Reviews

This profile includes reviews for Svelte Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Svelte Media, Inc.

  460 Jupiter Ln Juno Beach, FL 33408-2013

  
• 

  Svelte Media, Inc.

  499 Evernia St Apt 303 West Palm Beach, FL 33401-5450

  

Review Details

• Review fromEvelyn O

  Date: 04/24/2025

  5 stars

  Evelyn O

  Date: 04/24/2025

  
  I am amazed at the results. I printed the information and food plan. I stuck to Day zero perfectly. I had slight modifications in the first 3 days. Over Easter and a family birthday I did not stick to it fully, but I'm back on track for the last two days. The results are absolutely amazing. I love, love, love this program! The food is healthy, simple to follow instructions for preparation, Understanding the benefits from the foods recommended is empowering. I can see myself doing this program for the rest of my life. It's a body mind and Spirit rejuvenation.
  
  

  Svelte Media, Inc.

  Date: 04/28/2025

  Hi, ******. Thank you so much for sharing your experience! We're thrilled to hear about your amazing results and how much you're enjoying the program. It's wonderful to know youre finding the food plan simple, empowering, and sustainable for the long term. Remember, it's all about progress, not perfection and you're doing an incredible job! If you ever need any support along the way, feel free to reach out to us at ******************************************* We're here for you!

   

   

• Review fromMARGIE C

  Date: 04/14/2025

  2 stars

  MARGIE C

  Date: 04/14/2025

  Hello the same thing happened to me . I even canceled it and it showed that it was but now as of today my card showed a ***** Not good at all!
  

  Svelte Media, Inc.

  Date: 04/16/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, we have cancelled your subscription and refunded $49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

• Review fromNancy S

  Date: 04/11/2025

  1 star

  Nancy S

  Date: 04/11/2025

  They charged me for a monthly fee without any warning or notification or any kind of email. I was unaware because it was something they automatically did unless you contacted them when I called the company to complain. They would only refund me the current month very shady very underhanded shame shame shame on them do not have anything to do with this company. Do not believe that ******** cares about you its a money grab please share with everybody you know do not have anything to do with this company
  

  Svelte Media, Inc.

  Date: 04/14/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,we already cancelled this and refunded you 2x$49. 
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

• Review fromVioletta L

  Date: 04/05/2025

  1 star

  Violetta L

  Date: 04/05/2025

  Warning: Svelte Feels Like a Scam!If I could give Zero stars I would.I signed up for a 7-day free trial with Svelte, and without any notification or reminder, they charged me a monthly fee once the trial ended. There was no clear warning or communication, which feels incredibly deceptive and dishonest.Even worse I was actively trying to unsubscribe before the trial ended, but their check your subscription section on the website was completely broken. I tried multiple times, but it wouldnt load or show any information, which made it impossible to cancel in time. It honestly feels like they designed it that way on purpose.This kind of practice is unacceptable taking advantage of people by making it difficult to cancel and then slipping in charges without proper notice. Svelte seems to be thriving off of misleading people instead of offering genuine support or value.I want my $69.80CAD ********** Mere, if you're aware of this business model I hope you sleep well at night knowing your success is built off of exploiting ********* anyone considering Svelte: beware. Dont fall into the trap.
  

  Svelte Media, Inc.

  Date: 04/07/2025

  Hi, Violetta. Were sorry to hear about your experience, and we truly apologize for the frustration this has caused you. We want to assure you that you are no longer under subscription with us. We understand how important clear communication is, and we are actively working to improve the process to prevent situations like this.

  
  We take all concerns seriously and genuinely appreciate your feedback as it helps us improve. If theres anything else we can do to assist you, please dont hesitate to reach out to us at ******************************************* Thank you for your understanding, and we hope we can provide you with a better experience moving forward.

• Review fromCristina M

  Date: 04/04/2025

  1 star

  Cristina M

  Date: 04/04/2025

  Terrible service. Unauthorized charge of $72.36.I was charged $72.36 without my consent, supposedly for a program I never purchased. I never received a confirmation email, a download link, or any kind of notice in my inbox to alert me of this charge. When I finally noticed it and called their so-called customer service, I spoke with Mr. ****** *******, who basically told me after 1 hour and 15 minutes on the phone that there was nothing they could do because more than 60 days had passed.Seriously? Thats how they handle unauthorized charges? This is a clear scam they charge your account without consent, give you no notification, and then hide behind a time policy to avoid refunds. This isnt just bad service, its fraud.I have no idea how this company is still in business when there are so many customers complaining about the exact same thing. I demand a full refund. What youre doing is stealing. Stay far away from this company.
  

  Svelte Media, Inc.

  Date: 04/07/2025

  Hello, ********. Were very sorry to hear about your experience. Our team has tried reaching out to you by phone but unfortunately, we were unable to connect. Weve also emailed you directly to help resolve this issue as quickly as possible.

  
  We want to assure you that we take all concerns seriously. Our priority is to provide great customer service and to address any issues promptly. If you haven't received a response yet, please check your inbox (including spam/junk folders) or get in touch with us at ****************************************** so we can resolve this for you.

  
  Thank you for your patience, and we look forward to assisting you further!

• Review fromElle S

  Date: 03/31/2025

  1 star

  Elle S

  Date: 03/31/2025

  I'm disabled and the program did not meet my needs. I tried to cancel through the website during the first week, but they have deactivated the button that links to "no, cancel subscription" so it's impossible to actually cancel your subscription. I sent them a message through their website but received no response. I've also sent emails after receiving additional charges, even though I'd messaged to cancel my subscription and receive a full refund. I received an email just today saying I'd joined the "accelerated body club" when I never joined it, even though they'd sent me an email every day trying to upsell me into joining the club. Buyer beware of the bait and switch and lack of a way to cancel your subscription, the unresponsiveness of support teams during the trial period and the way they quietly set up recurring payments if you pay through ******...then charge you unknowingly.Also beware that if you are disabled, the programs available my not be accessible to you, even though there are a few modifications. And you might have to go through a drawn out process to cancel and get a refund.
  

  Svelte Media, Inc.

  Date: 04/02/2025

  Hello, Elle. Were truly sorry for any frustration youve experienced. We want to assure you that we are not a scam, and in an effort to avoid confusion, we have a two-step verification process for adding the program to your dashboard.

  
  We have already refunded you in full and canceled your subscription. Our goal is always to provide a positive experience, and we appreciate your feedback. If you need any further assistance, please reach out to us at ********************************************** here to help.

• Review fromMarion L

  Date: 03/30/2025

  1 star

  Marion L

  Date: 03/30/2025

  
  0 Stars. A $29.99 item suddenly turned into $199 (potentially more) bill. This change was not noticeable. The fact that PayPal was unable to cancel the order indicates negative intent.
  

  Svelte Media, Inc.

  Date: 04/02/2025

  Hello, ******. We're sorry for any confusion regarding your purchase. We want to assure you that we are not a scam, and in an effort to avoid misunderstandings, we have a two-step verification process for adding the program to your dashboard.

  We have cancelled your subscription and refunded you. Feel free reach out to us at ******************************************* and we will be happy to help you. Your satisfaction is important to us!

• Review fromYvette E

  Date: 03/19/2025

  1 star

  Yvette E

  Date: 03/19/2025

  Svelte is a rip off company taking advantage of people by charging them a monthly fee with no notification after a 7 day free trial on their service. Beware do not get sucked into their scam!!! They are thriving from ripping people off!!! I don't know how people like this can live with themselves taking advantage of people. Coach Mere, i hope you sleep well at night!!!
  

  Svelte Media, Inc.

  Date: 03/21/2025

  Hello, ******. Were sorry to hear about your frustration. We want to assure you that we are not a scam, and in an effort to avoid confusion, we have a two-step verification process for adding the program to your dashboard. However, we understand how this may have been unclear, and we truly apologize for any inconvenience. We have cancelled your subscription and extended our money back guarantee and refunded 3x$49.

   

  Our team is here to help make this rightplease reach out to us at ******************************************* and well be happy to assist you in accessing everything you need.
  

  
  

• Review fromPatricia D

  Date: 03/10/2025

  1 star

  Patricia D

  Date: 03/10/2025

  Tried reaching Svelte to cancel the monthly fees before they started. The only contact info I could find was by email. I emailed them, with the cancelation but then I was still charged ***** besides paying the ***** for the free ******** far as I am concerned I am owed a total of $78.00.
  

  Svelte Media, Inc.

  Date: 03/12/2025

  Dear ********,

  
  We apologize for the inconvenience you've experienced. Upon reviewing your account, we've processed refunds of $29 and $49, totaling $78. Please allow 5-10 business days for these refunds to reflect in your account.

  
  If you have further questions, feel free to contact us at ****************************************************************************.

• Review fromDawn M

  Date: 03/05/2025

  1 star

  Dawn M

  Date: 03/05/2025

  this company does not send you any notice that they bill you on a monthly basis after the free trial
  

  Svelte Media, Inc.

  Date: 03/10/2025

  Hello ****,

   

  Were sorry to hear that you feel this way. We aim to be transparent about our billing practices, and our terms do outline that after the free trial, a monthly subscription will be initiated. We do send notification emails regarding billing.

  
  If you have any concerns or believe you didnt receive the appropriate notifications, please contact us at ****************************************** so we can review your account and help resolve any issues. Your feedback is important to us, and we're here to help.