We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Sentry Management, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sentry Management, Inc. has 46 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    3.36

    Average of 166 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • James A

      Date: 05/13/2024

      James A

      Date: 05/13/2024

      Our HOA in *********, ******* has been using Sentry Management for over 20 years. I highly recommend Sentry Management as a they have provided us with a turn key solution to managing 216 units and our on-site maintenance man. Our Property Manger, *********************** has been an absolute pleasure to work with. She is an expert in her field and has been proactive as well as informative, and is huge part of why our board is able to operate efficiently and effectively.

      Sentry Management, Inc.

      Date: 05/22/2024

      We are so pleased that you took the time to leave this glowing review and 5 star rating. We appreciate knowing our team members are providing exceptional experiences. We are honored to serve our communities and look forward to another 20 years of nurturing your community!

    • Joel F

      Date: 05/12/2024

      Joel F

      Date: 05/12/2024

      Our HOA has contracted with Sentry Management Services for the past several years. The support from our LCAM has been outstanding and she works very well with our Board to serve the needs of our large community. The customer service desk however is not as responsive and items appear to get dropped internally within Sentry Services. Their new contract is also unrealistic to meet our community's needs and should be simplified and more flexible to meet the needs of individual HOAs and not a "one size fits all" contract, but that is more of a national corporate level issue and not the fault of local Sentry Management offices.

      Sentry Management, Inc.

      Date: 05/21/2024

      We appreciate the feedback and are pleased to hear that your CAM has been providing exceptional service. We would like to gain a better understanding of the challenges you are encountering, with the goal of resolving. We invite you to email ******************************************** with your name, address and good contact information, so that a member of the Customer Experience team may reach out.

    • William R

      Date: 05/09/2024

      William R

      Date: 05/09/2024

      We receive excellent service from our Community Manager. I was surprised at my first board meeting to hear she did not live in our community. She gives such detailed care for our needs and acts as if this was her home as well. Sentry has great resources, but their service is only as good as the manager assigned to the community.

      Sentry Management, Inc.

      Date: 05/17/2024

      We appreciate the feedback and love to hear we are exceeding expectations! At Sentry, our purpose is to nurture communities we are all proud to call home.

    • Dennis D

      Date: 05/09/2024

      Dennis D

      Date: 05/09/2024

      Great management company. Fast response to met my needs and calls back with response

      Sentry Management, Inc.

      Date: 05/17/2024

      Thank you for sharing your experience. We appreciate hearing our teams are providing exceptional service!

    • Sam M

      Date: 05/08/2024

      Sam M

      Date: 05/08/2024

      I have been an owner in the ******* condos for 16 years. Most of my experience with Sentry Management is with our President of our condo association at **********. ***************** has been a great help to me in so many ways. His wealth of information is always useful in steering me in the right direction. Whenever I have had questions, *** is never too busy to help me. Everyone loves the job Sentry Management, and *** are doing to make our community a wonderful place to own property. Keep up the fine job.

      Sentry Management, Inc.

      Date: 05/16/2024

      We appreciate you taking the time to share your feedback. We love hearing that our homeowners are experiencing exceptional service. We appreciate the opportunity to nurture communities we are all be proud to call home.

    • Linda H

      Date: 05/07/2024

      Linda H

      Date: 05/07/2024

      Very friendly staff and reasonable return response within 24 hours

      Sentry Management, Inc.

      Date: 05/17/2024

      Thank you for taking a moment to leave a 5-star rating and feedback about your experience working with Sentry. We appreciate knowing our teams are providing great service!

    • Tracey O

      Date: 05/03/2024

      Tracey O

      Date: 05/03/2024

      He achieves customer service excellence by anticipating and responding to customer requirements. *** continues to impress everyone with his professional skills, his ability to work successfully under the most difficult of conditions, and to interact effectively with people of varied backgrouds and areas of expertise. When presented with challenges, *** constantly strives to make a positive change for Ventura by providing solutions to Ventura residents and working with vendors. *** is invaluable.

      Sentry Management, Inc.

      Date: 05/15/2024

      Thank you so much for taking the time to share your experience! We appreciate the 5-star rating and knowing our teams are providing exceptional service.

    • Stacy B

      Date: 05/02/2024

      Stacy B

      Date: 05/02/2024

      Poor lawn care and untreated areas of the property. Whoever in *** that manages Coralbell Ln of ********* buildings 8-10 does respond to concerns. The grass is knee deep high and has not been cut since March. Meanwhile, the surrounding buildings that have "front view" get full maintenance. There's trash build-up all over the ground that has also gotten out of control. Whoever they do hire always just leaf blows it behind other things to cover it out. There's no upkeeping to **** trimming and wild weeds that need to be pulled. The floors of the units are completely yellow due to pollen building up that could use power washing including under the steps. HOA has been contacted twice specifically due to the lawn care so that tenants can at least SEE where they are walking and no one has provided any updates.

      Sentry Management, Inc.

      Date: 05/16/2024

      We are disappointed that you have this less than positive perception of Sentry Management, formerly CSI. As you may be aware, the landscaping vendor disappeared and the transition to a new vendor is not a fast one, due to the bid process and Board contract approval. All work orders are being addressed, and updates have been provided.Oftentimes homeowners are not aware of the role Sentry plays in their community. We work at the direction of the Board, who are a group of volunteers, working hard to make the best decisions for the property owners. We assist them with the day to day administrative duties associated with managing their community, and help ensure the governing documents are adhered to. We will share your concerns as we finalize the process of securing the new landscape vendor.

    • Joanne H

      Date: 04/26/2024

      Joanne H

      Date: 04/26/2024

      Representative was very efficient and helpful. Resolved my issue and contacted me promptly as promised. Very thorough and understood my issue.

      Sentry Management, Inc.

      Date: 05/11/2024

      Thank you so much for sharing your feedback. We appreciate knowing our team members are providing exceptional experiences!

    • Suzanne H.

      Date: 04/17/2024

      Suzanne H.

      Date: 04/17/2024

      Our association has been served by Sentry, the ******* company, now in ****, for over a year. There are many good practices in place and appear to be very conscious of legal issues that can arise with ************** However, we had mediocre service from our past property manager for a year. We had issues with the company getting payment coupons to owners on time 2 years in a row. i wrote a letter to the president of the company but received no response from him. There was about 4 months, while the company was trying to get us a new assigned manager. During that time we got temporary help from a good manager, but she already had a full load of her own. She was certainly helpful, but we did not have the full service we were paying for during that time. Within the last 2 months we got a newly assigned manager. She has been working diligently to serve & assist us and has been a pleasure to work with. I am hopeful that this is going to be a great service relationship.

      Sentry Management, Inc.

      Date: 05/11/2024

      Thank you for taking the time to share your experience. We look forward to earning the remaining 2 stars! We are unable to review the matters mentioned without more information. We invite you to email your name, address and community name to ******************************************** so that a member of the Customer Experience team can look at the history of the community. We would also appreciate the opportunity to gain a better understanding of your experiences, and would be happy to reach out to you to discuss further. Our goal is to have happy homeowners in communities we are all proud to call home.

    Sentry Management, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.