Complaints

This profile includes complaints for Neal Communities, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Neal Communities, Inc.

  5800 Lakewood Ranch Blvd N Lakewood Ranch, FL 34240-8479

• 

  Neal Communities, Inc.

  28100 Bonita Grande Drive Bonita Springs, FL 34135

• 

  Neal Communities, Inc.

  5312 Tide Point Way Bradenton, FL 34208-5722

• 

  Neal Communities, Inc.

  4711 Forest Creek Trl Parrish, FL 34219-1230

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a Villa from Neal Communities and moved in on January 4, 2022. At the time of close we received information regarding the ******************* as well as other documents pertaining to the close. We diligently completed our first **************** Request on Jan 18,2022. We had a 2 page list and met with **** (**** warranty rep) on February 8. Although some warranty issues have been repaired, most of the issues we reported in February and March have not been resolved. On February 28, 2022, ********** Cabinets made their first visit to repair/replace cabinets in kitchen, bathrooms and laundry room. They have replaced cabinets with cabinets that are defective. We have reported this numerous times and are continually told that **** warranty is not able to reach **********. On March 4, 2022, Universal Windows came to our villa and took a photo of the middle lanai slider to order a replacement. The middle slider has a deformity in it and the right slider has scratches. Additionally the tech suggested there was an issue with the rails in addition to rollers. This entire issue is still not resolved. On March 18, 2022, a representative from Manasota Flooring was at our villa to discuss grout repair and shower walls needing cleaned and uneven tile throughout the villa and master bath shower floor ponding. On October 26, the same representative from Manasota Flooring as well as a **** warranty representative came to our villa to discuss options to replace uneven tiles. He brought 2 tiles he ordered to see if they match because they can not get our ************* at this point and the 2 boxes of tile we were supposed to have at close do not exist. They think those original tiles may have been thrown away by the clean up crew prior to our close. The tiles were 1/16th difference from our ************* and are likely not going to solve our floor issue. We were promised a phone call by October 28 but did not receive a phone call or email.

  Business Response

  Date: 11/03/2022

  Neal Communities has been working with this home owner for the entirety of 2022 to resolve warranty items they have in their home. Unfortunately, this homeowner is experiencing every aspect of delays which continue to affect the entire construction industry.  Many of the delays are out of our control, but Neal Communities regularly communicates with this homeowner and we have already agreed to make repairs to kitchen cabinet, windows and floor.  We again are in an unfortunate cycle where material availability is at an all-time low and delivery dates are continually shifting.  Currently, we have all material on order and have been following up to get installation dates.  In regards to the flooring, **** is working with its vendors and the homeowner to come to a mutual agreement, as the exact matching tiles are no longer available to make the repairs.  We appreciate your patience and understanding.

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18334680
  
  I am rejecting this response because:
  Neal Communities have done nothing but make excuses for the entirety of 2022. We compiled a list prior to our initial closing of December 2021 when **** wanted to push our closing but the villa was not adequately completed. Our issues have been pushed off. For a period of 2 months we continually reached out to the warranty department with zero response. Further we have always initiated contact even after they would visit and promise to get back to us and did not. They were recently(Oct26) here and again did not contact us with resolution until we sent them a message. Their response was vague and unacceptable. No work orders have been placed. We asked to extend our warranty and they refused to officially do so. I have emailed numerous people from **** and placed phone calls and invited *************** and ********************* to our home for them to see the quality they are producing with zero response. We also have reached out directly to the vendors who actually do return our calls. But **** cant reach them?  I have every email sent and received and will provide them if necessary. And as the holidays are approaching our home is decorated with blue tape on the floor, cabinets, and sliders. And we are using a squeegee to remove the ponded water in our master bathroom shower and have been since move in date Jan 2022. The lack of any quality control in the building process is ***** problem. They were the builder. 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** ********* ****************** Noise - Quality of construction between Villas (noise) Indigo.The day before closing I and my realtor with the **** Builder **** did the walk through. The front door needed to be replaced and we were assured this was no problem and would be done shortly after closing. I have lost count on the number of emails and communications to get the door replaced. Finally 3 weeks ago it was replaced but there are issues. **** does not follow up at all on warranty requests, people do not speak english who come to your home and don't know what to do. It is going on 8 months to get this door corrected. My 6 month warranty review items are not being addressed either and some are still outstanding. This requires constant follow up and is a source of a huge amount of frustration. Once I called warranty and ********** told me if I want things fixed I should be calling every couple of weeks. What? What kind of management strategy is that? Construction noise consisting of blaring radios that are set loud enough for the workers to hear above the construction is a common occurrence in Indigo. Contacting **** does nothing. If you are working from home it creates a horrible work atmosphere , you can hear it inside the home and of course on the lanais.Also I purchased a villa and live next to an elderly lady with no kids. The bedrooms back up to each other and at night I can hear her talking, her tv and even her COUGHING. I would like to know if there is insulation between the villas, specifically between my villa and next door. This could have been missed. There were so many things during construction I had to point out that were clearly visible. In my opinion none of these things would have been fixed had I not been here and also hired an inspector.

  Business Response

  Date: 10/19/2022

  Dear Homeowner,

  ***************** has worked with this homeowner, diligently, from the closing of the home until this day.  We were able to get the front door replaced, new door lock and all components adjusted all to industry standard.  We are consistently working with our ********** and our customers to coordinate warranty repairs to be completed as soon as possible.  In addition, **** works with all trades to ensure a safe and healthy environment throughout the community.  We will follow up with our ********** and our warranty staff to ensure that we are providing the best service possible to our home owners.

  Kind Regards,

  Neal Communities

  Customer Answer

  Date: 10/23/2022

   
  Complaint: 18016137
  
  I am rejecting this response because:   The response is not true.  They promised the day before closing to fix the door in a couple weeks.   They did not actually order the door until 7/19 (see attached email) .  The door arrived at my home on 7/21.   The door issue reported the day before closing 1/24 with my realtor ************************* from Remax present.  Reported to **** again on 2/15 via the web.  Reported again on 3/23 for my first walk through.  Did nothing until 7/19.  The builder **** never responded to any of my attempts at communication.  The door was delivered to my house on 7/19 and was scheduled to be installed on 7/25 (see email).  First attempt at installation was a no show.  Second attempt came,  took the old door down and then noticed that there weren't enough openings for the locks,  removed the door, put the old one back up days later ,   it goes on and on.   **** states in their response that there were new components installed, that is not true,  the locks and handle on the door are the originals as well as the hinges.  These did not need replaced.  The door was damaged on the inside bottom panel with dents so there would have been no reason to replace these nor was it requested.  Still this door rattles and when it is windy it can be heard in the back of the house.   **** never inspected or looked at the door after it was hung,  no one set to work on the door ever spoke english either.

  They did not begin to work with me on this door until July and that is because I was so persistent.  This has been a huge pain and inconvenience.

  Also **** did not answer my other questions re that you can hear my neighbor cough through the walls in the master bedroom of the villa.   Nor did they address the booming music (see the attached doco with the picture from directly across the street from my house and my home office. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/02/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our home in Silverleaf there were issues the day we walked through that we were told would be addressed immediately and told by Rick he would personally handle it. I will say a few small things they did handle now we are 3 months into house and its always a run around or a excuse we have texture issues ( that were supposed to be repaired 4 times now, a toilet that runs all the time (that was supposed to be repaired also) a front door that will not close properly and most importantly a yard filled with water do to grading and drainage like many other people. They need to stand behind there product it was a big investment.
  

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 5, 2022/08/03) */
  We did an walk through the home owner on 5/12/2022 home and then closed on 5/19/2022, warranty began working on items that needed repair on 6/2/2022, this was for work that was identified at the walk through and the closing walk. We then again met with the home owner on 7/1/2022 to coordinate additional repairs to be scheduled for 7/22/2022.
  
  Chad B****** had also reached out to the home owner Monday 8/1/2022 with limited replies from them. On 8/2/2022 Rick R****** reached out to set a meeting for himself and I, to meet with the homeowner and discuss open items and also any items that they may not be happy with. While the homeowner initially refused to answer the phone call, they later responded on 8/3/2022 and let us know the they no longer need assistance from **** and that they "would handle themselves".
  
  I reached out again today (Wednesday August 3rd) and left a voicemail with them to set an appointment to walk the home, but I have not heard back from home owners as of yet.
  
  
  Consumer Response /* (2000, 8, 2022/08/04) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  We currently have a meeting set to go over issues on September 1st. We will see how repairs are handled and proceed from there.