Complaints

This profile includes complaints for Good Greek Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Good Greek Moving & Storage

  50 S Old Dixie Hwy Jupiter, FL 33458-3570

  
• 

  Good Greek Moving & Storage

  3303 SW 12th Ave Unit 400 Fort Lauderdale, FL 33315-2882

  
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  Good Greek Moving & Storage

  6195 Tri County Commerce Way Ste 400 Fort Myers, FL 33905

• 

  Good Greek Moving & Storage

  1333 N Jog Rd STE 103 West Palm Beach, FL 33413-1024

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two months ago, on March 27th, Good Greek Moving & Storage delivered our household goods to our new home, after storing them with them since late November 2024. We were shocked at the extensive damage of so many items exceeding $4000. We have moved over a dozen times including overseas and across the country over the last 30 years but have never experienced such poor care and negligence of our valuables as under Good Greek's care, in a rather simple intrastate move within *******, from North of ******* to South of *****. The largest and most expensive item that makes up most of our claim, a year and half old Peloton Treadmill in great shape, valued at about $3000 to replace or $2000 to repair, was damaged to the point that it won't even turn on. We submitted their required claim forms with extensive pictures and finally received a response after 45 days that they would only reimburse us $640 based on the minimum 60 cents per pound under Florida law. We called and left many voicemails and emailed the director of claims, ****** *****, over a half dozen times to request at least $4000 to repair or replace our items and we received no response for her. She completed ignored us. Finally, just today, after several weeks, Ms. ***** responded via email with an increased refund offer from $640 to $950, which is still woefully insufficient to repair or replace the items that they clearly and openly admit was damaged under their care. We request that Good Greek Moving & Storage properly refund us at least $4000 so that we can at least repair or replace the items that we trusted under their care and they damaged.

  

  Business Response

  Date: 06/06/2025

  Good afternoon, 

  We greatly appreciate *** and Mrs. ****** time and the opportunity to rectify this matter with them. 

  Client has filed a claim with our organization and was processed based off the coverage elected for the move. 

  Thankfully the client was gracious enough to work with our organization, and we have come to an amicable resolution. 

  If there are any follow up questions or concerns, please do not hesitate to contact us. Thank you. 

   

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and we reluctantly find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a pastor in ************* and my board of deacons allocated $500 to help a former member in need with a move through Good Greek Movers. I made this payment over the phone via credit card and asked the representative multiple times to limit the payment to the $500 and to dissociate my card from the account since I knew the person in question was older and of limited means and that I was not willing or able to serve as their guarantor, nor was that appropriate in this professional role. The representative assured me that this has been done and Good Greek has a recording of this conversation. I recently found out that Good Greek failed to do what their representative had promised and charged my credit card for the move, which came to approximately $3000 dollars in total. They have returned some of this, but they are refusing to return the full amount, despite the fact that I only authorized a $500 charge and explicitly indicated that the card was not to be used on the account in any other way.

  

  Business Response

  Date: 05/23/2025

  Thank you for sharing the above reference complaint. We take matters of this nature very seriously and are committed to resolving this matter as swiftly as possible. 

  This matter is presently under review internally. Our team has been in consistent communications with the complainant. Additionally, there has been an adjustment on the subject account, and the complaint has received a partial refund as mentioned. 

  The complainant did in fact authorize a charge for our services rendered. There appears to be discrepancy as to the amount, which again, is under review and investigation. We are assessing all relevant information and documentation and will address any inadvertent errors accordingly. Once again, we remain committed to resolving this matter to the complaint and satisfaction as swifty as possible. Here at Good Greek, we value our customers and strive to elevate the customer experience at every turn. 

  Please feel free to contact me if you have any questions. Thank you so much and have a great day. 

  

  Business Response

  Date: 05/29/2025

  Good afternoon , 

  This message serves as a follow up to complaint *********** for Ms. **** ******. We are happy to report that we have worked internally with client to come to an amicable resolution and closing to this matter. 

  We are on stand by if you or the client has any additional questions or concerns. Thank you for your time. 

  

  Business Response

  Date: 05/29/2025

  Good afternoon , 

  This message serves as a follow up to complaint *********** for Ms. **** ******. We are happy to report that we have worked internally with client to come to an amicable resolution and closing to this matter. 

  We are on stand by if you or the client has any additional questions or concerns. Thank you for your time.
  

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23274647
  
  Good Greek did ultimately refund the money that they had wrongly charged, however it took over three weeks and was exceptionally stressful, with inconsistent communication of their part. Furthermore, there are a number of items in their responses that are misleading and dishonest. For these reasons, I am rejecting their response.

  First, Good Greek's claim in their 5/27 response that my complaint was not about unauthorized charges but a "discrepancy as to the amount," is incorrect. Good Greek made two charges to my credit card despite a note in my file explicitly stating that the account was not to be charged further. The dispute was not about the amount, but about the fact that they gave their driver access to a card after I had explicitly said I did not authorize further use and after their representative had assured me that it would not be used again. 

  Second, Good Greek's claim 5/29 claim that they reached an "amicable resolution" with me is also incorrect. I am not satisfied with their cavalier treatment of my financial data, their tireless work to avoid accountability, the unacceptable amount of time it took to receive a refund, and their misrepresentation of my complaint. 

  There is no follow up needed, as there is no further action Good Greek could take that would make me withdraw this claim or express satisfaction with its resolution. I hope that my complaint can help alert others to this unscrupulous business before they find themselves in the same position I was. 

  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Good Greek to unload a moving truck on March 1, 2025. I paid them a total of $583.75.The contract I e-signed with them was in digital form and did not allow me to select an option for additional insurance. In addition, it was never explained to me that I had the option to obtain additional insurance.On the day of the move (March 1st), Good Greek sent three (3) individuals to unpack the truck. The very last item to be unpacked was a 75" ******* 4k ******** (purchased for $2130 about 2 years ago). The movers dropped the television on its corner, causing the screen to break. The mover who dropped it was extremely unprofessional, unapologetic, and verbally harassed me when I asked to take a photo or video of him and the broken television.I immediately called the Good Greek corporate office and was reassured that everything would be fine and that they would recoup me for the broken television.I submitted a claim with Good Greek for the broken TV that same day. It took them 25 days to respond to the claim. Their response only offered me $150.00. I did not accept this offer because it is unreasonable and fails to properly compensate me for the damage caused. I am willing to accept $1,200.00 (the market value of a replacement TV).

  

  Business Response

  Date: 05/07/2025

  On behalf of the Good Greek organization, I submit the following reply statement in response to the complaint filed by Mr. ********* hereinafter the customer. 

  The customer contacted our organization on Feb 26th ***** for labor services to unload a truck that was not loaded or packed by our organization. 

  Client submitted claim on the 1st of March but did not submit supporting documentation for claim until the 5th of March. By contract, we are allotted 90 days to provide resolution to client. Mr. ******** was provided a determination on the 25th of March. 

  Per the terms of Mr. ********* signed agreement, client elected standard protection which is $0.60 per pound per item. Per the exact terms, we hold no liability for any damage reported from a truck we did not load or pack. 

  In good faith, we presented the client a good faith of $150 to go towards his loss. Our crew members reserve the right to not be recorded. We provided our client with all relevant information for coverage and liability terms. 

  Please see attached signed estimate, signed contract and claim determination for your review. I have highlighted pertinent information for easy review. Please let us know if you have any questions or require any additional information. At this time, we stand by our final offer of $150 as the best and last offer for this claim. Thank you. 

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23235456
  
  Thank you for your response. I just emailed ****** ***** in your claims department, stating that I would like to go ahead and accept the $150.00 good faith offer. Once I actually receive that payment, I will agree to accept your response and close this case. For now, I'd like it to remain open until I receive the payment. 

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2025 i contacted Good Greek to set up my move from brickell to *************. at the time i advised that a *** was required by the building that i lived in and that the moving truck would need to be a certain height if it was to tall they would not allow them in.A few weeks before the move I called to let them know that i would also be needing to dispose of a TV stand and dining room table.On March 19th they showed up for the move and were not allowed in becasue the truck they sent was to tall. I called the company and they said that they were going to send another truck over, but that it would take some time. In an effort to avoid having to come up with a plan when the truck arrived they were going to leave two men to start packing. I advised that everything was ready to go. all that need to be wrapped was the mattress, mirror and sofa. I was told not to worry that they would start with that and when the moving truck arrived they would be ready to go.The two men were very profession and finished working within 45 mintues. They stayed waiting for about 2 hours until the new truck showed up. I was told that i was not going to be charged for the disposal of the furniture. when we arrived at the storage place to unload the truck i was given the bill and noticed that they were charging me from the moment the two men got off the truck. I called and was told that i was not being charged for the disposal due to their error for sending the wrong truck. I understood but also told them that i was being charged for 2 hours of work that was not performed. I was advised that they could not do both. in the end i was charged for the furniture removal and not charged for 1 hour of work. they messes up. there is an email with exact truck measurements. they should not have charged me for the disposal or the 2 hours of work not performed. at the time they were holding my things hostage and need to resolve to avoid incurring additional time.

  

  Business Response

  Date: 05/14/2025

  Good afternoon , 

  We are in receipt of clients complaint and apologize for any inconvenience this matter may have caused. 

  From our records, I see client was extended compensation in the total of $261.25 for the waiting time. This credit was provided based off the report of client, even though we have GPS time stamps that reflect a shorter waiting time. 

  I have attempted to call client to further discuss a resolution, in hopes of coming to a swift closing to this issue we are prepared to split the cost of the Junk removal service that was provided. 

  This would extend the client a credit of $197.50 but we will round to a credit of $200.00. We are hopeful that our good faith offer is met with our clients approval. Thank you and we look forward to hearing back. 

  Customer Answer

  Date: 05/28/2025

  They did not extend a credit at any time during the move. 
  the fact that there was a wait time was due to an error on their part. 
  good Greek left me a message a few weeks ago. I called back and was left on hold. Per there message below they are willing to provide a $200 refund which I can accept. 

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23191352
  
  They did not extend a credit at any time during the move. 
  the fact that there was a wait time was due to an error on their part. 
  good Greek left me a message a few weeks ago. I called back and was left on hold. Per there message below they are willing to provide a $200 refund which I can accept.
  
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 05/29/2025

  Good morning, 

  Thank you Mrs. ******** for your response and follow up to this matter. 

  We are happy to hear we are able to reach an amicable resolution to this matter. Attached in this thread is a copy of your invoice reflecting the initial credit applied to your file for your records. 

  To accept the additional credit extended to you, I have sent you a document for your review and signature as a docusign via email. 

  If you or BBB have any follow up questions or concerns, please do not hesitate to let us know. Thank you. 

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23191352
  
  I am rejecting this response because: I have not recieved any emails or documents regarding a return. 
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was the most horrific experience we have EVER ******* of the men put the back of his head through the wall. They broke a long price of glass from our dresser drawer before they had even been able to wrap it. So it was in storage for 3 weeks and then moving day came. Apparently two different sets of crew packed the truck and delivered them. As soon as they opened the truck doors 3 of our beautiful ceramic outside pots came flying out and smashed into little pieces. special pool lounge bed which had come from a specialty patio company, broken and beyond repair. pool outdoor towel rail which also comes from a specialty patio company, broken beyond repair, it was my mums who passed away two years ago so not replaceable and very upset. A heavy 55 ******** that was cracked and broken picture now doesnt work, tv stand which now we cant use the tv was cracked and broken so tv no use, another tv that the legs were broken off from. Someone just threw our things into this truck and had no care of someone elses belongings. 2 tv couch stands chipped a long thin low wood table scratched all along the top and chipped. guest bedroom side table. The legs were chipped and broken, A headboard was broken and bent, the wood bed frame had a piece completely broken off and bent, his dresser drawer legs were chipped and broken. Now my box I had packed with all my dishes in FRAGILE stickers on every side of the box was crammed at the bottom of boxes that were heavy piled on top of it, and the box had been packed ************* come the office desk Unbelievable. Chipped, split, cracked and broken. My inside fireplace cabinet, the side legs we completely broken off, chipped and split again. new custom made outdoor table and chairs at the cost of $7,000 now have deep scratches, chipped and dented parts on them thanks to your company. We have 4 tall lamps with shelves and they all came out chipped and ************ husband and I take great pride and care of ALL of our things.

  

  Business Response

  Date: 05/01/2025

  Good afternoon , 

  We are in receipt of Mrs. ******* complaint. We do highly appreciate the feedback and take matters of this nature very seriously. 

  Mr. and Mrs. ****** have filed a claim with our organization for damages. 

  Our claims department has expedited the review of their claim in good faith and has provided client with an accurate claim determination. 

  We are hopeful that our good faith attempts are met with their approval. We are on standby for any follow up questions or concerns. Thank you. 

  Customer Answer

  Date: 05/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/15 we were price $2600. The move was completed at 3pm eastern. During the move - the movers broke a $508.24 TV Stand. The drive back for the movers is 3.5 hours. We were charged $3500 for them getting back after 9pm. They are also only offering $350 for the TV Stand after receipts and pictures were sent. They also did not offer us military discount which is advertised. I have contacted 3 people from their company and they are magically adding extra fees to cover their side. We are out an extra $1500 because of false quoting and they are not taking responsibility for their end.

  

  Business Response

  Date: 03/25/2025

  Good afternoon , 

  Client has worked directly with us to come to an amicable resolution. We have extended a generous good faith offer and client has accepted. 

  We deem this matter resolved and closed. Thank you. 

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The good greek moving company demanded I only remit in currency. They took my valuables priceless jewelry and paintings.I demanded they remove the items from truck the said NO.THEY TOOK MY BELONGINGS THEY NEVER CONTACTED ME AGAIN. THE ALLEGED ACTIONS THEY SAID BECAME A AUCTION. THEY REFUSED EVIDENCE. THEY KEPT MY BELONGINGS FOR THEMSEVES

  

  Business Response

  Date: 04/02/2025

  On behalf of the Good Greek organization, I submit the following reply statement in response to the complaint filed by Mr. ********* hereinafter the customer. 
  
  The customer contacted our organization on about December 1, 2021 for moving in storage services. Based on the customers request, an estimate was reduced to writing and submitted to the customer for consideration.  
  
  The estimate, and subsequent contract executed between the parties, specifically details the charges for our professional services.  An initial deposit was collected.  Pursuant to our contract, storage services are built monthly.Despite contractual requirements, and our follow up communications, the customer failed to timely tender regular monthly payments as required. Our organization attempted to follow up on numerous occasions to address the account delinquency and then the hopes of an amicable resolution. 
  
  At all times, our organization complied with the terms of the contract between the parties, applicable law, and appropriate protocol. In addition to several ************************ our organization sent collection communications, and formal statutory required notifications of the delinquency and potential of auction. Unfortunately, the customer failed to remedy the delinquency which resulted in the lawful auction of his property in 2023.  Attached please find a copy of the contract, account statement, and the notice of auction due to default. 
  
  Despite our organizations right to act sooner, we made several attempts to amicably resolve this matter. Unfortunately, default was not appropriately remedied. As outlined in the attached statement, customers account with organization was delinquent in the approximate sum of $25,970 at the time of auction. 
  
  Our organization made diligent attempts to amicably remedy this matter with the customer in the hopes of mutual beneficial resolution.  We take matters of this nature very seriously and committed to serving our customers and the community.  Upon review of the foregoing and the attachments, please advise if you have any follow-up questions. 
  
  Thank you so much and have a great day.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to move furniture and household items from one of my homes into storage for a few months. When my belongings were returned, I discovered significant damage, missing items, and signs of unauthorized tampering.Issues Encountered:Unapproved ******************** Privacy Violation When my items were picked up, they were securely packed in heavy-duty ********** moving boxes.Upon return, I found that my items had been repacked into Good Greek-branded boxes.This is an unacceptable breach of privacy, and I have no way of knowing if items were lost, stolen, or tampered with.Extensive Property Damage Several pieces of brand-new furniture (purchased six months prior) were returned with chipped wood, scratches, and visible mishandling.Collectors lamps were shattered, music equipment was damaged beyond repair, kitchen appliances were broken, and my Sonos sound system speakers were completely destroyed.The total monetary loss due to damages is substantial.Missing Items Several items were not returned with the rest of my shipment, including:Kitchen utensils, plates, and books Various household items and personal belongings As time passes, I continue to notice additional missing items.Lack of ************************************************** has provided no clear explanation, no apology, and no effort to resolve these issues.Despite multiple attempts to reach out, Good Greek Moving has failed to take responsibility for the mishandling and loss of my property.Resolution Requested:Given the extent of the damages and losses, I am formally requesting:Compensation for all damaged and missing items.A written response from Good Greek Moving regarding their handling of this situation.This experience has been unacceptable, and I urge the Better Business Bureau to take appropriate action to hold Good Greek Moving accountable for their negligence. I have attached photographic evidence of the damages and missing items for review.

  

  Business Response

  Date: 02/28/2025

  Good evening, 

  First and foremost we appreciate our client bringing their concerns to our attention and providing us with the opportunity to correct this error. 

  Our claims department is in receipt of the claims form and supporting documents. We will be handing this matter internally with our client within the allotted time frame. 

  Please advise if you have any questions in the meantime. Thank you. 

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22979124
  
  I am rejecting this response because:

  The total value of the damaged items is approximately $8,000, in addition to the irreplaceable sentimental value they hold. Furthermore, I paid over $6,000 for Good Greek to execute their duties as a professional moving company, yet the service provided has been wholly unsatisfactory.
  
  Despite these damages and the clear mishandling of my property, I have been offered only $700 in compensationan amount that is entirely insufficient and does not reflect the extent of the losses incurred.
  
  Additionally, I have demanded an explanation as to why my personal belongings, which I meticulously packed, were unpacked, rummaged through, and repacked incorrectly at your facility. No satisfactory explanation has been provided. It is also important to note that Good Greek held my items in storage for approximately two months. During this period, I strongly suspect that an incident occurred, causing significant damage to my furniture and personal belongings, yet the company has failed to acknowledge any responsibility. I have attached a picture showing how everything was packed prior to Good Greek taking custody of the items.
  
  Please see the attached email correspondence between my assistant, ***, and a Good Greek representative for further context.

   

  
  Sincerely,
  
  ******** ******

  Customer Answer

  Date: 03/12/2025

  Attached are images demonstrating the original condition in which the items were packed. As evidenced in the images, the items were meticulously organized and securely placed inside brand-new, heavy-duty moving boxes.

  Customer Answer

  Date: 03/12/2025

  Attached are the receipts of the payment I made to Good Greek to store and move my furniture. grand total: $5,095.69

  

  Business Response

  Date: 03/12/2025

  Good afternoon , 

  We are in receipt of our clients claim and have presented a good faith offer based off of the coverage elected for the move. 

  Client is currently reviewing our good faith offer and we are awaiting their response. We are on standby for any questions or concerns. Thank you. 

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 22979124
  
  I am rejecting this response because: The moving company did not perform the job I hired them to do.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Greek Moving & Storage provided me with a written quote of $895 for a 4-hour move, but I was ultimately billed $2,367.66, an overcharge of 165%.The move took 7 hours instead of 4, even though all items were pre-packed and only 6 boxes and furniture (which they disassembled but didnt have to reassemble) needed to be moved. The company never disclosed extra costs, which included:Mattress Bags: $36 Mirror Cartons: $96 Shrink Wrap: $125 Tape (18 Rolls @ $6 each): $108 Wardrobe Box: $24 Overtime Charge (0.25 hours): $67.13 Additionally, I was charged an unexplained "Operational Surcharge" of $1,888.13, later partially discounted to $472.03. The full breakdown of costs was not provided upfront, and the company failed to notify me about overtime rates or additional fees before proceeding with the move.This is a clear case of deceptive pricing, hidden charges, and fraudulent business practices. I demand an immediate refund of the excess charges and full transparency regarding how quotes are calculated.

  

  Business Response

  Date: 02/11/2025

  Mr. ******** did not return our calls to discuss his file but did respond to us via email.

  Mr. ******** was not provided a guaranteed price for his move. Our estimator, confirmation agent, and the written estimate provided explained the rate as $179 per hour with 3-hour minimum for labor +1 hour of travel time + 25% surcharge. Materials charged based upon usage and any time over 8 hours charged at time and a half. I've included Mr. ******** signed estimate and contract agreeing to the terms. 

  After examining Mr. ********* concerns regarding the materials, overtime, and travel charges, we offered a courtesy discount of $350, which he has refused. Our goal remains to solve Mr. ********* concerns amicably. 

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22907185
  
  Good Greek Moving & Storage continues to misrepresent the issue and avoid accountability for their deceptive business practices.
  Misleading Quotation: While they now claim I was not provided a guaranteed rate, I was explicitly told over the phone that my move would cost $895. This was the clear expectation set by their estimator. At no point was I informed that the final cost could exceed $2,300.
  Excessive & Unjustified Charges:
  The move took 7 hours, despite no furniture needing reassembly and only six boxes being transported.
  The moving team took over 40 minutes to arrive at my new place, which was a 7-minute drivean unjustified delay that inflated billable hours.
  I was charged for excessive materials (18 rolls of tape, a $125 shrink wrap charge, and mirror cartons), none of which were properly disclosed upfront.
  Failure to Provide a Fair Resolution: While they offered a mere $350 refund, this does not even begin to cover the $1,472.66 in overcharges.
  Desired Outcome:
  I am not accepting their response as it fails to address the deceptive pricing, excessive labor charges, and unexplained fees. I am requesting a refund of at least $1,000.

  

  Business Response

  Date: 02/11/2025

  Good afternoon , 

  We appreciate Mr. ******** response to this matter. It is our goal to come to an amicable resolution and to correct any miscalculations. Fortunately, we have GPS on all of our trucks in our fleet that record in real time with time stamps and addresses for quality control. Per the gps coordinates included above the crew arrived at Mr. ******** residence within 13 minutes of departure from his origin. No stops were made in between. Additionally, the crew did finish at 6:21pm, according to the signed agreement the clock will be rounded to the nearest quarter hour. Client was billed for an estimated finish time of 6:45, meaning an adjustment of 15 minutes is owed. Clock should start upon arrival of the crew which according to the same gps time stamps was 11:06. We billed client starting at 11:30am. I have reattached the signed estimate and contract highlighting the date and time stamp of signature which was 24 hours prior to the move. In both agreements each charge for materials is listed and multiple disclosure of charges that will apply. Per the terms we owe Mr. ******** a credit of $83.91 but in the hopes of closing out this matter we are extending a credit of $350 in good faith. Please do not hesitate to contact is any additional documents or information is needed. Thank you. 

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22907185
  
  While I appreciate Good Greek Moving & Storages response, their claims continue to miss the key issuemisleading pricing, unjustified charges, and billing irregularities.
  1. GPS Claims Do Not Match the Reality of the Move
  I took an **** at 3:50 PM and arrived at my destination at 4:03 PM.
  By the time I left my apartment, the movers had already finished loading for at least 1015 minutes.
  Despite this, the moving truck did not arrive until 4:41 PM, at which point I was told I needed to pay the invoice before unloading could begin.
  I paid the invoice immediately upon receiving it via email. (Proof of **** trip and invoice timestamps attached).
  2. Unjustified Delays and Excessive Charges
  There was a 38-minute gap between my arrival and the trucks arrival, despite the move being only 7 minutes away.
  This delay artificially inflated the total labor time and final invoice.
  The 7-hour labor charge is completely unreasonable given that no furniture reassembly was required.
  3. Inadequate Resolution & Lack of Transparency
  Good Greek Moving & Storage now admits they owe me $83.91, yet they are still downplaying the excessive overcharges beyond that.
  Their $350 refund offer is unacceptable, as it does not fairly compensate for the $1,472.66 in overcharges.
  Excessive material charges (18 rolls of tape, $125 shrink wrap) were never properly disclosed upfront.
  
  Attachments:
  **** trip receipt (showing my arrival time)
  Invoice timestamp (showing when I was billed before unloading)

• Initial Complaint

  Date:12/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Good Greek to move us out of state. Our furinture and boxes were in storage for one month. Upon delivery many large items and boxes were missing. Three days later another truck delivered more of our items. Still missing were a coffee table, bedside cabinet, a buffet cabinet and many boxes. It's been two months now and I'm told that the missing items are still in the warehouse but they don't know where. They tell me that the warehouse is to big to look for our items and the don't have the people to look for it. They have also told me that there are security cameras but it would take to much time to go back and try to find out where the missing items and boxes were placed in storage. I am flying down at my own expense to walk thru the warehouse. I have had many conversations with Good Greek and no seems to care about my missing items. I'm begining to think that my missing furniture and boxes are no longer in the warehouse and I will never see them again. Many of the missing items cannot be replaced. Family photos, Christmas ornaments passed down over the years, and so much more.

  Customer Answer

  Date: 12/30/2024

  Two months ago I filed a complaint but sent it to reviews by mistake. 

  

  Business Response

  Date: 01/28/2025

  Good afternoon, 

  Mr. ********* complaint has been received, and we have been in communication with our client directly in the hopes of coming to a resolution to this matter.

   

   

  Customer Answer

  Date: 02/02/2025

  As of right now Iam niether pleased or displeased withy Good Greek's response. After  three  months they still have not found the rest of our furniture and boxes. Next week they tell me that they are sending a crew to the Ft. ***** warehouse to look in each unit stored there. There are many many units to search. We will wait to see if they have any success.

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22745603
  
  As of right now Iam niether pleased or displeased withy Good Greek's response. After  three  months they still have not found the rest of our furniture and boxes. Next week they tell me that they are sending a crew to the Ft. ***** warehouse to look in each unit stored there. There are many many units to search. We will wait to see if they have any success.
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 03/11/2025

  Good afternoon, 

  We appreciate Mr. ********* collaboration to come to an amicable resolution to this matter. This matter is still pending as an open investigation with consistent efforts on our end to locate Mr. ********* items. We take this matter very seriously and are working diligently with our team to provide a solution as quickly as possible. We are on standby for any follow up questions. Thank you. 

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 22745603
  
  I am rejecting this response because: It will be five months this coming 28th that Good Greek made their first delivery of our belongings. Many, many items were missing. A second delivery was made on the 31st. We still had missing items. In five months Good Greek has not been able to locate our missing furniture and boxes. I don't want a cash settlement, I want our belongings.
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 03/27/2025

  Mr. ******* was provided the claim form with appropriate instructions on October 28th and 29th.
  
  Client made it clear he did not want to complete the form until the very last day of his 9-month window.
  
  He skipped our traditional claims process and opted to escalate this matter through the legal route.
  
  Thank you and please let me know if you have any questions. 

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 22745603
  
  I am rejecting this response because: When the Good Greek ***** ****** *******, came to our house, she took an inventory of all our belongings. She entered everything into a I Pad and came up with a price. She asked if we had anything that needed extra insurance. I told her what you see is what we have. She told us that the standard insurance would be fine. I relize that at times things can get broken or misplaced but we are talking a lot of furinture and boxes. Good Greek did offer us a claim form shortly after the delivery. I did tell them that I want to give them time to find our belongs. After months of phone calls I was getting no answers as to where our missing belongings were.I contacted a attorney with the hopes to get Good Greek to really look for belongings. I was told once I fill out a claim form nothing can be added afterwords. I'm more insterested in getting our belongings than cash. Many of my tools are missing as well as items that can not be replaced. I never expected Good Greek, the #1 mover in ******* to loose our belongings. I'm still hoping that they find what we are missing. If we filed a claim at $6.00 per pound we could never replace what we have lost and Good Greek would be free and clear of the issue. As of today, five months later, Good Greek has not been able to tell us where our belongings have gone.
  
  Sincerely,
  
  ********* *******