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Business Profile

Web Hosting

Newfold Digital, Inc.

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 645 total complaints in the last 3 years.
    • 204 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was placed on auto renew and even tho the site isn't active and hasn't been active they want me to continue paying for a service I have not used or haven't used in over a year. I would like a refund.Thank you for the PIN. Your account has been successfully authenticated.3:52 PM Business said I could see that you were charged because the Auto Renewal was ON 3:53 PM You said Yes. Please reverse the transaction 3:54 PM You said as you can see the website isn't even working 3:54 PM Business said I could see that you were charged on March 24th 2025. And the plan starts on April 8th 2025.3:55 PM Business said Once the data passes, it is not posible for us to cancel 3:55 PM Business said I can check the error on the website now 3:56 PM You said Ok I will try to resolved the issue with the Better Business Bureau. Because I should be able to cance excuse *** something that I am NOT using 3:56 PM Business said I really wish I could help you. But once the plan starts we do not get option to proces the refund. The plan was started on April 8th 2025. It was possible for me to process the refund till APril 8th 2025 3:58 PM You said Thanks. I will file a formal complaint with the BBB 3:59 PM Business said I checked the domain **************, The *** does not point to us 3:59 PM You said Even more of a reason I should be able to cancel.3:59 PM You said I am paying for NOTHING 4:00 PM You said $850 4:00 PM Business said the domain ************** is not registered with HostGator. But with GoDaddy 4:00 PM You said Than what am I being charged for?4:00 PM Business said There is a domain *************** present in the account and the hosting server 4:01 PM Business said I really do not have option to process the refund. However, if you insists, I can pass this case to billing team 4:01 PM Business said The billing team can check your reason and issue the refund 4:01 PM You said Yes. Pass it along

      Customer Answer

      Date: 04/15/2025

      Host Gator issued a refund. Please remove my complaint. They did an excellent job of rectifying my issue. Thank you very much.

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 13, 2025, I purchased a domain from Domain.com. During the checkout process, I did not select any additional services beyond the domain itself. However, I have been charged $24.99 per month for the past two months for a service labeled "Website + Marketing," which I never subscribed to or used. I can confirm with certainty that I did not opt for this service during the purchase process. Furthermore, my attempts to contact customer support for a refund were unsuccessful. The representative informed me that they could only cancel the service moving forward but could not refund the charges already applied. Additionally, they claimed that I had selected the service at checkout, which is incorrect (see Attachments 1 and 2). To further verify this issue, I went through the domain purchase process again on your website and found no option requiring me to select or deselect the "Website + Marketing" service (see Attachments 3 and 4). This leads me to believe that Domain.com is engaging in deceptive practices by attracting users with low domain prices and then charging for additional services that were neither selected nor agreed to. I consider this practice to be fraudulent and unethical. Therefore, I formally request a full refund of the unauthorized charges related to the "Website + Marketing" service. If this issue is not resolved promptly, I will escalate the matter by reporting it to consumer protection agencies and relevant authorities.

    • Initial Complaint

      Date:03/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was my website hosting server. I signed a contract and paid in one year increments. On March 21st 2025 they signed me up for a 3 year contract and charged me $1031.08 without my consent or approval. Talking to customer service on March 24th they said I would receive a full refund. On March 25th I received an email stating that I would NOT be receiving a refund. They are refusing to cancel service, turn off auto pay, or stop using my credit card.

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      03/19/2025 Please read the attached document for the details. Domain.com did give me a refund on this Order Cancellation Hi *****, We wanted to let you know that we canceled your services as requested. A refund was issued to your account for the transaction detailed below. Order Information Purchase Order Number: ********** Purchase Amount: $25.98 Refund Order Number: ********** Refund Amount: $25.98 Credit Card: Ordered By: User ID: ****************** User Name: ***** ****** Account Number: ********* Account Holder: ***** ****** Primary Contact: ***** ****** ******************** Product Description Qty Domain Privacy + Protection ************** 1 This credit should be posted to your account within 3-5 business days. Thank you for choosing Domain.com. If you have any questions or need assistance, please click "Chat Now" to connect with our Support team. Sincerely, Domain.com Customer Support I was not asking for a refund I just wanted them to move my payment. They wanted me to pay again.

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed the account but was not provided the refund. I paid for the 12 month of service but cancelled after 3 months in because the customer service was not helpful and the service was not what I was expecting. I requested the refund and was denied refund of 9 month worth of payment

    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During a mandatory security scan, we identified vulnerabilities on the website. We immediately notified Bluehost for resolution and they assured us that the site was secured despite us sharing the vulnerability security scan. Our security company then performed ethical hacking on the website, penetrating the vulnerabilities, and getting into the website. We attempted to resolve this with Bluehost and they said they would only fix it if we paid an additional $150/month. We didn't even pay that for 2 years of hosting. Because there is a security issue that they refuse to fix, we requested a refund and they denied us. So now we have a three year hosting plan for a website that is compromised and we are told that it would only be fixed if we give them more money. Our website is being held for ****** by our own webhost!!

    • Initial Complaint

      Date:03/17/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot delete my account in violation of the California Consumer Privacy Act. The following is a transcript with their customer support agent:You said You need to close the account, not just disable auto renewal.I already disabled auto renewal.8:08 AM Business said Thank you for being on hold. As I could see that auto renewal has been disabled on your account once the product expires it will be deleted from the account 8:09 AM Business said If the account is inactive for morethan 6 months account will be auto deleted 8:10 AM You said So you can't actually delete it?8:10 AM Business said Unfortunately , currently we doesn't have manual deletion of the account however our team is working on implementing manual depletion 8:11 AM Business said sorry depletion 8:11 AM Business said No worries, your account will be deleted if it is inactive for more than 6 months as you have disabled the auto renewal you won't be charged from domain.com 8:12 AM You said Tell the team the company is in violation of the California Consumer Privacy Act (the ****** The **** and **** require businesses to confirm receipt of a deletion request within 10 business days of receiving the request and to respond to requests to delete within 45 calendar days.8:12 AM Business said I completely understand your concern and consider your request I will convey our team regarding the account deletion policy 8:14 AM Business said I completely understand your concern and consider your request I will convey our team regarding the account deletion policy 8:14

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bluehost charged my credit card twice without me Authorizing the transaction. They charged my in 2024 and 2025 for a service that I did not ask for.

    • Initial Complaint

      Date:03/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************* has used Bluehost as a domain provider, and around 01/20/25, team members noticed their emails were failing to send externally, and then failing to send internally. We contacted both ****** Workspace and Bluehost, and were instructed that the *** and DMARC records needed to be updated. Multiple attempts were made to update these records. Our company owner received emails that WordPress plugins were being updated, and noticed issues with our website. We contacted Bluehost again on 01/30/25 and 01/31/25 and it was determined there was a problem with the Elementor Plugin, and we could try and restore our website to a previous version for $49. We asked that all automatic plugin updates be turned off. Bluehost sent an email to the company owner on 01/31/25, and he responded back on 02/03/25 agreeing to the restoration. People ************** paid the fee to restore the site, however, the website still had issues and then went down altogether. We contacted ******, and it was ****** who helped us redirect to another domain provider and helped restore functionality with our emails. We had to hire a developer to redesign our website ($1,100), which was caused by automatic plugin updates and lack assistance from Bluehost. On 02/21/25 we contacted Bluehost to file a complaint, and the representative said they would submit a ticket to request reimbursement of the $1,100, and reimbursement of the site restoration fee. On 03/04/25, we called back and were informed by another representative that no escalated ticket had been submitted on 02/21/25. This representative did say that she would be able to request to see if the site restoration fee could be refunded, however, reimbursement for site redesign would not be covered because that was a problem with the Elementor Plugin, and Bluehost was only able to cover hosting. People ************** was issued a refund of the $49 site restoration fee on 03/05/25, but not reimbursed for the $1,100 to restore the website.

    • Initial Complaint

      Date:03/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BlueHost has made it virtually impossible to permanently delete an account and their efforts to maintain user data including credit card information and ignore requests for cancellation amounts to a possible scam. I cancelled my BlueHost account over a year ago but instead of "cancelling", all they do is turn off auto-renew on a person's account. They do not allow you to delete payment or personal information. Sometime last year, the button for auto renew was reactivated (not by me) and they began charging me again. I attempted to permanently delete the account so this wouldnt happen again but they tell their customers that the only option is to just "turn off auto renew". There is no way to delete payment or personal information in their system. There is no active phone number for BlueHost. The phone number only takes you through a series of prompts and encourages you to open a chat. The chat support is just a copy/paste responses that are intended to frustrate customers and keep you in their system. Please help me by holding BlueHost accountable to their customers. I'm only asking for my account to be permanently deleted so they are not holding on to my credit card and personal information AND so my account can't be again reversed to "auto renew". I would also like it if the BBB could hold BlueHost accountable so perhaps they think about changing their questionable policies towards their accounts. Thank you so much.

    Newfold Digital, Inc. is NOT a BBB Accredited Business.

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