Business Profile

Grocery Store

Southeastern Grocers, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Southeastern Grocers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

33 total complaints in the last 3 years.
1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i shopped online for home delivery of grocery - told drive of **** **** no substitutions received my groceries and the bill was 45 dollars and some change including tip was 51.00 - next day they charged me 68.33 - they delete the orginal records that and replace it with the the new prices so i dont have record of orginal order. this is not the first time this same company has done this in november they overcharged me 75 dollars and after 12 calls and repeated attempts they said they would refund 75. dollar - the refund was finally sent to my bank for 50 dollars this is no longer and one time mistake eitheir winn dixie is doing this and blaming **** **** or **** **** is doing and blaming winn dixie
Business Response
Date: 01/09/2023
We will get this complaint over to the E-Commerce Team to investigate.

Customer Answer
Date: 01/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ****
Initial Complaint
Date:01/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When using the store app it said I would get 35x points but after getting home and check it did not give me any.
I talked to the store they said email support. It has almost been 2 weeks support has not email back.,
Store ***** ******** Pharmacy ***** ********
******** ****** **** *** *
Business Response
Date: 01/03/2023
We will look into this matter and contact the customer.Tell us why here...
Customer Answer
Date: 01/05/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau They have added the points to my account.

I have reviewed the response made by the business in reference to complaint ID , and find that this resolution is satisfactory to me.

Regards,
Initial Complaint
Date:12/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 12, 2022 I went to the Winn Dixie Pharmacy to pick up two prescriptions. I had GoodRX coupons for both prescriptions. The pharmacist refused to accept one of the two coupons (NOT for a controlled substance, but a laxative — which she was contractually obligated to accept). Upon seeing the GoodRX coupon she told me “I have this in stock but it’s too expensive. I cannot accept this”. I asked if they had the generic version nor the drug (lactolose) in stock and she advised me it was the generic and it was too expensive. I thereupon called GoodRX to advise of her refusal and she the stated “We don’t have this in stock right now anyway. We will have to order it. It will take a week. I still won’t be able to do the 80 cents (the special coupon amount) but I will do the $10.80 (the amount of the coupon without the GoodRX special offer). She told me to check back on Monday, December 19th. I called on the morning of 12/19 and was advised that they had the medication in stock on December 12th when I was there. Of course, my coupon expires on 12/19 and the pharmacist knew this which is why she lied and told me that the medication would arrive on the day the coupon expired. Upon calling GoodRX it turns out the prescription was FREE with my insurance — which WinnDixie had on file at the time and yet did not disclose to me.
Business Response
Date: 12/19/2022
This case will be sent the the ******** ******** ******r of the store, however we the corporate office will have to contact the customer to get the store number/location in order to send it to the correct person in charge of that pharmacy. Tell us why here...
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order 3 diet Pepsi from winn dixie through door dash. I only received 1 diet coke. I called to complain about it but the store front-end manager was very rude and hung up on me. He doesn't need to have this type of job if he doesn't understand customers being upset. Then he said why am I yelling at him. If they were out of the diet pepsi I would have taken 3 diet coke which Is what I paid for but I wasn't even offered that. He was more concerned with why am I yelling at him after how he is the one who got me upset. I don't have to put up with being treated like this.
Business Response
Date: 12/15/2022
We will forward customer complaint to the proper department for handling. Tell us why here...
Initial Complaint
Date:12/05/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a regular purchaser of ***** ****** cards at Winn Dixie **** ** *** * ***** ** *****. On many occasions I have lost hundreds of dollars. I have on occasion met with some resistance when I have had issues with the cards. On December 2 I tried to buy 2 for the amount of $391 each one was accepted one did this also has been an issue. We the cashier had an issue with the second card the Service Desk Manager was not pleased with the situation and stated she was going to pull all the ***** cards off the rack. When I went in to the store they had not been pulled. I proceeded to send the card to the intended party who stated that he was having an issue with the card. I let my partner know what was happening and he was informed that I was sold a Zone B card and that this is standard practice and that the cards are not actually activated. Willfully or not I was not informed about this by store staff. I contacted ***** to investigate the matter and told them what I was told. The Representative and her Supervisor informed me that Winn Dixie had a very serious security breach and that they were aware of it. I believe that Winn Dixie is very much aware of the situation and refuses to do anything about it. I believe that they are deceptive in how they handle ***** ***** cards and refuse to resolve the matter.
Business Response
Date: 12/05/2022
We will send this case to the EPS ( Electronic Processing System) Team for handling. Tell us why here...
Initial Complaint
Date:12/01/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 21, 2022, I placed an order for grocery delivery with Winn Dixie through their website. After delivery, I noticed that several items purchased were not in my order. I was unable to ascertain what happened because my receipt did not show up for several days. When I finally received my receipt and after reaching out to customer service, I noticed that not only were items omitted but three items were upcharged from the website's listed price and that I was charged for an item that I did not order nor receive. I tried to reach resolution with customer support regarding the fraudulent charges and was told that they were refunding the items and they never did. It has now been over ten days and I have not even received a call back from management after repeatedly requesting one. If customers are placing orders online they should be aware of their receipts.
Business Response
Date: 12/01/2022
We will refer customer complaint to the E-Commerce Team for handling. Tell us why here...
Customer Answer
Date: 12/06/2022

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because: the e-commerce department was supposed to refund me the funds which were inappropriately taken and to this date, the funds have not been refunded.

Regards,

**** *******

Business Response
Date: 12/07/2022
This updated information will be sent over to the E-Commerce Team and the EPS Team who would actually have to process the physical refund to the customer's debit/credit card.Tell us why here...
Initial Complaint
Date:11/29/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for baby formula online with the grocer on 11/8/22. The company swiftly ran my credit card for $118.77, charged me for the order and promised to deliver it the next day. The following day, 20 minutes prior to my scheduled delivery time, I received an email indicating my order was canceled - no other explanation. I called (first call) only to find out they never had the product, but let me place an order for it anyway, and schedule a delivery. Customer service apologized and said my refund will be issued in the next few days. Few days go by, no refund. I call again (second call), to be told there was some problem, it was now escalated to the right department, and a refund will be issued within the next 48 hours. More than a week later, no refund. I call again (third call), customer service tells me there has been some sort of issue again, and now it's another 48 hours for the refund. I was placed on hold when I said that was inappropriate. When the agent returned, he said there was nothing he could do, and now it'll happen in 5 business days. I ask to speak to a manager, but somehow during normal business hours, one is not available. Ummm, what? I'm promised he will call me back within the hour. No one calls. I call back several hours later (fourth call!), manager finally talks to me, now it's 10 business days for the refund. Call abruptly drops - No one call me back. UNACCEPTABLE!!!! The most ABYSMAL customer service I've ever encountered from a business. Are they kidding?! Completely inappropriate and absolutely aggravating. So quick to take my money for a product they couldn't even provide, and now it's like pulling teeth to get it back! Are they expecting me to call back a 5th time???! Now the new ETA for a refund is over a month from when original order was placed. JUST. NO. I want my money back. Now. Never again Winn-Dixie. Never again.
Business Response
Date: 11/30/2022
The customer currently have an open case for this complaint, sending this information to the ********** **** to let them know customer has now file a complaint with the BBB.

Customer Answer
Date: 12/02/2022

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because: I don’t even understand their response. What exactly is it supposed to tell me? I know I have an open case, the problem seems to be that nothing is happening with said open case. And what does: “Tell us why here…” supposed to mean? I did. Hence the detailed complaint description. Their response means nothing and makes no sense. Much like every single conversation with their customer service department. Very on brand. Do better please.

Regards,

********* ****

Business Response
Date: 12/02/2022
I have contacted the customer and left a detail message stating the below:
I called the customer and left a detail message that per the Accounting department the funds was never approved to SEG/Winn-Dixie and customer should contact her bank, this information was told to her per the last update from the Call Center. I explained that I can add 2500 reward points to her card for the inconvenience in regards to her case. If she has any questions or concerns she can call back at ************ and reference **********.Tell us why here...
Customer Answer
Date: 12/06/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* ****
Initial Complaint
Date:11/23/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to reach the Winn Dixie regarding an order I placed with **** **** on Saturday 11/19. There is a 30 minute hold time to reach their customer service line and the store will not discuss the issue with me because this order went through **** ****. (another shady operator). I just tried to reach them online via their form and my submission will not go through.I am filing with the Better Business Bureau because I cannot reach anyone to rectify this matter. Here is my submission attempt to give you a background of the issue:

RE: **** **** Order ********
False Advertising Online

I am contacting you regarding an order that I placed online Saturday 11/19/2022 and waited over 4 hours to receive, The majority of my order was incorrect, incorrectly priced, or damaged. I cannot get anyone on the phone. Your online prices and the prices I was charged are conflictive.

The chicken stock and red beets were damaged. I have photos. The horseradish was advertised 2 for 1 and they charged me for 2. The ******** Cabernet is advertised on the site for $9.99 per bottle and I was charged $12.99. I would not have purchased 4 at $12.99. The beets were advertised on sale 4 for 4 and I received 1 can at $1.29.

This is false advertising and very poor customer service. These items were obtained in the *** *** location. The store will not discuss this **** **** order with me. They do not represent you well. I'd like this situation rectified immediately.

******** *******
***** ********
*****************
Business Response
Date: 11/29/2022
We will contact the customer to get all information in order to create a case and send to our *** **** for approval for the refund. This is a ********** case where the customer shopped on line.
Initial Complaint
Date:11/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I JUST LEFT THE STORE AND WAS REFUSED BY ******* TO BE CHECKED OUT. NORMAL I HAVE AN IN AND OUT EXPERIENCE ATTHE STORE BUT THE LINES WAS LONG THE SELF CHECK LINE WS DOUBLE LONG AND THE CASHIER OVER SELF CHECK WAS MISSING THEY HAD TO CALL HIM ON THE OVERHEAD. SO AT THE CUSTOMER SERVICE COUNTER THERE WAS 2 PEOPLE I ONLE HAD ABOUT 10 ITEMS SO I WENT DOWN THERE. I WAITED IN LINE ANOUT 6 MINTES BECASUE THE CUSTOMER SHE WAS HELPING WANTED AN MONEY ORDER AND THE MACHINE FROZE SO SWITCH TO AOTHER REGISTER. TEN THE MAN BEFORE ME WENT HE WANTED CIGETTATES AND HE HAD A TOMATO. SO WHEN IT WAS MY TURN SHE SAID NO BECAUSE SHE DONT DO CHECK OUTS AT CUSTOMER SERVICE I ASKED HOW I HAVE CHECKED BEFORE THEN SHE SAID THEY JUST DONT SO I ASKED FOR THE MANAGER HE CAME I SAID I WAS TOLD YALL CANT CHECK OUT AT CUSTOMER SERVICE BEFORE HE COULD ANSWER SHE SAID SHE WAS ONLY DOING RETURNS I SAID I BEEN IN NOW 10 MINUTES HE SAID I COULD BUT HAD TO GET BACK IN LINE I SAID WHY AND I WAS IN LINE BEFORE EVERY DO HE WANTY ME TO MOVE MY STUFF OR DO I NEED TO MOVE IT. WHILE TALKING TO HIM SHE KEEP INTURPPING I HAD TO TELL HER WANTS THE MANAGER CAME HE WAS IN ONTROLL TO FORCUS ON THE CUSTOMER SHE WAS HELPING. SO HE TOLD HER TO CHECK ME OUT WHEN SHE WAS SCANNING I PICK MY ITEMS UP TO PUT IN BASKET SHE THROW MY STUFF TALING ABOUT IM NOT HELPING HER ANYONE WHO KNOES ME IN WINN DIXIE KNOWS I DONT LIKE BAGS SO ***** HAD TO FINISH SHE EVEN HAD THE POLICE TRY TO PUT ME OUT BECAUSE SHE DIDNT WANT TO CHECK ME OUT WHILE THE MANAGER WAS THERE I TOLD HIM SEVERAL TIMES WHBILE I WS THERE TO HAE HER STOP TALKING TO ME . I WS ONLY TALKING TO HIM AND THE POLICE. THIS IS MY LOCAL STORE CLOSE TO MY HOUSE IF I COULD I WOULD HAVE TRAVEL TO SPEND MY MONEY AT ANOTHER STORE JUST BASED OF HER AND *****. I TOLD THEM I WANTED THEIR NAMES TO REPORT THEM TALKING TO ***** SHE SAID I CAN GIVE YOU THE NUMBER. NOT ONCE DID HE TELL HER TO STOP NOR WALK OFF SHE ESCALTED AN ISSUE MORE AND MORE.***** MADE THE ISSUE WORST BY STANDING THERE
Business Response
Date: 11/16/2022
The customer complaint will be sent to the District Manager of the store for handling. Tell us why here...
Initial Complaint
Date:10/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 3rd I went to the service desk to make a purchase.. that night i saw that I was charged twice for a 30.00 purchase.. They are well aware of the error and was promised it would be resolved..It was NOT.. now I have also an overdraft fee of 33.00. My bank was also aware of the error and still charged me the over draft fee.. I want my money back and the over draft fee replaced
Business Response
Date: 10/05/2022
Customer's info has been sent to our *** team for resolution.
Customer Answer
Date: 10/17/2022

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:
This is the first notice I received from you regarding Southeastern grocers.. the complaint has NOT been resolved, the money is Not back in my account

******

Regards,

****** *******

Business Response
Date: 10/17/2022
We have followed up with the customer and am issuing her a $30 gift card as well as sending the info back over to the *** team.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

This business has 1 alert

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Southeastern Grocers, LLC is NOT a BBB Accredited Business.