Complaints

This profile includes complaints for Neal Communities, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Neal Communities, Inc.

  5800 Lakewood Ranch Blvd N Lakewood Ranch, FL 34240-8479

• 

  Neal Communities, Inc.

  28100 Bonita Grande Drive Bonita Springs, FL 34135

• 

  Neal Communities, Inc.

  4711 Forest Creek Trl Parrish, FL 34219-1230

• 

  Neal Communities, Inc.

  5312 Tide Point Way Bradenton, FL 34208-5722

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 year carpet warranty. Issues @ eight months. Shaw-manufacturer Style HGP48 Gulf Winds Color: 00530 Silver Fiber: BCF PET Polyester Shaw refused a District and/or Regional Manager to assess the carpet at my request. Manasota Flooring-sub-contractor: will not return calls. Lee P., Operations Manager Chris Q., General Manager (Was to send someone out to secure carpet to floor-did not happen) Warranty request: November 21, 2019 (Rob) (Complained more about his health, his wife’s health and COVID) December 3, 2019 (Rob) June 3, 2021 (Rob) November 19, 2021 (Lee) Carpet Cleaned: (big in warranty per Shaw) October 15, 2020 February 20, 2021 May 16, 2022 December 4, 2022 December 16, 2023 Not a properly executed installation. Impacted surface-level attractiveness. Expected a finished and fit-for-purpose asset. Neal Communities sent Manasota to “fix” the issues however, Manasota did not accomplish, they made it worse. Poor workmanship: Guest room: carpet was (and still is) buckling. Workman cut carpet when trimming around baseboard. Master: Manasota “forgot” to include a transition strip where it meets the tile and wooden strip to secure the carpet to the concrete. They came back and placed a small wooden strip that wasn't secure and it slipped under the carpet. They came back again and placed a larger strip which has shifted. This time the nails will puncture your feet. The carpet now can be lifted off the floor. Manasota blames Shaw saying “they make cheap carpeting” and “Neal sells cheap carpeting”. Shaw blames Manasota and I am stuck with horrific flooring. The resolution would be new flooring in both bedrooms. Manasota stated they would replace carpet with hardwood at a cost of $3,000.00. Not my responsibility to pay for their mistakes.

  Customer Answer

  Date: 04/23/2024

   
  Better Business Bureau:
  
  

  Updates: 

  
  

  April 15th:

  Neal Communities sent two warranty gentleman to my home to inspect the carpet. 

  
  

  April 26th:

  I will go to the **** design center and pick out wood flooring to replace the master and guest bedroom. 

  Close as resolved for now but if there are any issues in the future I will reopen with BBB.

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 06/06/2024

   
  Better Business Bureau:
  
   "Neal Communities went above and beyond.  The issue is fully resolved to my satisfaction".   
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See below. Want compensation for my legal fees , missed work and medical bills.

  Business Response

  Date: 01/14/2024

  Dear Homeowner. As you know, we are working diligently to identify the issue of the water outside of the home. This week we were able to determine a possible cause of the issue. The interior of the home, the shower and shower walls, are already being addressed. We did agree to cover the costs of the additional cleaning and inspection, but we do not cover attorney fees. Please allow us to get the issues rectified and we will look at the whole situation once done. We do appreciate your patience while we complete the work.

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have contacted Neal Communities regarding a leaky roof that is still under warranty and nobody will get back to us

  Business Response

  Date: 10/09/2023

  Dear **** Homeowner,

  According to our records, the work order with *************** was initiated just a day after this notice (on 9/7/2023) and in speaking with our ******************** we were told that the roof issue was taken care of. Hopefully we can update this complaint to reflect this.

  We appreciate your patience and understanding and hope that all else is well with your new home.

  Best Regards,

  Neal Communities

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am complaining about a warranty issue with my villa and my roof. I have a leak in my roof which at first they said they would put in a work order. A roofing company looked at my and the problem is the ****** of the roof is leaking . **** looked at pictures and decided it was hurricane damage and they would cover. They said it was a maintenance issue not so to poor construction. I am a nurse and a widow and a senior this is really sad. My warranty on roof is 5 years I have 9 months left on the warranty. I bought the villa under the assumption that it was maintenance free so sad to be treated this way.

  Business Response

  Date: 01/15/2024

  Dear Homeowner. We are sorry to hear that you had some issues with your roof. Unfortunately, as it was determined, when there is damage due to a hurricane or storm, it needs to be something handled through insurance. Anything related to the workmanship we would have normally covered during the standard warranty period. Being that you are not the original owner, and there had been two significant storms since the time the home was built, we are unable to cover this. Please do let us know if you have any further questions or concerns. 

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our brand new house was missing connection to main sewer. 5 days after moving into the house, it was flooded with raw seweage. The rawsewage backup into the house was drastic it ran into bedrooms and closets causing carpet to be pulled and left without for weeks. We lost personal belongs, and we initially had to clean up and stop the sewage which caused bacterial and fungal infections to homeowners.

  Business Response

  Date: 01/15/2024

  Dear Homeowner,

  Your home originally closed in the tail end of 2022. Unfortunately, there  was a sewer back-up to which Neal Communities responded to very quickly.  Both warranty and the construction manager were quick,responsive, and helpful. This home closed on 12/20/23, and the back-up was reported within a week of closing (12/27/23 time frame). The construction error was 100% our fault, however below are bullet points on what Neal Communities did to right the wrong. 
  
  1) Management took gift cards to the family to help offset meal cost approximately $250-$350 (cant recall exact amount)

   2) Neal Communities reimbursed for damaged goods.  We took the list created by the homeowners (a list of items that were lost or trashed) then placed a value to them, we cut a check for $3,145.00

  3) The repair happened, as you see, over the Christmas/New Year Holidays; and within 5-6 business days the house was put back together, we did have to wait a little over 2 weeks for carpeting to ship

  After we completed the work, the homeowners were complementary of our response, our gift cards, our reimbursement, and attention, as he himself stated in the email.

  We are sorry this all happened. Unfortunately, during development, things do get missed and/or break. We feel that we responded quickly and rectified the situation.

  Kind Regards,

  Neal Communities
  

  Customer Answer

  Date: 01/25/2024

   
  Complaint: 20327978
  
  I am rejecting this response because: we are still dealing with issues from this. You're company acted in which was only covered under a new home warranty. We literally had half a house for 2 weeks waiting for carpet and your negligence caused people to become sick.   The email received may have been satisfied at the time, but nobody has followed up or you would of known you made people very sick, for a very long time.  Your job is building houses, do better. This whole community has had issues with construction.  

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have various outstanding items in warranty since we closed in November. We have had to continue to tell them the issues from ********************* to *********************** and to ******************************* and we still are sitting without repaired items. ******** came out to here our list AGAIN that should have been done before move it. We are now 4 months into our home and still have 75% of the list incomplete. They are now ignoring us. One of the worst items is an opening under the front door that is a health and hazard issue. Vendors are a no show and ******** promises to follow up but then disappears when I ask for an update. PLEASE COMPLETE OUR WARRANTY LIST ASAP!!!

  Business Response

  Date: 08/22/2023

  Dear homeowner, we wanted to follow up regarding this home, though we are not sure if it was already sold to another buyer. Nonetheless, we did want to make note that ****, ****** and their teams were very responsive and did take care of the things which were covered. That said, it is important to mention that this was an "as-is home", since it was previously used as a model home. Even then, we did take care of the cosmetic items that we said we would. Anything done after closing, such as flooring and countertop removal/replacement, repainting and landscape replacing done by contractors hired by a homeowner, are not things we are responsible for, as we have no control over the work. If there are any issues with "warrantable" components of the home, please let us know.

  Sincerely,

  Neal Communities

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were forced to purchase a home that we knew was slapped together and rushed. We told the agent and person working for **** there are major concerns about this home. My wife and I were threatened with losing our hard earned deposit if we didn't close on an incomplete and flawed home and have text messages along with emails to prove it. This home has been problem after problem with the **** Warranty persons admitting to it not being built correctly. They always throw blame on the pandemic and other problems while admitting to the poor workmanship. We are scared to take a shower because of water not draining and toilets not flushing and that's just to start. There is so much wrong with this home. **** should not be permitted to build anything. A number of my neighbors are feeling the same way. We will be seeking counsel if we must and will picket and do our best to get the media involved. I can't believe **** is tasked with building a hospital which would be a huge mistake. People should know that **** builds junk. It's such shame but we will do everything in our power to make people aware of staying away from *************!!! **** is overpriced junk!!

  Business Response

  Date: 08/22/2023

  Dear Homeowner, we are sorry to hear that you are not pleased with the home you purchased. While there is no question that there were plenty of challenges (many due to COVID) over the past couple of years, we are still working hard to deliver good homes to all of our buyers. If there are problems that need addressing, which are warrantable, we will take care of those. We have not forced anyone into any purchase with ****, but we have upheld our contract to close on purchased homes. We strive to have happy homeowners and do hope that perhaps in the future you will be too. If there are any warranty issues, stemming from quality, please do let us know, through our warranty department. For the record, we are not building any hospitals, we only build homes.

  Kind Regards,

  Neal Communities

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ************* in 2015, during the 1 year warranty period, they came out 2x to repair a crack in the tile floor, on the 2nd repair I complained to the **** representative that they were not doing anything to address the cause of the tile floor cracking. They told me not to worry that since they addressed the issue within the original warranty period, if it occured again outside of the 1 year warranty , they would still cover the repair. I have contacted them to look at the issue, and all I get is a run around. nobody calls back or they tell me to find someone to repair the issue on my own. I want them to come and look at issue and fix the problem that is causing the tiles to continually crack.

  Business Response

  Date: 01/11/2023

  Thank you for reaching out to us. I'm sorry you are having issues with your flooring. While the warranty does not cover flooring after the first year, we will absolutely have someone come out and look at it, particularly because we said we would, after we addressed the issue during that first year. Our head Warranty Manager will coordinate with the vendor/installer, so you should hear from someone likely by next Monday (this Friday we have a mandatory company meeting and we won't be in the offices). They will see about the cracking and what may be causing it. I hope this takes care of the issues.

  Kind Regards,

  Neal Communities

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They representative from Neal Communities did contact me and came out to look at the issue today 1-17-23, he did offer to a resolution that was acceptable. Thank you for your help
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 03/01/2023

  I meet with ************************* of Neal communities who promised to have a company come out to Epoxy fill the cracks in 2 tiles in my home. He explained the process as a epoxy bonding of the tile to bond and seal the tile so crack would no longer appear. That sounded reasonable , the company that he sent out used a tile stain on the ********** had no effect on the crack .  I followed up with **************** to advise him they didn't do what he promised and he has not responded. I would like to have them do they process, he explained. I am including pictures of before and after . Tile # 1 is before and tile #2 is after, you can also distinguish between them is that one picture has portion of shoe included that is after picture.

  Business Response

  Date: 04/19/2024

  I apologize for your issues with your tile cracking.  I have forwarded you request to our Director of Warranty and he will be reaching out to you today to get someone out to your home and get to the bottom of your issue and make your warranty repairs.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our ************* in December of 2020. The entire process from build through present day has been nothing but a nightmare. Be careful buying from **** because once they have your money they no longer care to provide any form of customer service. Our home flooded from the inept contractors they hire to hook up appliances, every single window in our home has leaked, our driveway crumbling apart only to have to be ripped up and redone numerous times since moving in but our most concerning and frustrating issue is our home lot. We paid a premium for the lot we chose because of the location against a preserve. Before the house was built the land was not properly built out and formed to match the land survey. They built our home, we moved in and brought it to the attention of Neal Communities ******************** Neals resolution was simply to cart in some dirt and throw some sod on top. After that began to wash out, they attempted to rectify it again by adding some more dirt. They did not even compact any of the land. After wash out again they decided to throw a handful of sand bags into the holes that were forming. Guess what, that half assed attempt to "fix" it didn't work either. Getting in contact with warranty/land department is nearly impossible. It takes weeks to actually get a response and then they act condescending toward you as if your concerns are just minor. Neal Communities has told us over and over this is totally normal and common. When I asked for them to show me another home in a community of over 700+ houses where this was happening, they couldn't. We asked for our yard to be fixed when we are home to see the completion and a copy of the engineering plans to show what their course of action would be to fix this correctly. The land manager stated they don't have anything like that to provide to us, wont work with us on a date, and stated they just come into the land and do what they do and dont have to abide by Fl state building codes.

  Business Response

  Date: 11/14/2022

  Dear Homeowner,

  
  We are sorry to hear about your experience and will continue to rectify any legitimate issues.
  The issues regarding the windows and driveway have been addressed, multiple times. We have completed the windows and the driveway, it was not an easy process and took some time, so we appreciate your patience. 
  
  The issue with the lot has been an issue we still have to completely address and it has been turned over to our Land Development.  They have dates and times for the repair and we are confident they can find a resolution. Again, we appreciate your patience.

  Kind Regards,

  Neal Communities

  Customer Answer

  Date: 11/16/2022

   
  Complaint: ********
  
  I am rejecting this response because: this issue IS a legitimate issue that has been on going for over a year.  We are done being patient and at this point shouldn't have to be. It shouldn't have taken 4 months to get someone onsite to address the situation again. **** insists they have "experts" to fix this problem, however they are the same 'experts' that have failed at correcting this numerous times already. **** is too cheap to rectify the land issue correctly, therefore it will most likely continue to erode. The land department manager who is handling this ongoing problem is an incompetent, poor excuse for an employee, ***********************. He was told directly by Southwest ******* Water Management District that a retaining wall in the area in question would be the most appropriate solution to stop wash out. **** dismissed the recommendation stating his plan "should" work. I don't want a plan that "should" work, this is my home and property, a permanent plan should have been thought of 3 fixes ago. Imagine being a homeowner who moved into their brand new house, which should be an exciting worry-free time since the house is brand new, dealing with this as an ongoing issue (not to mention all of the other issues with the home that **** even stated took them multiple times to get right). An issue where the homeowners yard is being undermined therefore collapsing in, in numerous locations, all because of irrigation that was buried in newly placed earth by **** and it's contractors. Irrigation that was never turned off, stopped, disconnected in any way. We brought it up on multiple occasions, that we were concerned the irrigation they buried was still flowing, causing the erosion. We were lied to by *********************** who said irrigation was cut and capped. The erosion continued, we again voiced our concerns to which *********************** lied and said the irrigation was cut and capped.. The land department is now working on the project again, had the "irrigation specialists" look at it only to discover, the irrigation was NEVER cut and capped. We were then lied to by ********************* saying all the irrigation was cut and capped after the team had been out to look at it. The very next day after ************** stated this, the irrigation experts were sent back out, because irrigation was still leaking. The contractor was called back on site by *********************** himself who stated it appeared the irrigation was still on due to water all over the job site. While the so called specialists were on site, water began flowing from the irrigation that was hit by the contractor with a shovel while digging/searching for the line. I watched it happen with my very own eyes, to which **** employees made up a story and said that it was solely ground water (even though no **** employee was even on site when this occurred ). **** employees are not honest, they are lacking in customer service skills, offer no apologies for the mistakes they make, and take NO accountability for what their actions, or lack there of, does to homeowners. 
  
  Sincerely,
  
  *****************************

   

  Business Response

  Date: 04/19/2024

  I apologize that you are not happy with the action that was taken to correct the issues with your home.  I will forward your information to our Director of Warranty and have him reach out to you via phone today to set an appointment to come and take care of any outstanding issues.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The night prior to Hurricane *** during heavy rain I had water intrusion into my attic that caused damage to the ceiling in my great room. I contacted *********************** at *****************, who told me it was considered hurricane damage to the roof and not covered by warranty. My home is ten months old. I had *********************** from Absolute Roofing, ******, inspect my roof. He found no roof damage. A field adjuster from my homeowners insurance also inspected the roof and found no roof damage, but water intrusion in the attic most likely from a bathroom vent not properly sealed during construction. I informed ****, who sent an employee with no credentials to inspect the roof, and he said there was roof damage. I hired a plumber, who agreed that the leak was coming from an improperly sealed roof vent. I gave this information to ***********************, his supervisor, ***************, and **** president *********** They all continued to insist that it was roof damage caused by the hurricane and refused to repair it. Most recently I had a certified home inspector, ***********************, of ***** Home Inspections, do a thorough home inspection. He said in his report that there was no roof damage and that the leak was coming from either bathroom exhaust fan vents or a plumbing vent, and that this appears to be a construction issue. I submitted the report to ***************** and today, despite all evidence I provided from certified and licensed professionals, *************** told me that ***** decision not to cover this damage under my homeowners warranty is final.

  Business Response

  Date: 11/03/2022

  After Hurricane ***, the homeowner reported a roof leak as she observed water intrusion. We are unaware if the intrusion happened Tuesday night the 27th of October or during the Hurricane event Wednesday October 28th. 
  
  When we were notified of the leak, post Hurricane ***,we explained that Neal Communities warranty guide doesnt cover Hurricanes or extreme weather    
  
  Homeowner claimed the leak was a result of poor construction or a construction defect. 
  
  In just receiving the home inspection report on October 31st,we will send our roofer out to the property to review the area in question.
  
  We advised the homeowner that in the warranty book, on page 32, it clearly states, roof vents and louvers should not leak, occasionally, due to extreme weather conditions, you may experience water filtration inside these vents.  This is not considered a leak and is to be expected  It also states on the same page,  Severe Weather: After severe storms,do a visual inspection of the roof for damage and notify your insurance company if you find any
  
  We did have a construction manager, post this warranty claim, visit the home and go into the attic to review/document the moisture intrusion in the area of a roof vent. 
  
  Neal Communities feels this is storm related occurrence.  As the homeowner mentioned, they have been in the home for 10 months, and there has been no mention of a roof leak prior to Hurricane Ian.  The area has had record rain fall this year, and the home has been dry and leak-free since the closing/turnover.  While Neal Communities recognizes the individuals who visited her home, we do stand by the conclusion that the home does in fact have a roof leak, caused by Hurricane *******  Hurricane *** would classify as extreme weather and the homeowner should contact her home owners insurance. As it is widely known, insurers may often challenge claims, by questioning whether there were prior issues, in order to efficiently manage legitimate claim payouts.

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18337939
  I am rejecting this response because:
   Neals classification of the leak around my bathroom exhaust fans and pipe stack as being due to hurricane damage has been refuted as improperly sealed vents during construction by four professionals I have hired at my own expense. The leak has continued after another heavy rain. ***************, Director of Construction for Neal Communities. contacted me on 11/2/2022, to arrange for an inspection of *******. I accepted the offer to inspect and I told him that the water damaged ceiling also needs repair and painting. Unless these repairs are made, I will continue with my complaint against Neal Communities, as well as with their roofing contractor, Crown Roofing. 
  

  Sincerely,
  ***********************