This business has 1 alert
Complaints
Customer Complaints Summary
- 65 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In Reference to order #******* I ordered this **** E on November 20,2023 payed the addition fee to have a new or remanufactured unit total $499 .Once the motor was fixed they installed the new *** it did not start they tried to program thru **** scan and the *** comes back to a complete different Vin Number and a different motor that was in my vehicle .I sent them the old unit and they said it could not be fixed , I tried several times to get a resolved and talked to **************** and keeps giving the run around by sending a email to answer which i did and asking for bill of sale of purchase sales receipt which i cleared paid and they no this that why they sent me a Module which doesnt work. All i am asking now is to get a refund or partial refund for this module i will send this module they can have it back it doesnt work not even programed for my vehicle I get no help or resolution from thank You For your assistance in this mater my Cell #************ *********************
Business Response
Date: 05/03/2024
Returns and refunds are easy.Follow the simple steps provided on our warranty information sent with each order or found on our website. This order has a lifetime repair or replacement warranty as written on customer receipt. Warranty information is sent with merchandise and can also be found on our website.
If the cardholder is dissatisfied or merchandise is incorrect or defective, it should be returned for warranty, exchange, or refund.Initial Complaint
Date:02/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently conducted business with module experts of Jacksonville, Florida. ***** ***** said the main technician assures you on your welcome phone call that he can repair your vehicle module and have it back to you and very little time. I paid module experts $**** emailed out my module and did not hear anything for several days. I had to call in repeatedly asking for updates to not receive any. **** did not answer any of my phone calls emails or voicemails. Some office secretary who doesn’t know what’s going on had to respond. Finally, after having my module for nine days, seven business days, respectively, I found out that the module cannot be repaired, and that I’m receiving only a partial credit. I was assured, my module could be repaired. if you read all of the Google reviews for this company, you will read that they are terrible at communicating, and do not follow through with what they assure they will do.Business Response
Date: 03/02/2024
An
associate provided information on our services. A diagnostic evaluation service
must be completed by an experienced and qualified technician with the correct
tools to determine a specific issue with an electronic part, and to determine
the viability of a repair. Unfortunately, not every module we receive is
repairable. This customer has been appropriately charged for services provided.
A refund processed for the service that was not possible. Additionally, this
customer started calling and emailing one business day after this unit was received.
Our records indicate that customer service provided three status updates on
this order.Initial Complaint
Date:02/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I SENT ECM FROM FORD 250 DIESEL PU. ALREADY SENT $253,99 TO THEM. **** *. SAID UNIT IS BEYOND REPAIR IT MUST BE REPLAC**. HE SAID WE CAN PROVIDE YOU A REMANUFACTUR** REPLACEMENT,PROGRAMM** PLUG AND PLAY READY TO GO AT$899(MINUS THE REPAIR COST),SO WE NE** AN ADDITIONAL$660. WE DO STOCK THIS UNIT , SO WE COULD STILL GET ONE SHIPP** AS SOON AS POSSIBLE. I RECEIV** MODULE AND TOOK PU TO ROYAL TOWING IN ROYYAL CITY, WA. *************)- THE AUTO REPAIR SHOP- AFTER QUITE A WAIT- THEY SAID IT WAS THE WRONG MODULE-I GAVE THEM THE NUMBER TO MODULE EXPERTS(NATIONWIDE PARTS) ************ TO TALK TO "TECH ASSIST"--THEY WOULD NOT CALL BACK. I FINALLY TALK** TO TO QUITE A FEW DIFFERENT PE0PLE SHE SAID TO SEND IT BACK. I SENT IT BACK WITH A REQUEST TO SEND ME MY MONEY BACK($913.99).THEY RECEIV** ON FEB. 5,2024-SIGN** BY B.P. ON 2 16 ,2024 I CALL** ,SHE SAID SHE WOULD TALK TO ACCOUNTING ABOUT REFUND.ON 2 20, 2024 I CALL**, SHE SAID THEY SENT REFUND. ON 2 21, 2024 I RECEIV** $613.95 AND $72.32-TOTAL $686.27-- I PAID THEM $913.99--THAT'S $227.72 SHORT(LESS) + I SHIPP** THE MODULE TWICE AND DID NOT GET MY OLD ONE BACK. NEVER COULD TALK TO A SO-C ALL** "TECH ASSIST"---WHAT A NIGHT-MARE!Business Response
Date: 03/01/2024
Customer fail** to
meet the 30-day installation condition per the warranty terms/conditions for
this order (attach**). Customer purchas** merchandise on August 29, 2023, and
install** it in January 2024. Customer fail** to file a warranty claim and
return** merchandise for a refund five months after taking delivery. This order
has a 1-Year Repair or Replacement warranty. Warranty information is sent with
merchandise and can also be found on our website. Customer has been appropriately
charg** for services provid** on his original part. The appropriate refunds process**
for the repair service that was not possible and the return** merchandise (see
attach** documentation). Customer part has been return** (USPS tracking info
attach**).Customer Answer
Date: 03/01/2024
THERE WAS NO 30-DAY INSTALLATION CONDITION ON MODULE. THE PAPER I GOT FROM MODULE EXPERTS(NATIONWIDE PARTS) ONLY STAT** "WARRWNTY CLAIM PROSESS" AND--"IF THERE IS A PROBLEM, A "TECH. ASSIST" WILL BE CREAT**. WITHIN 24 HOURS. ONE OF OUR TECHNICIANS WILL SPEAK DIRECTLY WITH YOUR MECHANIC AND WORK THROUGH DIAGNOSTIC TESTS TO DETERMINE IF THE MODULE IS DEFECTIVE OR NOT. IF THE MODULE IS DEFECTIVE, APPROPRIATE WARRANTY ACTION WILL BE TAKEN."---AS I STAT** BEFORE, I OR MY MECHANIC NEVER GOT TO SPEAK TO A SO-CALL** "TECH. ASSIST"--I WOULD BE GLAD TO SEND A COPY OF THE 4-PAGE (MODULE EXPERTS) PAPERS THAT CAME WITH THE MODULE.--YESTERDAY (FEB. 28,2024) I RECEIV** A MODULE FROM NAT.WIDE IN THE MAIL. THERE WAS NO EXPLANATION IF IT WAS MY OLD ONE OR WHAT?--I WOULD LIKE TO KNOW. AT LEAST I GOT SOMETHING .----------Business Response
Date: 03/16/2024
The
return is the original module. We provide customer service, but not the
assistance of a technician on incorrectly order** parts. Warranty Terms and
Conditions are made available at the time of transaction, were sent with the email
receipt confirmation on 8/14/2023 at 11:07 AM, and are available on our website:
**************************Customer Answer
Date: 03/18/2024
THANK YOU--YOU HELP**--I HAVE NEVER DELT WITH A BUSINESS (MODULE EXPERTS?) LIKE THIS IN MY LIFE--I AM 79 YEARS OLD--I DON'T THINK THERE IS ANYTHING ELSE WORTH-TRYING--I SPENT $200 BUCKS FOR ALOT OF FRUSTATION!!--THANKS AGAIN--**--I'M DONE-Initial Complaint
Date:01/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are double charging me for shipping to return a ECU that couldn't be rebuilt. I stated that there was no need to return it, but they did not care.Business Response
Date: 02/04/2024
Per policy, customer owned part has been returned to
customer (POD attached).Initial Complaint
Date:10/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent my ecm to be repaired after paying them 164.00 , 149 for rebuilt and 15.00 for return shipping. I got a email saying my ecm curcuit board was unrepairable and wanted an additional 349.00 to send me a rebuilt one. I asked for a full refund, less 15.00 for return shippingof my original ecm. They did not return my ecm and refunded onty 38.65 to my account. They are nothing but a scam business preying on people and should be turned in to the atterney generals office.Business Response
Date: 10/29/2023
This
customer agreed in writing- signed and dated, to the charges he seeks a refund
for prior to sending part to our business for service (see attached). Customer
has only been charged for services provided as described and itemized on
receipt (see attached). The appropriate refund was processed for the service
that was not possible (see attached). ECM returned- USPS Proof of Delivery attached.Initial Complaint
Date:10/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We made phone contact with this company and were quoted a price. They demanded payment upfront and said they would email over their shipping info. Which they did not. We contacted customer support and they were rude but did manage to get the forms sent over. They already had our money so we went the part. They got it on a Friday. They had told us they would have it fixed and.back on its way in 48 hours. I wasn't expecting them to work over the weekend. On Monday I woke up to an email that there was no paperwork with the part. I had personally sealed the paperwork inside the box. So they lost it. We did the paper work again and emailed it over within an hour of having a conversation that was most unpleasant with their customer service staff. We received no updates for 2 days. I called Wednesday morning and was told they didn't have my paperwork. That I hadn't emailed it back. So I pulled the sent email and since I had proof the customer service manager got nasty. I did get upset at this point and she hung up on me. After the 3rd hang up we decided to ask them to send our part back. I called our sales man and he was also nasty and tried to make fun of me. I want me part and my money back.Business Response
Date: 10/27/2023
Our business cancelled and refunded this order (prior to receiving this complaint) following a review of telephone and email interactions with this customer.Initial Complaint
Date:09/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
sold me a s*** ecu for over $900. and do not want to cover their warranty like stated when i purchased itBusiness Response
Date: 09/29/2023
Warranty
information is sent with merchandise and can also be found on our website.Initial Complaint
Date:08/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid Module experts $238.99 to repair the module from my 2009 SRT Challenger. They took the money from my account immediately, before I even removed the module from my car to send it to them. After 2 weeks I called and was told it couldn't be repaired and that they would send it back with a full refund and explanation. I got he module back, a little over $72 and NO explanation at all. I emailed them and asked what this BS was and got no response. I want the rest of the money they OWE me as stated since they did nothing to my module.
**** *****Business Response
Date: 08/17/2023
This customer has only been charged for services provided as
described at the time of sale and itemized on receipt. Customer agreed to this
charge in writing signed and dated prior to sending the module to our facility
for service. A refund was processed for the service that was not possible.Initial Complaint
Date:07/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5-26-2023 I sent my computer to this company for repair . They called and said my computer couldn’t be repaired so I purchased one from them at a total price of $869.00 I received the new computer and put it in my truck and it’s still doing the same thing . I’ve tried to contact them several times but have had no responseBusiness Response
Date: 08/05/2023
This
order has a remanufactured 1-Year repair or replacement warranty as written on
customer receipt. Warranty information is sent with merchandise and can also be
found on our website. Customer service associates are available to assist with
any warranty questions. Please call ************ and provide your order number.Initial Complaint
Date:07/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i spoke with the sales team at module experts about having a customer ECM repaired for there fire truck. a 2010 ram 1500. I was told they could fix it and it would be a 4 week turnaround and it would only cost 216.90. 6 weeks went by and with no luck reaching out to the company and calls going unanswered I finally got a call back with the same salesmen stating they could not fix my module and the needed a norther 364 dollars to mail me a refurbished unit. I payed them and another 12 weeks went by with no response from their team and no parts in the mail with no tracking on shipping. i then received the wrong module that did not fit in the truck with going back and forth with the company 4 weeks later they shipped me the same module that did not fit in the truck back. at this point I shipped the part back and asked for my original module back and my money back. I got my module back but no refund on a service that was never performed. and am currently fighting the dispute with my bank.Business Response
Date: 08/05/2023
The timelines provided
in this complaint are not accurate. We processed this customers part in for
service on 3/29/2023. An associate communicated the results of the diagnostic evaluation
service three business days later on 4/3/2023.
The customer purchased
a remanufactured replacement module on a separate transaction five weeks later
on 5/10/23. This part shipped on 6/6/23.
A customer service manager
returned a call on 6/21/23 and explained the part was authorized for return for
warranty or refund. The customer stated he had already filed a credit card
disputes for these transactions. A request was made for the return of the
original part. That part was shipped the same day. Any financial remedy now lies with the customers
credit card provider due to the credit card disputes filed by this customer. Presently,
merchandise has not been returned.
A customer relations manager can be reached direct at
************ * **** for any questions following closure of credit card
disputes.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.