Business Profile

Tax Consultant

Justice Tax, LLC

BBB Accredited Business A-Rated by BBB

Complaints

Customer Complaints Summary

49 total complaints in the last 3 years.
23 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/29/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
! I had a $200 payment plan already set up with the *** and was referred to them to renegotiate my tax debt. I let them know that I had already set up a payment plan and they said they could help me renegotiate what I owed. AFTER I payed them what I agreed to pay them they back to me and said we were able to get you a payment plan for $200 a month. I told them I already had that plan and that I set that up by myself with the *** for free. They transferred me to a ******************** to speak with a lady by the name of **** ********. Not only dis she not listen to anything I said, she was rude, disrespectful and struggled with comprehending what was being said in the conversation. I said can you tell me "specifically" what was done with my case that I dis not already do myself that warranted me paying you thousands of dollars and she refused to answer the question, became more disrespectful and rude and all she kept saying and repeating was "we already settled your case" and I would say "how" and she would say "we already settled your case and you paid in full, I am not answering anymore questions and proceeded to hang the phone up in my face. If you actually worked on my case you should be able to provide the work that was done. I called back the next day and her attitude dis not change, she continued ti be rude and dis not have any answers. I asked her the same question as the day prior and she said she would have e to get a supervisor on the phone. Then I asked her why she did not do that yesterday when I asked to speak with a supervisor and she again refused to answer.
Customer Answer
Date: 11/06/2024
Hello,
After my complaint with the BBB, Justice Tax reached out and has agreed to come to a common ground agreement with me to settle this complaint. We can close the case that has been opened up on my end citing a mutual agreement.
Initial Complaint
Date:10/28/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 2022 I contracted with Justice Tax Services to help fix my tax issues and reduce my debt on both Personal and Business taxes for Federal and State taxes. I was assigned ***** to represent me. I explained via phone call everything I needed done to her and what I needed them to take care of for me. They were also going to file my personal tax forms for 2022. I continued to send her info as needed. Sometime around June - August she had told me that she was sending in my file for resolution. In late September of 2022 I was contacted by **** and said he was taking over my account. When I questioned what was going on since last i was aware everything had been sent in for approval. He said he was just helping ***** get caught up. I tried multiple times to contact him Dec - Jan about a letter from State of IL. No response January of 2024 was assigned ******* to resolve case. Also began requesting information. Shortly after that I was reassigned to *******. I reached out to there customer service that is suppose to make things right after finding out that I had a $12,942 hold on my girlfriends bank account to find out my state taxes were not being done and the added it free of charge. Note its not free if that was suppose to be part of the agreement in first place. After conversations with ******* I found out that they were doing my business taxes either.Then my 5th person ********* contacts me in August. Needing information again. I reached out again to there Gold Star email and requested them cancel and refund me the money paid since they failed to do anything they were suppose to do. Also the taxes they filed were wrong and have to be redone. As usual no response After a few weeks I reached out again and they claim that they have canceled but no refund will be issued since they completed it. Have not received anything showing final completion i replied they never completed but have not heard from them.
Business Response
Date: 11/13/2024
November 13, 2024

SENT VIA EMAIL: ***************************
BBB of ***************** & ******************
***************************
************,*******; 32207

Attn: ***** *********

Re:Matter of ****** ******
ID ******** (Client)

To Whom It May Concern:

Please be advised that Justice Tax (Company) is in receipt of the inquiry submitted to your office regarding the concerns of our Client, ****** ****** (Client).

The gravamen of Clients complaint is that Company failed to provide services and move Clients matter forward, that Client had complied with all requests for information and did not receive updates from Company. Such is not the case.

First and foremost, it is important to understand what services Client contracted for. Client retained Company for the review and preparation of 2022 Tax Prep and a Federal Resolution which included a *** Consult. That is all that he was charged for. Clients prior taxes (2019) were filed by a third party and did not post with the IRS. As an accommodation, Company resubmitted that years return for him. Client is not currently compliant with all of his tax filings so the *** will not enter into a resolution with him.

Client was the subject of a State levy but as was clearly stated to him from the beginning, he did not contract for state services and that all he wanted to contract for was tax prep services. Client failed to advise Company representatives that he was the subject of a state levy on his wages and at that juncture, there was nothing that Company could do to stop the levy as it was already issued.

Client also points out that he had a number of people working on his case. That is correct. And that benefits Client as a team of Case Managers and Licensed Tax Professionals were assigned to his case. It should be noted that when Company activated Clients case it took eleven contact attempts to get a response from Client to provide his ID so that Company could provide the necessary Power Of Attorney to Client to execute and revert to Company for filing. Unfortunately, it took another four more attempts for Client to sign and send back the *** which was then immediately filed with the IRS. At that same time, a request for documents and information was made by Company to Client. It took no less than 16 more contact attempts to finally get Client to return (partial)documents. This is after a harsh email to client giving him a deadline to provide the necessary information and documentation or Company would be forced to cancel his case. Client was also advised that unless and until Company received the balance of the requested documentation and information, Company could not work on the preparation of his contracted for tax returns. Client did not provide the balance of the information so in an effort to assist Client partial returns were prepared pending receipt of the balance of the requested information and documentation. Those returns were sent to Client for signature and 18 days later, Client sent them back signed.

Client states in his inquiry to your office that he came to find out that my state taxes were not being done and they added it free of charge. Note its not free of charge if that was supposed to be part of the agreement in the first place. Client is correct, the state tax resolution was done by Company for no additional charge. Again, the reason is that Client never disclosed that he had a state levy so there was no need for state services (nor were any contracted for). When Client advised Company that he had received a levy and that **** was issued by the State, in an effort to accommodate Client, Company agreed to provide these additional services at no additional cost.

Because state services were now being performed, it was necessary for Client to recontract to include these (complementary) services and for Client to execute a new ***. Again, one was submitted to Client for signature but it was not remitted back to Company on a timely basis. Once the state issue arose,Clients matter became much more complicated as once the levy was issued, once the levy notice is served on the bank, there is no option to release the funds. It should be noted however that the funds frozen exceeded the amount sought pursuant the levy notice so Clients obligation to the state was collectable. There was nothing that Company could have done at that point as the levy was issued on February 17th and the time to secure a release of the levy is twenty calendar days which would have taken it to March 9th. Client did not notify Company of the levy notice until March 12th, at which time Company immediately reach out to the assigned Agent but was told that the levy would stand. The funds were taken out of Clients girlfriends account.

Finally,it should be noted that Clients returns were not filed wrong. They were filed based on the (limited) information and documentation provided by Client, which information and documentation provided by Client from his business was wrong. This is not the fault of Company but rather the result of the quality and quantity of information and documentation provided by Client.

Client ultimately contacted Company and requested that is case be cancelled and requested a refund. After a review of the file and the facts and events as they transpired, it was determined that Company provided the services contracted for (and then some) and that no refund was due.

Company is interested in resolving this matter with Client despite the fact that Client terminated the services of Company. However, for this to occur, Client needs to contact Company to reasonably discuss options and alternatives.

We do hope that this clarifies and resolves this matter at this juncture. Please advise if you have any questions in the interim. Thank you.

Respectfully submitted,
Justice Tax

WJS:jw
Bcc:
Customer Answer
Date: 11/17/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 22480830
I am rejecting this response because:
Regards,
****** ******
When I spoke with the original person which I believe to be *********** ***** since that was the person from, I got an email next day or so. I was specific about what I needed to do. Federal and State for both me and my business and to go back over the last couple of years to ensure I was compliant and up to date on everything. I also spoke with ***** ***** on this same topic, one of our first phone conversations. I was led to believe by both of their representatives that this was the plan to insure everything was taking care of and fixed. I even provided financial information on my business account. Unfortunately, I found out this past summer that original person only put it as Federal taxes. Now this reads as if it was only to cover one year. I would have never agreed pay over $4000 for only having 1 year of federal done.
Yes I had made several attempts to contact **** ***** via phone leaving voice messages about the state issue. I stopped getting letters from the state so I figured he had taken care of.
As for them having a so called "Team". A team works together to accomplish goals every change up in my case management they basically started over or needed information that had already been provided. Example being that ********* ***** took over account the first thing she asked for was documentation showing the state levy had been released. This documentation had been sent to ******* ******** and she verified that she had received it. This is where i LOST all confidence in this company. And for the record ********* was my Fifth person as my case worker.
Do to my job the original case worker ***** was informed to contact me via email and use cell phone for urgent matters. She did email me and left a curiosity message on my home phone. Yes there were some issues with paperwork. One file was blank and had to be redone. Fixed within the day. Another was either wrong color ink or i signed wrong spot but was resolved in timely manner. I do recall a "harsh email" but cant recall what cause was. As for as contacting Justice tax was issue. I tried **** ***** several times with no response. ******* was also very hard to get a hold of even via email. So neither one of us was good at this aspect. Also there was issues where ***** had reached out wanting info but had already been sent weeks prior.
For that tax being prepared wrong I provided all information they had requested of me.
I Can Not in good Faith continue with this company as they have misled me from day one. So if you take out the did not do anything tax for my business or my state taxes and go by the contract of Federal taxes only. This was not even completed at the time I requested cancellation. This was done on August 26th once again the failed to respond and I had send 2nd request on October 22nd.

Business Response
Date: 12/02/2024
December 2, 2024

SENT VIA EMAIL: ***************************
BBB of ***************** & ******************
***************************
************,*******; 32207

Attn: ***** *********

Re:Matter of ****** ******
ID ******** (Client)

To Whom It May Concern:

Please be advised that Justice Tax (Company) is in receipt of the supplemental response submitted to your office regarding the concerns of our Client, ****** ****** (Client).

This matter highlights some of the difficulties in servicing a highly unresponsive and uncooperative clients.

Client **** *******) states that Company requested that documents he maintains were previously sent be re-sent. This is correct. It is often times necessary for Company to request from a client documents and attachments be resent. They include but are not limited to: if the document is sent back by the client incomplete, filled out wrong, or illegible, the client will be asked to do it again. If a document is sent in a format unacceptable to the state or ***, such as an electronic signature when a wet signature is required, the client will be requested to re-send it within *** or State guidelines. Most commonly, as certain forms of documentation such as pay stubs and bank statements must be current, recent copies will be requested every 30 days, especially when Company requests this information and a client does not a) provide what was requested or b) does not provide the information or documentation timely. When these requirements are layered on top of a highly unresponsive client such as Mr. ****** which he readily admits,multiple requests for documents to be re-sent become unavoidable.

Client still appears to be confused about the contracted services despite the fact that they were explained on multiple occasions and were acknowledged and accepted by Client both verbally and in writing by his signature on the contract. The 1 yearhe refers to only pertains to the preparation of the missing tax returns. The resolutions that were being worked on include the full debt from all years.

Clients tax returns were prepared and filed correctly. The issue is that Company later discovered that Client either provided inaccurate documentation or has been processing his payroll illegally for years, neither of which is the fault of Company and nor will Company condone such conduct. Unless and until Client is willing to have a conversation to discuss the underlying problem, it remains unclear which of these alternatives occurred, and what the possible repercussions by the *** to Client may be.

Clients statement also displays some of the difficulties in responding to a Client who is relying on faulty assertions with no supporting evidence. As just one example, the original person referred to works in the finance department, so there is no possibility that Client had the conversations with him that are claimed.

The other matters raised again in the Client statement were already fully addressed in the prior Company response.

Had Client simply been cooperative and responsive, services could have been completely rendered long before the levy was issued. But even now, this is not a complicated matter to resolve. Company cannot,however, resolve it on their own without the correct and true information and documentation from Client.

As previously stated, Company is interested in resolving this matter with Client despite the fact that Client terminated the services of Company. However, for this to occur, Client needs to contact Company to reasonably discuss options and alternatives.

We do hope that this clarifies and resolves this matter at this juncture. Please advise if you have any questions in the interim. Thank you.

Respectfully submitted,
Justice Tax
Customer Answer
Date: 12/09/2024
Would like clarification on closing this when I was only given 7 calendar days and company is given WEEKS to respond.
Initial Complaint
Date:10/11/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told this company would help me negotiate my back taxes. I was very hesitant to sign up with them. They told me that the total cost of their help would be $16,000.00. Per the contract I signed (I tried to upload but it is too large, can I email this to you), If I canceled after the initial 3 days, I would be eligible for a 50% refund of fees paid. After hiring them I spoke to my rep once and gave him the documents he requested. He never opened them; I know this because you cannot open the PDF for my driver's license. I called the IRS, and they stated that all that had been done was a POA, which listed many people. The IRS is ready to levy my property. The IRS rep I spoke with told me to work directly with them, which is what I have chosen to do. I followed the contract and requested my cancelation in writing on 10/01/2024. The rep confirmed receipt of the cancellation, and they took out the 2nd payment on 10/07/2024 in the amount of $2,133.33, which I did not authorize after my cancellation. I have been requesting a full refund of that amount, but I am getting the runaround, and I am afraid they will not refund 100% of the 2nd payment. I would like some help with getting my money back. I would love a full refund of everything due to them not doing anything to help me, and I could have applied those funds to my tax debt.
Customer Answer
Date: 10/15/2024
I paid Justice Tax $3,200.02 on 9/5/2024 for the initial payment
I cancelled my contract (confirmed by their representative) on October 1, 2024. I should be entitled per their contract to get a portion of that amount back. I recieved a refund of the unauthorized payment of $2,133.33 per the attached. I recieved a call from **** with Justice tax who was very upset that I placed a complaint to the BBB and was told I would be getting a refund amount but that she could not tell me how much that would be. Again Justice Tax did nothing for me as the Dropbox link had pdf's they could not open. They have only filed a power of attorney with the IRS and nothing else. I do believe I am entitled to a significant portion of the initial deposit of $3,200.02 back.
Thank you for your help in this matter,
******* ******
Initial Complaint
Date:10/09/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were told be ***** ******* of ******* **** ***, they would be able to stop the IRS lien process and differ a payment plan for six months. We were additionally told the interest rate would be only 4%. We paid $11,500.00 for this help

We were turned over to *******. After several weeks, she told us that the liens would be put on both properties and payments of $1,560.00 per moth would start immediately. This is exactly what the IRS told us and what we asked ******* **** *** to help us with. So basically they confirmed what the IRS told us for $11,500.00.
Business Response
Date: 11/06/2024
Re: Matter of ***** ******* ID ******** (“Client”) To Whom It May Concern: Please be advised that Justice Tax (“Company”) is in receipt of the inquiry submitted to your office regarding the concerns of our Client, ***** ******* (“Client”). Please excuse the delay in responding but Company has been trying to resolve this matter with Client without the need for further action by the parties. By way of clarification, it should be noted that the inquiry to the BBB was not filed by Client but rather a relative of Client. As such, Company is limited in what it can disclose in response to this inquiry. The gravamen of Clients “complaint” is that Company allegedly told Client that the *** lien process would be stopped, a payment plan deferred for 6 months, and the interest rate on the debt would be 4%. Client is also inexplicably upset that the *** confirmed that the advice and representation by Company was correct. Client contracted with Company for a POA Consultation and Representation for Federal Individual Tax Balances, along with a Penalty Abatement Review, on August 27, 2024. Client returned the required ******* ***** ** ******** to Company on or about August 29, 2024, at which time Company was able to begin representation and secure transcripts of Client’s tax matters with the ***. The allegations made by Client are selective and do not address the full scope of what transpired. Let’s take a look at what Client asserts and also what transpired.
F***t, there are currently no liens filed on or against the Client or any of her assets or accounts.
Client owns two properties, one of which she intends to sell and therefore does not want a
potential sale to be obstructed. Client was given two options to meet her goal which was omitted
from the complaint. While it is true that a streamline installment agreement of the full debt
would result in the filing of a lien (which is the only fact the Client is focusing on), this can be
avoided by f***t paying down the debt to an amount below $50,000. This could be done either
using current assets of Client (which Client has) or from the proceeds of a property sale prior to
the establishment of the installment agreement. The second option would be to proceed with a
financial-based resolution to place Client in a hardship status which would allow the sale of the
property. This second option has the added benefit of significantly reducing the amount of the
debt Client will have to repay. Both of these options have been presented to Client and meet the
stated goal of Client and negate the allegations in the complaint.
Concerning the timing of the f***t installment payment: Prior to contracting with Company, the
*** demanded an immediate f***t payment from Client. Company has since protected Client from
aggressive activity, and Client is not currently in collections. Company has already delayed that
f***t payment due to the *** and Company can continue to protect Client but Client has to
cooperate. The f***t installment payment will be due shortly after finalization of the resolution.
If Client needs to delay the f***t payment further, Company can wait to submit the resolution,
within reason.
Regarding the allegation that Company would reduce the interest rate to 4%, such is not the case
and is not something that Company stated (nor would state). The applicable interest rate is
dependent upon multiple factors, but once a Client is placed in a formal resolution, the rate is
frequently reduced to approximately 4.5%, a statement which is consistent with multiple notes
in the Client’s file. As such, as the interest rate has not yet been determined, nor will it be until
a resolution is finalized, there was no representation being made as to what the interest rate
would be
Even though Client filed this instant complaint with the BBB against Company, Company has been
and continues to be willing to provide Client with services and to resolve Client’s matter, but for
this to happen Client must cooperate and provide documentation and information requested by
Company.
We are confident that this matter can be resolved and Client achieve reasonable results but that
requires reasonable cooperation by Client and coordination by Client with Company representatives. We do hope that this clarifies and resolves this matter at this juncture. Please advise if you have
any questions in the interim. Thank you.
Respectfully submitted,
Customer Answer
Date: 11/08/2024
Complaint # ********

Justice Tax replied to our complaint registered with the BBB of ***** ******* in a letter dated October 23, 2024. The reply was filled with both misleading information and non-truths.

Again, to review the chain of events. Several years ago, my Mother-in-***, ***** *******, sold a piece of property she owned. We were not involved in the sale. Somehow federal capital gains taxes were not paid. All funds from that sale are now gone and my Mother-in-*** is in a 24/7 care facility with twice a week ******* care.   Her full income just covers that care. She is unable to sign her name and cannot remember past events. My wife has Power of Attorney for her and receives all her mail and handles all her financial matters. A couple months ago we got a notification sent to ***** by the *** that she owed $125,000 in back taxes. Since we do not have that amount of available funds, we contacted the *** to understand our options.   After several conversations with the ***, we were told we needed to start a payment plan at 9% interest and because our amount was over the $50,000 limit they would put a lien on property that my wife and ***** are the title holders. We had been thinking about selling the property and began that process. Our concern was the lien and how that might affect the sale.

That is when we saw an ad for Justice *** on the internet. We called them and explained what we had been told by the *** and our concerns.

The basis of our complaint is that ***** ******* of Justice Tax, LLC. told us that Justice *** could defer our payments for 6 months, avoid a lien, reduce the interest rate to 4%, and eliminate penalties. Since our intent is to sell the property, which is now listed for sale, and pay off the $125,000 owed the ***, our only major concern is the lien the *** told us they would put on the property. We felt it would complicate the property sale. And the additional deferring of payments for 6 months would give us time to sell the property. We thought about it for a day and felt the 6 months deferred payments and no lien justified paying Justice *** $11,500. We called ***** back and signed a contract.

Justice *** told us they had recorded our two conversations with ***** ******* and neither conversation said anything about avoiding a lien or deferring payments for 6 months. The only reason we justified Justice ***’s $11,500 fee. It is a lie. Both my wife and I were on the call and took notes, and both wrote down the same claims made by *****.

What Justice *** is now claiming is they will help with the paperwork to start a payment plan and have suggested an additional option to file a hardship claim. This would be forms Justice *** would send us to be filled out. Since there is property with sufficient equity, we do not believe this would work.

So again, we are being charged $11,500 for them to file paperwork. Which is exactly what the *** gave us to file.

In Justice ***s response they state that “the inquiry with the BBB was not filed by the Client but rather a relative of Client”. We are the client. They know ***** ******* is in ******* care and cannot sign or make decisions on her own. Her daughter, ****** ******, has power of attorney for her mother and receives all her mail and handles all her finances.

Another misleading statement. “Client is also inexplicably upset that the *** confirmed the advice and representation by Company was correct." We have had no conversations with the *** since talking with Justice ***. We told them what the *** told us. It is true that to date Justice *** has not told us anything much different than what we were told by the ***. To say we were “inexplicably upset” is true. Were we “inexplicably upset that Justice *** was not telling us anything new that the *** had not already told us. And were told this by the *** before we ever contacted Justice ***. Basically $11,500 to tell us pretty much what we already knew. The only positive help was to arrange to facilitate a payment plan with the ***.

Justice *** goes on to further state the “Client was given two options”. Option one would be to pay down the $125,000 to $50,000, which would avoid the lien. They state, “This could be done either using current assets of the Client (which Client has) or from the proceeds of the property sale prior to the establishment of the installment agreement”. If we had the $75,000 to pay down the amount to $50,000, we would not have contacted Justice *** and paid them an additional $11,500. And if we were able to sell the property in time, we would not have contacted Justice ***. And where assets “which the Client has” came from, we have no idea. This option makes no sense since it does not involve Justice *** at all. For $11,500 Justice *** advises that we pay down the amount by $75,000 or sell the property and pay off the entire obligation. Who makes this stuff up?

Option two was presented to us.   A lady from Justice ***, *******, has been working with my Wife. She has been exceptionally helpful and has done research to start a payment plan and presented us with the Hardship option. We agree we should be charged for her work. However, we would never have signed up just for this help. And would have never paid $11,500 for it.

They claim that they would not state a reduced interest rate of 4%. Both my wife and I wrote down 4% during our conversation with ***** *******. However, this is less important than the “defer any payments for 6 months” and “avoid the lien”.

Their response has a lot of misinformation, untruths. Where is the justification of $11,500 for their services?
Business Response
Date: 12/21/2024
December 19, 2024

SENT VIA EMAIL: ****************
BBB of ********* ******** ********* ******** **** ***** ****** ***** ***
************* ** *****

Attn: ***** *********

Re: Matter of ***** *******
ID ******** (“Client”)

To Whom It May Concern:

Please be advised that Justice Tax (“Company”) is in receipt of the supplemental correspondence submitted to your office regarding the concerns of our
Client, ***** ******* (“Client”). Please excuse the delay in responding but
representatives of Justice Tax have been in continuous contact with
representatives of Client due to her current illness and condition and this
caused some delays.

We are pleased to
advise that we are in the final stages of resolving this matter with Client
(through her daughter and son in law) and providing the balance of the
necessary Services to be performed to allow Client to be able to meet the
requirements of an Agreement with the *** to mitigate her exposure. We expect this to be completed in short order
but unfortunately cannot give a definitive date due to the holidays and
abbreviated schedule of the ***.

In the interim we
will continue to work with Client (Representatives) to timely resolve this
matter at this juncture. We look forward
to mutually advising the BBB of the satisfactory resolution of this matter and
withdrawal of any complaints or negative commentary.

Thank you for
allowing us the opportunity to respond.

Respectfully submitted,
Justice Tax

WJS:jw
Bcc:

Customer Answer
Date: 12/29/2024
We need help with this.
I am told to respond within 5 days or the complaint will be
dropped. Justice Tax has taken over a
month each time to reply.

They have yet to answer anything I write in the
complaint. They just provide misleading information
that has nothing to do with them providing us with a service or telling us what
the $11,500 charge is for.

In their last reply, which took almost 2 months, they state
the delay is due to Mothers condition and difficulty in communication with
her. ***** ******* has been in *******
care for over a year. She has no
knowledge or understanding of anything that is going on. Her Daughter has Power of Attorney for her
and handles all her matters. We or
Justice Tax have never had to involve her.
Justice Tax knows all this. We are the customer and the only contact in
this matter. Yet they say that is the
reason for their delay in responding. They
state – “Please excuse the delay in responding but representatives of
Justice Tax have been in continuous contact with representatives of Client due
to her current illness and condition and this caused some delays.”   Not only is it miss leading it is a lie. All of their responses have been like
that. They have never answered the complaint
which is contesting what the $11,500 charge is for.
Justice Tax withdrew $11,500 from our account on 8/28/2024. At that time, the bill owed the *** was $125,000. It is now $130,700. Now over 4 months later, nothing has been
done. They say they are doing something
and have said that the amount we paid was for services we did not receive. Still no explanation of what the charges
are. On 12/16/2024 we receive and email
from a ****** ***** stating – “it
has been determined that we are able to apply a $3,560 refund to your account.
However, you must remove any negative reviews that were posted on any platform
prior to us refunding the money to your account. Additionally, you will need to
sign the release form and once this has been signed, the refund will be
returned to your bank account once we have confirmation that the negative
reviews have been reversed.”
This sounds like a threat.
And they are asking for this before we have any resolution with the ***.
  The only reason we contacted Justice Tax was the BBB
rating. Not sure where we go from here?
Business Response
Date: 01/17/2025
January 16, 2025

BBB of ********* ******* * ********* ******** **** ***** ****** ***** ***
************* ** *****

Attn: ***** *********

Re: Matter of ***** ******* ID ******** (“Client”)

To Whom It May Concern:

Please be advised that Justice Tax (“Company”) is in receipt of the second supplemental correspondence submitted to your office regarding the concerns of our Client, ***** ******* (“Client”). Since the date of our last response, representatives of Company have been actively working and in communication with authorized representatives of our client in an effort to resolve this matter and move forward toward completion of the contracted for services and resolution.

As set forth in our prior response, We are finalizing a resolution agreement with the *** which is currently pending review by the ***. We look forward to mutually advising the BBB of the satisfactory resolution of this matter and withdrawal of any complaints or negative commentary.

Thank you for allowing us the opportunity to respond.

Respectfully submitted,
Justice Tax

WJS:jw
Bcc:
Customer Answer
Date: 01/22/2025
I was told I was being contacted by your Arbitrations person. I was told it would be several weeks. Every response Justice Tax sends is either wrong or missleading. You give them up two months to reply and me 5 days. I am waiting to talk with the person ***** ********* told me would be contacting me. Help. It has been almost six months since we paid Justice Tax $11,500 and have yet to have any type of resolution with the ****
Business Response
Date: 02/04/2025
The case has been completed. Here's our final response and a copy of the client's closing letter for reference
Customer Answer
Date: 04/03/2025
Complaint # ********
My Mother-in-Law is under 24/7 ******* Care. My wife has Power of Attorney for her and handles all her mail, finances and care.
In early August 2024, we received a demand letter from *** stating my Mother-in Law owed $125,000 in back taxes and penalties. In 2023 she sold a property and Capital Gains Taxes were not paid. Any profit from the sale is gone. She only has enough income to pay for her ******* Care.
She is on title on 2 properties my wife owns.
We contacted the *** and they said we could start a payment plan at about 9% and a lien would be placed on the properties.
We felt it best to pay it off and not incur the 9% interest rate and possible additional penalties. We contacted our investment advisor and instructed him to do his best at taking $125,000 out of our savings. My wife and I are both retired.
We also contacted Justice Tax, LLC. We explained we were going to pay of the entire $125,000 and were there any other options. We were told by ***** *******, for $11,500, Justice Tax would –
1. Defer any payments for 6 months
2. Avoid the lien
3. Reduce the interest rate to 4%.
4. Eliminate the penalties
We thanked him and hung up. $11,500 seemed like a lot. However, if we could defer payments, avoid the lien, and eliminate penalties, it would give us a chance to sell one or both houses. That would be a better solution for us. And Justice Tax had a good BBB rating.
We called ***** back the next day, August 27 2024, and signed a generic contract (our big mistake). We paid the $11,500, to Justice Tax, on August 28, 2024. And additionally stopped the withdrawal of funds from our retirement accounts.
On August 29, 2024, we are contacted by ******* ******* to start the process. She tells us that she is only going to set up a payment plan and cannot guarantee interest rates or anything else.
We call and email ***** ******* for several weeks with no response.
******* contacts us, confirms the $125,000 and tells us liens will be placed on both properties and payments of $1,560.00 per month will start immediately
We would never have paid $11,500 just to set up a payment plan. Especially at 9%.
Justice Tax goes dark. Cannot get anyone to respond.
Early October, 2024, we contact the BBB of ******** ******* for help. They suggest we file a complaint against Justice Tax, LLC.
On October 9, 2024, several days after filing the complaint, **** ******** contacts us. She tells us she has a recording of the conversation with ***** ******* and he did not tell us any of the above. And then states again, “what is your problem you signed a contract”. What did we pay the $11,500 for? Never answered.
We try contacting *******. No response.
On November 4, 2024, ******* askes for documentation to fill out a hardship case. She knows because of the property we will not qualify for it. In fact, even if my Mother-in Law dies, the lien process on the properties will still proceed.
It is now over 2 months, and nothing has happened other than non-response and misleading replies to the BBB. We are now convinced we have been scammed.
All the while, ****** *** *****, ***., has been responding to the BBB with made up stuff and lies. He significantly ramps up the rhetoric and starts to escalate claims against us. He pretty much continues to tell us any delay is our fault. He responds multiple time to the BBB complaint with statements like, “We did not respond timely, we could have paid the debit down to $50,00 and there would have been no need to contact them, it was difficult contacting my Mother-in-Law”. All complete lies or deflections. All the while they had our money and were doing nothing hoping we would go away.
On November 27, 2024, we are contacted by ****** ***** to schedule a call. Now 3 months from paying Justice Tax $11,500.
The next week ****** confirms a total tax liability of $130,173,173.68. Up from $125,000 due to additional interest and penalties incurred since the end of August.
On December 2, 2024 12-2-2024, we sign *** Form ***** – Installment Agreement. We had paid $11,500 to file a form *****. Something we could have done ourselves.
We were then told we did not use all the additional services (?) we signed up for and can receive a refund of some of the $11,500 if we sign a release.
On January 6, 2025 we have a call with ****** and ******. They again tell us the original person we talked to overstated what services they could offer and would see if we could get a larger refund. Still never told what services we signed up for.
On January 27, 2025, exactly 5 months from signing a contract with Justice Tax, we get the final letter from ******. We now owe $135,173.68.
We have contacted our investment advisor and taken $135,000 out of our retirement savings. Where we started this journey. We have settled with the *** at $13,5881.00. It makes no sense to us, as before, to pay over 9% interest with liens on both properties.
We paid Justice Tax, LLC. $11,500 plus the additional $10,881 in interest and penalties we incurred while they harassed us. An additional cost of $22,381.00 due to lies told to us by Justice Tax LLC.
It has now been over 7 months with no refund and still deflecting.
This is a scam. Get the customer to sign up and then deflect and see how much can be milked.
Initial Complaint
Date:10/07/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired them in May 2024. They did absolutely nothing for me! The ********************* from ******** levy my bank accounts in October. I called the *** and was informed that they had no idea that I was being represented by an attorney. And the *** was still sending me notice of levy. They told me when I hired them, that the levy would not happen after I hired them. Not true at all!
Business Response
Date: 10/22/2024
October 22, 2024

SENT VIA EMAIL: ***************************
BBB of ***************** & ******************
***************************
************,*******; 32207

Attn: ***** *********

Re:Matter of ******* Rock
ID ******** (Client)

To Whom It May Concern:

Please be advised that Justice Tax (Company) is in receipt of the inquiry submitted to your office regarding the concerns of our Client, ******* Rock (Client).

The gravamen of Clients complaint is that Company failed to provide services and move Clients matter forward, that nothing was done by Company, and that Client was the subject of a levy. Additionally,Client maintains that when she called the State of Wisconsin ********************* that they had no record of Justice Tax representing her. Such is not the case.

Client contracted with Company for a State and Federal Resolution of her state of Wisconsin and Federal tax obligations with the objective of entering into an affordable settlement plan with the state and IRS. Client did not (and has not) contracted with Company for any levy release or representation.

It should be noted that Client contacted Company on or about May 15, 2024, at which time Client became a client of Company. At no time during any of the initial consultation did Client advise Company that she was the subject of a state levy. This is further reflected by the contracted for services as set forth above (they did not include the resolution of a levy or even the threat of a levy). Her account was not levied by the state of ********* until October 2024.

Client returned the required ************* of Attorney to Company on or about May 23, 2024,at which time Company was able to begin representation and secure transcripts of Clients tax matters with the IRS. At the same time, Company requested that Client sign and return her State Power of Attorney. After months of requests and demands for information and documentation,Client finally returned her state Power of Attorney to Company on or about August 6, 2024, at which time Company was then able to begin discussions with the State.

This is relevant because as Client was made aware (as are all clients) when a Power of Attorney is submitted to a State or the *** on behalf of a client taxpayer,the Power of Attorney is required to be in an individual Licensed Tax Professionals (LTP) name, not in the name of the Company. This is further evidenced by the fact (as set forth above) that both the State and *** were aware of the representation by Company and its designated LTP by virtue of the fact that Client transcripts were obtained and representatives of Company did and were in fact in contact with both the State and IRS on Clients behalf.

The contact with the State was limited due to the fact that Client failed to provide the necessary and required information and documentation requested by Company on multiple occasions. This included but was not limited to the Tax Organizer, W-2 Income and other related (for tax preparation purposes) documents. Again, at no time was there any discussion about a State levy. Had Client provided on a timely basis the Power of Attorney, the requested documents and information requested, then perhaps Company would have been able to ascertain the full status of Clients State matter and would have been able to determine if a levy was in process.

Throughout this representation, Client was routinely asked and told if she received any correspondence or notices from the State or *** to immediately forward them to Company. Client never advised Company that she had received any correspondence, notices or contact from the State or IRS. The only notice that Company received that Client was the subject of a State levy was Companys receipt of the instant inquiry to the BBB.

Company has been and continues to be willing to provide Client with services and resolve Clients matter. However, for this to happen, Client must cooperate and provide documentation and information requested by Company (and now the State due to the issuance of the levy), not pick and choose what Client wants to provide and when.

Even though Client filed this instant complaint with the BBB against Company,Company continued to provide representation and advocate for Client.

We are confident that this matter can be resolved and Client achieve reasonable results. However, this requires reasonable cooperation by Client and coordination by Client with Company representatives.

We do hope that this clarifies and resolves this matter at this juncture. Please advise if you have any questions in the interim. Thank you.

Respectfully submitted,
Justice Tax

WJS:jw
Bcc:
Initial Complaint
Date:08/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Contacted Justice Tax (JT) September 2023 after speaking with three other Tax relief companies. The JT consultation agent I spoke with was very impressive. We opened the agreement, I forwarded the processing agent everything she asked for, i.e. bank statements, former tax returns, credit card statements, home bills etc... The JT assigned agent and I maintained contact from Oct 2023 until Jan 2024. On 23 January 2024 the agent called me and gave me a ridiculous payment plan that did not have a plausible implication that JT had done any work with the ***. I forwarded an email to all JT points of contact on my contract to include **** ****. The agent at JT **** **** office would not correspond with me. She responded to only two of my correspondences from February 2024 through June 2024. I forwarded many confrontational emails to JT and on 10 July 2024 a *** ***** ** ****, Finance and Receivables Manager, forwarded me a very condescending email telling me and I quote, “Your only viable option with the *** is an installment agreement. ***** can either set this up for you using allowable standards, or you can provide her with everything she has requested within the next week to ensure you are placed in the best possible position. This is no longer open for discussion. Anything else is a fantasy.” Yes, this is what JT told me. This is after I begged them to talk to me not to mention I had forwarded them everything they requested in order for them to service my case. I called *** to inquire about my situation, an *** agent ******** informed me that there was no record Justice Tax filling a Power Of Attorney. JUSTICE TAX is a flat out SCAM!!
Business Response
Date: 09/03/2024
September
1, 2024

SENT
VIA EMAIL: ****************
BBB
of Northeast Florida & Southeast Atlantic
****
***** ****** ***** ***
************,
** *****

Attn: *****
*********

Re:
Matter of **** ********
ID
******** (“Client”)

To
Whom It May Concern:

Please
be advised that Justice Tax (“Company”) is in receipt of the inquiry submitted
to your office regarding the concerns of our client, **** ******** (“Client”).

The
gravamen of Clients “complaint” is that Company p**vided timely Services and
negotiated a resolution with the *** and an affordable monthly amount to
satisfy Client’s outstanding tax obligations with the *** but that Client was
not satisfied with the amount and wanted a further reduction. Client also maintains that when he contacted
the ***, they advised him that Justice Tax did not have a Power of Attorney on
file with the *** in favor of Client.

Both
statements by Client are correct. But
both statements fully support the position of Company that all contracted for
Services were performed and completed in a timely fashion.

Let
me address the second primary issue raised by Client, to wit: That the *** does not have a Power of
Attorney on file in the name of Justice Tax.
Again, that is correct. The *** does not and would not have a Power of
Attorney on file in the name of Justice Tax.
Rather, the *** does have on file in favor of Client a Power of Attorney
in the name of the Licensed Tax P**fessional assigned to Client’s case as this
is the requirement of the ***. Client
signed the Power of Attorney when he became a Client of Company authorizing the
licensed Company Tax P**fessional to counter sign the Power of Attorney, file
it with the *** and thereafter represent Client before the *** in the
negotiation and resolution of Client’s tax obligations. That is exactly what Company did as if the
Company did not have a valid Power of Attorney (th**ugh one of its Licensed Tax
P**fessional staff), who Client dealt with on multiple occasions, Company would
not have been able to successfully negotiate a favorable resolution on behalf
of Client.

As
specifically concerns the other primary allegation by Client, to wit: that Company timely p**vided the contracted
Services and negotiated a resolution with the *** on behalf of Client, again
this is correct and is acknowledged by Client in his inquiry to the BBB as well
as in multiple correspondence to Company and in Company’s many responses.

The
favorable negotiated amount that Company was able to achieve for Client was
based on the information and documentation that Client sent to Company. Client became a client of Company on October
2, 2023. His case file was immediately
sent to a Senior Licensed Tax P**fessional and accompanying Case Manager to
assist in the review and resolution of Client’s tax matters with the ***. As pointed out by Client in his inquiry to
your office, Client was presented with a negotiated resolution on or about
January 23, 2024, a period of only 3 months, during which time Company and it
staff worked very hard to negotiate and resolve Client’s matter based on the
information and documentation p**vided by Client. When presented with the resolution, Client
maintained that the result was not to his satisfaction and he wanted more.

It
was explained to Client at that time that based on the information and
documentation presented by Client that the resolution achieved for him was
favorable. There are no less than 37
notes to Client’s file between January and June whereby representatives of
the **** **** department, members of
Company Management or others either corresponded with or spoke with Client
advising him that if he felt that he had additional information or
documentation to support his position, that Company would review and consider
for resubmission to the *** on his behalf.
Instead of p**viding this additional information by Client’s own
statements in his inquiry to the BBB, he admits to sending conf**ntational
emails to Company representatives.
Client was repeatedly advised that unless and until he p**vided
additional information and documentation he was in fact (as stated by Company
representative) in the best possible outcome.
Rather than p**vide this information and documentation, Client stated
that he felt that “it would have been more satisfying if my ex-wife had killed
me during her attempted murder judgement”.
This coupled with Client maintaining that the *** was out to get him and
that the ******* Officer at the *** was in cahoots with his ex-wife made it
very difficult to try to address and resolve Client’s concerns. Client presented himself as an ex-member of
our country’s military and we thank him for his service and all that he has
done. In exchange, Company and personnel
went way above and beyond to try to assist him.

It even reached the point that
Senior Management w**te to Client as follows (redacted for privacy of
Client):
Dear SFC, US Army (Ret) ********:
Please be advised that a copy of your
email to ************ and 5 other Justice Tax Staff has been forwarded to my
attention for review and response. We have tried to explain to you what your
options are and have offered you assistance to resolve your additional matters,
but the fact remains that the contracted for Services have been performed and
fees for Services rendered have been applied to your payment obligations. As you pointed out, you have a new ** assigned
to your case. The Company is prepared to assist you and place you in an
acceptable Installment Agreement with the *** to resolve your issues but you
must p**vide Company with all of the information that the ** is going to
request, including all sources of income, bank statements and statements for
all of your monthly bills and obligations. You have failed to do
so. Even a cursory review of the limited documentation that you have
p**vided evidences that you have more income than you report, additional bank
accounts that you have failed to disclose and you are $***** over the allowable
standards for housing. As you have also been advised, your best
resolution based on this would be Partial Payment Plan with a request for
Penalty Abatement but in order to do so, you have to be in agreement with what
the *** shows.
Therein lies the p**blem. You refused to set up a Plan. You do not want
to disclose your Financial Information for fear that your ex-wife who you
advised works for the *** would somehow find out and you are precluding Company
f**m working with the ** claiming that the ** is friendly with your
ex-wife. Finally, as you were advised, the ** that was assigned to your
case was out of the office f**m January-May of 2024 so there was nothing
nefarious going on and the ** was not avoiding you. They were out of the
office. Your ** is ********* so this is who we need to deal with. To conclude, as you have been advised on
multiple occasions and as evidenced by the work done by Company on your behalf,
coupled with the fees paid to date, you must cooperate with Company and the ***
for you to be helped. Respectfully submitted.

The issue is not the failure on the part of
Company to p**vide the Services, the issue is the unrealistic expectations of
the Client coupled with Client’s refusal to p**vide information and
documentation requested and needed to assist in the resolution of Client’s
issues. Company
has been and continues to be willing to p**vide Client with services and
resolve Client’s matter but for this to happen, Client must cooperate and
p**vide documentation and information requested by the ***, not pick and chose
what Client wants to provide and when. Even
though Client filed this instant complaint with the BBB against Company,
Company continued to p**vide representation and advocate for Client.

We
are confident that this matter can be resolved and Client achieve reasonable
results but that requires reasonable cooperation by Client and coordination by
Client with Company representatives.

We
do hope that this clarifies and resolves this matter at this juncture. Please advise if you have any questions in
the interim. Thank you.

Respectfully
submitted,
Justice
Tax

WJS:**
Bcc:
Customer Answer
Date: 09/04/2024

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:
I forwarded
Justice Tax all the documents they said was required; all the *** and
********** tax statements, the recent six months Bank statements from my two
banks (**** ** ******* *** ******** ******* ****** *****, and my home bills. I
forwarded these requirement to ** ******* ******
(Email:********************) and she assured me she was prosing them for the
results. Justice Tax is lying. Please see all the attached emails on this
complaint.
Regards,

**** ********

Customer Answer
Date: 10/23/2024

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because: Justice refuses to honor their contract with me. Please see my attached statement.

Regards,

**** ********
Initial Complaint
Date:07/12/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They never did what they said they would do I had to contact the IRs to locate paperwork that they sent to the wrong place and tey never sent the ammended paperwork to the state and they garnished my wages ... I paid these people to do that and it took 4 years and they never resolved the issue
Customer Answer
Date: 07/12/2024
I contacted them and let them know i still had an issue over a year ago they told me my case was closed that it was resolved . Never tried back after almost 4 years of run around i was done but emailed many times
Business Response
Date: 07/31/2024

July 31, 2024

SENT VIA EMAIL: ****************
BBB of ***************** & ******************
***************************
************,*******; 32207

Attn: *****************************

Re:Matter of *****************
ID ******** (Client)

To Whom It May ********************** be advised that Justice Tax (Company) is in receipt of the inquiry submitted to your office regarding the concerns of our former client, ***************** (Client).

************* primary issue was that allegedly for a period of 4 years, Company representatives failed to contact the State, that he was given the run aroundand as a result, his wages were garnished. That is not accurate. ************ became a client on April 6, 2021, and his case was successfully completed and a resolution achieved as of June 9, 2022, a period of only 14 months. All contracted for Services were completed.

On March 12, 2023, almost a year after Clients case was resolved and closed,Client contacted Company and stated that he had not received any notice from the *** regarding his amended returns. Again, this was not accurate in that a Company representative pulled Clients *** transcripts which reflected that the return had in fact been filed and was processed.

Other than the single email from Client on 3/12/23, Company has not received any inquiry not had any contact with Client since his case was closed. Client claims that he reached out to Company during this time but again, this is not accurate. If in fact Client had issues or had any questions, certainly he would have reached out to Company within the two years that his case had been resolved.

The question remains, did Client default on the Agreement that was negotiated on his behalf by Company? Did Client incur a new debt after his case was closed? Company does not know because Client never reached out to Company.Rather out of blue and after 2 years from his case closure, Client unilaterally files a complaint with the BBB in an effort to gain leverage against Company and to place blame on Company for Clients failure to timely act.

Notwithstanding any of the foregoing, had Client reached out to Company (as he did on 3/12/23)rather than file this Complaint, perhaps Company could have assisted him. Company continues to be open to assisting Client with his resolution matters but for that to occur, Client must contact Company and recontract for new services that *** be needed.

We do hope that this clarifies and resolves this matter at this juncture. Please advise if you have any questions in the interim. Thank you.

Respectfully submitted,
Justice Tax

WJS:jw
Bcc:
Initial Complaint
Date:07/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Worst so-called customer service I have EVER experienced! Completely unprofessional & unethical.I started working with ********************* a few years back in regards to my ongoing tax issues. ***** was adamant that I pay Justice Tax in full upfront & send him ALL of my tax documentation immediately....which i did.Since then, almost all of my interactions with him have been horrible. He demands that i get him documents/information right away; yet when i send an email, leave a voicemail, or ask a question....I NEVER get a timely response, if i receive ANY response at all. When he does bother to respond, he is abrupt, unprofessional, & bullying. He has raised his voice & talked down to me on SEVERAL occasions.There have also been multiple occasions where he has provided me incorrect information, & I was only made aware of this after I had to contact the *** on my own...which is what i paid him to do.He, of course, will deny all of this, make excuses, & try to place blame on me....how dare i have the nerve to speak up & put focus on the inexcusable treatment I have received from him.Apparently this is the way Justice Tax works as a whole. i called THREE times in two days to file a complaint & was told that someone would be calling me back "right away"...& I am sTILL waiting for that call.I also left a voicemail for the ******************** on Monday...it is now Thursday & no response.I reached out to ***** last week in regards to an estimate on additional *********** specifically told him that i needed to get back to the *** within 10 days (per the ***) & i could not get back to the *** until I heard back from him....over a week later, he STILL has not gotten back to me.He cannot use the excuse about the 4th of July long weekend any more..he has had ample time to respond, he chooses not to.I feel ripped off, taken advantage of, & bullied.I guess it's all okay with them, as long as they get paid.I deserve a partial or full refund.
Business Response
Date: 07/24/2024
July 23, 2024

SENT VIA EMAIL: ****************
BBB of ***************** & ******************
***************************
************,*******; 32207

Attn: *****************************

Re:Matter of ***********************
ID ******** (Client)

To Whom It May Concern:

Please be advised that Justice Tax (Company) is in receipt of the inquiry submitted to your office regarding the concerns of our FORMER client,*********************** (Client).

Client alleges in her complaint that Company and the Licensed Tax Professional assigned to her case required that Client pay her fees due and owing to Company in full and upfront and that Client sent all of the requested documentation immediately upon request. Both of these statements are false. Client maintains that Company representatives raised their voices and talked down to her on multiple occasions and says how dare I have the nerve to speak up and put focus on the inexcusable treatment I have received. Finally, Client says that she reached out to Company representatives and that Company failed to get back to her. Such is not the case. Rather what did transpire is set forth below.

It is important to note that *********************** is NOT a client of Justice Tax. ****************** WAS a client of Justice Tax but Company completed all of the contracted Services for her as of November 8, 2023 at which time her resolution was in place and no more services were due and owing to her. This is critical to be made clear as the issues raised in her complaint to your office have nothing to do with the Services provided to her and which were successfully completed and her file closed.

When ****************** contacted Company some 7 months after the completion of all of the contracted for Services and the placement of Client in a very favorable Agreement with the **** She contacted Company demanding that Company resolve her 2023 tax issues after she received a FINAL letter from the *** advising that they would be taking action against her for her failure to make required payments and her defaulting on her Agreement with the ***.

Prior to this time period she was advised on numerous occasions that Company was no longer representing her and that she would need to contact the *** and/or state of ****** and that if she wanted to engage Company to represent her on her new issues which were not part of her original Services contract and were SOLELY the result of her actions/inactions in neglecting the multiple letters from the ***/State advising her of her default in her payment obligations on her negotiated Agreement she needed to recontract with Company to properly engage Company to represent her. She became incensed and began making outlandish demands and was abusive to our staff.

As you will recall from the opening paragraph of this response and as set forth in ******************** inquiry to your office, she became incensed that a Company representative allegedly spoke with her in an inexcusable way. Let me provide you with an example of the conversation(s) that ****************** had with Company representatives. As you will see from this example, no one from Company spoke to her with anything less than civility. Unfortunately, ****************** failed to act in the same way. Our calls with our clients are properly recorded for record keeping so the following is the transcript of one of the calls as it appeared.Note: MA is the Company Representative. ** is ***********************.

MA:So, the reason why... so, he did actually do everything that he was supposed to do and get you into an agreement, like you were contracted.

**: (snarky laughing) right

MA: So, that was completed. The contract was completely done.

**: mmm...hmm

MA: As you are aware, your prior case has been closed and all of the services you contracted for were provided. If you need additional or new work done, we would be happy to help you but as you have been told, there is additional fees when you come back and need extra or new work done. I'm reading through the case and I see that everything was done. When you have to re-negotiate

**: (cutting MA off) poorly and with a bad attitude, but that's ok, we'll just ignore that

MA: Excuse me, Ive been very respectful to you and I need you to be respectful to me

**: (cutting MA off) do not speak to me that way! Do not raise your voice at me again!

MA: I am not raising my voice. I just need for you to please stop yelling at me

**: You just yelled at me! I didn't raise my voice until you did!

MA: Ma'am, I am trying to help you, can you please let me speak? or would you like to hang up? I am trying to help you

**: (yelling over MA) You watch your tone!and do not call me "ma'am"! my name is

MA: Because your case is already closed.

**: (yelling over MA) my name is ****! F**k you, you stupid f**king c**t! Don't ever respond to me again, I'm filing a complaint! F**k! You! Stupid! F**king! C**t! B***h! You and ***** can go to f**king hell!

Call terminated. (MA hung up)

As I am sure you can imagine, the Company representative that endured this abusive behavior was quite shaken. A Manager of Company reached out to ****************** to try to advise her that Company would not be taking on any additional representation of her adding that If you would have approached us with civility, decency and respect, we would have worked with you to resolve your new matter.

We do hope that this clarifies and resolves this matter at this juncture. We will not be providing any representation of ******************. Please advise me if you have any questions in the interim. Thank you.

Respectfully submitted,
Justice Tax
WJS:jw
Bcc:
Customer Answer
Date: 07/24/2024
Clearly the team at Justice Tax all suffer from a serious care of male toxicity & little man syndrome. *****, belittling, speaking down to, & degrading women seems to get them off.
What they conveniently left out of the so-called response is..the verbiage & tone that ********************* used with during MANY calls.but they didnt bother to share those transcripts.
The fact that ********************* did not provide current or accurate information to the *** on mt behalf.which the *** confirmed during my call call with them last week.
The fact that ********************* flat out lied directly to me about the *** being able to add my 2023 taxes to my current payment plan.
I also spoke with three other tax attorneys & filled them in on the treatment I received from *********************/Justice Tax, & all three attorneys advised me that ***** did in fact s**** me over, not provide sufficient assistance, & did not explore more suitable options for me.

Business Response
Date: 08/07/2024
August 6, 2024

SENT VIA EMAIL: ****************
BBB of ***************** & ******************
***************************
************,*******; 32207

Attn: *****************************

Re:Matter of ***********************
ID ******** (Client)

To Whom It May Concern:

Please be advised that Justice Tax (Company) is in receipt of the response submitted to your office from ****************** dated July 29, 2024. (Client).

Respectfully and as a courtesy to the BBB, Company is providing this response to *****************.

Even a cursory review of ******************** response evidences the issues that Company and its staff had to endure from ******************. This is further evidenced by her statement that Clearly the team at Justice Tax all suffer from a serious case of make toxicity & little man syndrome. I can assure you that at no time did any member of the Justice Tax team speak with or to ****************** in a manner other than with respect and in an effort to assist and provide resolution services to her. This is further evidenced by the transcript provided of just one of the conversations that ****************** had with a Company staff member trying to assist her (see response filed by Company on July 23, 2024, to ******************** initial inquiry).

***************** is just flat out wrong in her allegations about information provided to the *** on her behalf. This is evidenced by the fact that all the contracted for Services were completed, a favorable resolution was negotiated on her behalf and all she had to do was comply. She did not.

Seven months after her case was completed and her file closed, ****************** reached out to Company. Company and its representatives tried on multiple occasions (in between her firing Company because she did not like the advice she was given or the position taken by the *** which pre-dated her involvement with Company and to which her actions and inactions caused her to reach out to Company yet again) to try to assist her but the fact remains, she just would not listen and instead became outraged because Company (and the ***) would not do what she wanted.
It is not often that a Company that is in the business of providing services to consumers and clients makes a decision that they do not want to represent a client or provide services but ****************** is one of those.   As previously stated, Company provided and completed the contracted Services and has no desire nor obligation to represent ****************** any further and as stated in the response filed by Company on July 23rd, Company advised ***************** of this fact and further advised the BBB in the concluding paragraph that We do hope that this clarifies and resolves this matter at this juncture. We will not be providing any representation of ******************.

Thank you for allowing us to clarify this matter and our position. We look forward to concluding this matter at this juncture.

Respectfully submitted,
Justice Tax
WJS:jw
Bcc:
Customer Answer
Date: 08/08/2024
As I expected, Justice Tax continues with its barrage of male toxicity, little man syndrome, bullying, & flat out lying.
I have now spoken to three other legal tax professionals, as well as the **** & been told by ALL of them that ********************* did NOT do his job properly &/or inform me of all of my options. In fact, he did the bare minimum.
When I asked ********************* why he did not apply for a offer in compromise or a non collectible, he told me that I would not be able to do an offer in compromise because that would entail me paying $10,000.00 in one payment. He also said I would not qualify for a non collectible. Both are absolutely inaccurate. He just never bothered to do the work.
I have been advised by three tax experts & the *** that an offer in compromise would NOT entail me paying $10,000 in one lump sum.infact, ********************* never bothered to find out what the dollar amount actually would be. Furthermore, an offer in compromise would ask me to pay 10% if the amount upfront, & the remaining amount would be spread out in payments for a duration of time.
As for the non collectible, ***** never even considered that option for me.
So they can sit in their high horse spouting lies about how Im the one in the wrong, Im the *****, & all of the other insults they sling. But the fact of the matter is, they are complete liars who only care about getting paid after doing very little to actually assist.
I am not the only one who has had to endure this unethical & unprofessional treatment by these liars & scammers.
Business Response
Date: 09/03/2024

September 1, 2024

SENT VIA EMAIL: ****************
BBB of ***************** & ******************
***************************
************,*******; 32207

Attn: *****************************

Re:Matter of ***********************
ID ********

To Whom It May Concern:

Please be advised that Justice Tax (Company) is in receipt of the third inquiry submitted to your office from ****************** dated August 13, 2024.

Respectfully and as a courtesy to the BBB, Company is providing what we hope will be the last response to ******************.

******************* recent inquiry to your office does not shed any added information nor facts that would provide Company with a basis to provide any additional or new response. As such, Company stands on its prior responses dated July 23, 2024, and August 6, 2024 to Ms. **************** allegations and insults.

It is interesting to note that ****************** repeats her statement that Clearly the team at Justice Tax all suffer from a serious case of male toxicity & little man syndrome. . We are not sure why she continues in this behavior and the foul language she continues to use (see again Companys response to the BBB dated 7/23/24).

It is quite apparent that Ms. ******* is attempting to use the BBB to apply pressure on Company to take the blame for ******************** documented failures, neglect of matters and attempts to misrepresent to the ***.

Again,****************** is just flat out wrong in her allegations about information provided to the *** on her behalf. This is evidenced by the fact that all the contracted for Services were completed, a favorable resolution was negotiated on her behalf and all she had to do was comply. She did not.

As previously stated, seven months after her case was completed and her file closed, ****************** reached out to Company. Company and its representatives tried on multiple occasions to try to assist her but the fact remains, she just would not listen and instead became outraged because Company (and the ***) would not do what she wanted.

We would also like to reiterate that it is not often that a Company that is in the business of providing services to consumers and clients decides that they do not want to represent a client or provide services but ****************** is one of those.   As previously stated, Company provided and completed the contracted Services and has no desire nor obligation to represent ****************** any further.

Thank you for allowing us to clarify this matter and our position. We look forward to concluding this matter at this juncture.

Respectfully submitted,
Justice Tax
WJS:jw
Bcc:
Customer Answer
Date: 09/03/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 21976818
I am rejecting this response because:
Regards,
***********************
Initial Complaint
Date:05/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired justice tax in 7/23 to help reduce tax debt. I sent whatever tax documentation required and they never sent me a resolution. It is now 5/24 with no resolution
Business Response
Date: 05/13/2024
May 13, 2024

SENT VIA EMAIL: ****************
BBB of ***************** & ******************
*************************************************************************************************; 32207

Attn: *************************

Re:Matter of *********************
ID ******** (Client)

To Whom It May ********************** be advised that Justice Tax (Company) is in receipt of the inquiry submitted to your office regarding the concerns of our Client, ********************* (Client).

The gravamen of Clients complaint is that she hired Company to reduce her tax debt and Company never sent her a resolution. Such is not the case.

Client contracted with Company to assist in securing an affordable payment plan for her with the IRS. This is exactly what Company secured for Client. A final resolution was negotiated and sent to Client. The expected time frame to receive, review, negotiate and resolve Clients matter was as represented and as actually occurred. What Client failed to advise the BBB is that this matter has been completed but Client is now claiming that she is not happy with the resolution and is seeking the return of fees paid for services performed. Simply put, she is trying to secure performed services and resolution without paying for them.

Company has and will continue to regard this matter as closed as all services have been performed.

We do hope that this clarifies and resolves this matter at this juncture. Please advise if you have any questions in the interim. Thank you.

Respectfully submitted,
Justice Tax

WJS:jw
Bcc:
Customer Answer
Date: 05/14/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 21677459
I am rejecting this response because: No formal resolution was ever sent to me. Only verbal promises.
Regards,
*********************
Business Response
Date: 05/14/2024
May 14, 2024

SENT VIA EMAIL: ****************
BBB of ***************** & ******************
**************************************************************************************************; 32207

Attn: *************************

Re: Matter of *********************
ID ******** (Client)

To Whom It May ********************** be advised that Justice Tax (Company) is in receipt of the supplemental response submitted to your office regarding the concerns of our Client, ********************* (Client) wherein Ms.Little states I am rejecting this response because: No formal resolution was ever sent to me. Only verbal promises.

Again, such is not the case. A formal resolution letter was previously sent to Client outlining the resolution achieved for her. Due to the private and confidential nature and tax related contents of letter, we cannot attach it here. However, duplicate copy will be sent to her again today.

We do hope that this clarifies and resolves this matter at this juncture. Please advise if you have any questions in the interim. Thank you.

Respectfully submitted,
Justice Tax

WJS:jw
Bcc:
Initial Complaint
Date:04/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired Justice Tax to hand tax issue with my state and they assured me that they could and that they would stop all actions against me. I sent them bank statements and ***** stubs **** said they had all they needed. 2 months later they said they needen the same docs again, i complied and alk was well. Until a few months later when I was asked to sent the same docks a 3rd time. A few more months go bu and 5hey email the final documents to for my review before tjeu sent it off to the stat **** of ******* excrpt it was done on the form for the Federal IRS. They promised to fix it and then stopped returningcalls and emails. Now this week 7 months after i hired them the state had frozen my bank accounts. I want them to refund my money because they haven't dome anything that they promised to do.
Business Response
Date: 04/26/2024

April 25, 2024

SENT VIA EMAIL: ****************
BBB of ***************** & ******************
*************************************************************************************************; 32207

Attn: *****************************

Re:Matter of ***************************
ID ******** (Client)

To Whom It May ********************** be advised that Justice Tax (*******) is in receipt of the inquiry submitted to your office regarding the concerns of our Client, *************************** (Client).

The gravamen of Clients complaint is that ******* failed requested the same documents from Client on multiple occasions. Client also maintains that his state action was somehow filed on federal forms and finally that his bank accounts were frozen. Client is correct on two out of the three but what is of importance is why ******* had to request the same information and documents multiple times and why ************ accounts were frozen. Client is simply in error as all ******* was contracted for was a State Resolution only and the client file does not reflect any federal work nor forms being filled out.

The core course of action in reviewing, submitting and resolving Clients state resolution was/is dependent on Client being timely and fully responsive to *******s request for documentation and information. This is set out clearly in the initial conversation that Client has with a ******* representative, in the follow up call by the Case Review Officer and by the Case Manager assigned to Clients matter who is the point person/point of contact between ******* and Client.

Client was onboarded as a client of ******* on August 29, 2023 and an extensive Welcome Call took place with Client the following day on August 30, 2023 at which time the ******* Representative sent to Client for signature the required ***** of ******** (POA) for both he and for his spouse and discussed with Client the documents and information needed to be sent. These included but were not limited to the three most current paystubs and/or bank statements evidencing the Clients earnings/income.

Client sent back the executed spouses POA and this was uploaded to the State on September 5, 2023. Request was made for the Clients executed POA as well as the three most current paystubs and/or bank statements as they had not been sent as of this date.

Subsequent calls were placed to Client in follow up and finally on October 17, 2023 the Case Manager was able to speak with Client who advised that he was separated from his wife and that he was gathering the requested documents (including the paystubs and/or bank statements. It was stressed to Client that time was of the essence as the State would only accept paystubs/bank statements that are within 3 months of submission and unless and until received, a resolution could not be filed.

The Case Manager followed up again on November 5, 2023 via email to Client requesting the paystubs/bank statements, Social Security Statements, utility or other bills or other evidence of Clients income and expenses. Nothing was received. Additional phone calls/voice mails were left and followed up with emails to Client on November 17th,December 7th and December 15th, 2023. No response.

Finally,on January 17, 2024, Client returned the Case Managers call(s) and advised that he would upload the requested documents over the weekend. During this conversation, the Case Manager again stressed that due to the lapse of time and failures on the part of Client it was necessary to provide the last 3 months (which would have been November 2023, December 2023 and January 2023. No documents or information was sent.

It should be noted that without the requested information and documentation,******* was unable to effectively submit and negotiate with the State on Clients behalf despite the fact that ******* had been working on Clients matter for over 5 months. The ball was in Clients court to provide the requested and necessary information and documentation.

Thereafter,on March 8th the Case Manager contacted Client and made the following note to the file, Spoke with client, they have never been levied,just a threat. He understands that we will need ****Feb. stubs. Client acknowledged. No response from Client.

On March 26th, Case Manger again spoke with Client and advised him As you have been advised on multiple occasions, before we can move further on your case, we will need your last 3 bank statements as well as your wifes last 3 paystubs. Please get those to me ASAP so we can resolve your case. Nothing was received from Client.

On April 4th, Client called into ******* and advised that the State has frozen his bank account. The Case Manager tried to call Client back to no avail. The following day, April 5th,Client called in to cancel services with *******.

Over 8 months of work and time elapsed during which time ******* repeatedly reached out to Client to secure the required documents and information to resolve Clients matter. ******* honored its part in providing the contracted for Services. The fact remains, the reason ************ account was levied is due to the fact that 8 months lapsed during which time the State was waiting for Client to provide (through *******) the requested documentation and paystubs/bank statements. Client failed to provide them. If Client had complied,this matter would have been resolved with the State as soon as October of 2023,over 6 months prior to the bank levy.

At all times material hereto, ******* provided representation and performed work on behalf of **************** ******* sought to resolve this matter with Client to no avail.

We do hope that this clarifies and resolves this matter at this juncture. Please advise if you have any questions in the interim. Thank you.

Respectfully submitted,
Justice Tax

WJS:jw
Bcc:

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