Complaints

This profile includes complaints for Oakland Hills Professional Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oakland Hills Professional Center

  13940 US-441 Ste 902 Lady Lake, FL 32159

• 

  Oakland Hills Professional Center

  10111 Forest Hill Blvd Rm 202 Wellington, FL 33414-6141

• 

  Oakland Hills Professional Center

  1919 NE 45th St STE 117 Fort Lauderdale, FL 33308-5135

• 

  Doc MJ

  1109 14th St W Bradenton, FL 34205

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  Doc MJ

  5623 US-19 Unit 107 New Port Richey, FL 34652

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DocMJ does not provide adequate support for returning patients having to deal with new doctors, which lead to me having been lied to directly by one of their newer doctors. Dr. ****** ****** barely said anything during my appointment, however I still made sure to specifically ask if my recommendation would be the same as what Id been approved for before by a prior doctor, to which he replied with a concise yes. No one mentioned to me that I nor they would have to resubmit a separate application in order to actually be able to receive my allotment. It wouldnt have mattered anyway though as ****** ******, with no information to base an opinion on, told me days after the appointment (and numerous useless phone calls with the company) that he personally did not feel I needed more than what hed approved me for. Without any information, how would he have even known one way or the other? Their customer service also lied to me several times about getting callbacks, and only pretended to help once I got noticeably agitated.

  Business Response

  Date: 12/18/2024

  DocMJ strives to provide high-quality care and support to all patients. The experience described is concerning, as it does not align with the standards the organization aims to uphold. Addressing patient concerns with clarity and thorough communication is a priority, and feedback like this highlights areas for improvement.
  
  Regarding the concerns raised about interactions with *** ******, it is essential that recommendations are communicated clearly and tailored to individual needs. Patients should feel confident in their care plan and fully informed about necessary processes, such as submitting applications or adjustments to their allotments. Additionally, effective and responsive customer service is vital to ensuring patient satisfaction.
  
  Per our company policy, a refund cannot be issued after a recommendation has been certified by the physician. The recommendation was certified on November 20, 2024.

  Customer Answer

  Date: 01/02/2025

  I must have missed a prior request for more information but the situation is not resolved, and certainly not satisfactory.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to see doctor **** ***** on friday.November twenty second. I was a patient transfer from another doctor *** I felt wasn't listening to me or my needs. After telling the doctor that I did not have enough for my inhalation, allotment, and without discussing it or even talking to me about it, He canceled my old doctors orders and wrote new ones in and in doing so caused me to not be able to get medication from friday afternoon until monday afternoon. And once I was finally able to get my medication lo and behold, doctor mixen took my allotment down from ***** to *****. And then added a crazy amount to topical and every other category but what I told him I needed. Doctor **** ***** did not listen to any of my concerns, and in doing so caused me both physical and mental turmoil. It's made it increasingly difficult everyday to leave the house to go to work.

  Business Response

  Date: 12/16/2024

  As the patient stated, he scheduled an appointment with DocMJ after being with a different physician with a different medical provider. The patient's previous orders from another physician from another medical provider must be closed in the Registry in order for our physician to enter the patient's new orders, which is customary after a patient has completed an appointment. All previously approved increases to a route that were approved by another physician from a different medical provider must be submitted to their new DocMJ physician for review and subsequent approval or decline. Additionally, DocMJ physicians are under no obligation to provide the same allotments as previous physicians from different medical providers.
  
  The patient has been provided with an electronic form to request changes to his current recommendation from his physician. The typical waiting time for a physician review of a requested increase is 10 - 12 business days and the patient is informed through email by the physician's medical assistant of the decision. Per our Billing policy, once a recommendation has been issued, our services are non-refundable in any way. The patient was approved by the physician for a recommendation on November 22, 2024.

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request for a smoking route increase to Doc MJ on September 1, 2024. I was informed that I would receive a response within 10 to 12 days. After the 12th day passed, I called to check on the status of my request. Doc MJ admitted that my request had been overlooked. They quickly contacted ******* ******** to submit it, and the state approved the increase.On the day my route was increased, I had already reached my previous limit of 2.5 ounces. I was granted an additional 0.50 ounces from the state, which I was able to dispense the same day. On September 27, I purchased 1 1/8th of flower, leaving me enough allowance for two more 1/8ths that day. However, when I attempted to purchase flower again on October 1, 2024, I was denied because my account showed no dispensable flower available. My MMU account had reverted to the original 2.5 ounces instead of the new 3 ounces for the current month. My new recommendation is set to reset on October 2, 2024.I called MMU and Doc MJ on September 1 to resolve this issue. Doc MJ promised that a supervisor would contact me by the end of the day, but no one reached out. I called again around 5:15 PM, and a representative named ******* acknowledged my problem. She mentioned that she and another colleague had already reviewed my case and noted that since my route resets tomorrow, I would have to wait until then.This negligence from Doc MJ is unacceptable. Their oversight has cost me 0.5 ounces for the remainder of my 35-day dispensing period. The ongoing disregard from Doc MJ is troubling. As I read reviews from other patients, I struggle to understand how they can operate with such negligence toward their paying clients. Throughout the day, I made multiple attempts to get help from Doc MJ, but every representative offered the same excuse.

  Business Response

  Date: 10/21/2024

  DocMJ has no control over the ********** of Medical Marijuana timeline of the review of requests for exemption.  We explain to patients that their request for exemption expires when their 7-month recommendation expires.  Patients with previously approved increases to their smokeable flower route will always have to re-request the increase at the time of their follow-up appointment when their orders are renewed by their physician. If this is not done, an electronic recommendation change request form must be submitted to be reviewed by the physician.  If the request is approved, they must wait for the state to review and re-approve the increase.  Requests for increases are not promised nor should they be considered included in the advertised and established cost of the visit. 
  
  As the patient's request was received on Sunday, September 1st, and Monday, September 2nd was a legal holiday, the official submission date of the patient's request was Monday, September 3rd. The patient's request was reviewed and approved in 8 business days. As the patient had opted out of receiving our emails, he was not notified when the request for exemption was approved.
  
  Per our billing and company policy, once a recommendation is certified/re-certified at the time of the appointment, our services are non-refundable in any way. The patient's recommendation was recertified by the physician on July 24, 2024, and a refund will not be forthcoming. 

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a telemed appointment for a doctor I have previously seen before. Today at 4 pm I tried to access my appointment and it had an Invalid URL error. I called up *************************** as they continued to give me the run around about how they cancelled my appointment and I now have to use a different doctor and that I wouldn't be able to be seen by her until September even though my recommendation has already expired. It is 100% unacceptable to force me to go almost 4 weeks without relief because of multitude of errors on DocMJ's end. I want to be able to have my telemed appointment that I paid for by the end of the week so that I can get the care I need.

  Business Response

  Date: 08/30/2024

  We accommodated the patient two days later on August 14th with a telemedicine appointment.

• Initial Complaint

  Date:07/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non *************************** They do not help their patients. They will not help me get my medication filled. The office hangs up on their patients who seek help via phone calls. The doctor will not see any patients if they've been seen within the last 7 months.

  Business Response

  Date: 07/13/2024

  We are the largest group of licensed medical marijuana treatment physicians in *******, and have recently expanded our services to include the states of *******, ****, *****, ************, and *************. Our patients are always our top priority and we strive to ensure our patients receive the best care possible at all times.
  
  The patient was seen for an initial consultation at our ************** office on April 24, 2024. Additional medical records were necessary, which were submitted and reviewed by the physician on April 29, 2024. The patient was approved by the physician for a 7-month medical cannabis recommendation; the patient's orders were entered in the Registry.
  
  The patient had received his previous recommendation from a different physician from a different medical provider outside of our network of licensed physicians; previously approved increases to allotments for routes of administration from a different physician from a different provider do not automatically carry over when a patient is approved for a recommendation at DocMJ; this requires an electronic form to be completed and submitted to request an increase or reallocation of routes from the current recommending physician. The patient submitted an electronic change request form on June 1, 2024, and this was approved by the physician on June 18, 2024. An additional electronic change request form was submitted by the patient on June 29, 2024. This, too, was approved by the physician on July 9, 2024. 
  
  Our appointments are for the purpose of providing or recertifying 7-month medical recommendations; we do not provide appointments to discuss route increases with the physician. That is the function of the electronic change request form, which is completed by the patient and submitted to be reviewed by the physician.
  
  Per the billing consent form signed by the patient prior to his appointment with us, once a patient has been approved for a recommendation, all services are non-refundable. The patient was approved for a recommendation on April 29, 2024.
  
  

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for a new location to get my state marijuana license renewed and to be a new patient at their location. Their advertisement seen on 5/30 was for $99 new patient pricing. Upon reaching out to them they bait and switched the price to more than 100$ more, and when i refused to pay that and showed them the advert they mocked me and started trying to talk circles around me. When i told them i would reach out to you they hung up on me. They are definitely being predatory and have likely scammed consumers out of thousands with this. They are literally scamming medical patients.

  Business Response

  Date: 06/03/2024

  **************** contacted our office on May 30th after receiving an email that is auto-sent to prospective patients which includes an offer to schedule an initial appointment with us at a discounted rate. The email includes a direct link to our booking website where prospective patients are able to schedule their appointment with the special code provided in the email. This action was apparently not attempted by ****************. After reviewing ******************** 13-minute phone conversation with our agent, the new patient discount was explained in detail to the patient and there was no confusion surrounding the cost of her appointment. The issue is that, despite politely checking the availability of four of our medical offices to see **************** immediately that day, per her request, there was no same-day availability for **************** to be seen on May 30th at any of the medical offices that were most conveniently located in her vicinity. Once informed of this, **************** became antagonistic and unreasonable with our agent and the call was discontinued. 
  
  Respectfully, we are not a scam; we are the largest group of medical marijuana doctors in *******. As no services were rendered and we have explained in detail how our discounted offer applied to this patient and the sole reason for her complaint is because she was unhappy she could not be seen immediately despite our best efforts, we respectfully request for this complaint to be removed.

• Initial Complaint

  Date:03/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company fraudulent took my money promising to reactivate my card to purchase my prescription however is been four days on a 24 hour wait I still haven't had my prescription now they're telling me that I didn't pay them and not can I get a refund and my card still can't make purchases I would like for this company to be closed it's fraudulent

  Business Response

  Date: 03/22/2024

  The consumer is not and has never been a patient with DocMJ. Based on the personal information provided by the consumer, we have informed the consumer that he is currently a patient with ***************************** through MedVIP, a completely different medical provider that is not affiliated in any way with DocMJ. ***************************** has never been employed by or worked in any capacity for DocMJ. We kindly requested to the consumer to re-file this complaint with the correct provider. This request was refused. We kindly ask this complaint be removed as it pertains to a completely different medical provider.

• Initial Complaint

  Date:08/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On august 4th, I went to Dr. John B**** to receive a medical card. During our session, he asked me personal questions to have a better understanding of my situation. Unbeknownst to me, he was on a phone call on his personal phone during our consultation. While I was answer his questions with answers I would never feel comfortable sharing with anyone else, someone on his phone started talking. He then stops our session and proceeds to ask me to go back into the lobby until he’s done with his phone call. After he’s done, he calls me back in- disapproves of my medical card and tells me to call a different number so they would send him a recommendation, in which I do. But I was informed by Dr. John B**** and the therapist he had me call, this process would only take a few days. It’s been almost two weeks. The way I’ve been treated by this doctor has made me extremely uncomfortable and feel like I’ve been discriminated against because of his behavior. I left a review on the company’s site and they have proceeded to take down my review multiple times and continue to ignore my phone calls. I have paid nearly $250 and they have been extremely unprofessional this entire time.

  Business Response

  Date: 08/30/2023

  The patient scheduled an in-person consultation with Dr. John B**** for August 4, 2023 at our office located in Orlando. Dr. B**** also had many telemedicine appointments scheduled with patients that same day. Dr. B**** experienced difficulty connecting with the previously scheduled patient via the telemedicine link sent to the patient to be able to access their appointment. During this patient's appointment, the video call with the previous patient unexpectedly connected. At this time, in an effort to accommodate all patient's scheduled appointments for the day, the patient was politely asked to step outside so Dr. B**** could complete the previous patient's scheduled telemedicine appointment.
  
  The patients records were reviewed and did not include a diagnosis of a qualifying condition for a recommendation for medical cannabis. The patient then scheduled an appointment with our DocMJ Cares service to be seen via telemedicine for an appointment with a licensed mental health counselor on August 7, 2023. The records from these appointments are then submitted to Dr. B**** to review for eligibility for approval of a recommendation for medical cannabis.
  
  Dr. B**** was out of the office for a family situation and medical records were reviewed and the patient was approved for a recommendation for medical cannabis and was notified by a phone call (a voicemail was left for the patient) on August 21, 2023.
  
  The patient's Google reviews were removed by Google, and not DocMJ. The patient left multiple reviews under different screen names which is an automatic tag for Google to remove the review for spam. The patient was not discriminated against in any way. The patient has received the medical recommendation and we consider this matter closed moving forward.
  
  
  
  

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DocMJ lied to me several times about the changes to the allotments in Florida law. After renewing my recommendation I was told that going forward that there were limits per method and determined the limits with the doctor. At no point was it said that it will retroactively go into the past and prevent me from getting dispensed even though I just renewed my license two weeks ago. After verifying with the dispensary staff, they also said that the totals for all of my levels were incorrectly adding up and the aggregate totals didn't even add up to match the numbers they are seeing of what can be dispensed. They told me that DocMJ would be the only ones that could fix it. After calling them and spending an hour on hold I spoke with a rep who had a Supervisor ready to speak with me as soon as we hung up that I would be called. I wait and waited and no call came. I reached out and contacted DocMJ multiple other times and they said sorry it will be 24 hours before a Supervisor can call. I then said if they were not going to put someone on the phone who could correct the issue that I wanted a refund since I can't even use it even though I just got renewed. After getting a rep that didn't seem like she cared about getting me to someone who could help me she just continue to tell me that no one can help and that billing most likely won't refund. I continue to sit on hold for over 30 minutes and finally had to hang up and file the BBB dispute to get resolution. This is absolutely ridiculous and people needs to stay away from DocMJ. Their customer support is absolutely terrible and their doctors are not entering information into the State's computers correctly and even after pointing it out to DocMJ that the aggregate totals don't add up they still refuse to fix the issue.

  Business Response

  Date: 01/05/2023

  We seek to provide compassionate care for all of our patients and regret that this patient is not satisfied; therefore, we have processed a full refund. Emergency Rule 64ER22-8 (which took effect August 29, 2022), imposed new limits on the quantities of medicinal cannabis that a Florida physician may recommend for patients. DocMJ has provided information to help our patients understand how the new emergency administrative rule, implemented by Florida's Department of Health, restricts quantities of cannabis they can acquire from a dispensary.
  
  
  
  Unfortunately, reduced quantities in compliance with state law have resulted in patient dissatisfaction. We provided the medical consultation required for this patient to remain on the Florida patient registry. In reviewing our records, it is clear that the patient's orders were entered into the state registry accurately, we are unable to explain any discrepancies. However, because we value our patients and appreciate the challenges presented by the changes in the law and the state required bureaucracy, we have provided a full refund in addition to providing all services.
  
  
  
  We ask that the BBB Close this complaint, we are providing a full refund and have followed the law.

  Customer Answer

  Date: 01/06/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************* is failing to maintain the agreed-upon services. I was meant to renew my recommendation for medical cannabis, and they did, but with the wrong amount. I already had the previous limits, and I was reassured it would be the same. Now they are attempting to lie, and mislead me, I have already called the state and reviewed the facts, they are now claiming they are unable to help me, and they will not refund me

  Business Response

  Date: 12/20/2022

  "Emergency Rule 64ER22-8 (which took effect August 29, 2022), imposed new limits on the quantities of medicinal cannabis that a ******* physician may recommend for patients (******************************************************************************************************************). DocMJ has provided information to help our patients understand how the new emergency administrative rule, implemented by ********* ********** of ******* restricts quantities of cannabis they can acquire from a dispensary (**************************************************************************************).
  
  Unfortunately, reduced quantities in compliance with state law have resulted in patient dissatisfaction. This is the case with this patient. We provided the medical consultation required for this patient to remain on the ******* patient registry. We communicated with this patient that we were unable to raise the limits of his medical cannabis recommendation to the level he requested. Given this patient's displeasure with new limits imposed by the State, DocMJ provided a 100% refund of his appointment fee, even after rendering medical care services to him.
  
  This complaint is not based on service but a grievance over Emergency Rule 64ER22-8, which DocMJ and other medical providers have no control over. We have attempted to explain this to this patient in a number of ways and have refunded 100% of the fee he has paid. We ask that the BBB Close this complaint, as we previously provided a full refund, communicated with him consistently, and have followed the law."