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Business Profile

Web Hosting

Newfold Digital, Inc.

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Newfold Digital, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 644 total complaints in the last 3 years.
    • 201 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During a mandatory security scan, we identified vulnerabilities on the website. We immediately notified Bluehost for resolution and they assured us that the site was secured despite us sharing the vulnerability security scan. Our security company then performed ethical hacking on the website, penetrating the vulnerabilities, and getting into the website. We attempted to resolve this with Bluehost and they said they would only fix it if we paid an additional $150/month. We didn't even pay that for 2 years of hosting. Because there is a security issue that they refuse to fix, we requested a refund and they denied us. So now we have a three year hosting plan for a website that is compromised and we are told that it would only be fixed if we give them more money. Our website is being held for ****** by our own webhost!!

    • Initial Complaint

      Date:03/17/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot delete my account in violation of the California Consumer Privacy Act. The following is a transcript with their customer support agent:You said You need to close the account, not just disable auto renewal.I already disabled auto renewal.8:08 AM Business said Thank you for being on hold. As I could see that auto renewal has been disabled on your account once the product expires it will be deleted from the account 8:09 AM Business said If the account is inactive for morethan 6 months account will be auto deleted 8:10 AM You said So you can't actually delete it?8:10 AM Business said Unfortunately , currently we doesn't have manual deletion of the account however our team is working on implementing manual depletion 8:11 AM Business said sorry depletion 8:11 AM Business said No worries, your account will be deleted if it is inactive for more than 6 months as you have disabled the auto renewal you won't be charged from domain.com 8:12 AM You said Tell the team the company is in violation of the California Consumer Privacy Act (the ****** The **** and **** require businesses to confirm receipt of a deletion request within 10 business days of receiving the request and to respond to requests to delete within 45 calendar days.8:12 AM Business said I completely understand your concern and consider your request I will convey our team regarding the account deletion policy 8:14 AM Business said I completely understand your concern and consider your request I will convey our team regarding the account deletion policy 8:14

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bluehost charged my credit card twice without me Authorizing the transaction. They charged my in 2024 and 2025 for a service that I did not ask for.

    • Initial Complaint

      Date:03/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************* has used Bluehost as a domain provider, and around 01/20/25, team members noticed their emails were failing to send externally, and then failing to send internally. We contacted both ****** Workspace and Bluehost, and were instructed that the *** and DMARC records needed to be updated. Multiple attempts were made to update these records. Our company owner received emails that WordPress plugins were being updated, and noticed issues with our website. We contacted Bluehost again on 01/30/25 and 01/31/25 and it was determined there was a problem with the Elementor Plugin, and we could try and restore our website to a previous version for $49. We asked that all automatic plugin updates be turned off. Bluehost sent an email to the company owner on 01/31/25, and he responded back on 02/03/25 agreeing to the restoration. People ************** paid the fee to restore the site, however, the website still had issues and then went down altogether. We contacted ******, and it was ****** who helped us redirect to another domain provider and helped restore functionality with our emails. We had to hire a developer to redesign our website ($1,100), which was caused by automatic plugin updates and lack assistance from Bluehost. On 02/21/25 we contacted Bluehost to file a complaint, and the representative said they would submit a ticket to request reimbursement of the $1,100, and reimbursement of the site restoration fee. On 03/04/25, we called back and were informed by another representative that no escalated ticket had been submitted on 02/21/25. This representative did say that she would be able to request to see if the site restoration fee could be refunded, however, reimbursement for site redesign would not be covered because that was a problem with the Elementor Plugin, and Bluehost was only able to cover hosting. People ************** was issued a refund of the $49 site restoration fee on 03/05/25, but not reimbursed for the $1,100 to restore the website.

    • Initial Complaint

      Date:03/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BlueHost has made it virtually impossible to permanently delete an account and their efforts to maintain user data including credit card information and ignore requests for cancellation amounts to a possible scam. I cancelled my BlueHost account over a year ago but instead of "cancelling", all they do is turn off auto-renew on a person's account. They do not allow you to delete payment or personal information. Sometime last year, the button for auto renew was reactivated (not by me) and they began charging me again. I attempted to permanently delete the account so this wouldnt happen again but they tell their customers that the only option is to just "turn off auto renew". There is no way to delete payment or personal information in their system. There is no active phone number for BlueHost. The phone number only takes you through a series of prompts and encourages you to open a chat. The chat support is just a copy/paste responses that are intended to frustrate customers and keep you in their system. Please help me by holding BlueHost accountable to their customers. I'm only asking for my account to be permanently deleted so they are not holding on to my credit card and personal information AND so my account can't be again reversed to "auto renew". I would also like it if the BBB could hold BlueHost accountable so perhaps they think about changing their questionable policies towards their accounts. Thank you so much.

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my domain well before the window to cancel to not be charged. I was still charged and then they refused to issue me a full refund. When they did give me a small refund, they still kept $30 of my money. They then turned auto renew on for another site they had access to, optinmonster, which is now also refusing to refund my $200.

    • Initial Complaint

      Date:02/24/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** has been jacking up the price for all the products that were sold to me on the time purchase. I have been trying to contact them and resolve the issue with no success.This is not a transparent business and pricing and not fair to the customers.

    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried signing up for hostgator to use as a landing page for my website, I was unable to transfer over my domain from Wix, and was told I would have to upgrade to a premium plan to do so. I am a non-profit animal rescue agency with no extra funds to do these things, so I chatted with hostgator and asked to cancel everything and refund since I am unable to use their services and have never used their services. I was told they couldn't refund me because of the year changing from 2024 to no 2025 even though it had only been a short period of time.I wouldn't recommend using this website.

    • Initial Complaint

      Date:02/03/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want *******, mydomain.com and the parent company Newfold Digital to delete my private data from their systems according to the Colorado Privacy Act (CPA) of 2023 and according to the Colorado Attorney General. Newfold Digital refuses to delete my personal data and continues to contact me via unsolicited emails. When I asked them to stop contacting me, they told me I should just block all their emails.

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Most recent Date/ID: 01/28/25 / ********** The Newfold Privacy Notice, "Right To Control How Your Personal Information Is Used" section is not accurate. Newfold does not provide the right to control as stated in the privacy notice. Despite countless repeated attempts to get resolution, the cases are always automatically closed with the same emails that just puts you in a never ending loop. I have submitted countless online data requests, emailed multiple departments, engaged in countless chats, etc. since 2023 but cannot get answers or resolution.Additionally, the "Contact Us and Complaints" section is misleading by suggesting that ********************************** engages an actual Data Protection Officer. That email address is actually an automated email that I think initiates another automated email that automatically closes the case. I have repeatedly requested to be connected with a Data Protection Officer or anyone that would help on several occasions using multiple methods. But it's always the same pre-programmed corporate responses.(Supporting documents are available upon request).

    Newfold Digital, Inc. is NOT a BBB Accredited Business.

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