Reviews

This profile includes reviews for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Newfold Digital, Inc. has 8 locations, listed below.

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  Newfold Digital, Inc.

  5335 Gate Pkwy Jacksonville, FL 32256

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  Dotster, Inc.

  13115 NE 4th St Ste 240 Ste 240 Vancouver, WA 98684

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  Bluehost Inc.

  1958 S 950 E Provo, UT 84606

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  FastDomain Inc.

  1958 S 950 E Provo, UT 84606

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  HostGator.com, L.L.C.

  5005 Mitchelldale St Ste 100 Houston, TX 77092

Review Details

• Review fromWilliam R

  Date: 11/05/2024

  1 star
  I have opened three chat tickets for an auth number to transfer my domain over the last several weeks and followed up with a support ticket email, all without any success.All three support instances promised the domain auth number would come, but it never came. I did this again on about 12 hours ago and same result. I mentioned this to the support person's on the 2nd and 3rd try and they said check your spam, it will be there in 4 hours. There is nothing anywhere and it is feeling deceptive to me at this point, especially since no response at all to support email and when I call it hangs up on me instantly. Can this be escalated, resolved or something?

• Review fromTa O

  Date: 11/04/2024

  1 star
  I've been with HostGator for 14 years. Recent renewal was a unexpected bump of 66%. **************** representative disputed that I bought hosting in 2021 and it was introductory price and said they could not locate any older invoices that I have. I was able to get some of the money back, but I've never seen this, if a company can't maintain their records how can they be trusted with their servers! Hopefully I will actually see the partial refund and my site will continue to work, but I am moving before next renewal. The fact that instead of raising the price reasonably they hope that some will not notice and they will pocket it under pretence of lost records is crazy!

• Review fromMelinda G

  Date: 10/26/2024

  1 star
  Bait and Switch and did not cancel when I processed a cancellation. My original subscription was for $107.16. I cancelled and never used this service. It renewed on Oct. 6, 2024, for $328. 81. More than a 300% increase I did not see the charge until Oct. 13, 2024 because I had no power or phone service from 9/27 to 10/13/2024 due to hurricane ******. This is a subscription for future services I had cancelled, but somehow, they didn't cancel on their end. I canceled and asked for a refund. I explained the hurricane circumstances. They refused by email with an address I could not reply to. Citing, I did not request a refund by 10/6/2024. It made no difference that they charged without authorization, and I had no way to contact ******* credit card company return the charge, but Bluehost is still actively trying to collect through ******. ****** has not made a decision yet. I removed my bank account from ******, and I will contest with my credit card company again, if this charge shows up again.I repeat this is for future services I haven't used.This company is a scam. Buyer beware.

• Review fromGinger M

  Date: 10/22/2024

  1 star
  **************** people are friendly; however, every time I call in, I have to talk to a new person as there is no way to reach the previous person. My email has been down for over two weeks now. Our company and our sister company have been customers for 10+ years. We received an email notice stating that they were getting rid of the unlimited plan and that we would need to upgrade or our email would quit working. Our sister company did not receive this email. Once we upgraded, our emails quit working. We called back and they said, well the max GB you can have on this plan is 100gb, you will need to delete emails. Frustrated, we started deleting, and the number was decreasing by a small amount. We got more aggressive and deleted everything with big files in our emails. Literally, there was no more we could delete. We could only get to 139GB. Then they told me I needed to go to a private server, which would cost $851 for 200GB. It has been over two weeks, and our email is still down. Customers are calling to ask why we haven't responded to their emails. Our emails are sitting in their queue. Even though our sister company is STILL on the unlimited plan and their email is working fine, they WILL NOT switch me back and do not seem to be able to fix this server. I can't switch companies until I can retrieve the emails in their queue. I CANNOT get ahold of anyone at their corporate office or anyone who speaks English to understand the severity of this issue thoroughly. Everyone just keeps saying, we understand your frustration and the importance of this, that you are at our highest level of service, level 4, but NO ONE is fixing our issue. My business is being hurt right now as this is the start of my busiest time of the year with Christmas quotes and orders we receive via email, and we CANNOT get any of them. I have no idea where to go from here; I call them every day to get answers.

• Review fromNatalie D

  Date: 10/11/2024

  1 star
  I was charged almost $600 for website hosting that I did not authorize. I caught the charge within hours of it being initiated, and I immediately contacted Bluehost customer service. They were not helpful, nor agreeing to my refund request. I was told that per their return policy the purchase was final. It was only once I asked for a supervisor and threatened to dispute the charges that they gave me a refund. This is not a good company and they will charge you without notice, if you are affiliated with them watch your bank account.

• Review fromAmy B

  Date: 09/29/2024

  1 star
  Bluehost has nearly ruined my life this year. I was with them from ********* for hosting for my website and for the first few years, it was fine. But then I started not being able to load my website from my home internet. Multiple calls to Bluehost customer service resulted in me arguing with rude, condescending, unhelpful agents who insisted the issue wasn't their fault and to deal with my internet provider. Turns out it wasn't my internet, it was Bluehost and my website was down for nearly 6 months intermittently. My emails also started getting blocked by spam detectors. Bluehost DESTROYED my business with their unreliable hosting. I've just switched away from them and feel like I can finally breathe, but the wreckage it caused in lost business is devastating.

• Review fromBen S

  Date: 09/19/2024

  1 star
  Wow the tangled mess: Bluehost has BBB headquarters as Newfold Digital inc. However, when you got to your Bluehost account and look at your Master Service Agreement you find they have changed the name of the company you are contracting with to Web.com. All are getting trashed by cusomer complaints. How many heads does this Hydra have and how can we avoid it! web.com Bluehost.com iPage BlueHost StartLogic JustHost Super Green Hosting They give us the option to turn "auto renew" on or off. However, they are not honoring the customer's request and causing a mess by taking the money and then running you around trying to run out the 30 time limit for disputing with your credit card company.

• Review fromCarly P

  Date: 09/19/2024

  1 star
  Do not trust them with your emails. My business emails were down for 4 days. We are an established business in service for over 10 yrs so you can imagine the impact that made. On day 4 I had my assistant transfer us all to **************** 365.Just Host (owned by ********) claims it was because of our Nameservers being used at ***. Strange because that isn't an issue for ********** They were able to keep everything setup at *** as it was (no changes) and simply put in the correct settings to get the emails managed by ********* alone.What is also fishy about this is that on Monday, we just had an issue with a few clients receiving and sending emails to us (not completely down). So we called to have them fix it, one of the employees reset something on the background and my emails crashed. So before Monday the Nameservers were not an issue but after that they were? They are either this untrained on the backend or trying to get me to move other services to them. I tried to turn off auto cancel - not available as described on their page, so I haven't been able to close the account yet. They also want prorate the cancellation which would have been more than fair considering they actually forced their customer elsewhere due to their lack of knowledge and inability to solve the problem effectively and efficiently. For email I use ********* 365 now and really happy - my husband uses ****** ********* and loves it. It's worth the extra cash to not have the headache.

• Review fromBarbara G

  Date: 09/15/2024

  1 star
  NO STARS for Newfold Digital, Inc. ************ owns / operates Domain.com, and this domain hosting service has been going downhill for the last 4 years. I used to receive excellent customer service and their online web domain management portal was very user-friendly. They changed the portal for the worse, and now all tech support is done overseas, by people who don't speak English well. Lately I have had to transfer all my domains away from being hosted on Domain.com, as they were unable to provide the service and support I needed. Now they continue to bill me for services they are no longer providing, and do not offer a way to cancel my credit card on file with them. There is NO ONLINE CHAT available or 800 phone number to call to get help. This is a TOTAL DISASTER for any consumer, so STAY AWAY. I will have to take up collecting my refund with my credit card company, as Domain.com (Newfold Digital) is ****

• Review fromRobert P

  Date: 09/08/2024

  1 star
  If I could give no stars I would. Bluehost customer service based in the *********** as of today according to a supervisor is horrible. They charged me for a service I specifically told them I didn't want. They wont give credit for having to waste time on the phone fixing problems they create. Are they really renting space in the *************************. Does anyone know how to get this company investigated for their fraudulent billing and horrible customer service. Are they really a US company or using a fictitious address and taking advantage of Americans? Does anyone know who to contact to get them investigated for fraud? I am on disability with limited income I am leaving them tomorrow and hoping they pay me back for what I told them I didn't want and will call the bank tomorrow.