Complaints

This profile includes complaints for Good Greek Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Good Greek Moving & Storage

  50 S Old Dixie Hwy Jupiter, FL 33458-3570

  
• 

  Good Greek Moving & Storage

  1333 N Jog Rd STE 103 West Palm Beach, FL 33413-1024

  
• 

  Good Greek Moving & Storage

  3303 SW 12th Ave Unit 400 Fort Lauderdale, FL 33315-2882

  
• 

  Good Greek Moving & Storage

  6195 Tri County Commerce Way Ste 400 Fort Myers, FL 33905

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Job was not finished and had to get someone else to finish the job. They were scheduled to show up at my apartment to to a pack and move in a window of 7-10am. 11am rolls around and no one showed up. I had to call them asking if they were still coming and they said they would now come in a window of 12-5pm. They didn't end up showing up until 4pm and didn't end up finishing the job. I was told that the manager was going to contact me in the morning. The manager did not contact me and I had to call them instead to figure out what they were going to due about this issue. They said a new crew was going to come out to finish the job that day. They never showed up. I had to hire someone else to finish the job for them meaning I had to spend more money which I believe should be compensated. I was told that the general manager would reach out to me the next day which they never did.

  

  Business Response

  Date: 12/30/2024

  Good afternoon, 

  We would like to first thank Mr. **** for providing us with his feedback and the opportunity to come to a resolution. I have attempted to contact client to further discuss this matter but unfortunately, we have not been able to reach him. Please advise a good day and time to connect on a call. Thank you. 

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22732807
  
  I am rejecting this response because:
  

  waiting to hear back. After we had a phone conversation, was told that I was going to get a call back the next day after they talked to higher **** This was on January 6th, 2025. 

  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 02/03/2025

  Good afternoon, 

  Client has filed chargeback with his bank for the sum of $2268.06. At this time we are unable to review any claims or complaints until a resolution has been reached between merchants. 

  Thank you. 

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22732807
  
  I am rejecting this response because:
  
  as you can see from the screenshot attached, almost a whole month passed without a response from good Greek representative which has caused me to explore other maters. I firmly believe if I didnt start a chargeback process they wouldve left the case with no response. I have little to no hope that the business has any intention on rectifying the mater. 

   

  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 9th, 2024 It was told Good Greeks would send 3 assemblers to set up furniture. They would set up 3 bedrooms in three hours, if complicated, I might have to add one extra hour.For this service I paid 870 ******* bed assembled and a dresser has been started to be assembled.First crew said, never did this before, came without tools. After complaint, second crew of two came, no tools again and they didn't even came close to what was agreed.I contacted customer service, been offered 200 USD discount, but I don't see this is reflecting the work delivered.

  

  Business Response

  Date: 01/03/2025

  Mr.******* contracted with us for services at $169/hr/3hr minimum/1hr travel time/25% surcharge. We sent a crew and partially assembled one bed on the first day before Mr. ******* called the office to advise issues with the crew and we pulled the crew from the job. We sent a different crew the next day, completed assembly of the bed, and partially assembled the dresser before Mr. ******* became frustrated with the amount of time assembly was taking and asked the crew to leave. Our crews spent far more than 3 hours across the 2 days we attempted to assemble his items, and we only charged the minimum he agreed to pay per his signed contract. Upon review, we made a good faith courtesy discount offer of $200, which Mr. ******* has refused. Our goal remains to resolve this matter with Mr. ******* amicably.   

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22658806
  
  I am rejecting this response because:

  As being said, **************************************************************************************** to expect from a professional service.

  As a goodwill I would accept 50%.

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 01/08/2025

  Mr. ******* We apologize for any frustration and dissatisfaction. Our goal is to resolve this matter amicably, however, our crews spent far more than the 3 hours you were charged to work on the assembly you requested. You made the decision to send the crews away and to complete assembly on your own. We did not charge you for multiple trips or additional hours, you were only charged the minimum per the contract you signed and agreed to. We are willing to extend a good faith courtesy discount of $250. We are attempting to resolve this matter amicably. If you accept our offer, we will contact you directly with next steps to process the refund. 

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22658806
  
  I am rejecting this response because:

  In my complaint I have very precisely described what service I received.

  For a professional it should take 30 minutes to assemble one bed, one hour to assemble a dresser, and one more hour to assemble two night stands. All together this would be 2,5 hours.

  The business is charging and defending the bad quality delivered and thinks it was a good will to send out a second crew the next day who weren't qualified or professional as well. The simple fact they had no tools shows how professional they were.

  Again, the estimate of your sales manager said 3 professionals assemble 3 bedrooms in 3 hours, which would match the calculation ********'s a bit funny to say your crews needed way longer for this little work.

  870,00 $ / 9 hrs (3 professionals, 3 hours) = *****

  Finished 1 bed, almost 1 dresser = 1,5 hours x ***** $ = ****** - This is how a professional would have worked. Therefore, I expect a refund of ****** $ 

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago my neighbor in ****** moved out of their home. Good Greek was outside with a truck and 3 movers. I walked outside to get an item from my garage and one of the movers stopped me and asked for cold water. They had just begun moving; I am unsure why professional movers did not come prepared. Of course on a hot day, I provided three sports water bottles since I could not supply them with glass. One mover specifically requested that I didnt bring them glass. I asked for the water bottles back when done since they are my childrens. I went outside a few hours later and the movers were gone. The sport water bottles have kids names on them; they are personalized (with quite uncommon foreign names) so there would be no mistaking whose property they are. When I realized the movers took my property, I contacted Good Greek in ******. I spoke with the manager ****. He mentioned they had a few more jobs in ****** that week and would drop off my items. He did not return my items nor did he call. I called Good Greek the following week and again spoke with ****. He said he would make it right he took down my name, email address and phone number. Of course he already had my home address. He mentioned he would speak with the general manager. Again, **** did not follow through and the company has not contacted me nor returned my childrens items. A moving company stealing property is a terrible offense and one that deserves to be broadcasted.

  Customer Answer

  Date: 12/06/2024

  Hello. Please remit/delete this complaint. The company has responded and I no longer wish to submit this complaint. Thank you very much.

  

  Business Response

  Date: 12/06/2024

  We've spoken to ******** and addressed her concerns. We are reimbursing her for her property and apologize for the inconvenience.

  Customer Answer

  Date: 12/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  J Fo

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First they doubled their charges. The ********** backed me up and gave it back to me. Then they offered me $500. for damage to my furniture but are now refusing to give it to me.

  

  Business Response

  Date: 12/18/2024

  Good afternoon, 

  Mrs. ******** has admitted to charging back with her credit card company and winning the full dispute. This means Mrs. ******** has received services provided by Good Greek at no cost. This breaks the terms of her signed agreement and client waived her right to a claim and or any good faith offers. Please let me know if you have any additional questions. Thank you. 

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22607683
  
  I am rejecting this response because:

   

  I paid them their original estimated charges. What I had removed was the fake up charges they added on. They damaged. Bed and table and owe me for those out of the $1500. That was not charged back and that that I paid them
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 01/10/2025

  Good afternoon, 

   

  We appreciate our clients' efforts to come to a resolution. As an act of good faith and gratitude for Mrs. ********** business we will honor the good faith settlement of $550.

  I have attached an updated release since the date formally signed is outside of our payment window per the agreement. Mrs. ********* please review, sign and return the document in its entirety to commence the refund process. 

  Thank you and I look forward to hearing from you. 

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22607683
  
  I am rejecting this response because:

   

  They are still playing games. There is no release attached. They can email it to me at the Email they have on file for me starting with *****
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 01/15/2025

  Please see attached updated release. Thank you. 

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22607683
  
  I am rejecting this response because: if they are requiring Confidentiality AND removal of my bad review then the settlement must be $1000.  
  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22607683
  
  I still have not received the money I was offered for damages for my property when I moved. They made a $ offer if I would remove my bad review at which point I countered and never heard back

  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 02/10/2025

  Mrs. ******** signed and agreed in writing to the terms and conditions of the release for the refund amount of $550.00. 

  The release does require that both parties comply with the terms of the agreement, but Mrs. ******** has not. 

  We will not be making any additional offers to Mrs. ********* most importantly since she has already accepted the offer of $550.00. 

  Until all terms of the signed agreement are followed, we are not obligated to release the funds per the same agreement. Thank you. 

  Customer Answer

  Date: 02/12/2025

  I was conned into signing it. I did not realize that I would have to remove my complaint against them. That was not communicated clearly. If thats the case then the settlement needs to be $1000.  

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22607683
  
  I was conned into signing it. I did not realize that I would have to remove my complaint against them. That was not communicated clearly. If thats the case then the settlement needs to be $1000. 
  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Good Greek to make my commercial relocation within **********. Along with the regular business stuff was one Paper Cutter , a heavy equipment which was to be moved. Before providing an estimate for the move, they visited the business , inspected and accordingly provided me with a quote. On the day of the move ( 08/31 ), they failed to bring the needed tools to lift the Paper cutter. Using just the labor to lift the cutter , they dropped and damaged the my equipment severely. I informed their Office immediately what was going on, but nobody cared about it. I submitted a repair claim ( approx. $ ****** ) which was outrightly ********** whole point is that they mishandled my equipment which led to its damage. I am a small business owner and would be extremely difficult for me to absorb this big expense. I request your intervention and help me in this matter.

  

  Business Response

  Date: 12/17/2024

  Good afternoon, 

  Client filed a claim for their move regarding damaged to two commercial sized items. Per his signed agreement he elected standard protection of 0.60 cents per pound per item. No additional insurance or coverage was purchased for his move. We have processed the claim per the terms of his agreement and extended client his legal liability of $1930.20. The weights were researched and provided by the manufacture. At this time, we are unable to make any additional concessions. Thank you. 

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22586634
  
  I am rejecting this response because:

  This was a case of deliberate mishandling of the equipment. When I signed the contract, I trusted Good Greek to use the right tools and equipment to handle my machinery. If after using the right tools/ equipment, the machinery gets damaged, that I completely understand, has to be governed by the clauses in the contract.

  But in this case, my machinery was not at all handled using the right equipment. They took this very lightly and asked their people to use a simple pallet ***** This could have injured their people too, but thankfully nothing of that sort happened. But this caused serious damage to my machinery. That is the reason they were unable to move the machinery that very day despite all the efforts by their people. All they used was 500-ton pallet **** for a 4000-ton machinery. By doing this they demonstrated that they cared least about their client's belongings. They were able to move the machinery on the third day after using a Heavy-Duty Forklift. This incident has to be evaluated outside the clauses in the contract.

  Good Greek is at fault completely and they need to compensate me reasonably for the damages.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction occurred on 11/15/24. I was charged $3,527.50 for a two bedroom move. The moving company asked me to detail the number of bedrooms in my home and list every item in each room to give a realistic quote. I was initially quoted that the move would take 3-5 hrs at a rate of $179 per hour. Total move charges anticipated ($850-$1,200). However, the move lasted 8.5 hrs because the movers deliberately extended the time. A similar move, involving the same distance, items, and stops, was completed by two movers from a different company 6 months prior in just 5 hrs. This recent move involved 3 men and took significantly longer. I was charged for 10 hrs of work when the move took only 8.5 hrs. When I contacted the **, he stated he would credit the overcharged amount, but the credit was never issued. I suspect this business is engaging in price gouging and providing misleading quotes. In the last 8 months, I have seen 15+ similar reviews on ****** from other customers. Ultimately, we ended up paying three times the initial quoted amount. The business has not attempted to resolve the issue. The verbal quotes provided over the phone from sales did not mention the operational surcharge. Additionally, the timeframes communicated were misleading. The average moving time for a two bedroom apartment is typically 3 to 5 hours, making the charge for 10 hours outrageous.

  

  Business Response

  Date: 12/13/2024

  Customer was refunded $783.12 for overcharge. She was charged correctly for the hours of her move. She signed a contract and estimate for an hourly move. She has filed a chargeback with her CC provider that we are currently addressing.

  Customer Answer

  Date: 12/20/2024

  The company never refunded me and attempted to falsify the invoice with my banking company. The grand total doubled from the original invoice statement. Supporting documents provided.

  Customer Answer

  Date: 12/26/2024

   
  Complaint: 22575931
  
  I am rejecting this response because: The business submitted a false invoice increasing the operational surcharge from the initial invoice from $704 to over $2,400. The invoice amount they submitted doubles the initial charges. 
  

  They have recharged my card with the amount of $3,368 when the original owed balance being disputed was $3,270. 
  

  The breakdown of charges is inaccurate and not in line with the initial contract signed. 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 12/30/2024

  Good afternoon, 

  We appreciate Mrs. ********* responses, and we are hopeful we can provide some clarification regarding the invoice. Attached for easy reference is a copy of the invoice the client is referring to with highlighted points. At the very bottom is a copy of the only charges ran on the client's card. The pending amount showing is for internal record purposes showing the amount the client has charged back with her bank institution. The operational surcharge is calculated based off the subtotal of the move, discounted by 75% to calculate the 25% surcharge each client is subject to when on an hourly rate. I have also attached the signed estimate demonstrating this aligns with the quote client was provided. The total cost on the right is the accurate dollar amount client was charged. Please advise if further clarification is needed. Thank you. 

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with Good Greek Moving for July 31 2023 move out of condo with elevator. Crew of 4 due to large heavy fragile items. Additional Super Hero Ins taken twice totaling $990 and inventory requested. Move into storage with subsequent delivery. When crew arrived I first pointed out large fragile items. When I asked who was in charge, I was told no one was. Movers were careless with fragile items and when cautioned they were disrespectful and seemed to be more careless. one mover replied if it is that fragile you should move it yourself. Our marble top media console was tumbled front to top to back while shrink-wrapping. Shelves crashing inside could be heard outside the condo. The unit was moved on end while on dolly and loaded on truck with this end down. the marble top now has cracks on this end and is not repairable. Several neighbors commented n their careless treatment when loading elevator and dragging across garage floor. Clothes dryer has a huge dent on top and front. Wall art was damaged. I called customer service to complain and was told they were a new crew. They neglected to prepare an inventory when at the condo. When they arrived at the warehouse they unloaded the truck, unwrapped furniture and took inventory before rewrapping and loading into storage. This extra labor was at overtime rates. I have never received a copy of the inventory. When delivered many like new fragile items were damaged beyond repair. See claim form and damaged photos. I filed damaged claim for $16,639. ****** ***** claims ***** offered $650. I refused. She offered professional repair service which I accepted. Repairman did not show for repair appointment on Aug. 23 2024. I inquired and ****** replied on Sept 28th that she could not provide a repairman. Subsequent discussions occurred and I offered to settle for $13,500 and she held firm on $650. I asked to speak with her supervisor and she refused, stating that no one had authority over her claims decisions.

  

  Business Response

  Date: 12/17/2024

  Good morning, 

  We appreciate Mr. ****** providing us his feedback and it is our hope to come to an amicable resolution. Client opted for additional coverage for his move, with the additional coverage terms and conditions do apply. Client claimed items with minor damage, superficial /cosmetic damage and extraordinary value items. Our legal liability does not align with Mr. ******** requested settlement. We are able to increase our good faith offer from $650 to $1500 as a good faith attempt to close out this matter. Thank you and we look forward to hearing from you. 

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep frustration and heartbreak after what was truly one of the most traumatic days of my life. My move from ************ to ******** on July 1, 2024, should have been simplejust a few pieces of furniture and boxes. But what should have been a straightforward process turned into a nightmare with Good Greek Movers.The movers arrived late and didnt start working right away. I quickly realized they were under the influence of marijuana, which made me anxious about the safety of my belongings and their well-being. The movers were slow, distracted, and disorganized, and I felt like I was babysitting them. I had clearly communicated with ******* in advance about my expectations and budget, agreeing on a $537 price. I was assured there would be no surprises. But when I received the final bill, it was an astounding $2,1004 times what I was quoted. I was forced to pay or risk having my belongings held hostage.The movers were careless, using their own tape instead of mine and damaging my items. They were texting and chatting instead of focusing on the job. I still havent fully unpacked, and several items are missing, though Im not accusing anyone of theft. Its the disorganization and lack of accountability that I cant ******** make matters worse, I was lied to about the timelinethey werent ******* to another job; they were deliberately dragging things out. The whole experience has been emotionally draining, leaving me with an inflated bill, damaged possessions, and a deep sense of betrayal.I regret ever choosing Good Greek Movers, and I hope no one else has to go through what I did. Please take responsibility for your actions and make things right for future customers. This experience has been nothing short of devastating.

  

  Business Response

  Date: 11/06/2024

  Thank you for your feedback, Mr. ***** We are happy we have been able to come to an amicable resolution to your concerns. 

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them for a second time to move me and they caused a great deal of damage to all 3 of my bedroom suites. Damage to my walls and commercial grade laminate stairs in my old townhome, damage to my stairwell in my new home. Damages to my dining table, I was given 25 boxes when I was told I would get more. I was offered $450 to settle all my damages and my furniture alone is valued at over $9,000, my stairs cost $2100 to install. I was told that ** I did not buy supplemental insurance that this was ****** ****** best offer. This was damage caused by the company. Supports including but not limited to receipts, pictures of damages, before move pictures and estimates were provided to make my claim.

  

  Business Response

  Date: 11/13/2024

  We made an offer based upon the photos of the cosmetic damage that occurred during the move. 

  We will re-evaluate Ms. *****-********* claim and reach out to her to discuss a resolution. 

  Customer Answer

  Date: 11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****-*******

  Customer Answer

  Date: 11/21/2024

  Good Greek has not responded since I accepted the resolution they proposed. Ive sent emails to ****** 11/15, 11/20 and today and nothing . Can we please re open this as it has NOT been resolved yet. 

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22492946

  
  
  

  Good Greek only promised to re evaluate and they are now NO longer responding to me.
  

  
  
  Sincerely,
  
  **** *****-*******

  

  Business Response

  Date: 12/05/2024

  Good afternoon, 

  It is our goal to come to an amicable resolution to this matter. We have extended a generous good faith offer for Mrs. ******** claim considering our limited liability and minimal cosmetic damage. In the interim of our rereview, Mrs. ******* has presented us with a legal suit and this matter has been escalated to our legal department for further review and mediation. Please let me know if you need any additional information. Thank you. 

  Customer Answer

  Date: 12/06/2024

  I am negotiating with GG now.  Can you all please send me smthg in writing that states that this bbb is officially closed? 

  Customer Answer

  Date: 12/07/2024

  I need smthg in writing that states that this complaint is closed in order to sign a settlement agreement w good Greek. 

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, 2024, I completed an interstate move with Good Greek Moving and Storage, from ******* to **************, costing $13,000 and supposed to include "white glove" service. Instead of a seamless, professional experience, I encountered severe issues and lack of communication. The movers arrived late, around 4 PM, despite promising an early start. The moving team was unevenly matched in height, causing damage to my wood stairs and walls during the move. The promised labeling service was not performed, leaving me without a clear idea of where to place boxes upon arrival. The movers displayed unprofessionalism, including visible frustration and attitude over the late hour and the unlabeled boxes.Beyond poor service, I am missing several boxes and special antique items, including irreplaceable personal items like a wedding photo of my late husband. To make matters worse, I received two large boxes containing the personal information of other customers, including detailed claims and recordings, which highlighted Good Greek's pattern of offering minimal compensation for damages.The day after the move, I received another deliverya box containing someone else's belongings. Despite my efforts to notify Good Greek, they have shown no interest in retrieving or returning this box to its rightful owners. Since the move, I have emailed Good Greek numerous times, seeking a resolution, including a partial refund and instructions on how to handle the sensitive information left in my care. They have been unresponsive and dismissive.I am filing this complaint to alert the BBB and seek accountability for their handling of customer information and failure to fulfill their contractual obligations for my move. This experience raises serious concerns about their reliability and potential breaching PCI compliance regulations.

  Customer Answer

  Date: 10/30/2024

  Two full boxes  approx 100 clients personal info 2023/24 delivered to my home. 

  

  Business Response

  Date: 11/13/2024

  We attempted to schedule time with Ms. ******** back in September to retrieve the items that do not belong to her, and she was unresponsive with her availability. She's requested that we evaluate her case without completing our required claims form for us to fully understand the extent of her claims.

  We are reaching out again as it is our sincere wish to resolve the matter to our mutual satisfaction. 

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22479032
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  I will not complete the claims form as I have sent them photo evidence of the damages to my personal items, emailed them details of my horrible experience with their company. Listed lost items they never delivered. Notified them they irresponsibly sent me someone elses items. Illegally delivered two full boxes of their clients personal financial information. They have refused my request for a refund of any kind since July when I started communicating with them. The claim form they want me to fill out makes it so I cannot take further legal action and that I would blindly accept the greatly discounted value for my things that they determine. I have two boxes of clients filling those forms out and they all got a tiny portion of what they lost. The greater issue with this company is that this is common practice. Recklessness in destroying peoples items because they barely have to compensate them. 

   

   

  

  Business Response

  Date: 11/25/2024

  We have spoken with ****** and have reached an agreement. Thank you for allowing us to address your concerns.