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Air Conditioning Contractors
Del-Air Heating, Air Conditioning, Plumbing And ElectricalReviews
This profile includes reviews for Del-Air Heating, Air Conditioning, Plumbing And Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
3.9/5 stars
Average of 247 Customer Reviews
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Review fromJohn B
Date: 07/05/2024
1 starJohn B
Date: 07/05/2024
Don't use Del-Air for your AC. Our unit was two years old in Oct 2022 and originally installed by Del-Air in our community so we called them when the air wasn't working. We trusted them and expected the issue to be resolved. Then another issue May of 2024 so we call again. Again, we assume they are thorough & skillful. Wrong.T hey did a botch job, overcharged each time, took advantage of unsuspecting senior homeowners, and fell just short of causing a potential fire. Found this out when one month later, system failed again. Now we chose someone else. Details: 10-28-22 ******** ****** Evaporator Coil and Replace Sweat TXV to 5 tons. De-ice coil, then found a failed TXV. Water **** on LR ceiling as a result-warranty $1564. However average cost to replace a TXV is between $100-$700!5-22-24 Evaporator coil vertical installation-warranty $1622. Then just one month later:6-14-24 *********** $1100 to repair properly-5 hrs diagnose Del-Air mistakes and correct them.Valve was bad and had to be replaced. The copper going into the drain line was broken, and they tried to weld it, burnt cover badly, and put black sticky over it. Couldnt get to the inside of that coil, so had to pull it out, fix the kinked line, and saw the black burn they tried to hide. They ran insulation to the system but it looks really bad. Cleaned out the lines, opened them up, but the pressure was still very low @6 lbs. Unit only takes 7 lbs, so it was leaking somewhere. Searched outside by opening up the lines and found the completely rotted out line (rusted). All the freon was going there. Pressure was restored. Both warranty jobs were over priced, and botched.So now, the initial small water **** on my ceiling, is now about 3 feet long due to the system freezing up the 2nd and 3rd time after Del-Air 'repaired' it and saturating floor.Unfortunately had to pick 1 star to write this, but they don't deserve any. The level of serious incompetence and over charging should be reported!Del-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 07/09/2024
I'm sorry to hear about your frustrating experience, and I completely understand your dissatisfaction. It sounds like you've been through a lot with your AC system and the service provided by Del-Air. It's unacceptable that you've had to deal with multiple issues and feel that the work done was not up to standard.
Your detailed account is concerning, and we apologize for any inconvenience or hardship this has caused. We take feedback like yours seriously as it helps us improve our services and ensure situations like yours are addressed properly in the future.
If there's anything specific you would like us to investigate or if you have further details to share, please let us know. We want to make things right for you and regain your trust. Thank you for bringing this to our attention.
Best regards,
*************************
Del-Air *************Review fromRob W
Date: 07/02/2024
1 starRob W
Date: 07/02/2024
Del-Air installed our *** unit during our new construction. Instead of following the instructions for placement of in/out ducts, the technician installed all four of the in/out ducts to the wrong ports which reduces efficiency of the unit and renders the optional controls useless. The technician also connected the outside air return to enter the line after the air handler. This means that the outside air feeds directly into the house (post air handler ducting) which has caused our humidity to be higher. Additionally, the *** is unable to be serviced. The unit contains a large cube (approx. 12"x12") that needs to be cleaned frequently, unfortunately the door can only open 2/3 of the way before it hits the air handler meaning there is no way to clean it. Finally, the ducting coming out of the *** is at a near 90 degree angle which prohibits proper air flow. My initial Del-Air rep came out and was embarrassed by the entire job and promised to get it resolved. Unfortunately, that was February 29, 2024 and yet four months and nearly 20 phone calls later, the issue still hasn't been resolved. Every Del-Air rep including the Warranty Supervisor *************************** has acknowledged and promised Del-Air will make it right, however, nothing seems to get resolved. I have had this service set for repair four times and each time Del-Air No call/No showed on me. Reps at the call center and in the warranty group have escalated this to management four times (most recently today), but I never get a call back. The level of customer service has been beyond pathetic and I'm tired of being treated this way.Del-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 07/05/2024
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with the installation of your ERV unit by Del-Air. This does not reflect the level of service and quality we strive to provide.
We have escalated your concerns to the General Manager of your location, who will be reaching out to you promptly to discuss and resolve these issues. Ensuring your satisfaction and rectifying the problems with your ERV unit are our top priorities.
Please expect a call from our management team shortly. If you have any further details or updates to provide, please email us directly at ********************************
Thank you for your patience as we work to make things right.
Sincerely,Del-AirReview fromMatthew A
Date: 07/01/2024
5 starsI've interacted with several HVAC companies over the years, but few have been as professional, courteous, knowledgeable and helpful as Del Air. They've been around for over 40 years and are used in quite a few new housing developments. From the call center rep to the technicians, they have all been very professional and helpful. In *******, AC is a necessity and it feels good knowing Del Air is there to service my system and keep it running strong for years to come.Review fromEdward C
Date: 07/01/2024
5 starsEdward C
Date: 07/01/2024
Great service and ***** was very professional and fixed my issue. Thanks for your great service!Del-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 07/02/2024
Thank you for your feedback! We're glad to hear that ***** provided you with excellent service and resolved your issue. We appreciate your kind words and look forward to serving you again in the future!Review fromAaron G
Date: 07/01/2024
1 starAaron G
Date: 07/01/2024
Twice I had to schedule warranty repairs to my brand new home. The first time they scheduled to come and diagnose, they canceled the appointment after the arrival time, even though they confirmed that morning. The second time they scheduled the repairs once the parts were available, they canceled that appointment also, again after the scheduled time of arrival, and again, after confirming the morning of. 2 days of work I missed to sit at home and waste my time. I have contacted the *** ********************* via Linked-In. Let's see if I get any follow up.On the upside, both times I was able to involve my builders super and they rattled some cages and got someone out the day of, 7pm the first day, we will see about today... If this was the only HVAC company on the planet, I would go without AC, they are an absolute trainwreck and completely unreliable. Their website says they are employee centric and customer centric. BS. They don't care about their customers time and clearly don't care about their employees work life balance, running so lean they work them until 7-8pm or later because they have irritated a customer who had to involve their builders super to demand they meet their obligations... If you value your time call someone else, anybody else...Del-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 07/05/2024
Dear *****,
Thank you for bringing this to our attention. We're truly sorry to hear about the issues you've faced with scheduling your warranty repairs. This falls short of the service standards we aim to uphold at Del-Air, and we understand your frustration.
To assist you promptly and resolve these matters, please reach out to me directly at ******************************** with more details about your experience. Your feedback is crucial for us to address the root causes and improve our service delivery.
We apologize once again for the inconvenience caused and appreciate your patience as we work to make things right.Sincerely,
*************************
Del-AirReview fromMiriam G
Date: 06/28/2024
5 starsMiriam G
Date: 06/28/2024
Del-Air has been our AC company for several years. We recommend them highly.Del-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 07/02/2024
Thank you for your continued trust in Del-Air! Were grateful for your loyalty over the years and are delighted to hear your high recommendation. If you ever need anything, please dont hesitate to reach out.Review fromSarah L
Date: 06/28/2024
5 starsSarah L
Date: 06/28/2024
Del-Air installed a new AC unit with UV lights as well as doing our maintenance. They answer their phones quickly, scheduling is readily available & easy. Theyre prompt, professional & explain everything in detail. We continue to be loyal Del-Air customers are their ****************** are top notch!Del-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 07/02/2024
Thank you for sharing your positive experience! We're thrilled to hear you're satisfied with our AC installation, UV lights, and maintenance services. Your loyalty means a lot to us. If you need any assistance, please feel free to reach out anytime.Review fromMichael H
Date: 06/27/2024
5 starsMichael H
Date: 06/27/2024
Had a billing issue and was easily taken care of. I even received a call from the company's general manager who made sure my payment was returned to my checking account I have been a customer for over 20 years and they have always been professional, / polite, and meets their commitments.Del-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 06/28/2024
Thank you for your loyalty and for sharing your positive experience with us. We're glad we could quickly resolve your billing issue and that our general manager ensured your payment was returned to your checking account. Your continued trust and support over the past 20 years mean a lot to us. If you ever need further assistance, please don't hesitate to reach out. We're here for you!Review fromMaurizio I
Date: 05/21/2024
1 starMaurizio I
Date: 05/21/2024
We have been a customer of ******************** for four years since we built our house but never have we been so disrespected and taken for fools, they are thieves take your money and won't return phone calls, They sold us a maintenance plan after initial inspection that everything was A1(but it wasn't), they also sold us a UV light to fight condensation/ mold ( they installed but apparently didnt clean it properly, still has mold residue ) a week later, after the seasonal maintenance inspection the second floor AC stopped working , we called they sent someone and the person changed a perfectly fine capacitor( it wasn't the issue), after that the Ac started making noise and wont bring cold air ... they sent a third person , this guy did his job and actually found the problem " a leaking coil" and he said its been going on for awhile, you would think this company would turn around and fix the issue after weeks of this going on , instead NO .. they wanted 1100$ to fix this after charging us for the perfectly fine capacitor etc ..So I asked to talk to a manager , its been two weeks no call back despite us calling many times over since, TERRIBLE company stay away, I cant even get them to send me a coil that is under our warranty ... They do alot of houses in my community and I will make sure EVERYONE knows about this and hopefully homeowners Will stop hiring them , they would get ZERO stars. if the option was there ... #******************* community ( *******************)Del-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 05/29/2024
I'm deeply sorry to hear about the frustrating experience you've had with our service. Your feedback is invaluable, and I understand your disappointment and concern. Please know that this is not the level of service we aim to provide, and I sincerely apologize for any inconvenience caused.
Upon reviewing your account, I see multiple issues that have caused significant inconvenience, including the misdiagnosis of the capacitor issue and the subsequent delay in identifying the leaking coil. It's unacceptable that these issues were not resolved promptly and effectively. I understand your frustration with the additional charges and the lack of response from our management team.
I assure you that I am personally looking into this matter to ensure that your concerns are addressed promptly and appropriately. We are committed to resolving the issues with your AC unit under warranty and ensuring that the ** light is properly cleaned and functioning as intended.
Please expect a call from one of our senior managers within the next 24 hours to discuss these issues in detail and find a satisfactory resolution. Your satisfaction is our priority, and we will do everything possible to regain your trust and make things right.
Again, I apologize for the inconvenience and appreciate your patience as we work to resolve these issues promptly.
Best regards,
Karoline
Del-AirReview fromJanice F
Date: 05/16/2024
5 starsJanice F
Date: 05/16/2024
Great service. Sales person and technicians were professional, courteous and dedicated to excellent customer service. I would highly recommend Del Air.Del-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 06/28/2024
Dear ******,
Thank you so much for your wonderful review and for recommending Del-Air! We're thrilled to hear that you received great service from our salesperson and technicians. Providing professional, courteous, and dedicated customer service is a priority for us, and we're delighted that it made a positive impact on your experience.
We truly appreciate your recommendation and your trust in Del-Air. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We're here to help!
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