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Business Profile

Property Management

Sentry Management, Inc.

Complaints

This profile includes complaints for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sentry Management, Inc. has 46 locations, listed below.

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    Customer Complaints Summary

    • 199 total complaints in the last 3 years.
    • 85 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2023

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 5th I made Sentry Management contacts, ***************************** and ***************************** aware of a shutter that fell off the second story of the Condo I own in *********. I have sent repeated emails in which I was told a repair would be scheduled. As of today, the shutter is still sitting by the front door of the condo waiting to be reattached. I cannot get either contact to communicate with me to let me know the work is scheduled. I prefer that they handle this, but have emailed that without their response I may be forced to hire someone and deduct the cost from my ***************.

      Customer Answer

      Date: 10/30/2023

      To resolve this matter, I would ask that Sentry Management confirm schedule of repair and completion of repair.  This request with Sentry Management began in July, 2023 and has had no action to date.  Thank you,

      Business Response

      Date: 11/08/2023

      We apologize for the less than positive experience. We understand that the repair has been made. We hope that moving forward your experiences with Sentry will be positive ones.

      Customer Answer

      Date: 11/10/2023

       
      Complaint: 20773842

      I am rejecting this response because:  Work is 90% complete per message received from repair company.

      Sincerely,

      ***********************

      Business Response

      Date: 11/30/2023

      We apologize for the incorrect information previously shared. We are confident that the work has been completed at this time and hope that this matter has been resolved to the homeowner's satisfaction.

      Customer Answer

      Date: 12/09/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************
    • Initial Complaint

      Date:10/19/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my home in FC community last year and I contacted Sentry Management concerning some issues (a few they fixed after numerous emails and messages). There are major issues with the outside of the building that I live in alone that has not been taken care of , nor can I get a response back about as to when they will be taken care of. My biggest issue is that I pay my dues every month as a home owner and I can't get the property manager on the line for answers nor can I get a response from our Board for anything. We have not had an official H.O.A. meeting as of yet. There is debris in the back of bldg 2 that was here before I moved in last year, this debris look like it has been there for some years. It is also under the bushes of our building and I reported this last year.The landscapers cuts the bushes but leaves the cutting on top of the bushes and on the ground and around the bushes.The exposed wires on the property are dangerous and the ** men complained to me because it was dangerous for them as they worked to repair my ** unit.The handicap sign has been removed only the pole stands. We need a sign at the entrance to let people know that this Private property and not a apartment complex that's open to the public.We are a pet friendly community but there are no receptacles and bags to place their waste in and homeowners are not being responsible , some are not using leashes for their pets either.This neglect has to stop now because it is a breach of contract for this community.We are a very small *************** and we deserve to be nurtured and we want to be proud of our community as well, but how can we , when you want take care of it and shutters are falling off the building. Our property needs to be taken care of just like the other properties you all manage and not to be overlooked and in ruins.

      Customer Answer

      Date: 12/12/2023

      I sent my complaint in to get answers from Sentry. I am just getting a reply back from the BBB. Please follow up and help to resolve this matter.

      Business Response

      Date: 12/20/2023

      We appreciate the feedback and are always looking for ways to improve our service.

      In this instance, the challenges described are not matters Sentry Management can resolve. Oftentimes homeowners misunderstand our role within their community.We were honored to have been hired by the association ***** of ********* to assist them with the day to day administrative activities associated with managing their community. The ***** is made up of hard working volunteers and they are tasked with making the best decisions for all homeowners.

      Sentry Management is not a property management company. We have no authority to address any of these concerns. We do forward all concerns to the ***** for appropriate action.

      We understand that these types of situations can be frustrating. We encourage homeowners to attend ***** meetings to have their voice heard.

      Customer Answer

      Date: 12/21/2023

       
      Complaint: 20743939

      I am rejecting this response because: We have requested the ************ meeting  that has not taken place as of yet. According to the By Laws there is to be an Annual meeting yearly( hint the word ANNUAL). So, what do we the homeowners who live in the community suppose to do, when the Board doesn't follow the guide lines?  Our property is suffering from neglect and I pay my dues every month. Must do better, what ever your role is in this community.

      Sincerely,

      *******************************

      Business Response

      Date: 12/21/2023

      We do understand the frustration, but we also work at the direction of your *****. We have no authority over the ***** of **********

      Customer Answer

      Date: 12/22/2023

       
      Complaint: 20743939

      I am rejecting this response because: Then advise them to set an Annual meeting each year as stated in the By Laws.

      Sincerely,

      *******************************

      Customer Answer

      Date: 01/10/2024

      So who paid BBB off from Sentry?  Shame on BBB to try and make it seem as if  we didn't responded in time, when we did!  If BBB couldn't get a response from Sentry, then say that and not blame the consumer. Thank you BBB and Sentry for nothing.
    • Initial Complaint

      Date:10/12/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The condo where I reside flooded from the upstairs neighbor fridge. Her insurance sent a water team that came to asses and remedy the problem on July 13, 2023. The incident was reported to HOA and Board members. ********s insurance sent $10k for repairs. I was informed by Sentry that they would have to meet with the Board and their attorneys as the condition of my unit suffered a lot of damage and some may have been pre-existing. Fast forward to September 27, 2023 I was informed that the Condo master insurance has denied my claim for reconstruction. As a result I have been living in an unhealthy inhabitable unit with no drywall or carpet in 80% of the home. Sentry did not send anyone to assess or indirect my unit until the end of August at which time no communication was reiterated about the process. I’ve requested meetings, to no avail. They had (3) three estimates from contractors one of which is a landscaping company that dies the upkeep of the property outside. On one hand I was told “we’re waiting for final estimates and wrote up to proceed” only to be told claim was denied no repairs will be scheduled at this time.

      Business Response

      Date: 10/11/2023

      We understand the frustration this homeowner feels, and have reviewed the matter to ensure Sentry has followed best practices. 
      Oftentimes homeowners don't understand Sentry Management's role in their community. We are not a property management company, but instead, an association management company who has been hired by the board to assist them with the day to day duties of running their community. We work at the direction of the board, comprised of neighbors who volunteer their time working hard to make the best decisions for the community. The goal of both the Board and Sentry is to ensure that the association governing documents are being adhered to, and that all legal requirements are met.

      In the review we found that this was a
      homeowner-to-homeowner leak reported to Sentry on 7/20/2023. The unit where
      the damages originated filed a claim with their insurance, ********s. The cause
      of the leak was the water line becoming disconnected from the refrigerator.
      ********s sent out ******** to mitigate the damages. The local Sentry team received a call
      from ********s stating they were sending over the $10k. At this time, a review of both units was scheduled and the review as completed on 8/11/2023. At that time, the 2nd contractor expressed concern
      as the mitigation completed did not line up with the cause of the
      damages. ******** was contacted to find out why the unit was
      gutted. The project manager advised that the tenant brought certain issues to his attention. With
      mold being present in the unit, they mitigated the mold and identified 3 points
      of water intrusion. The written explanation is attached
      below. Once this information was received, in writing, the board instructed our
      office to follow up with the association attorney. The attorney advised at that time to
      file an insurance claim for this unit. The attached documents were sent to
      Westminster on 9/21/2023 and a denial email was received on 9/28/2023. We are currently awaiting the written denial in the mail. The adjustor advised of the following: "We have inspected the unit and her damages
      will be denied.  Attached are some of the photographs showing surface
      water, rot, water through the foundation wall, seepage more than 14 days, etc.". The photos from the adjustor with the findings written at the
      bottom of each photo are attached. 

      Pursuant to Article V, Section 13(b)(i) of the Association’s
      Bylaws, you are responsible for maintaining and repairing the Unit. Your
      failure to maintain the Unit to stop or remove the mold growth and infestation
      is in violation of Article V, Section 13(b)(i) of the Bylaws. Finally, the
      Association has the right to maintain, repair, or replace any damage to the
      Unit that was caused by your negligence, misuse, or neglect, at your cost.
      Specifically, Article V, Section 13(b)(iv) of the Bylaws provides: Each Unit
      Owner shall be responsible for, and promptly after demand, shall reimburse the
      Association for the cost of maintaining, repairing or replacing any damage to
      the Common Elements or any portion of his Unit required to be maintained,
      repaired or replaced by the Association which is caused by the negligence,
      misuse or neglect of such Unit Owner. Such reimbursement shall be collected by
      the Association from the Unit Owner obligated therefor in the same manner as
      set forth in Article V of these bylaws for the collection of common charges.

      All supporting information, photos and details have been attached
      and are below. 

      Business Response

      Date: 11/01/2023

      We absolutely understand the frustration. 

      Sentry Management is not denying any claim. As the Association Management Company, we do not hold any insurance policies for the association. As explained previously, we are honored to have been hired by the Board of Directors to assist them with the day to day administrative duties of running their association. The board, who are neighbors volunteering their time, work hard to make the best decisions for the community. We work at their direction.

      Another point of clarification is that Sentry Management is not a property management company. There is a distinction there, where property management includes responsibilities and a level of authority that we simply do not have.

      We are awaiting the letter of denial from the insurance company and will provide that once obtained.

      Unfortunately we are unable to assist further, but will continue to share your concerns with the Board of Directors.

      Customer Answer

      Date: 11/03/2023



      Complaint: ********



      I am rejecting this response because:

      First off, I don’t think that Sentry Management has any idea of the frustration I am experiencing, or we would not be going through this exercise.


      Sentry Management is denying the claim regardless of what they are telling you.  They took the approach that the decision to deny a valid insurance claim that has already been remediated and awaiting completion due to their poor management.  They hold a check for $10,000 from the insurance company that they failed to mention they have in their possession from ********’s Insurance who deemed the above homeowner in 8780 was liable. 
      They claim they are not a Property Management Company, yet they are the only entity communicating with me. I’ve not spoken to or received any correspondence from this Board of Directors they are referring to.  Not once has anyone identifying themselves as a Board of Director has contacted me in any form or fashion.  Sentry Management is hiding behind the Board of Directors who are ignoring those fiduciary responsibilities in this matter.  As far as The Board of Directors are concerned, yes, they are volunteers, but they are not making the best decisions for the community.  If so, this would be resolved and would not have gotten to the point where it is.  What the Board of Directors are doing is mismanaging this community with the assistance of Sentry Management.  Sentry Management is as complicit in this matter more so than the Board of Directors. The Association is self-insuring itself with a high deductible and is stalling this claim.  Meanwhile I am in a home with mold, no installation, exposed electrical wiring, nails and tacks coming out of the flooring, no drywall, no kitchen and that is 2/3rds inhabitable due to no damage of my own and I’m being forced to suffer the consequences due to both Sentry Management and The Board of Directors mismanagement and quite possibly insurance fraud.


      Please share my concerns with The Board of Directors as I’ve left messages through Sentry in an attempt to meet with them, to no avail. 

    • Initial Complaint

      Date:09/26/2023

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sentry Management handles my hoa and now payments are sent to click pay. I made my hoa payment on September 12, 2023 from my personal account. Clickpay refunded my payment back to my bank. I tried to go online and make a payment but my account is blocked from accepting payments. No one at sentry is returning my phone and my hoa due are current. I just trying to pay my hoa due on time but Sentry is making this impossiblle.

      Business Response

      Date: 10/10/2023

      We apologize for the experience. The account was inaccessible for a period of time and we have found in a review of the matter that the payment has been successfully made. We hope this resolves the issue and we look forward to providing excellent customer experiences moving forward. If there are further concerns, please reach out to 1.800.932.6636 and an agent will be happy to assist.
    • Initial Complaint

      Date:08/28/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live at
      ***** ******* ************ **** * ******* *** **** ****** *** ***** ** * ********** were the HOA until June 2023. As of July 2023, Sentry Management took over the HOA.

      For 2023, the HOA dues are $317 per month. Also, there was a special assessment for capital improvement of $100 per month for 36 months, January 2021 to December 2023.

      For 2023, I prepaid $3,804 for HOA ($317 HOA x 12 months) and $1,200 for the special assessment for capital improvement ($100 x 12 months).

      I emailed and called Scott T****** with Sentry Management on 08/21/2023 to make sure my prepay carried over during the transition, but he did not respond. I called the main phone number on 08/25/2023 and spoke to a representative and she told me the credit balance, but it was missing $600. She gave me an email of [email protected] and stated they would investigate the matter. I emailed this email, and they gave me the same information as the representative on the phone and asked me to show the payment that I think was missing.

      I called ** * ********** to get an account statement of transaction history of payments and dues and they told me they could not give me any account information because Sentry Management has it all.

      There were two accounts with ** * **********, one for the HOA of $317 and a second for the $100 special assessment for capital improvement.

      As of July 2023, I should have a credit balance of $1,902 for HOA and $600 for the special assessment for capital improvement.

      Both Sentry Management and ** * ********** are not willing to fix this prepay credit balance and provide me the account information to see which account the $600 shortage is coming from.

      Business Response

      Date: 08/31/2023

      We understand the frustration and apologize for the confusion. It can sometimes be difficult to get the information sorted when transitioning from one management company to another. We really appreciate the opportunity to assist with this matter and after reviewing, have made the necessary corrections and resolved the account. A Sentry team member has reached out to the homeowner to inform them of the correction and offer any additional assistance or explanation.

      We hope this concludes the matter and we look forward to providing exceptional experience moving forward.

      Customer Answer

      Date: 09/07/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *****
    • Initial Complaint

      Date:08/03/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Check was mailed to HOA (Sentry Mangement)
      Sentry did not receive check.
      Check was potentially lost.
      Call made to Sentry said to pay online using a echeck.
      We confirmed with Sentry check would be stopped they okayed it.
      This payment was done July 10th
      Letter was received in mail that they recieved the check and deposted a the stop payment check
      they are asking us to play a fee of $24.143 for the check being stopped even though we have paid them and told them the check would be stopped.

      They was no action on their side taken to wave the fee.

      Business Response

      Date: 08/18/2023

      We appreciate the feedback and the opportunity to resolve matters.

      This matter was resolved the homeowner has a zero balance as of August 4, 2023.

      It is our privilege to serve our homeowners.

       

    • Initial Complaint

      Date:07/31/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HOA company switched to Sentry Management last year sometime. We were not notified Sentry was taking over. Kept paying HOA dues to previous company and money was being refunded each month. Then, out of the blue, got a letter from a collection agency stating we needed to pay $1200 ($800 in dues and $400 in interest) to Sentry Management. I have NEVER been contacted by this company.. not one time. Collection agency gave me contact number and email. Tried calling local office, no answer. I called corporate office and was given number to local office. Collection agency also said our bills were being sent to an old address that we haven’t had any affiliation with in 10+ years. Why?! Why wouldn’t you send notices to the actual house you are managing? So, I went online and made an account with no problem, but can’t pay the bill bc I don’t have an account number! I don’t have an account number bc I can’t get ahold of anyone and they aren’t sending me any bills!!! All I want is to pay my bill before they put a lien against my house. Every time I call them, no one answers and my voicemails are being converted to text and sent as an email to someone name Becky.
      I will pay you what I owe, but I will not pay those ridiculous interest fees. If you would have sent ANYTHING to the actual address you manage and are charging me for, I would have paid you what I owe and would have paid it on time.

      Business Response

      Date: 08/15/2023

      We understand why this is so frustrating for the homeowner.

      - Sentry began managing this association in May of 2022.

      - The homeowner information including mailing address was provided by prior management during the transition over to Sentry. To change the address on file, homeowners simply need to provide a request in writing. ***************** has a help center where the request can be submitted.

      - If mailings do not get sent back to sender, it is assumed that the communication was received.

      - Once the account was turned over to attorney status, as per association collection policy, the 3rd party collection agency/attorney sent out communication based on address information found on public tax records. 

      - Once in attorney status, any communication from homeowners will be referred to the attorney, as Sentry is not a collection agency.

      - At this point in the process the homeowner will need to work with the collection agency/attorney to resolve the account. The collection agency/attorney may present any information requesting fees waived, to the Board for consideration.

      Customer Answer

      Date: 08/21/2023



      Complaint: ********



      I am rejecting this response because: I have sent multiple emails and made multiple phone calls with no answer. I do not have an address for Sentry Mgt, therefore cannot submit a request in writing. I am not able to set up an account online because I do not have an account number. I have requested this multiple times as well. 

      I find it hard to believe that Sentry would not attempt to contact the people living in the house to which they are billing. Even if a renter lived there, they would be managed by a rental company or the home owners themselves. 

      Sentry does this on purpose. They do it so that they can charge an outrageous late penalty and keep adding up the interest of late payments. I am just trying to pay my bill. I can't understand why this company makes it so hard to do that. I can't wait to move. 



      Sincerely,



      ******** *******

      Business Response

      Date: 08/23/2023

      We do understand the frustration. Sentry team members are not in a position to discuss your account with you while you are working with a collection agency. This is an HOA matter and has been handled based on HOA governing documents.
      We know it can be confusing, but you do not pay Sentry Management. Your assessment payments and any fees are paid directly to your association. While the assertion that we overcharge to make money was probably made out of frustration, it is completely false. Again, we don't charge homeowners, so we cannot overcharge them. 
      We encourage you to work with the collection company to resolve this.
    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Area in the balcony is flooded by water coming from upstairs (ac room, area where pipes are present), ceiling is concrete and plumber cannot do anything since water is coming from upstairs. called the emergency line 3 times and finally got a response from the 3rd party company saying manager from sentry manager refused to contact me because that was my problem, even though they knew neighbor refused to allow access to their unit. in 2020 same thing happened and sentry fixed the issue without any problems. plumber said the ceiling is concrete and I need hoa help. water on the floor, on my ac unit ceiling, expect water damage...

      Business Response

      Date: 07/20/2023

      We apologize for the less than positive experience. 

      In reviewing this matter, we found that there was a miscommunication of information when the homeowner called our after hours number. We received information that the homeowner stated that
      there was an issue with the HVAC system. We then notified the homeowner that
      per the community documents the HVAC system is the responsibility of the
      homeowner.  It was not until later that we learned that the concern was
      related to the condensate drain.  All repairs have already been completed and we have addressed the concern and cleared the condensate line. We have contracted to have the area dried.


      We hope this resolves the matter and we are confident that moving forward this homeowner will receive the excellent service standard we strive to provide.


    • Initial Complaint

      Date:07/06/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed on my condo sale and the buyer paid for the month of March 2023 for the remaining days of the month so I am owed back $261 in "HOA Dues Proration." I have contacted my community manager at least a dozen times, contacted the customer help multiple times and used the general form to no solution. I have been promised responses and nothing ever happens. It has been 5 months of me reaching out and providing the correct documents to get nothing in response.

      Business Response

      Date: 07/18/2023

      We apologize for this homeowner's experience. In reviewing this matter we found that a refund was submitted for processing on July 7th, and paid on July 12th. We are hopeful that this concludes the matter and wish this homeowner all the best!

      Customer Answer

      Date: 07/19/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ****
    • Initial Complaint

      Date:07/05/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today is July 3rd, 2023, and our neighborhood HOA has collected our money that was due May 30th, 2023 but has not provided us the services that our HOA covers. A letter was sent out stating once we pay the HOA fee that they will have someone service our lawns. The new construction side of the neighborhood has their landscaping done but for whatever reason, HOA hasn't taken care of the side of the neighborhood that I live on. I have sent emails and have not gotten any response regarding a timeline as to when they will send someone out to landscape our yards. I'm not sure what's going on but it is coming off like someone is stealing the HOA money, because it surely is not being used for the purpose intended.

      Business Response

      Date: 07/14/2023

      We understand the frustration and are happy to report that according to the Board of Directors, a landscaper has been retained who will start working in this homeowner's community shortly if they have not already. As you know, this delay is due to budgetary concerns.

      We are honored to be the HOA Management Company for Malory Park, as such, we work at the direction of the Board and do not make decisions on Community matters. We are always working towards making Malory Park a community we would all be proud to call home.

      We hope that this homeowner's experience there in the community improves moving forward.

      Business Response

      Date: 07/19/2023

      We will certainly relay this homeowner's complaint to the Board of Directors for action. This matter is not within our control.

      Customer Answer

      Date: 07/20/2023

      I reject this response because I was last told from Sherrie M***** at sentry management that there would be someone out on 7/17/23 to finally provide us with our landscaping services. 
      Our neighborhood still hasn’t been serviced and I’m appalled that I keep being lied to regarding this matter. It’s now going on 3 months and nothing has been serviced that our HOA pays for. At this point, I want a refund. I paid an increased price to HOA and haven’t received any services. The summer is almost over and the landscaping isn’t serviced in the cooler months.

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