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Business Profile

Information Bureaus

Dun & Bradstreet, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dun & Bradstreet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Dun & Bradstreet, Inc. has 23 locations, listed below.

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    Customer Complaints Summary

    • 109 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 7, 2022 I ****** ********* applied for a Dun and Brad st number for my business under sole proprietorship for the business ***** ********* ******. On July 15, 2022 I was issued an Dun and Brad St number *********** however it was issued as ****** ********* as the entity. I verified my business ***** ********* ****** with On July 18 2022 *** ****** @9:54 am via phone with ***, he asked me a series of questions verify my identity and I submitted supporting documents regarding my business ***** ********* ******. On July 20, 2022 I called back in spoke with a representative who let me know that I had an Dun and Brad number and then emailed it over to me. that was the only email i recieved with my duns number. I never recieved the approval email. I put in a case to update company details ******* to update company information to the correct name ***** ********* ******. ****** reached out to me via email. I explained to him that the company name should be updated to ***** ********* ****** not ****** *********. and submitted supporting documents once again. However ****** took it upon himself to update my account to IM PHUCKING AWESOME LLC. So i went to update the company details online and i stated that they were not able to verify me. I spoke ****** ********* on 8/4/22 via phone and email sent supporting documents and on August 8 2002 s ****** sent me an email stating that my company name was updated to ***** ********* ****** how the business is listed with the state of Michigan. However the duns account is still inaccurate and and I am still not able to update my own company information. I have contacted Dun and brad over 20 times and I am still being lied to and I am getting the run around, with no remedy

      Business Response

      Date: 08/19/2022

      We
      at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be
      advised
      that we took this matter very seriously and thoroughly investigated. We
      apologize for any inconvenience this may
      have
      caused. We are continuing to work with the complainant to address her concerns.


      If
      complainant has any further questions, they may contact our Senior Manager of
      Customer Relations, ******** at
      ************.

      Customer Answer

      Date: 08/19/2022


      To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********



      I am rejecting This issue response because: this issue has not been resolved. My company name has not been updated . Although I submitted supporting documents from Michigan regulatory agency stating that my company  is certified  full faith and credit. I have been mislead on dun and Brad policy’s. Policy’s that I have requested in writing. Also I have been discriminated against on numerous occasions. My company is still not reflecting how it is registered with the State of Michigan. 



      Regards,


      ****** *********







      Business Response

      Date: 08/26/2022

      We
      at Dun & Bradstreet, Inc. appreciate the opportunity to address the
      concerns raised as we value feedback. Please be
      advised
      that we took this matter very seriously and thoroughly investigated. We
      apologize for any inconvenience this may
      have
      caused. We are continuing to work with the complainant to address her concerns.


      If
      complainant has any further questions, they may contact our Senior Manager of
      Customer Relations, ******** at
      ************.

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      d&b is refusing to allow me to update my company profile for hustle ova everything entertainment. in missouri you have a right to take civil action against anyone misusing or failing to correct credit reports. d&b is wanting to force me to buy their credit builder program just to update my parent company info. i demand they update my employee and sales count or send me their legal information were to file a lawsuit or they arbitration clause. this a good faith attempt to resolve the matter before going to the courts.

      Business Response

      Date: 08/10/2022

      We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have attempted to reach out to the customer on August 3rd and 9th. We are continuing to work with the complainant to address the concern.

      If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at ************.

    Dun & Bradstreet, Inc. is NOT a BBB Accredited Business.

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