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Business Profile

Information Bureaus

Dun & Bradstreet, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dun & Bradstreet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Dun & Bradstreet, Inc. has 23 locations, listed below.

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    Customer Complaints Summary

    • 109 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are seeking removal of false information from our credit reference profile from DUNS. We have a reference that we have disputed in the amount of $2500 as benign false information. Previously this was showing under an old company ** **** *** under DUNS number of *********** which we disputed to no end. This company closed and a new corporation was formed in mid 2024 and we were contacted about paying for their credit monitoring system which we did not sign up for. Magically the false $2500 claim appeared on our new company **** **** **** * ***********. We have disputed this multiple times and DUNS contains to say they were told it was accurate, but they were not provided the name of the company or the financial data. Meaning they have no verification system, and anyone can make up a false claim. Was recently told on a live video call with **** ***** ************** from DUNS that what I need to do is pay for their platforms credit service and add new credit references to help ease my pain and that the bad reference will probably stay on my account. So basically, If I pay them, they can help better our company's profile. We are polymer exporters and part of the **** and never have transitions of exact amounts as show by Duns. DUNS is purposefully harming businesses like mine in order to force us to pay-to-play. AS you can see from our financials for **** **** there has never been a credit amount owed. We do not operate on credit with any company at all.

      Business Response

      Date: 03/28/2025

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may have caused.

      We are continuing to work with the complainant to address his concerns.


      If complainant has any further questions, they may contact our Senior
      Manager of Customer Relations, ******** at ************

      Customer Answer

      Date: 04/07/2025

      You can close. I am satisfied with the response in regards to complaint #********.

      ***** ****** 

    • Initial Complaint

      Date:03/19/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,
      I am filing a formal complaint against Dun & Bradstreet (D&B) for failing to remove a fraudulent account from my business credit report. Despite multiple attempts to dispute this inaccurate debt, D&B continues to report it, severely damaging my business credit profile.

      Business & Account Information:
      • Business Name: *** ***** *** ***
      • D-U-N-S® Number: ***********
      • Supplier: BCR - ***** ****** ***** *********
      • Account Name: *** * ***** ****** ***** *****
      • Date Reported: May 2024
      • High Credit: $2,500
      • Amount Owed: $2,500
      • Status: Placed for Collection (***)

      This account does not belong to my business and is the result of identity theft. I have contacted the supplier multiple times to dispute the account, but they refuse to provide any valid documentation or verification. Instead, they repeatedly ask me if I have any details about the identity theft and then direct me back to Dun & Bradstreet to dispute it.

      Under federal consumer protection laws, D&B is responsible for ensuring that only accurate and verifiable information remains on business credit reports.

      Fair Credit Reporting Act *****) – 1* ****** * *******)
      • Dun & Bradstreet is legally required to ensure the maximum possible accuracy of credit reports. Since the supplier has failed to verify this debt, D&B must remove it.

      **** **** ********** ********* *** ******* – ** ****** * ********
      • Reporting false or misleading information about a debt resulting from identity theft is a direct violation of this law.

      ***** ***** * ******** ****** ************ **** – 1* ****** * *******
      • D&B must block fraudulent information when notified of identity theft. They have failed to do so despite my multiple disputes.

      I am demanding that Dun & Bradstreet:
      1. Immediately remove this fraudulent trade line from my business credit report.
      2. Provide written confirmation that the account has been deleted.
      3. Ensure that no other fraudulent accounts are being reported on my profile.

      Business Response

      Date: 03/26/2025

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may have caused.

      We have been in contact with the customer regarding the issue
      noted.
      If complainant has any further questions, they may contact our Senior
      Manager of Customer Relations, ******** at
      ************* 

      Customer Answer

      Date: 03/26/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      ******* *******




       

    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel my account. On their website, DNB tells me to go to service.dnb.com but to cancel it says to contact my account manager. When I contacted my account manager, Kim Erickson, her email told me to go to service.dnb.com.

      I also tried DNB's customer service phone number and it's automated and I could not get through to a live representative.

      Customer Answer

      Date: 03/10/2025

      I heard from Dun & Bradstreet right away and they have canceled my account.  Thank you BBB!  Wonderful!

    • Initial Complaint

      Date:02/18/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My personal information is appearing on D&B under a company that I have never worked at nor familiar with. Here is the URL:

      Business Response

      Date: 02/27/2025

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue
      noted.

      If complainant has any further questions, they may contact our Senior
      Manager of Customer Relations, ******** at

      Customer Answer

      Date: 02/27/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      ***** ******




       

    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In order for me to summit my App to the App store I need a DUNS number. I already have one but Dun & Bradstreet, Inc has changed the status of my business as closed. I summited the requested paperwork and was told to wait 8 days. It has been 8 days and no change to my account. When I call Dun & Bradstreet, Inc I am greeted and immediately hung-up on. Now when I call it the prompt states Covid is preventing anyone to talk to me at this time and to use the website at ************************************* That website says to login to see the status of my case, I login and click case status and I am prompted to Login. I login and click case status and I am prompted to login, I login and click case status and prompted to login. It is a never ending cycle of logging in. My whole business I have invested over $100,000 into is now rendered closed for good just because Dun & Bradstreet, Inc says so and refuses to fix their error of my business.

      Business Response

      Date: 02/13/2025

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may have caused. We are continuing to work with the complainant to address her
      concerns.

      If complainant has any further questions, they may contact our Senior
      Manager of Customer Relations, ******** at
      *************

      Customer Answer

      Date: 02/15/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Ended up not being all Dun & Bradstreet, Inc fault for the issue. I was paying *** ******** to keep my business compliant with the government. Turns out I was paying them for these services but they never filed the paper work I was paying them to do. The fault that Dun & Bradstreet, Inc is responsible for is their broken website that will not stop looping login process when attempting to view your case status. Also their phone system or service rep keep hanging up on me, 3 time calling in I got an automated message stating due to Covid no one is available to answer calls.  Regards,



      ******* ****

    • Initial Complaint

      Date:01/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying literally for months to use D and * services. I acquired a business and could not get access to it, I called and told ************* I needed assistance that I had an account under one company needed to merge both accounts and they could not figure out what I was asking for, told them I could not view the **** numbers so... they... ask.. me .. for .. the **** no.. Yes.. they asked me for the **** numbers I was trying to get access to. I then purchased the services to pull credit report on other businesses on 12/26/2024 have never been able to access it and not a single customer service person could understand how to help me despite an order being in the system, I went on the chat, they pretended not to see me and ended the chat. I want my money back.

      Business Response

      Date: 01/14/2025

      We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.


      If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
      *******************. 

    • Initial Complaint

      Date:01/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint because Dun & Bradstreet (DNB) has failed to respond to my previous request regarding the removal of an outdated business profile.

      On December 1, 2024, I emailed DNB’s support team at *********************** requesting the deletion of the profile for * ***** **********, which is no longer an active business. The profile can be accessed at the following  In my request, I explained that continuing to list this inactive business could mislead potential clients, partners, or customers, potentially leading to reputational or legal issues. Despite this, I have not received any acknowledgment or follow-up from DNB.

      Additionally, I want to highlight that the profile contains my personal address and phone number, which may qualify as personally identifiable information (PII). Leaving this information publicly accessible raises serious privacy concerns.

      Given the lack of response and the sensitive nature of the information displayed, I am seeking BBB’s assistance in resolving this matter. I would like DNB to promptly remove this outdated profile and address the privacy concerns related to the publication of my personal information.

      Business Response

      Date: 01/10/2025

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue
      noted.


      If complainant has any further questions, they may contact our Senior
      Manager of Customer Relations, ******** **
      ************. 

    • Initial Complaint

      Date:12/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our company signed up for a service that provides business information on clients and prospects. We paid the yearly fee of $1260 but we found out within days that the service is outdated and inaccurate, therefore was no use to our work. We asked for cancelation and refund but were refused. Our point of contact within D&B informed us that they won't cancel/refund and invited us to continue using their platform, although it is defective and of no use to us

      Business Response

      Date: 01/10/2025

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may have caused. We are continuing to work with the complainant to address her
      concerns.


      If complainant has any further questions, they may contact our Senior
      Manager of Customer Relations, ******** **
      ************.

      Customer Answer

      Date: 01/10/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      **** *******




       

    • Initial Complaint

      Date:11/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of 11/22, when searching my name, ***** *****, Dun & Bradstreet, is posting my information online, saying that I work for a company, ***** ********** *** and offers up my phone number and more information when information is unlocked. I have never worked for ***** ********** *** or Dun & Bradstreet and would like this information removed. When I searched Dun & Bradstreet, I find the website ************* but also find that the *** has had issues in the past **************************************************/***-says-dun-bradstreet-deceived-small-businesses-about-services-and-pricing.
      Can you please help me get this information removed? The information they are posting about me is from my previous job as a Technology Analyst at ****** **** ******* employee information and posting erroneously on their site, tied to a company, ***** ********** ***, which doe not exist.
      Additionally, the address of the business appears to be someone's home in my community, which is also incorrect, and should also be fixed by removing the entire entry.
      Please help me by having this information removed. Additionally, if this is happening to me, I am certain it is happening to many other people.

      Business Response

      Date: 12/02/2024

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue
      noted.


      If complainant has any further questions, they may contact our ******
      ******* of ******** *********, ******** at
      ************. 

      Customer Answer

      Date: 12/05/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company has removed my information from ***** ************ *** and ****** **** *******.

      Thank you for your assistance.





      Regards,



      ***** *****




       

    • Initial Complaint

      Date:11/07/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DUNS & Bradstreet continues to be an obstacle blocking the creation of a free DUNS number assignment for my companies to continue down the path of financing opportunities and credit reporting.

      I have several businesses in which have continuously been denied a free DUNS number after having all the required documentation, contact information to verify the existence of these businesses, and the hours I’m available to verify the information with me directly which are 3:30pm to 5:00pm CST.

      The business are as follows:

      1. ************ ************* *** (DUNS Number finally assigned)

      2. *** ******** ********** * **** ****** *********** *** (DUNS number assigned w/o phone verification)

      3. *** ********** ********** & ******** *********** *** (Which has been denied for the 3rd time

      4. *** ********** ******** ***


      I have applied helpful insights from an account manager after we reached each other and Kaleidoscope escalation was being worked on at that time.

      However, after talking to multiple representatives that have escalated this ongoing situation with the denial of DUNS number assignments for other businesses, I have grown frustrated and exhausted with the same denial process and going back and forth with customer service and the account managers which are hard to get a hold of.

      They don’t call during the times we’ve discussed to verify the business’s existence if at all. They have just been denying the DUNS number assignments for
      1. *** ********** ********** & ******** *********** *** (Which has been denied for the 3rd time, submitted another application today)
      2. *** ********** ******** *** (Which has been denied for the 2nd time, submitted another application today)

      From my experience with DUNS & Bradstreet, I find it’s an ongoing and frustrating pass the buck process ** **.

      Customer Answer

      Date: 11/07/2024

      DUNS & Bradstreet continues to be an obstacle blocking the creation of a free DUNS number assignment for my companies to continue down the path of financing opportunities and credit reporting. I have several businesses in which have continuously been denied a free DUNS number after having all the required documentation, contact information to verify the existence of these businesses, and the hours I’m available to verify the information with me directly which are 3:30pm to 5:00pm CST. The business are as follows: 1. ************ ************* *** (DUNS Number finally assigned) 2. *** ******** ********** * **** ****** *********** *** (DUNS number assigned w/o phone verification) 3. *** ********** ********** & ******** *********** *** (Which has been denied for the 3rd time) 4. *** ********** ******** *** In addition to the original compliant, the website utility and end user experience is horrible it 1.) lacks functionality (when navigating to submit updates through the DUNS Manager for example, a new page will open and the user is required to login in again with every task they want to complete) The same happens when navigating to the DUNS lookup tool. People(businesses) want value, people(businesses) pay for value. The receptionist experience, the customer service experience, the account manager experiences, and website utility are elements at the front line of securing clients, sustaining good relationships and adding value.

      Business Response

      Date: 11/15/2024

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
      investigated. We apologize for any inconvenience this may have caused. We are continuing to work with the complainant to address her
      concerns.


      If complainant has any further questions, they may contact our Senior
      Manager of Customer Relations, ******** at
      *************

      Customer Answer

      Date: 11/18/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      ****** *****




       

    Dun & Bradstreet, Inc. is NOT a BBB Accredited Business.

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