not worth the several hours it would take to fix it.

• Review fromSaeed M

  Date: 08/17/2023

  1 star
  This is a scam company. As soon as I signed up for web hosting with them, I started getting 10 marketing calls a day from 3rd party companies wanting to setup my website. I payed for 1 year of service and after 1 week I called them to cancel. No refunds!!! You only have 3 days to cancel. Additionally, their website builder editor is junk. It is the same as weebly editor from 15 years ago and guess what, it still has the same bugs!