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Business Profile

Grocery Store

Southeastern Grocers, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

This business has 1 alert

Complaints

This profile includes complaints for Southeastern Grocers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Southeastern Grocers, LLC has 222 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Southeastern Grocers, LLC

      null Jacksonville, FL 32256

    • Southeastern Grocers, LLC

      2720 Blanding Blvd Middleburg, FL 32068

    • Southeastern Grocers, LLC

      6060-10 Fort Caroline Rd. Jacksonville, FL 32277

    • Southeastern Grocers, LLC

      1520 University Blvd W Jacksonville, FL 32256

    • Southeastern Grocers, LLC

      800 S Marion St. Lake City, FL 32055

    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      very unhappy that i have unauthorized charge of $500 on my visa card and when I disputed with my bank they said card was physically used so they will not recover funds and said merchant has rights to void the transaction.i have multiple bills showing proof i don't even live in miami florida which apparently is where UNAUTHORIZED use of my card happened.**** ****** refused to do anything when contacted.company has possesion of stolen money and I want my $500 back.i never shopped at **** ****** ever. will upload 2 utility bills showing proof i don't live in miami which is where purchases happened

      Business Response

      Date: 10/03/2022

      Customer's info was sent to to our EPS team for research and resolution. 

    • Initial Complaint

      Date:08/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I politely ask that I am contacted by the Presidents office for customer escalations / service issues that can reach me at ************

      Business Response

      Date: 08/22/2022

      Customer will be contacted to find out his exact complaint and to come up with a resolution.

      Customer Answer

      Date: 08/26/2022


      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********



      I am rejecting this response because:

      They have never contacted me as of todays date. I have called may times they have refused to call back or email me.

      They can reach me at ************ or via email * ******************



      Regards,


      *** ******







    Southeastern Grocers, LLC is NOT a BBB Accredited Business.

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