We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Grocery Store

Southeastern Grocers, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

This business has 1 alert

Complaints

This profile includes complaints for Southeastern Grocers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Southeastern Grocers, LLC has 222 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Southeastern Grocers, LLC

      null Jacksonville, FL 32256

    • Southeastern Grocers, LLC

      2720 Blanding Blvd Middleburg, FL 32068

    • Southeastern Grocers, LLC

      6060-10 Fort Caroline Rd. Jacksonville, FL 32277

    • Southeastern Grocers, LLC

      1520 University Blvd W Jacksonville, FL 32256

    • Southeastern Grocers, LLC

      800 S Marion St. Lake City, FL 32055

    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spent hundreds and they have the info. I want my 130 back 

      Customer Answer

      Date: 06/04/2024

      Spent hundreds and they have the info. I want my 130 back 

      Customer Answer

      Date: 06/04/2024

      Spent hundreds and they have the info. I want my 130 back 

      Customer Answer

      Date: 06/04/2024

      Spent hundreds and they have the info. I want my 130 back 

      Business Response

      Date: 06/03/2024

      We will create a case and pull receipt if there is one and send this case to the store manager for handling. This will be a store issue and since the customer did not give specfic items the store team would need to contact this customer. It seems odd that the whole purchase was bad and went unnoticed when purchased.

      Business Response

      Date: 06/04/2024

      This case is being handled by the **************** Team and the Business Risk Team, someone from one of these departments will be in contact with the customer, she has contacted us again today via ******* and we have sent this information to the store management team.

      Customer Answer

      Date: 06/04/2024

      We are done thank you 

      Customer Answer

      Date: 06/04/2024

      We are done thank you 

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I always like to grill on 3-day weekends and this Memorial Day week-end was no exception. I went into your ********************, ******* ****-Dixie and asked the kid supposedly working in meats where the filet mignon cuts were located. He said they are the tenderloins. I knew filet mignon are the end pieces of the tenderloin, but what he was selling was a thin cut piece of steak that was tougher than an old rubbery top round. Additionally, it had a bleach taste to it. Do you label filet mignon? I wanted to email you but your ****-Dixie email site is down. As much money as you bring in charging 3x the price for half the food volume from a couple years ago, I would think you could at least label your filet mignon, have knowlegable meat department employees, and have an up-and-running way to contact you online. I paid $37.00 for a piece of bleach tainted top round labeled as tenderloins and I was told it was a filet mignon. I was lied to and stolen from.

      Business Response

      Date: 05/28/2024

      This case will be forwarded to the store management staff for handling along with customer's contact information.

    • Initial Complaint

      Date:05/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      ****-Dixie at *********************. 6600 North Socrum Loop, Lakeland, FL 33809

      Bought $350.00 of Amazon gift cards and all had been used. Called Amazon

      help desk and they confirmed there was nothing on the cards.

      Business Response

      Date: 05/08/2024

      We will create a case for this customer and send email requesting copies of the gift cards front and back along with his receipt. Once these documents are received we will refer his case to the *** (Electronic Processing System) Team for handling.

    • Initial Complaint

      Date:03/11/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in the store last night at 7:40 cashier name is Thaina this is a store that deal with a 55 and over community this cashier backed 3 gallons of orange juice in one bag. I am in so much discomfort from lifting up, 3 gallons of orange juice in one bag what would possess someone to back a bag like this for a elder senior citizen

      Business Response

      Date: 03/11/2024

      We will check to see if the customer has a reward card (there was no store location provided) with us to try and determine what store she shopped and forwarded this complaint to the store manager for handling.

    • Initial Complaint

      Date:02/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********.  The business reached out to me and stated that they will refund my money.  I should expect the refund in 5 to 7 days.  Please keep case open till refund has processed. 

      Thanks for your support.  

      Regards,

      ***********************

       

      old that I will have a response/resolution in 3 to 5 days. I called after the 5th day and subsequent days later and still no response. Management at the local store has also stated they haven't heard from Corporate on what to do as they are aware of the issue. So the issue is why Corporate is being non responsive to me and the local store. I am wondering why the case is taking so long to adjudicate when store management and cashier is aware that money did not get applied to the gift card.

      Business Response

      Date: 02/05/2024

      We will reseach this case complaint and get back with the customer as soon as possible. The response will come from the **************** or the store management team.

    • Initial Complaint

      Date:12/21/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

       Complaint: 21037746

      I am rejecting this response because: no one has reached out to me concerning this matter.

      Regards,

      *******************************

      service. There is only 1 person working there and lines were long to returns, cigarreettes, people purchasing lottery and just long lines to be dealing with no lines in cash lanes or self service and to be told you have to go to customer service to purhase gift card is insane,Also I tried to purchase my gift card at self service and it aslo told me help was needed for this item and i cannot use my phone number for purchase in which case the person up front said come back tommorro and make purchase. I informed her i needed it tonight and cannot come back tommorro...Anyways i did not recieve the points and they need to really fix the purhases on gift cards so customers are not waiting long in customer service especially this time throughout the year!!!! I am very dissappointed when i thought i was recieving my points only to look at my reciept and see nothing was added. i would really appreciate if you can fix it by sending a $25 gift card for this major inconvienece

      Business Response

      Date: 12/21/2023

      We will share the customer's concerns with the store management team and contact the customer to let her know this has been shared with the store and how would she like the gift card sent to her, digitally or a physical card via the mail.

      Customer Answer

      Date: 02/08/2024

      I recieved a gift card but never heard from anyone in store 

    • Initial Complaint

      Date:11/21/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is proof of cancellation 

      Business Response

      Date: 11/22/2023

      We will have our *** department investigate this matter and we will be in contact with the customer with a resolution.

      Customer Answer

      Date: 11/26/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      *** *****




       

    • Initial Complaint

      Date:11/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased 2 physical gift cards to be sent to my niece. Neither of these gift cards were received. They can't track the cards nor can they check if someone used them. I believe they just charged me the $200 and never sent the cards. Seems like fraud and no resolution. Support was awful when trying to get resolution.

      Business Response

      Date: 11/16/2023

      A case will be created and sent to our EPS/Gift Card Team, they will contact the customer to request copy of receipt as proof of purchase and activation slip in order to investigate the customers case.

    Southeastern Grocers, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.