Complaints

This profile includes complaints for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sentry Management, Inc.

  2180 W State Road 434 Ste 5000 Longwood, FL 32779-5042

  
• 

  Sentry Management Ft. Myers

  12830 University Dr Ste 150 Fort Myers, FL 33907-5351

  
• 

  Sentry Management Inc

  7421 Mexico Rd STE 101 Saint Peters, MO 63376-1371

  
• 

  Sentry Management

  7031 Vista Drive West Des Moines, IA 50266

  
• 

  Sentry Management Naples

  1415 Panther Lane Suite 138 Naples, FL 34109

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was notified in November 2022 regarding lien on my house ($12,000) I entered into an agreement of payment and fulfilled my payments at the end of May 2023. I contacted the HOA office immediately and told them I wanted I wanted to start paying for the month of June, however, the account was still locked and nothing was done. I received an email from Sentry on June 13th with my information, could not pay, account was locked, no further contact from Sentry. Logged into my account on June 22nd and I owe $665 that was charged on June 20th, I have contacted Sam G****, however, she refuses to contact me but tells me I can log into my account and it will show the breakdown (not true it shows basic information, but no breakdown).

  Business Response

  Date: 06/29/2023

  In reviewing this matter we found that there has been communication with the homeowner and Ms. G**** has assisted the homeowner in identifying the steps taken and not taken by the collection agency. All of the details we have are available on the homeowner's portal, but Ms. G**** has taken extra steps to gain an understanding of the actions taken outside of Sentry and has communicated that information to the homeowner.

  We understand the frustration this homeowner has experienced, and hope that the Sentry team was able to provide clarification. Please reach out if you have any additional questions.

  It is our privilege to serve our communities!

  Customer Answer

  Date: 07/07/2023

  
  
  Complaint: 20221402
  
  
  
  I am rejecting this response because:  Ms. G**** reached out to an additional Sentry Mgmt. representative, Krystal, and she stated that there is INDEED discrepancies from Alliance CAS and Sentry Mgmt. records.  That some of the additional payments that I made was not needed, that she was unsure why I was told to make those additional payments and that she would reach out to the Collection Agency within Sentry Mgmt. to look over the account.  Additionally, I made a total payment of $15,000 not the original $12,000 noted on the invoice.
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 07/19/2023

  Unfortunately there has been some misunderstanding. I was present for the conversation between the homeowner and ******* Bergner. Sentry team members have all been trying to resolve this based on the information they have at the time. It has been explained to the homeowner that a complete reporting had not been received from the collection agency/attorney, and the funds had not been distributed to the association accounts in full. 
  At this time, it does appear that all of the documents and funds have been received from the collection agency. For clarification, Sentry Management is not a collection agency. The collection agency/attorney referenced is a third party hired by the association. Sentry does have a team that assists associations as they manage their community's collection policy, as well as the transition of individual accounts from collection/attorney status to Sentry's care and this team was referenced in the conversation with ******** ******* was also referring to the collection agency/attorney when she mentioned that they had the homeowner overpay.
  ******* has provided the homeowner all of the information received from the collection agency/attorney. We hope that this provides the clarification desired. We are hopeful that without relying on information from 3rd parties, the service we provide this homeowner will be exceptional moving forward.

• Initial Complaint

  Date:06/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently selling my condo and requested resale documents on 6/11/2023. I also opted for the 7 day delivery as I would be closing in 14 days. I called several times prior to the 7 day delivery window and was told that everything was completed and only needed a manager to sign off on it. each employee stated that they would forward my request the the manager that day to see if they would sign of on it earlier that the projected delivery date of 6/19. this never happened. On 6/19 I called several times and stated that they would deliver the documents by Close of business at 5pm. I asked what happens if it was not delivered at that time and was again told "not to worry it would be done by 5 pm". 5 pm came and went and I called again on 6/20. I asked to speak to the manager who identified herself as Asia who said there has not been an inspection done on the condo by the local office and the resale documents will not be sent until this is done. I was never told or informed that an inspection would need to be done prior to obtaining the resale documents!! and if so why was I not told this until the delivery date for my resale package had passed and I was contacting them for updates!!! I was forwarded to the local office and left a voicemail on the managers telephone line. I also emailed the manager and didn't get a response until this morning stating that the inspection would be put on the priority list and would be done by Friday (the date of my closing not leaving the buyer their legal time to review all documents) due the number of other inspections needing to be done. This means my closing will be pushed back and essentially costing me money for their negligence and irresponsibility!!! If they cannot provide a turn around in 7 days they should not guarantee that to their customers and the lack of transparency and dishonesty is deplorable.

  Business Response

  Date: 07/14/2023

  We understand the homeowner's frustration and work diligently within the state guidelines to provide the necessary documents.

  In Virginia in order to complete the resale package request, an inspection of the property is required and the results are included with the package. This order was placed on a rush however
  it was advised the rush fee was waived as we were aware this did not meet the
  rush timeframe( 5 calendar days). This order was placed on Sunday June 11th on priority and initially scheduled for the 16th. Due to scheduling challenges, we did not receive
  the inspection to complete the order within this timeframe. We were advised the inspection
  would not be able to be completed until 06/22, so we provided the demand on
  06/21 indicating the inspection was still pending and an update was issued on
  06/22 indicating the inspection results “no violations”.
  
  We also confirmed the fees listed on the resale with title
  via email on 06/22. We do offer rush options however in some instances these
  timeframes cannot be met, and we waive the fees associated with it.

  We hope this explanation helps and we wish the homeowner all the best moving forward.

  Customer Answer

  Date: 07/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. It was just a summary of all the work I did (calling and emailing throughout my work day) to make sure I was able to close on time. If there are regulations in states prohibiting a rush for resale packages, don't offer it. I requested the rush fee refund it was not offered. Members are relying on resale packages for the sale of their home. If the rush was not guaranteed we would have adjusted our expectations accordingly. I hope the association learns from my experience. 
  

• Initial Complaint

  Date:06/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The landscaping company they chose to service the lawns in my community damaged my home and they refuse to help me get in contact with said company. They just gave me a number off of Google and said they didn't have any other contact info and couldn't do anything else, which makes no sense because shouldn't they have their contact info or a point of contact at that company if they are the ones that signed the contract and pays them money for the services? I have tried contacting the landscaping company to no avail, and all I'm asking for is help to contact them but I can't even get that when I am forcefully paying over $130 in dues every month. It's not like I chose the company to maintain my lawn nor could I choose another company if I wanted. Their "customer service representatives" are incompetent and don't do anything. If I am paying over $130 in dues a month I want more help and support. You guys chose the company so take some responsibility and either give me a direct phone number to someone at the landscaping company or contact them on my behalf. They put 2 holes into my house, chipped my window, and tore up my termite bait stations and now I have to worry about them damaging my home every time they cut my grass

  Business Response

  Date: 06/26/2023

  We appreciate the opportunity to assist in this matter and understand that a team member is working with the vendor to provide the information requested and has reached out to the homeowner.

  We are sorry the homeowner has had a less than positive experience and are confident that the Sentry team will assist in any way that they are able.

  Customer Answer

  Date: 06/27/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ***

• Initial Complaint

  Date:06/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had multiple issues getting in contact with our HOA representative, Tiffany. The only time we get a response is when we reach out to the HOA president who has her personal number to reach her do we ever get a response to serious issues. I still have emails from November 2022 that have not been responded to. Once we finally do get a response from Tiffany, she has an attitude during the entire conversation. The lack of communication from this company is ridiculous. If I call the office all I can get is a general voicemail, to which I leave a message asking for a call back and never is. The office has now moved to a new location, when we went by the office to speak with someone the office has nobody in it so there’s nowhere to actually speak to anyone since you can’t get anyone on the phone either.

  Business Response

  Date: 06/13/2023

  We apologize if you have had a less than positive
  experience. 

  In reviewing this matter, we found that your Sentry team is
  unaware of any unanswered communication.

  We are concerned with your inability to reach someone at Sentry
  Management, and are aware of, and are working to resolve, a technical issue
  with our phone system when dialing in to the Savannah office. We have a Sentry Management CommunityCare team dedicated to answering homeowner concerns, and they can be
  reached directly by dialing 1-800-932-6636.

  We look forward to continuing to serve our communities and are
  confident that with this additional avenue, our communication efforts will
  improve.

• Initial Complaint

  Date:06/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sold a unit under mgt company Sentry Mgt . They supplied an incorrect estopple letter to title company causing them to collect HOA fee that was already paid. We subsequently supplied proof fee was taken out of our bank account and also collected at closing.
  After then requesting we supply these documents of proof they replied that they are not present Mgt company of the property as of this month. That has nothing to do with the fact that they collected and were paid this money. When contacted by phone they put me on hold for over 20 minutes then hung up on me
  unit *** **** ******** ***** ****** ***** ** *****

  Business Response

  Date: 06/22/2023

  In reviewing this matter we determined where the challenge was and communicated that to the homeowner (complete chain attached):
  
  "We received your request
  for a refund 4 days before the association canceled on May 31st, 2023 which was
  unfortunately not sufficient time for us to process a refund back for you.
  Since the refund was not processed by Sentry the overpayment stayed with the
  account in the transfer to the new management company. At this time you will
  need to contact Cadence Community Management at 813-553-6932 to request a refund
  for any overpayment as Sentry has moved away from this association and we no
  longer have access to the accounts."
  

  We understand the frustration, and are confident that once the new management company has created all of the files in their system, the refund will be easily obtained.

  
  

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is overcharging excessive interest fees after I have paid my HOA fees.

  Business Response

  Date: 05/26/2023

  In reviewing this matter we found that Mr. *********** was provided a response to his call into our CommunityCare team with this same request.

  The communication is attached.

  If it not uncommon for homeowners to misunderstand Sentry's role in their community. Sentry Management is honored to have been chosen to assist the Tullamore North HOA Board of Directors as they work hard to make the best decisions for the community. It’s important to understand that community association managers support the board in the running of the business operation (The Association). Sentry Management team members carry out duties at the direction of the board within the guidelines outlined in the management agreement & per the association by-laws.

  As described in the attached document, the Board has reviewed this homeowner's account and has determined that the charges are appropriate. We have no authority in the matter and cannot make any changes to a homeowner's association account without Board direction.

  The board is the governing body for your association and makes decisions as a fiduciary on behalf of Homeowners. Clarifying our role within the community should afford us the ability to meet this homeowner's expectations.
  

  
  
  

• Initial Complaint

  Date:05/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a homeowner of this property for 7 years; have never been late, or missed an HOA payment. Sentry Management is the property manager of the North Point HOA. Back in March 2022, I received a Sentry letter indicating a violation (weeds on the driveway); problem was corrected within allowed time. Unsuccessfully, I attempted to reach them to let them know that the problem was corrected. Sentry did not reply until several months later (September 2023), indicating that a fine of $1000 was assessed. Sentry did not respond to phone calls, nor emails, until they sent other letters indicating that I had hundreds of dollars in late fees, interest, and a threat to set a lien on my property. Since Dec 6th 2022, I have been constantly contacting them over the phone and emails attempting to solve these issues; specially, after they threatened me with taking legal action against my property. I have asked that the fees and lien be removed, since Sentry has been non-active, negligent and could say incompetent in dealing with my issues. I have been given the "run around" every time I happened to get a hold of one of the many employees Sentry has. For a business that stress out customer services, I don't think it's too much to ask that they attempt to at least reach me and try to solve my issues. Based on my current experience, and reading other reviews, I can see this company has unethical practices and is most concerned about maximizing their profit at the homeowners' expense. The service they provide to the community is poor, at best.
  The laziness and careless attitude on their part is not only astounding, but unbelievable, as well. I want the fine, late fees, interest, and lien threats removed from my account ASAP. Last, but not least, they schedule HOA meetings; and they do not attend (i.e., May 4th, 2023). I am a retired GS-14 DOD/Navy employee.

  Business Response

  Date: 05/19/2023

  We are sorry to hear that this homeowner has such a negative perception of Sentry Management. We have the honor of serving 3,000+ associations, and have a proven track record of providing excellent service. For clarification, the violation process and policy is set by the association. Sentry does not assess late fees and fines, and we have no authority to remove those.

  In reviewing the matter with North Point's Sentry Team, we found that the homeowner has since spoken to the Community Manager. We also uncovered the previous communication between Sentry and the homeowner where we were awaiting proof of compliance to present to the Board. 

  We are pleased that there is a plan in place for the homeowner to speak to the Board at a meeting, and hope that the matter will be resolved quickly.

  We look forward to continuing to serve North Point and this homeowner with kindness and professionalism. 

   

• Initial Complaint

  Date:05/02/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We requested an HOA Disclosure on a property on April 19th. We have called to check status repeatedly for a week and been advised we will receive the statement daily and now we are at May 1st. We called this morning and were told we would have the statement by end of business today. I called and was placed on hold for over 27 minutes and was then advised it was after 5:00 and it was too late to get the documents and we would now be charged a rush fee to get the statement tomorrow after being told we would have it daily for a week. Now we are in jeopardy of losing our buyer because we have been misinforming the buyer and the agent telling them we would receive the disclosure package based on the information we have been given. As of today the representative advised there have been no notes on our calls and we are out of luck. This is no way to run a business.

  Business Response

  Date: 05/15/2023

  We apologize for the less than positive experience. 

  In reviewing this matter, we found that you have since received all of the documentation requested. We have attempted to identify the team member you spoke with to change the order to rush, and cannot locate the call or any information on the call. Someone from our Customer Experience team has reached out asking for any additional information, such as date and time of call, so that we may review further. 

  We appreciate the feedback and the opportunity to improve our service and processes. If you have any additional information, please respond to the email sent from the Customer Experience team.

  Customer Answer

  Date: 05/16/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** **************

• Initial Complaint

  Date:04/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I recently bought a home in the listed address which is within an HOA managed by Sentry Management. Upon closing, I reached out via email and phone to Sentry Management in regards to not having any sort of mailbox key for the community mailbox. I received a reply that I needed to supply the deed to our house to prove residency. I responded back to my original comment and sent a separate, new email to Sentry Management with the deed. I received no response back. I called Sentry Management to request more information and reached one agent who said my name is currently registered as the owner of the house and shortly after, I was placed on hold. About 5 minutes into being on hold, I was rerouted back to the beginning of the phone prompt, effectively starting out. I requested a call back and received no callback. I called a third time and reached an agent, who again confirmed my name was the registered owner. I asked what I needed to do about mailbox keys, was placed on hold, and 7 minutes into the hold, the prompt came back saying I left a voicemail, which I did not want to do. I have not been able to get ahold of anyone to supply me with any information and have not received a timely response in regards to my requests. I need my mailbox keys in order to receive legal documents and medication.

  Business Response

  Date: 05/10/2023

  We apologize for the less than positive experience. We appreciate your feedback and have taken steps to include the necessary information in our system to improve our service moving forward.

  We understand that you have spoken to someone from the Customer Experience Team and hope that the information provided has resolved the issue.

  It is our privilege to serve our communities.

• Initial Complaint

  Date:03/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sentry Management is violating FL Statute 718.111 (12) Official Records which allows HOA homeowners electronic access to our documents. Since moving to ******* ** ****** (SOV) in 2013 I have been asking for the documents that back up our budgets (Bank Statements, Minutes, Insurance Policies, Leases, A/P Ledgers for Sentry, Attorney Fees, Waivers for Uninsured Contractors, Estimates & Invoices for Repairs, etc.) but Lisa F****** at Sentry ignores most requests, and she has failed to comply with the law. In 2015, Sentry promised to setup a website to store our documents but that never materialized, and their website mainly has minutes (no financial info) and the last of those were posted in 2019. Certified Letters were sent to Sentry July 2015 and to Lisa F****** and Board Member Brenda B**** again June 2022 along with years of emails requesting they comply with the law. They have also been negligent in the care and maintenance of the property. SOV had storm damage from Ian & Nicole in 2022 and documents related to this have been requested in emails multiple times but are being ignored. Our roofs are just now being replaced so for months our attics have been exposed to the elements, with insulation that is gross with mold growing and busted ductwork. I have been sick since December with a cough, sore throat, runny nose and spitting up black phlegm. On Jan 23 Donovan A/C checked my system and for the first time in years found mold growing in my air handler. I brought this to the attention of Sentry/BOD but it was not acknowledged. On Feb 19, I made the mistake of checking out my attic and got very sick with the dry heaves for 24 hours. On Feb 23, after hearing the roof replacement was delayed again, I contacted Advocate Roofing & Restoration to see if they were going to handle cleaning up the attics but they said, "the attics are not in the scope of their work" and could not recommend a company who handles that, so I again alerted Sentry/BOD but nothing was done. So I contacted ***** ********** and on March 2 they came to SOV and inspected the 8 attics in my Building 3, took pics, provided estimates, and I got them listed as an approved HOA vendor. But they do not do mold remediation or fix ductwork so on March 6 Donovan A/C came back to provide an estimate to replace the ductwork which the mold is seeping into. Someone finally contacted Omega Environmental (not sure if it was a BOD or Sentry) who also came March 6 to test for mold and the owner Alex indicated my unit and others tested positive for Cladosporium and he promised to send me the report. But now he is saying he sent it to Sentry Management & Board President Erica Bean and he cannot send it to me as the owners must get it from them, which they won't give me. ServPro also came and provided estimates on March 7, but owners do not have those reports/estimates either. I cannot get rid of my cough and still spitting up black phlegm and would like to get the report and take it with me to see a doctor. Sentry/BOD are aware of my health issues and are now intentionally ignoring all requests to provide the report or any documents related to the storm damage. They are discussing another large Special Assessment but will not disclose what things are really costing or what the insurance is and is not paying. I finally had to get our Insurance Policies and Adjuster Reports directly from ******** Insurance. I'm now being scolded by the Board President Erica B*** for going around them to get our documents saying I'm harassing our vendors and riling up the owners (who also want our documents). Is there anything the BBB can do to make Sentry comply with the law and give owners their documents? I am uploading the Certified Letters, emails, and pics I have.

  Business Response

  Date: 04/03/2023

  We have provided this homeowner with copies of multiple items/invoices/proposals etc over the past many years. 
  The most recent “upload” of documents was done last summer. The documents requested were placed on a thumb drive and provided to the homeowner directly.
  
  ******* ** ****** did incur damage from Hurricane Nicole, last fall 2022. The Board went to work right away to get roofers to access the damage and provide
  quotes. They received at least 4 which ranged greatly in cost. SOV has just 26 units and therefore the board must consider all options carefully. The Membership did vote to move forward with the plans laid out by the Board.
  
  The roofers are well under way with repairs.

  This homeowners Unit was tested for Moisture and the lab report came back that moisture was found in the HVAC insulation. She was advised to have her HVAC company address this.

  We are honored to serve this community as the Association Management Company, and as such, we take direction from the Board of Directors. We are happy to assist further by providing concerns and/or requests to the board for consideration.