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Business Profile

Information Bureaus

Dun & Bradstreet, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dun & Bradstreet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Dun & Bradstreet, Inc. has 23 locations, listed below.

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    Customer Complaints Summary

    • 109 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to confirm the status of my business, ******** * *********** ****, with Dun & Bradstreet. So that I can clarify questions, I need to speak with someone from Dun & Bradstreet voice-to-voice. During multiple phone calls to the company, I was routed to "Customer Service." Those phone calls were answered by representatives overseas who I could not understand. I requested multiple times to be transferred to someone in the United States. They kept talking. I could not understand them. I said that multiple times. Unfortunately, it seems the only way to resolve this issue is to file a BBB complaint. I am asking that someone who is based in the United States and speaks clear English contact me so that we can address my questions via phone. I have a hearing impairment. It is difficult for me to understand foreign accents on the phone.

      Business Response

      Date: 07/09/2025

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback.

      Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused.

      We have been in contact with the customer regarding the issues noted.

      If the complainant has any further questions, they may contact our Senior Manager of Customer Relations, ****** ** *************

      Customer Answer

      Date: 07/09/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      ***** ********




       

    • Initial Complaint

      Date:06/10/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has MY personal information posted on their site as if I am a client of theirs. They have a previous position listed with my name and are scamming people into paying them for my actual phone number and email!! I've reached out multiple ways and sent emails and requests to have my information removed from their site to no response or avail.

      Business Response

      Date: 06/13/2025

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue
      noted.


      If complainant has any further questions, they may contact our Senior
      Manager of Customer Relations, ******** at

    • Initial Complaint

      Date:06/09/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a subscription with Dun & Bradstreet for business credit. For the past 2 months I haven’t benefited in no way. There hasn’t been any activity like it promised. Over the past few weeks I’ve reached out to them directly by phone about canceling the subscription. The first time they created a ticket for me to be contacted back but I never received a call. I called again only for them to say they will create another ticket for me to be contacted again. I informed them I would like to cancel the subscription and to stop payment. I finally received a response through an email 2 days ago, close to the time where another payment would be due. In the email the representative indicated they will not cancel the subscription until next year and will not stop payment currently. I informed them that they cannot force me to keep the subscription and I asked are you guys refusing to cancel. I paid over the phone with a debit card and I never agreed to even have my card information saved for future payments as well. I just want to discontinue the subscription.

      Business Response

      Date: 06/13/2025

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may have caused. We are continuing to work with the complainant to address his concerns.


      If complainant has any further questions, they may contact our Senior
      Manager of Customer Relations, ******** at
      *************

      Customer Answer

      Date: 06/13/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      ******** ******




       

    • Initial Complaint

      Date:05/27/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      D&B deleted our existing DUNS# that we have had since 2012 and created a new # without authorization. We have established business relationships with that DUNS number and being issued a new number has a detrimental impact to our company. DUNS numbers are supposed to be permanent.

      Business Response

      Date: 06/03/2025

      We at Dun & Bradstreet, Inc., appreciate the opportunity to address concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We spoke with the complainant on May 27, 28, 29 and June 2, 2025, to address her concerns.

      If the complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** ** ************. 

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed my Business Report Dun & Bradstreet specifically and there are late payments on my account that I have no history of even establishing a business account with the reporting company called (***** ********* ******) I have a brand-new establishment business since May/2024 with no established trade accounts billed to my business (********* ******* *********** ***) just yet. I am currently now beginning to work on establishing business credit and this false account reporting by (***** ********* ******) that was not established by me is hurting my beginning efforts of achieving business credit. To my knowing all business reporting supposed to uphold the integrity in reporting all truthful and accurate info. Any account that I would truthfully would ever establish I would always pay on time and consistent to build my business report in a positive direction not hurting myself in a negative direction thank you for your urgent assistance in removing this false account from my report. 


      Business Response

      Date: 05/29/2025

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may have caused.

      We are continuing to work with the complainant to address his concerns.


      If complainant has any further questions, they may contact our Senior
      Manager of Customer Relations, ******** at
      *************

    • Initial Complaint

      Date:05/02/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted four separate times to update the correct business information for my company, ****** ******* *********** ***** *** ******** ******* *********), using Dun & Bradstreet’s iUpdate system. Each time, I receive a vague rejection stating that my company information “could not be verified.” However, the details I submitted match exactly with what’s on file with the ***, Mississippi Secretary of State, and other official documentation.

      I’ve called D&B customer service at ***** ******** and asked for clarification, but I have not been given a specific reason why my company information cannot be verified, nor have I received clear guidance on what documents are required. This has led to significant delays in establishing business credit, opening accounts, and building credibility with vendors who rely on D&B’s profile data.

      All I’m asking for is transparency and direct support from someone at D&B who can help verify my business and correct the profile. I’ve attached documentation and am willing to provide more if necessary.

      I respectfully request the following:
      1. A clear explanation of what part of my business information D&B could not verify.
      2. A list of acceptable documents that will resolve the issue.
      3. Support from a representative who can walk me through the resolution process.

      After four failed attempts, this is affecting my business operations and growth.

      Business Response

      Date: 05/08/2025

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue
      noted.


      If complainant has any further questions, they may contact ************

      Customer Answer

      Date: 05/09/2025



      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********


      I am rejecting this response because: I, ****** ****** is the new CEO of ****** ******* *********** style Inc and my Duns report is still showing the old owner name ******* ***** which is not the CEO no more!! I also have many payment experiences since 2024 with all bills paid on time but My Duns report is showing I have a high risk! Also to verify me My person address is ****


      ****** ******






      Business Response

      Date: 05/14/2025

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may have caused.

      We have been in contact with the customer regarding the issue
      noted.

      If complainant has
      any further questions, they must contact ************

    • Initial Complaint

      Date:04/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is against Duns and Bradstreet with my Duns report number 13-254-1724
      Business Name unum innovateiq tech llc

      Also I have a 2nd Duns report number which is unknown I've lost that number
      However I repeatly online tried to correct and update my current business phone number to ************ and to delete old number ************ from both of my Duns report numbers.
      Also update correct business address to *** ****** **** ************* *** * Winter Haven, FL *****
      and removed the incorrect address. Even thou I successfully verified my identity' thew selfie and also uploaded documents I still received errors messages and was not able to update and correct both of my Duns reports. Because of these errors I was recently denied business credit because my information wasn't correct on my reports. Enclosed in BBB attachment is proof of my identity to proceed with my changes.

      Business Response

      Date: 04/18/2025

      We at Dun & Bradstreet, Inc appreciate the opportunity to address the concerns raised as we value feedback. Please be
      advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may
      have caused.  We emailed complainant on April 7, 2025, advising him to, please forward any requested revisions, along with supporting documentation, to this email address: ************. 

      Customer Answer

      Date: 04/25/2025



      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********


       Dear Duns Bradstreet,
      Attention: **** ****** in High risk dept.,




       you stated you need documentation but never stated what documents was needed to remove the high risk status? 
      as i was originally was told from previous agent who submitted serverable l tickets to youre dept because i already verified identity info just to correct address and phone number i had to take selfie and submit ID
      i was told then the high risk would be removed than but wasnt. i am happy to provide documents but normal credit agencies would say exactly whats needed you never stated whats needed.
      I also requested from Duns solid proof documents that my business is high risk and if you cannot provide solid proof of such negative information you must cease and desist from reporting such defamation information on my business.
      Also your company never responded to my recent bbb.org complaint i ask that you comply with bb.org instead of ignoring this complaint.
      i hope to here from soon of what documents you requesting because i surely dont have an issue with ********* ******** Buisness reports.





      Business Response

      Date: 05/08/2025

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue
      noted.


      If complainant has
      any further questions, they may contact ************

    • Initial Complaint

      Date:03/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. *** makes it impossible to navigate their site for DUN number requests and updates 2. *** customer service is highly incompetent and cannot simply delete an account so that multiple businesses can use ONE email and password account.3. *** doesn't make it clear that MULTIPLE businesses can be added to ONE user account and makes it impossible to delete the extra accounts.4. *** makes it impossible to cancel a pending application either on their site or with customer service.

      Business Response

      Date: 04/07/2025

      We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused.

      We are continuing to work with the complainant to address her concerns.


      If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
      *******************.

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the owner of a sole
      proprietorship. I requested a D&B number and provided all the info needed. Not only has it taken forever to hear back, when they did they sent a link to an app to take pictures of my business such as the building, signs, and office furniture. I run this out of my house as many sole proprietors do involved in telehealth services. Since when does office furniture and a building prove a business? HELLO, IM NOT AN LLC!!!!!!!! Why doesn't D&B visit the State of California BBS site and look up my professional license? I’ve established a few business credit lines with zero problem so why does D& B have an issue? What a disgusting, inept, and deceptive organization. I’d like a D&B number issued immediately.

      Business Response

      Date: 04/03/2025

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may have caused.

      We have been unable to reach the complainant to address his concerns.

      If complainant has any further questions, they may contact our Senior
      Manager of Customer Relations, ******** at
      *************

    • Initial Complaint

      Date:03/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested several times for Dun & Bradstreet to update my company’s information, each time I am told that verification failed due to the principal officer (myself) “not responding”.

      I never received a phone call verification from Dun & Bradstreet and I responded to a request for information from their Research Analyst via email which was falsely claimed that I never responded. I have attached proof of me responding to the company’s verification request.

      Please update my company’s (******** ******* ***) information with the following:
      Legal Business name: ******** ******* ***
      DBA/Tradestyle: Oblivion ******* ***********
      Business address: 2** * **** ***** ********** *** *****
      Phone number: (**** ********
      CEO:

      Business Response

      Date: 04/03/2025

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may have caused.

      We have been in contact with the customer regarding the issue
      noted.
      If complainant has any further questions, they may contact our Senior
      Manager of Customer Relations, ******** at ************. 

    Dun & Bradstreet, Inc. is NOT a BBB Accredited Business.

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