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Business Profile

Property Management

Sentry Management, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sentry Management, Inc. has 46 locations, listed below.

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    Customer Review Ratings

    3.34

    Average of 166 Customer Reviews

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    Review Details

    • Valeta L

      Date: 10/14/2024

      Valeta L

      Date: 10/14/2024

      Here at ************************ we have not always been pleased with Sentry Management. When they took over Your Peace Of Mind Management it was a big under taking. And we tried to be patient but getting our priorities met was a challenge. We went through too many community managers before we were assigned our present manager.Her name is ****** ****. We have had very positive results since she signed on as our community manager.We have good communication with her and she understands our goals and has been working hard on getting those goals met. Our board is looking forward to a long relationship with Hannah.Sincerely, ****** ******, Hay Creek ******* Board President

      Sentry Management, Inc.

      Date: 10/26/2024

      It is always wonderful to hear that a customer is pleased with the level of service and professionalism provided by our team members. We appreciate your feedback and look forward to continuing to earn that 5th star!

    • Bri Q

      Date: 10/06/2024

      Bri Q

      Date: 10/06/2024

      Charged unexplained late fees and assessments from HOA with no explanation. Followed up with company multiple times with no response. When we did get a response, and had follow up questions, the employee had an automatic out of office that stated "I receive a high volume of email requests daily, and I am diligently working to respond to all emails as quickly as possible. Note: sending multiple emails regarding the same matter will only dely my response."We ended up paying the billed fees still with questions because they continued to add late fees....even though they would go months with no response to our questions (even when we followed up each month).Horrible customer service. We are actively looking to move because of our experience with the ****

      Sentry Management, Inc.

      Date: 10/22/2024

      We appreciate feedback and thank you for taking the time to share your experience with us. We would like to discuss the matter further. We invite you to provide your contact information and communitys name in an email to ******************************************** so that someone from our Customer Experience Team may reach out to you.

    • Rita W

      Date: 10/01/2024

      Rita W

      Date: 10/01/2024

      Sentry has been our property management company for 2 years. They have never come out here to meet us. Slow to respond or handle concerns. Poor communicators when there is a change we should be made aware of. Doesnt feel like a partnership. Feels like they are taking our monthly HOAs fees and not properly taking care of our property or concerns in our neighborhood. Very frustrating. Hard to work with.

      Sentry Management, Inc.

      Date: 10/18/2024

      We appreciate feedback and thank you for taking the time to share your experience with us. We would like to discuss the matter further. We invite you to provide your contact information and community’s name in an email to [email protected], so that someone from our Customer Experience Team may reach out to you.

    • Linda N

      Date: 09/16/2024

      Linda N

      Date: 09/16/2024

      Little to no communication. Community manager lies to cover their lack of communication.

      Sentry Management, Inc.

      Date: 09/29/2024

      We apologize for the less than positive experience. We appreciate the opportunity to improve service whenever possible and would like to gain a better understanding of the described incident. If you would like to speak with someone from our Customer Experience Team, please email ******************************************* with your contact information and we will reach out to you.

    • Donald R

      Date: 09/09/2024

      Donald R

      Date: 09/09/2024

      ******* ******** had been an amazing manager, its only been a little over a month and we can already tell the difference between this manager and our last. She has worked diligently to ensure that our vendors are doing what they are contracted to do, as well a managed our accounts and found an over $5000 missed payment to our association that our last manager missed. We as a board are thankful for her!

      Sentry Management, Inc.

      Date: 09/29/2024

      Excellent customer service is an expectation. Thank you for the 5-stars and feedback on your experience with our team at Sentry!

    • Dave W

      Date: 09/05/2024

      Dave W

      Date: 09/05/2024

      ********,For some reason it will not let me leave review, here is my review:******** ******** was very helpful and supplied me with the information I needed unlike the 20 other employees I have tried to reach before. They were rude but ******** took time to explain and agree with me on a ************ have a great employee in ********!!

      Sentry Management, Inc.

      Date: 09/29/2024

      Thank you for your positive feedback. Our goal is for every homeowner to be a satisfied customer.

    • Daniel M

      Date: 08/19/2024

      Daniel M

      Date: 08/19/2024

      ****************************** is absolutely phenomenal. I never thought my wildest dreams that having to paint my house and keep a few other things was gonna cost me so much but then after getting with ******************* and things seemed to calm down, I think we got everything worked out and she was just absolutely phenomenal all along the way, personally working with her for the past month or two has been great. My life was not going the greatest and then I got hit with this and she helped me throughout each step and Im hoping we got everything rectified and everybodys happy now that Miss ***** is truly awesome .

      Sentry Management, Inc.

      Date: 08/28/2024

      We appreciate your kind words and could not agree more about our Sentry team. Thank you for taking the time to share your feedback and 5-star rating!

    • Ericka K

      Date: 08/15/2024

      Ericka K

      Date: 08/15/2024

      ****************** and *********** Team, I wanted to take a moment to express my sincere thanks for the quick and efficient repair of the light. Your prompt attention to the issue has not gone unnoticed, and I truly appreciate the effort you put into getting it resolved so swiftly.Its clear that you and your team all take pride in your work, and it certainly shows. Thank you for the excellent job youre all doing. Your hard work makes a big difference, and its very much appreciated.

      Sentry Management, Inc.

      Date: 08/28/2024

      Excellent customer service is our expectation. It is wonderful to hear that a customer is pleased with the level of professionalism our teams provide. We appreciate you taking the time to leave this review of your experience, along with a 5-star rating!

    • Stan K

      Date: 08/12/2024

      Stan K

      Date: 08/12/2024

      My interactions with ***************************** with Sentry have always been present and helpful.

      Sentry Management, Inc.

      Date: 08/23/2024

      Thank you for your feedback and the 5-star rating! We love to hear that homeowners are pleased with the service provided by their Sentry Management Team.

    • Carol C

      Date: 08/09/2024

      Carol C

      Date: 08/09/2024

      You listened and didn't interrupt! Asked the right questions, and got back with me in a timely manner. ********* was polite and kind. I appreciated her help.

      Sentry Management, Inc.

      Date: 08/23/2024

      Thank you for your 5-star rating! We are always pleased to know our homeowners are receiving stellar service.

    Sentry Management, Inc. is BBB Accredited.

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