Business Profile

Vitamins and Supplements

Bio Science

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bio Science's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

82 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been fraudulently charged for a product that I am not using and the company continues to charge a recurring charge on my debit card. I am going to discuss this with my bank and I want these charges to stop and I want a refund for the charges I have been charged. $199.99 x 2 and $60.
Business Response
Date: 07/01/2023
Hello *****,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.99 today. You should expect to see the credited amount in your account within the next **** business days.

Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
Initial Complaint
Date:06/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered keto gummies from this company, supposedly for buy one for $38.00 get one free. Before you can get out of the web site another ad came up for a detox product that was $60.00. I didnt want that product, but couldnt get off the page without clicking on. I called the company and told them I dont want the detox product, just the gummies. Well the company charged me a total of $129.99 and I only got 2 bottles of gummies that should have only cost $38.00. I tried disputing this charge with my credit card company, but they didnt allow me to.
Business Response
Date: 06/30/2023
Hello,

We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

As per checking, your account has been canceled and fully refunded. Below is the proper breakdown of your refunds.
03/30/23  5:01pm - Refunded txn: pay_ipyrrhlckfkencv6u7ftxfesau for $60.00.
03/30/23  5:01pm - Refunded txn: pay_jywo6axywemuvoqpwoowftew5m for $38.98.
04/15/23  7:10am Refunded txn: pay_jywo6axywemuvoqpwoowftew5m for $91.01.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
Date:06/27/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order from bio science and was charged $259 for purchasing a $40 dollar bottle, my first package came in and then a second package came out of nowhere without me buying it. This is a scam and I would like my money back. This isn't right, $300+ down the drain for what?
Business Response
Date: 06/30/2023
Hello,

We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Customer Answer
Date: 06/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/26/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An order of so called vitamins were shipped to our home and charged to our bank account for *********** called the phone number on the bottle and they told us how to return them and according to the *** tracking number, they were returned to them. We still have not received the $259.99 back into our banking account.
Business Response
Date: 07/01/2023
Hello ****,
We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

As per double-checking, your account was refunded $210.99 on 06/26/2023 back to your account. As a one-time courtesy, we went ahead and issued an additional refund of $49.00 today. You should see a credit in your account in the next **** business days.
Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.
Initial Complaint
Date:06/26/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 12, 2023 I ordered the Keto-ACV Gummy and was charged $199.99 and then another charge for $60.00. I received 5 bottles of the gummies. I tried to call and see why I was being charged the additional $60, but the call kept disconnecting. I left it alone, now on May 13, 2023 there was a charge of $199.99 and June 16, 2023 another charge for the same amount. I did not received anymore bottles after the initial 5 bottles. I have called multiple times and this is not getting resolved. If this is a subscription I was not aware, it needs to be cancelled and I need a refund for the money taken out of my account and nothing was delivered.
Business Response
Date: 07/01/2023
Hello *****,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.99 today. You should expect to see the credited amount in your account within the next **** business days.

Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
Customer Answer
Date: 07/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/23/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned three bottles of their product and they say they cannot reimburse me the $84 because I did not have a *** number. In the meantime I got another shipment of five bottles, charging me the $199 again. They say they cannot reimburse me with the *** number and wanted me to take pictures and sent it in to get the number. I don't know how to do that. It's been a scam from the beginning. The first shipment order # was 9642-FEB-499. The second shipment does not have a shipment order #. It has a tracking number 9400-1112-0621-5482-4227-64. I need reimbursed the total of $283.00. Thank You, *************************** ******************* phone-************
Business Response
Date: 06/26/2023
Hello *******,

We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you

Customer Answer
Date: 06/28/2023

Complaint: 20220600

I am rejecting this response because:I have already returned the second shipment for the refund. My beef is the first order which I returned three bottles after I found it would not work. I would like a refund of the $84.00 for the three bottles. Thank you for your assistance. It is appreciated. Sincerely,

***************************
Business Response
Date: 07/03/2023
Hello,

We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

We went ahead and issued an additional refund of $84.00 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Customer Answer
Date: 07/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you for your prompt attention to this matter. I appreciate your assistance.

***************************
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a package of supplements on 6/20/23. I did not order these supplements. There was no packing list or order form in the package and the return address was to ** box 97 in *******, **. I was very confused by this package. I started investigating by looking up the ** box because there is no website or phone number anywhere in the package or on the product. I found a lot of complaints to BBB about a supplement company based in ******* called Bioscience. Some of the complaints were about a package of supplements being delivered to them they did not order and being charged for them. This concerned me so I started going through my bank and credit card accounts. Sure enough, I have two charges on my credit card on 6/14/23. One for $60 at 3:16pm and another for $199.99 at 3:14pm. $259.99 total. I was at work at this time and my credit card was locked in a safe. The charges are from a company called Bioscience e-commerce. I alerted my credit card company of the fraud. My card has been canceled and they are opening an investigation. I had never heard of Bioscience until today. I have never visited their website or ordered anything from them. This seems like a scam. I would like $259.99 refunded to my credit card. If they provide a return label I will return the supplements I never ordered in the first place. Thank you for your help in resolving this issue.
Business Response
Date: 07/12/2023
Hello *****,
We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.

To clarify, all orders that are placed online are consumer-initiated. We received an order from you on 106/14/2023. There is no way for us to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this, no order would be placed. We have no way of knowing your credit card information, nor can we go to your checkout page and force the order through.
As a one-time courtesy, we went ahead and issued a refund of $259.99 today. You should see a credit in your account in the next **** business days.

Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

Customer Answer
Date: 07/21/2023

Complaint: ********

I am rejecting this response because: I have not received a refund yet. They have a couple more business days to issue a refund but BBB required a response within 10 calendar days. If they issue the refund I will update my complaint but I have no faith they will actually issue the refund. As I stated in my original complaint, I had never heard of this company before the unauthorized charges to my credit card. I never visited their website. I never gave them my credit card information. For them to say I initiated an order with them is untrue. I hope they follow through with the refund but I doubt they will.

Sincerely,

*******************
Business Response
Date: 07/26/2023
Hello *****,
Thank you for bringing your negative experience to our attention. We are committed to delivering exceptional customer service promptly, and we sincerely apologize for any inconvenience caused.
This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.
Customer Answer
Date: 08/04/2023

Complaint: ********

I am rejecting this response because: still no refund. I'm not really surprised. This is obviously a shady company. I guess the goal is to keep giving the run around until I stop responding and BBB closes the complaint. Which department do you need to talk to next? Shipping? Returns? ***************** What a joke.

Sincerely,

*******************
Initial Complaint
Date:06/15/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Somehow this company claims that my daughter placed an order although she has never visited their website. We received a package of vitamins on 4/7/23. There was no company name or description on the package. After opening and finding the "order" information she searched her email and found an email about the order. She previously thought it was SPAM since she placed no such order.She searched her credit card for a charge and found none. A couple days later I found the charge on my credit card for $199.99. $200 for gummy vitamins??I called and explained that this order was never placed and that I wanted a full refund. They tried negotiating for me to keep the vitamins at various discounted prices. After several threats to refute the charge with my credit card they finally offered an **** I was given totally different RMA numbers over the phone and through email. They also said it would take 5-8 weeks to process the **** They had me return the package to a PO Box. Everything about this company appears phishy.I called back 7 weeks later with no notice that they had received the package or were processing the return. On the call the acknowledged receipt and offered the refund minus a $35 restocking fee which was never mentioned previously. After arguing again that this order was never placed and I don't know how they even got my credit card the best they would do is lower the restocking to $17.50.I am still out $17.50 that they would not refund and $10 shipping fee. Totally understandable if I actually placed an order. No order was placed. I would still like to get this $27.50 refunded.
Business Response
Date: 06/19/2023
Hello,

We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up the account (name, address, phone number, email address the order is under).

Thank you
Customer Answer
Date: 06/19/2023
Yes, I should have included my daughter's name. As I stated the package was sent to her even though it was charged to my credit card. She has never had access to my credit card and neither of us have ever heard of your company so it is still a mystery how this happened.
The package was delivered to ********************************* with Order Number: 4AC299652C
Please let me know what other information may be useful.
Business Response
Date: 06/23/2023
Hello,

We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

As a one time courtesy, we went ahead and issued an additional refund of $17.50 today as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Customer Answer
Date: 06/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $160 for detox pills, they continue to charge my account every 10 days for various amounts Today, I received more pills, I do not want any product and I want them to stop charging my account
Business Response
Date: 06/14/2023
Hello,

We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
Date:06/09/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today we received 5 bottles of KETO from them that we didn't order and do not want. This is the 3rd time they have done this. We paid the post office $8.00 plus to return the last batch to them last month so they must be crooks that got our card number illegally.NO PAPERWORK CAME WITH THESE ORDERS; NO PHONE NUMBER IS LISTED ONLINE. The return address is PO Box 576, *******, ** *****. There is nothing online that we can find.My husband phoned you today and discovered that you have many complaints about them and learned our only recourse is to cancel our credit card. ******** is now run by crooks it appears.Your employee was gracious and sympathetic so thank you for that.
Business Response
Date: 06/21/2023
Hello *********,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.99 today. You should expect to see the credited amount in your account within the next **** business days.

Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

Customer Answer
Date: 06/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have not checked my account yet and I am extremely pleased that you helped me with this problem.
Thank you very much. Your help has renewed my faith in our system!

Sincerely,

*****************************
Customer Answer
Date: 06/30/2023

Complaint: 20166681

I am rejecting this response because:
However, we just got a new Mastercard bill in todays mail & they have charged us an additional &199.99 so we are right back where we started

Sincerely,

*****************************
Business Response
Date: 07/05/2023
Hello,
We do apologize for any inconvenience this may have caused you. As per double checking, your account has been canceled and fully refunded on 06/21/2023 for the last order in June. 06/21/23 . We did not charge your account for additional order. You may coordinate with your bank for further assistance of the said charged.
Rest assured, the account is canceled and you won't receive any further charges.
Thank you
Customer Answer
Date: 07/05/2023

Complaint: 20166681

I am rejecting this response because: THESE CHARGES WERE ON MY **** CARD; ON THE LAST STATEMENT THERE WAS A 2ND ****** CHARGE FROM BIOSCIENCE; I TRIED TO LOG INTO MY ACCOUNT TODAY AND CAN ONLY GET THE APRIL STATEMENT ONLINE, SO I AM WAITING UNTIL I SEE IF THERE IS A CREDIT FOR THE TWO ****** CHARGES. ALSO HAVEN'T RECEIVED A STATEMENT WITH THE FIRST ****** REMOVED.

Sincerely,

*****************************

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Bio Science is NOT a BBB Accredited Business.