Reviews
This profile includes reviews for Svelte Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 264 Customer Reviews
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Review fromRobin S
Date: 02/27/2025
1 starRobin S
Date: 02/27/2025
Ive been trying to reach Svelte for a complete refund and my text and email messages are all returned. In light of the 100% money back guarantee, it seems intentional to struggle with the refund request. I cannot this program to anyone in good conscience because of the poor customer service and lack of transparency when requesting a refund. I find it hard to believe this program can remain in business with such poor assistance and without clear processes to follow when requesting a refund. Scammers? After this experience, I tend to believe thats what its all about.***** S
Svelte Media, Inc.
Date: 03/03/2025
Dear *****,
We sincerely apologize for any frustration you experienced while trying to reach us. We want to assure you that we are not a scam, and customer satisfaction is extremely important to us. Your subscription has been canceled, and we have processed a full refund of 3x $49 as per our 100% money-back guarantee.
We appreciate your feedback and are always working to improve our response times and transparency. If you have any further concerns or need additional assistance, please dont hesitate to reach out to us at ****************************************************************************.
Wishing you the best,
The Svelte TeamReview fromKasey H
Date: 02/26/2025
5 starsKasey H
Date: 02/26/2025
Svelte Training is great! The support team and everything is great! ??Svelte Media, Inc.
Date: 03/01/2025
Hello, *****. Thank you for your kind words! ?? We're thrilled to hear that you're enjoying Svelte Training and that our support team has been helpful. We're here to support you every step of the waykeep up the great work! ???Review fromClaudia R
Date: 02/21/2025
5 starsClaudia R
Date: 02/21/2025
Love their customer service!!! I had an issue on my end that ****** was able to help me with and saved the day <3Svelte Media, Inc.
Date: 02/24/2025
Hi there!
Thank you so much for sharing your experience! ?? We're thrilled to hear that ****** was able to help you out and save the day! Your kind words mean a lot to us, and we'll make sure ****** gets the recognition she deserves.
If you ever need anything else, please dont hesitate to reach out. We're always here to help!
Wishing you all the best,
The Svelte Training TeamReview fromAudra B
Date: 02/13/2025
5 starsAudra B
Date: 02/13/2025
I am genuinely impressed with the customer service at **********************. I had a query about my new account which was addressed immediately, then there was a misunderstanding regarding membership and payments; in every case I was dealt with straight away (time zones considered as I am in *********). The response was professional, polite and empathetic.:)Svelte Media, Inc.
Date: 02/18/2025
Hi, *****. Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team. We always strive to provide prompt, professional, and empathetic support, no matter where our customers are in the world. If you ever need anything else, dont hesitate to reach out. Wishing you all the best on your journey with Svelte! ??
Review fromMarisa P
Date: 01/28/2025
1 starMarisa P
Date: 01/28/2025
I want a refund but there is NO contact info on the transaction so I cant find a way to request a refund. ****** doesnt have their info. So this is suspicious since why cant I get their info to cancel the transaction. ***Svelte Media, Inc.
Date: 01/29/2025
Hi ******,
We sincerely apologize for the frustration you're experiencing. We understand how important it is to easily access contact information to resolve these matters, and we regret that this has caused you inconvenience.
To assist you with your refund request, we recommend reaching out to our customer support team directly at ****************************************** with your order details or ****** transaction ID. We are committed to resolving this for you as quickly as possible.
We take all customer concerns seriously and will do everything we can to address your situation.
Thank you for bringing this to our attention, and we look forward to helping you resolve this matter.
Kind regards,
The Svelte TeamReview fromChiara T
Date: 01/27/2025
1 starChiara T
Date: 01/27/2025
These people are scammers!!I bough metaboost thinking was once off charge and suddenly you find 80aud per month subscription On your credit card.I didnt not realised the charges until after 12 months. SCAMMERS! I want my money back as the advertisement was misleading and did not mention whatsoever any subscription. I have reported you to the ************************ and please anyone else that got scammed from this scam bags report them as well so they stop operating asap! Please refund all my money back asap from January last year! 12 months charges equates to 900 AUD.Scam bags ChiaraSvelte Media, Inc.
Date: 01/29/2025
Hi Chiara,
We are truly sorry to hear about your experience. We understand how concerning unexpected charges can be, and we sincerely apologize for any confusion caused. Our goal is to be transparent with all of our customers, and we regret if the subscription details were not clear at the time of your purchase.
To assist with your refund request, wed be happy to look into your case further. I will email you now so we can review your account and find the best possible resolution.
We take customer feedback seriously and are committed to addressing any concerns you have. Once again, we apologize for the inconvenience, and we hope to resolve this issue as quickly as possible.
Kind regards,
The Svelte TeamReview fromDiane R
Date: 01/24/2025
1 starDiane R
Date: 01/24/2025
Keep taking my money and when I try to cancel it says I don’t have an account. Waiting to hear back from someoneSvelte Media, Inc.
Date: 02/04/2025
Hi, *****. We have already cancelled your account.Review fromSusie L
Date: 01/19/2025
1 starSusie L
Date: 01/19/2025
How do you contact these people. Its supposed to be money back guarantee but you cant even get in touch with them once they take your moneySvelte Media, Inc.
Date: 01/22/2025
Hi, upon checking you contacted our support team and they have assisted you with your refund request.Review fromAmy C
Date: 01/15/2025
5 starsAmy C
Date: 01/15/2025
After completing the Metaboost Connection I lost 10 pounds and feel terrific! The recipes were easy to follow and the shopping list made it so easy! Thank you, Meredith, for sharing your knowledge with us. FINALLY, a plan that really works!Svelte Media, Inc.
Date: 01/16/2025
Hi ***. That's fantastic to hear! Congratulations on the 10-pound loss, and it's wonderful that the Metaboost Connection plan has been so effective for you. We're thrilled that the recipes and shopping list helped make your experience easier and more enjoyable. Thank you for sharing your success with us, and we're so happy to hear that the plan worked for you! If you have any more questions or need further support, feel free to reach out anytime. Keep up the great work! ??Review fromDarla B
Date: 12/29/2024
5 starsDarla B
Date: 12/29/2024
I purchased the One & Done program a year ago but stopped using the program due to medical conditions, since then I've been trying much lighter programs & asked if Svelte could assist with that. They replied to my requests immediately & provided several alternatives. I was surprised in their personal attention to my issues. They are there to help! Give them a try! I did even a year later.Svelte Media, Inc.
Date: 01/02/2025
Hi, *****. Thank you so much for sharing your experience! We're delighted to hear that our team could assist you with alternatives tailored to your needs, even a year after your initial purchase. Your kind words about our dedication to personal attention mean a lot to us, as we strive to provide the best support for all our customers.
Thank you for giving us another try and for encouraging others to do the same. Were here to help whenever you need us!
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