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Business Profile

Medical Marijuana Consulting

Oakland Hills Professional Center

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Marijuana Consulting.

Complaints

This profile includes complaints for Oakland Hills Professional Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Oakland Hills Professional Center has 49 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Doc Mj lied about Medical marijuana laws and ended messing up a disabled veterans dispense limit. It has caused stress and even sickness. After reaching out to the business about Dr. John B**** lying to us they continued to just escalate the issue which took multiple days to have a supervisor call then hang up claiming they can't do anything. They withheld medicine from a patient and refused to correct their own mistakes. After two years of them messing up my dosages they have finally destroyed my account with OMMU. I have worked closely with OMMU and I am knowledgeable on the updates and limits that are in place for FL and Doc Mj is giving false information just to take peoples money on the spot. Doc Mj even claimed they were giving a refund yet never took any information to provide the refund and promptly hung up on me.

      Business Response

      Date: 11/18/2022

      Business Response /* (1000, 5, 2022/10/21) */
      Effectively on August 29, 2022, the Florida Department of Health mandated a limit on the amount of milligrams that medical marijuana patients are allowed to purchase within each 70-day order period, as well as a limit on milligram allotments per route of administration. This change was put into effect by the State of Florida and NOT by the qualified medical marijuana physicians at DocMJ or MMTC's in Florida.

      The patient was seen for an in-person follow-up appointment on October 18, 2022, at our Kissimmee medical office with Dr. John B****. The patient's new orders were entered into the Registry at the conclusion of the appointment.

      The patient's claim it took "multiple days to have a supervisor call" is inaccurate and false as the patient spoke by phone with both a Patient Care Coordinator as well as our Supervisor of Patient Care the following day on October 19th. Every effort was made by our staff to explain to the patient how and why his previously recommended milligram amounts were now different and how this affected him moving forward, due to the recent Department of Health changes.

      Due to the patient's aggressive and unreasonable tone with several members of our staff attempting to assist him, a full refund was issued to the patient at 1:09 PM on October 19, 2022.

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