We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Freight Traffic Services

Carrier 411 Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Traffic Services.

Complaints

Customer Complaints Summary

  • 114 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today 6/11/2025 my trucking company was rejected to carry a load by a broker.I learned that the data provided to them from Carrier411 is inaccurate. Itt does not reflect what is reported in the ***** database.When attempting to call Carrier411, their phone system recognized my phone number as a carrier business and not only refuses to allow me to talk to someone, but it also stated it would block my phone number as they do not want to talk to carriers.This company provides inaccurate reports on business and takes no responsibility for correcting inaccuracies. This costs carriers money for the inability to book loads. Other competing companies accurately keep their data up to date.

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My business email address in their system is incorrect and I've been trying to get them to fix it for over a year

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This platform needs to be investigated by the ***************** in charge of regulating this type of private platforms because there unfair bsuiness practices are causing a great damage to many carriers and owner operators in the industry. this platforms erroneous info and false unvestigated reports made by thier members to 3rd party private companies have the power to place small operations business out of the industry. it is well documented by carriers, brokers and shippers that this platform only allows one sided and unfactual info and reviews without verifying or giving the opportunity to the defendant to bring thier evidence and investigate such claims made by thier memebers are truthful. Carrier 411 in my opinion needs to be investigated how they are able to use private companies info and turn it around without allowing themselves to defendt themselves who gave them the power to be the platform caplable to put small companies out business. report Highway app *** Mycarrierpacket and TiaWatchdog if you been victim and they are refusing to investigate false reports after you summited your evidence as defendant to **********************

  • Initial Complaint

    Date:08/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company allows clients to provide false information without reaching out and allowing The opposing party to provide evidence that it is a bogus report on companies. It sells information and allows companies to pay for a false report . Is it against the law to make false claims on a business? It fraudulent represents businesses and false under the false claims act. When you call the company you will be hung up on unless you are a member. They display false accusations and have no way to dispute or even investigate these. This is a violation of false claims act.

  • Initial Complaint

    Date:07/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Carrier 411 put a Froud prevention search on my company. They artificial intelligence engine detected that my company is related to other companies. This is false information I am not associated with any other companies and I demand this to be taken off my profile.

  • Initial Complaint

    Date:06/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    06/12/2024 I talked to two brokers that I as denied booking a load because this company said that my company was shut down. I called the company to tell them that they needed to update their information and stop giving bad information to brokers. They hung up in my face and blocked our number and gave us a long message about how they do not deal with the actual carriers and they are not responsible for the information they give and the brokers should look up the actual information on the ***** page. Attached is the up to date information from ***** as of today.

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    sgt ********* book load with freight tech on 5/21 delivery is on 5/24 when driver get at receiver on 5/24 at 4am they say wait, after 4-5 hours they send to other wherehouse , he wait 4-5 hours on other wherehouse , they say afterthat come tomorrow at 4am .on 5/25 driver check in again they say wait we call you after 4-5 hours call driver to go first wherehouse we didn't have space, driver go first whehouse they say no space come tomorrow . we inform broker each day 3-4 times . on next day 5/26 driver go there but they did not open . driver wait whole day no one came , my driver mad , broker is not paying any compensation to driver . on 5/27 he go again and they didn't open . 5/28 they open and take load . broker is not paying anything reefer chicken load broker didn't pay nothing ,I ask broker for compensation but he say write on confirmation no compensation , I say how that possible we hold truk for you 5 days and paying driver and you are not paying us anything . i told him we drop load after we get confirmation from you with layover. he put on carrier 411 for hosting load, but we never do , we deliver when they take it.

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have advised their members the our company PACE MOTOR LINES *** not to use us as we double book loads.We are a common carrier and not a broker and do not broker any loads. We had reported this to the ***** in January as someone had been advertising our DOT NUMBER and then brokering loads and not paying the carriers and it appeared that it was us.Carrier 411 will not talk to anyone other than members and refuse to do anything about this.They then block the phone number of the company calling..

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Carrier ********************************************************************************* from securing a load. FMCSA supervisor confirmed my account status as active and due to Carrier ********************************** *********** my home is in *******. There should be penalties and fines for this company operating like this.

  • Initial Complaint

    Date:04/22/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting a formal complaint against Carrier411 Services, **** regarding a misleading FreightGuard report that unfairly accuses Taakow Trucking LLC of infractions like holding a load hostage and engaging in unethical practices. It's important to note that the contract specified a palletized load, but we received a floor-loaded shipment. This deviation from the agreed terms was not mentioned in the report, which has significantly harmed our ability to secure new contracts, nearly halting our operations and causing major financial and reputational damage.Carrier411 has blocked all communication attempts to address this issue, offering no customer support or dispute resolution. Attached are all relevant emails and signed agreements proving our adherence to the initial terms and showcasing our professionalism.Resolution Sought:Immediate Retraction of the False Report: I request a complete retraction of the report from all platforms to prevent further damage.Public Apology: A formal apology from Carrier411 for their mishandling of the report and the impact on our reputation.Review and Improvement of Dispute Procedures: An overhaul of Carrier411's dispute resolution process is necessary to ensure fairness and efficiency in handling such allegations.Compensation for Damages: Given the substantial business and reputational losses incurred, compensation is warranted.I hope the BBB will assist in a fair review of these matters and support a resolution that addresses the damage inflicted on Taakow Trucking LLC, ensuring the integrity of industry reporting standards is maintained.

Carrier 411 Services, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.