Reviews

This profile includes reviews for Network Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Network Solutions

  5335 Gate Pkwy Jacksonville, FL 32256-8080

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  Network Solutions

  Herndon, VA 20172

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  Network Solutions

  5163 NW 74th Ave Miami, FL 33166

Review Details

• Review fromKeiko W

  Date: 07/16/2025

  1 star
  Stay away!!! **** hosting service. I bought a basic hosting 3 year service package and an employee at Network Solutions inadvertently cancelled it after 1 year into my service. I had (2) years remaining and they made me purchase another (3) year service agreement. I was told I could recover all my business emails that were lost if I bought a new 3 yr contract. LIED. Then I was told I was sold the wrong service and needed to purchase a different package. Lost 10 days of email service and domain name. All they want is to sell you services that they cant deliver. I lost everything and had to go with another company.

• Review fromBarack R

  Date: 07/07/2025

  1 star
  Network Solutions when it was ******* charged me $349.98 to transfer 2 websites from ***************** to *******. They never did this and refuse to issue me a refund.

• Review fromDavid K

  Date: 07/03/2025

  1 star
  A full transcript of the conversation is available but it needs to be summarized here -
  They charged me for something I did not want. The problem is they put stuff into your cart and you need to remove it even though the charge is $0. They then charge you monthly. I spoke with them - got the service canceled - and got a refund. They then charged me again the next month. Then they told me I could not get the refund for the new charge. It took me at least 30 minutes to get a supervisor to see the problem.
  So their systems are a horror and customer service is inept. They used to be a good provider.

• Review fromJoe N

  Date: 06/05/2025

  1 star
  This Company is absolute GARBAGE my email was shut down 2 weeks ago for 4 days and then Sunday down again and still down Thursday at 6PM PST. I will make absolute certain everyone is America does not do Business with you.

• Review fromDan Z

  Date: 04/21/2025

  1 star
  This is a scam company. Full stop.Network Solutions is a fraudulent and dishonest company. They run shady billing practices, hide behind fine print, and trap people with unauthorized charges. Their business model is built on deception, not service.Avoid this company at all costs. They will steal your money and waste your time. Customer support is useless just scripted lies and delays.This is not a real business. Its a ******* NOT trust their website. Do NOT give them your credit card.Youve been warned.

• Review fromRichard C

  Date: 04/21/2025

  1 star
  If there was one time I wish I could give a company a negative 100 star review it's this time!!!! I have done business first with ******* then Network Solutions for almost 12 years now... I even had them design my web site. I have been trying to resolve an issue with them for 4 weeks now, I have spoken with over 15 people and each one of them tells me how THEY WILL be the person who resolves my issue and take the resolution over the finish line.. then 1 week or 2 weeks pass and I reach out to get a status and then send me the SAME instructions that they sent me 4 weeks ago... Without exaggeration, I have probably spent 12 hours of my time on the phone with techs over the last 4 weeks. Today someone put me on hold for over 30 minutes. I have never been so frustrated with such a gross level of incompetence, unprofessionalism, inexperience, lack of customer service, disregard for customers and their issues and lack of skill and knowledge. I am now on the phone tech support who has generated my 5th Case #.... Oh and I was told that NO ONE in their support groups can proactively call clients like me.. IF YOU ARE CONSIDERING GOING WITH NETWORK SOLUTIONS OR WEB. COM...DON'T DON'T DON'T DON'T.. You will NEVER get the level of customer support or attention you are looking for

• Review fromgregory N

  Date: 03/29/2025

  1 star
  For over 20 years all I've had is a feeling of a "battered wife syndrome" feeling from these people. They treat you like $&it and, because you have married them when young, 21 years ago, they ignore all your complaints and blame you for ************* website has never performed well there and there has been at least 4 or 5 problems throughout these years. Lately, 4 or 5 per months. Al they do is blame the site itself and never offer any solutions, even when I've offered to pay their extra fees!They shouldn't be in business any longer and should realize they are as decrepit as my old website!

• Review fromAngela A

  Date: 02/19/2025

  1 star
  son lo peor, el servicio al cliente es pesimo, por favor no cometan el error que yo cometi, nunca compren con ellos, son malisimos

• Review fromjen h

  Date: 02/05/2025

  1 star
  A Shocking Display of Incompetence: My Experience with Network Solutions' Customer Support This companys support and systems are extremely outdated and unprofessionalalmost comically so. As a seasoned web developer, I have never encountered such poor customer service.Heres my experience: A client forwarded me a message from a Network Solutions sales representative. The email immediately raised red flagsit was riddled with misspellings, poor grammar, and a vague claim that they "couldn't figure out why our site was down." Isn't that the responsibility of tech support?To verify the legitimacy of the message, I contacted Network Solutions' support team. The representative confidently assured me, "No, it's a scam!" Alarmed, I immediately reached out to my client to warn him, only to learn he had already provided sensitive information, including his credit card details. I was deeply concerned about potential fraud.THEN! Network Solutions called me back with an unsettling update: "Sorry, we made a mistake! That person actually does work for us, but our IT and Sales teams are not properly aligned." When I requested a written explanation to clarify the misunderstanding for my client and alleviate his cybersecurity concerns, the response I received was so poorly written that it resembled spam itself.This level of incompetence is unacceptable. I will never work with this company again and will actively warn others to avoid experiencing the same treatment.

• Review fromBrian A

  Date: 12/23/2024

  1 star
  Please do not use this company. We have used them over 8+ years. Their customer service department is a maze of people who have no idea what their doing and you end up having to pay for services you didn't need (then conveniently won't offer refunds) and if you have any issues with their hosting their IT people look into issues you are experiencing on their service and charge you to find out why their hosting is slow. When they don't resolve the issues they sill charge you. Their site is also antiquated compared to other sites and according to our website builder network solutions is the slowest he's ever come across. Not sure what the upside is.