Business Profile

Vitamins and Supplements

Bio Science

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bio Science's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

82 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/05/2023
Type:Delivery Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/11 my 90 year old husband ordered items from this company. He agreed to $39.99, however there were 2 withdrawals from our checking account, $60 and $199.99. When I contacted the company of 5/12 and requested the order be canceled and our money refunded, I was advised that wasn't possible but a refund of $78 would be made. As of this date, 6/2, there has been no refund. On May 30 I called and advised we had not received any product and again requested a refund. I was told to contact the post office about no delivery. The response from the post was that the wrong address was on the package with the tracking number the company provided. When I again contacted the company they advised this is a problem with the post office and no them. So we are out $259.99 and have absolutely nothing to show for it. This company needs to face some serious consequences for their deeds
Business Response
Date: 06/09/2023
Hello ********,
We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

We highly apologize that you may have overlooked our promo bundles. As a one-time courtesy, we went ahead and issued an additional refund of $181.99 today. You should see a credit in your account in the next **** business days.

Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

Customer Answer
Date: 06/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me with one addition. On May 12 I was advised by ***** at Bio Science that I would be refunded $78. As of this date, June 13, I have not received that amount. I believe that is what they are referencing in the statement - "we went ahead and issued an additional refund of $181.99 today". Refund of $78 plus the $181.99 constitutes the entire amount my husband was charged, and since we never received any product - as determined by the **** email - I feel a full refund is warranted.

Sincerely,

*****************************
Customer Answer
Date: 07/14/2023

Complaint: 20136875

I am rejecting this response because:
In June of 2023 I filed a complaint with you regarding the above referenced company; below is the response from them. Please note that as of this date I have not received any refund from this company. They had advised me on May 12 via telephone that they would refund $78 and then advised in June they would refund the $181. What do I do now, file another complaint with you in an attempt to get my money refunded? Please advise

Thank you
*****************************
Business Response
Date: 07/18/2023
Hello ********,
We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.

This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.
Customer Answer
Date: 07/28/2023

Complaint: 20136875

I am rejecting this response because: they are just giving excuses for not doing what they originally said they would do and that is to refund my total amount. All they have to do is issue a refund to the card used

Sincerely,

*****************************
Initial Complaint
Date:06/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed what I thought was a one time order with this company. While doing so, I was scammed into paying for 2 bottles of detox pills. I clearly selected that I didn't want them, but I was charged anyhow. I let it go. I was the idiot ordering some magic pill to try to lose weight. So they got their $199 plus another $60 totaling $259.99. That was sometime in April. Then I noticed on May 11th my card was charged $199 again! What? I didn't place another order! I called them on May 24th. I was told they issued a refund of $169. It is now June 2nd. 9 days later and it still hasn't appeared. I disputed with my bank now since it seems I am waiting on a refund that is not coming. I told them to mark this company as fraud and to never let them try to take another dime from me. This website/company needs to be shut down.
Business Response
Date: 06/06/2023
Hello *******,
We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As per checking, your account was refunded $169.99 on 05/16/2023. As a one-time courtesy, we went ahead and issued an additional refund of $289.99 today. You should see a credit in your account in the next **** business days.
Rest assured, the account is canceled, and you won't receive any further charges and shipments.

We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.
Customer Answer
Date: 06/08/2023
Complaint: 20134083

I am rejecting this response because: The business is stating they issued me a refund of $169 on 5/16. The product didn't not even arrive to my home until 5/24, which I then called and was told I'd supposedly get that refund. No mention of shipping anything back, just told my subscription I did not knowingly sign up for was cancelled and I'd get that refund. It is now 11 business days since and that refund is no where in sight.
On June 3rd someone from the company via email asked me to send photos of the unopened bottles. I did. I then asked 2 times how much they would be refunding. I did not get an answer.
I reached out to the fraud department of my credit card. After speaking with them, they told me to send the product back and provide them with the tracking number. I did that on Tuesday June 6th. The package includes the 5 bottles of product I did not order with the original packaging inside a white bag. The tracking number is through the **** and is 9505 **** **** **** **** 91. That package should be arriving today per the ****.
As of June 6th, my credit card fraud department was not showing any pending deposits back to my account.

Sincerely,

*****************************
Business Response
Date: 06/21/2023
Hello *******,
We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
As per double-checking, your account was fully refunded for all the payments you have made. Our system issued a refund of $169.99 on 05/16/2023. Further, we have initiated an additional refund of 05/16/2023 as a courtesy. Please coordinate with your bank regarding these refund transactions made on your account.

Thank you for being so patient. If you need anything else, let me know if I can help.
Initial Complaint
Date:05/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for gummies and detox and was charged ******. I just received a second order that I did not place and was charged another ******. I do not want this and want a refund. I would gladly send it back. Doesnt work.
Business Response
Date: 06/02/2023
Hello,

We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
Date:05/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered online some Keto/ACV gummies to try for weight loss on April 14, 2023. When I was completing the transaction, I expected an opportunity to review my order, which I was expecting to cost about $60.00. The transaction processed and the total came up that they were charging my account $199.99!!!! They also added a "cleanse" product for an additional $60.00. In the confirmation I received, it said if there is a problem with the delivery address, please call immediately. The address was not the problem, they had charged me far more than I expected and I wanted to cancel my order. I called the number and got a voice mail. This was late one evening after business hours. I called again the next day and both times I left a detailed message with my contact info. I received the product within the next few days with zero packing slip or contact information. On May 15, 2023, I was again charged $199.99, my husband questioned me about it and I thought he was referring to the original $199.99 When I balanced my checkbook I found the second charge for $199.99, Later that day a package was delivered with the gummies. I never re-ordered this product. I want to return it and receive a refund. My bank tells me that this is a "re-occurring charge" and I must dispute it at the bank and change my debit card.
Business Response
Date: 06/02/2023
Hello ******,
We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a one-time courtesy, we went ahead and issued a full refund of $199.99 today. You should see a credit in your account in the next **** business days.

Rest assured, the account is canceled, and you won't receive any further charges and shipments.

We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.
Initial Complaint
Date:05/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased as a 3 mo supply only at a lower price, they charged me more and charged me for an extra product, I NEVER ordered. I have sent numerous emails to this company, with no resolution. All i wanted to do was return this order - it has not been opened and have the charges credited to my account.transaction date: 4/28/23 Total charges on my credit card: ****** AND another charge same day for *****
Business Response
Date: 06/01/2023
Hello Victoria,
We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

We highly apologize that you may have overlooked our promo bundles. As a one-time courtesy, we went ahead and issued a refund of $229.99 today. You should see a credit in your account in the next **** business days.

Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.
Initial Complaint
Date:05/30/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date 05-19-2023 online order number **********. Order was for Male Enhancement Gummies. total price $259.99. Was supposed to receive 6 bottles of the gummies plus made to order TestoBooster (not given a choice to bypass). Credit card was charged and no merchandise ever received. Tried to cancel within 6 hours and was told in an email that it had already shipped. No confirmation email of shipment was ever received nor any shipment tracking number ever given. I have contacted them numerous times to no avail. I want a full refund for this order that was never received. I do believe this was a scam.
Business Response
Date: 06/01/2023
Hello *****,
We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
Your order is in transit, but there is an unexpected delay. We wanted to personally reach out and apologize for the experience you had with our company during your recent purchase from us. We understand that not having your product delivered on time is frustrating, and we want to assure you that we have taken steps to improve our process moving forward.

As per tracking info, your order is expected to be delivered on Friday, June 2nd. You may track your package at *********************************************************************************
As a one-time courtesy, we went ahead and issued a full refund of $259.99 today. You may keep the products once you receive them or have them Returned to Sender (RTS). You should see a credit in your account in the next 5-10 business days.

Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

Customer Answer
Date: 06/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:05/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May, 8, 2023, I received an unsolicited package at my front door containing five bottles of a product called CBD Gummies and two bottles of CBD Capsules from Ship Matrices ( a company aparently owned by BioScience). I did not order this product! There was no shipping invoice or data indicating who shipped the unwanted product other than the labeling on the bottles. I contacted my credit card company and found that I had been charged $199.99 for the Gummies and $60 for the Capsules with a order number 56906630E0 and a **** tracking number **** **** **** **** **** 80. I attempted to contact Bio Science and Ship Matrices several times beginning 5/12/23 finally receiving a response on 5/17/23. They gave me a suspicious RMA number using my last name and zip code. I asked for a return label because I did not order this product. BioScience refuses to pay for the return costs or provide me with a shipping label.I DO NOT USE mind altering drugs and I DID NOT ORDER THIS PRODUCT! I have no idea how they got my credit card data. I've had to cancel my credit card and change the billing process of the legitimate companies I deal with.I ask the BBB instruct this suspicious company to send me a "return shipping label" at their expense and to provide a complete refund to my **** account.
Business Response
Date: 05/25/2023
**************,

We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.97 if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle. You also placed an additional order of the (BioBcience capsules -2 Bottles) for which you paid $60.00.

We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.
Customer Answer
Date: 05/25/2023

Complaint: 20094283

I am rejecting this response because:
I DID NOT ORDER THESE MIND ALTERING DRUGS! I will not invest one cent to return it!! I've had to cancel my credit card because I was assured it was hacked somehow. Now, I have to change all my business dealings and log in procedures because if this despicable drug peddler.
I asked them to send me a return label so the "garbage" they peddle can be return to them but they refused. SO, I gave them until the end of the day Friday, May 26th 2023 to send the label or I would turn this junk over the the police. Ironically, all it takes is for them to produce a return label, scan it and send the image to me but these cheapskates won't even do that. Laughable; I'm sure this junk costs a lot more than the 5 to 10 dollars for the return shipping. I intend to proceed with that ultimatum.
Finally, I consider their feigned business like response to you pretending to be a legitimate company to be an insult.

F *****
Business Response
Date: 05/30/2023
**************,

We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
Date:05/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In April I ordered bio science gummies weight loss. In May much to my surprise there was another charge for $199.00 on my credit card. I called the company on May 8 and told them I didnt sign up for a subscription and after reading the warnings on the package I threw them out. They stopped my subscription but said they could only refund $100 because the second order had been shipped. Except they hadnt been shipped.I would have to return them before I got the rest of my money. Its now 11 days later and I called again only to be told the same thing again only to find out they had never been shipped..said they had to reorder them so I could send them back, So they expedited them so I would get them just to return. Why didnt they cancel the order since it never shipped. Why bother shipping them Im 80 years old and handicapped and now I have to wait until the gummies get here, call the company on how to return them, go to post office and then wait, heaven only know, for my refund to be posted on my credit card. Oh, and I ordered four bottles and got charged for five. If theres anyway you can help me get the rest of my refund I would greatly appreciate it.Thank you
Business Response
Date: 05/23/2023
Hello *******,

We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

We went ahead and issued an additional refund of $99.99 for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
Date:05/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to order ONE bottle of the Keto+ACV and when I tried to check out I was offered a deal to buy 5 bottles for ******. There was no option to decline or go back to erase my credit card information so I closed the browser without confirming the transaction. I then received a confirmation email and my credit card was charged ******. I immediately reported the transaction to my credit card company as fraud, but still received the 5 bottles anyway and the charge went through. I wrote it off as a mistake on my part until I was charged a recurring charge. I contacted the customer support and the representative said the order was already fulfilled and there was nothing that could be done. She then offered to refund 50%, then retracted and said again that it was too late. I've blocked this company on my credit card, so this should not be paid and this representative canceled the fraudulent subscription. I would like a refund for the 4 bottles I did not agree to buy.
Business Response
Date: 05/20/2023
Hello *****,

We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

As a one time courtesy, we went ahead and issued a full refund OF $199.99 for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB I ordered something by mistake they were keto gummy bears to help you lose weight. I thought i was getting just a bottle for $39 turns out they tricked me and when i went to check out they were charging $199 plus $60 for a detox bottle i did not want. I got fooled cause they mention that stars were using this and when i researched it i found out they were not and also i heard reviews that they were scamming people out money i wanted to lose weight bad so ******** was down. They reimbursed me $77.99 when I canceled they said cause I agreed to a discount that i cannot get the rest. But i did not agree to this. First of all i could not understand the person talking. She was a fast talker. I have their telephone number that i called to cancel it is ************ please can you help me?? I am a 58 year old woman who needs her money back. Thank-you *********************************
Business Response
Date: 05/18/2023
Hello,

We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

We went ahead and issued an additional refund of $134.81 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you

Customer Answer
Date: 05/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************

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Bio Science is NOT a BBB Accredited Business.