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Business Profile

Vitamins and Supplements

Bio Science

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Bio Science's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bio Science has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Bio Science

      8575 Somerset Dr Ste A Largo, FL 33773

    • Bio Science

      412 N Main St Ste 100 Buffalo, WY 82834

    • Bio Science

      30 N Gould St Ste R Sheridan, WY 82801

    • Bio Science

      PO Box 576 Brandon, FL 33509-0576

    • Bio Science

      815 Water St Unit 2006 Tampa, FL 33602

    Customer Complaints Summary

    • 82 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not being refunded for a product I sent back to them.

      Business Response

      Date: 09/13/2023

      Hello *****,

      We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 

      This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 

    • Initial Complaint

      Date:08/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife tried a trial membership back in April 2023. We canceled after first month and they have continued shipping product and charging our card ****** a month. Contacted them today and the most they will offer back is *****. I want all my money back and have this fraudulent company exposed. The company address is po box ***. *******, ** *****. This.company also claims that ********* endorsed them and contributed funds.

      Business Response

      Date: 09/04/2023

      Hello,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      Your account was canceled and refunded $59.99 on 08/31/23 as you agreed to keep the last order. As a one time courtesy, we went ahead and issued an additional refund $140.00 without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    • Initial Complaint

      Date:08/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was charged on 8/2/223 for $169.99, I never reordered this product and was charged for something I never received! This company is a complete scam and looks like they use a subscription service that you have no knowledge of. Please refund my money ASAP and take ALL of my information out of your system.

      Business Response

      Date: 09/04/2023

      Hello,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    • Initial Complaint

      Date:08/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered gummies and was told one time fee **** then it turned into a subscription for ******. Sent them back to ** but never did get money back What a scam

      Business Response

      Date: 09/01/2023

      Hello ****,

      We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

      We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $129.99 today. You should expect to see the credited amount in your account within the next **** business days.

      Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

      We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

    • Initial Complaint

      Date:08/24/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 13, 2023, we did order from BioScience. Confirmation received but nothing was said over the phone or verified about it being a repeat order. On May 14, 2023, we decided to cancel our order, so sent an email to BioScience. We received that order so assumed it was too late to cancel when we did on May 14, 2023.Then, on June 23, 2023, we noticed a charge of $199.99 on our account from **********************. Immediately called them and received a notification on June 25th that the order #******DCD1 was cancelled. We received the package, even after cancellation. Went through all the steps to send the unopened package back to BioScience and received emails from BioScience that a refund would be issued, minus a restocking fee. We initially disputed even the restocking fee because of cancelling our order, but then decided getting $165 instead of the full abount of $199.99 was better than nothing. Emailed and called BioScience multiple times about our refund. We still have not received our refund and they say our account has been closed.

      Business Response

      Date: 08/28/2023

      Hello ******,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

      Customer Answer

      Date: 08/28/2023

       
      Complaint: 20511117

      I am rejecting this response because: we sent the product back and were promised a refund but have not received the refund. 


      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company sold a product for $169.99 and there was no disclosure that this was a recurring charge. The initial date was 5/17/2023 and the next charge I noticed from them was 8/1/2023 for $339.98 and there was never a product sent between the initial purchase and the new charges. I would not have purchased the product if I knew this was a recurring charge. The product was completely ineffective also.

      Business Response

      Date: 08/21/2023

      Hello ******,

      We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

      We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $339.98 today. You should expect to see the credited amount in your account within the next **** business days.

      Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

      We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

    • Initial Complaint

      Date:08/15/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/27/23 I ordered merchandise from this company totaling $259.99. I changed my mind on the product. I was instructed by the company to return the merchandise for a refund less inventory restocking fee. Return of the merchandise was completed and acknowledged on 6/7/23 via **** tracking #**********************. The company says they refunded the Total $210.99($46.00 trace #********** and $164.99 trace #*********) to my ************ on 6/22/23. I disputed the returned merchandise with my ************ and they say they do not see any credit back to the account. The company insists the credit was sent back to the account. I am in the middle of this dispute and cannot get the company to trace the refund.

      Business Response

      Date: 09/01/2023

      Hello *******,

      We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 

      This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 

      Customer Answer

      Date: 09/01/2023

       
      Complaint: 20466654

      I am rejecting this response because:



      I have sent numerous e-mails to this company.  Today I called the company, and they are stating that the merchant ID is closed, and I cannot get a refund. Apparently, I filed a dispute with my bank 2 times (that was on the companies advise) once I filed the dispute, the Merchant ID was closed and they can no longer refund the money.  They insisted that they do not advise their clients to file a dispute.  That I should have made an inquiry and the two are different.  ******** stated there is nothing they can do.  *********** is saying there is nothing they can do.  I am stuck in the middle and out the refund.  What other avenues do I have?
       
      Thank you, 
       
      *****************************

       

    • Initial Complaint

      Date:08/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 2 2023 and August 12 2023 charged my credit card for $64.98 each date totaling $129.96. I havent received no merchandise.and it appears to It appears to be ongoing charges.

      Business Response

      Date: 08/16/2023

      Hello,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    • Initial Complaint

      Date:08/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i purchased 2 bottles of *** gummies that supposed to be for male enhancement but i dont think they were the problem is nowhere did i read about automatic reacurring purchases if i didnt cancell within 30 days the past 3 months they have hit my credit card for a $129.00 each time well lucky enough i had insufficient funds each time until this month being august 2023 i had the funds and they took it i cant even find a phone number to call to get help so im hoping the bbb can help i see there are alot of other people experiencing the same issue thank you

      Business Response

      Date: 08/16/2023

      Hello,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    • Initial Complaint

      Date:08/11/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As soon as the order was placed I called and canceled they sent the package I returned it right away they said they would refund my money ****** still have not received then they withdrew 129.00 8/11 I called them they said they would give me 30% of 129.00 but not 199 they have already sent another package for this month I have to open and return the proper way they acknowledge that they got the last one I returned but I get no money back for that one you can not talk to any one other than the person who answered the phone

      Business Response

      Date: 08/16/2023

      Hello ******,

      We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

      We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $129.99 today. You should expect to see the credited amount in your account within the next **** business days.

      Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

      We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

      Customer Answer

      Date: 08/17/2023

       
      Complaint: 20457414

      I am rejecting this response because: I believe they still owe me ****** for fist shipment as I sent it back immediately unopened 

      Thankyou *************************

      Sincerely,

      *************************

      Business Response

      Date: 08/21/2023

      Hello,

      We apologize for the inconvenience as we are limited with the policies in place for the products. Therefore unable to issue any more refunds on your account. Please note that we strictly follow our 30-day return and refund policy which is indicated in our Terms and Conditions. It appears that you placed the original order on 04/25/2023. We hope you understand the matter of the situation that occurred on these charges. Rest assured, the account is canceled, and you won't receive any further charges. 

       

      Thank you

      Customer Answer

      Date: 08/25/2023

       
      Complaint: 20457414

      I am rejecting this response because I returned their package immediately they are saying it was over 30 days they need to recheck there records and my phone calls I called immediately  after transaction and told them I did not want to accept this and would return as soon as I received package 

      Sincerely,

      *************************

    Bio Science is NOT a BBB Accredited Business.

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