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Business Profile

Credit Union

Addition Financial Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Addition Financial Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Addition Financial Credit Union has 25 locations, listed below.

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    Customer Complaints Summary

    • 47 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car on JUNE 26. Addition Financial was named as the financier for the loan. I was told I would receive payment information by July 15. I went to the Addition Finance office on July 15 because I had not received any information about making my payments. I would told that the necessary documents are on the way. Today is the JULY 31, and I still have no payment information. I have visited them twice and called. All to no avail. I need to make my payment or have Addition Financial make it for me since they REFUSE to send me the information that I need. My payment is due in a little over a week, and I still don't know where to send it or what my account number is. I need that information so that I can MAIL my payment because Addition Financial has yet to catch up with the 21st century; they do not allow online payments.

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 8, 2022/08/16) */
      09/16/2022 VIA Electronic Mail
      Better Business Bureau of Central Florida, Inc.
      1600 S. Grant Street
      Longwood, FL 32750

      RE: ************, Case # ********

      Dear BBB Consumer Affairs Representative:

      Thank you for forwarding Ms. ************'s ("Ms.*****'s") concerns regarding Addition Financial Credit Union ("Addition Financial" or "Credit Union"). Addition Financial's Legal Department has reviewed Ms.*****'s concerns in an effort to ensure that Ms.***** was treated properly by the Credit Union.

      Ms.***** recently purchased an automobile with financing obtained from Addition Financial. Ms.***** claims that she was informed that she would receive details on her loan payments by July 15, 2022. However, when July 15 arrived, Ms.***** had not yet received this paperwork. Ms.***** states in her complaint that she was dissatisfied with Addition Financial's response to her requests for information on how to make her loan payments.

      When Addition Financial reviewed Ms.*****'s contact information with her, it was discovered that her residence was listed as her mailing address. However, Ms.***** stated that she is unable to receive mail at this location. Ms.*****'s mailing address has now been corrected and she should receive regular communications from Addition Financial in the future. Addition Financial's Member Experience Department has also contacted Ms.***** to assist her in making her first loan payment and any late fees that may have been incurred related to this payment have also been waived.

      We value Ms.***** as a member of Addition Financial and hope she continues to remain a member for many years. If Ms.***** has any additional questions regarding this matter, she may contact me directly at ************************ or ************.

      Regards,
      Joe

      Joseph A. M*******, Assistant General Counsel
      Addition Financial
      1000 Primera Blvd.
      Lake Mary, FL 32746
      (407) 228-2679
      ************************

    • Initial Complaint

      Date:07/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I have/had a solar loan and was told it was in discharge but the person wouldn't/couldn't explain what that meant. Long story: got the loan over a year ago, clean.tech was the installer, had a contract for a solar system that includes a battery, 21 panels, and all the connecting parts and they were to pull all permits and do the paperwork for the electrical company. Well that's not what happened. I did get panels on the roof, however was not to site plan and will fail inspection because they did not leave the 3' fire easement I did not approve the site plan because where they planned to put the battery and the inverters is a set of stairs, they sent a second draft of the site plan, I also didn't approve because the batters and stuff were slated to go where a shed is. All clean.tech did was place the panels on a roof, not much else of the contract . Clean.tech went under in November, Out of business I was told by Sunlight, but not before telling you the install was complete when it wasn't. I did reach out to you multiple times to let you know the install was not complete before the 60 day payment was due to start. I made 3 payments and later had the payments pulled back because I do not have even 1/2 of the system I have the $43,000 loan for. I have been the one contacting Addition multiple times every month trying to get you to understand how much of the system I was missing only to get told well you got the panels. Just the panels is not a solar system and not worth anywhere near $43,000, in fact according to the city permit it is worth $5977.77. Sunlight is supposed to be getting a new installer to finish the install but have been saying that for 6mts and still no work has been done and no contact from sunlight or a new installer. If I NEED a new installer that would mean the original install was never complete right? If the install was never complete then why did the payments start? I had told Addition all this multiple times every month but no one listened

      Business Response

      Date: 09/02/2022

      Business Response /* (1000, 9, 2022/08/10) */
      08/10/2022 VIA Electronic Mail
      Better Business Bureau of Central Florida, Inc.
      1600 S. Grant Street
      Longwood, FL 32750

      RE: ***********, Case # ********

      Dear BBB Consumer Affairs Representative:

      Thank you for forwarding Ms. ***********'s ("Ms. *******s") concerns regarding ****************** Credit Union ("******************" or "Credit Union"). ******************'s Legal Department has reviewed Ms. *******s concerns in an effort to ensure that Ms. ****** was treated properly by the Credit Union.

      Ms. ****** previously purchased solar energy panels through a company doing business as "Sunlight Financial." ****************** provided Ms. ****** with financing for the purchase of the panels. Ms. ****** subsequently defaulted on the terms of her loan agreement with ****************** by failing to make required monthly debt service payments. After several months of missed payments, Ms. *******s defaulted loan was considered a loss by ****************** and the debt charged off.

      Ms. ****** states in her complaint that the company retained by Sunlight Financial to install the solar energy panels (referred to as "Clean Tech" by Ms. ******) did not properly connect the panels. However, ****************** has no direct relationship with, or control over, Clean Tech. ****************** has verified that the solar energy panels that are the subject of Ms. *******s complaint were delivered to, and installed on, Ms. *******s home. Any concerns Ms. ****** has regarding the quality of the installation must be addressed directly with Sunlight Financial and/or Clean Tech.

      Although Ms. ****** has defaulted on a valid debt owed to ******************, the Credit Union is interested in discussing alternative payment arrangements with her. If Ms. ****** is interested in investigating her options regarding the loan, she may contact me directly at ************************ or**************

      Regards,
      Joe

      Joseph A. M******** Assistant General Counsel
      ******************
      1000 Primera Blvd.
      Lake Mary, FL 32746
      ***************************************

    Addition Financial Credit Union is NOT a BBB Accredited Business.

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