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Business Profile

Property Management

Sentry Management, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sentry Management, Inc. has 46 locations, listed below.

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    Customer Review Ratings

    3.36

    Average of 166 Customer Reviews

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    Review Details

    • Fran R

      Date: 04/08/2024

      Sentry including ****** did an excellent job of assisting our co owner with an urgent issue of water intrusion. The resident is very happy with the results.

    • Joanna V

      Date: 04/08/2024

      Joanna V

      Date: 04/08/2024

      Sentry Management is the worst Management Company. They do not respond to emails and texts. Our community looks like the ghetto. Our bulk area is always overflowing in spite of calls and texts. Our condominium sign has fallen off. We have broken blinds, patios used for storage, The outside of some buildings have large amounts of green algae. Our fences are falling down. Our bylaws are not being followed. The residents no longer get notified when our management company is holding meetings so we cannot speak to anyone about these issues. We do not get copies of the minutes of these meetings. These are some of the compaints and this has been going on for years. This management company is fairly new but nothing has changed,. They have had enough time to rectify these issues.

      Sentry Management, Inc.

      Date: 05/11/2024

      We are disappointed to read that your perception of Sentry Management is less than positive. Oftentimes our role in communities is not fully understood. We would like the opportunity do gain an understanding of your specific community's situation and welcome an email from you, including your name, address and community name, sent to ******************************************** Once the Customer Experience team receives contact information we will be happy to reach out to you.

    • Elizabeth W

      Date: 04/03/2024

      Elizabeth W

      Date: 04/03/2024

      As an ********* member in the community referred to below - I disagree completely with the review. The timely closing was facilitated by our Mgmt Mgr! We find Sentry to be accessible, knowledgable and efficient.

      Sentry Management, Inc.

      Date: 05/11/2024

      Thank you so much for taking the time to share your experience. We understand that not all homeowners have the same perception of Sentry. It is our privilege to provide exceptional customer service to every homeowner in the communities we are honored to serve. We appreciate you taking the time to let us know we are doing a great job.

    • Tony Z

      Date: 04/03/2024

      Tony Z

      Date: 04/03/2024

      Sentry Management does not respond to repeated attempts to discuss my billing questions. Incredible!

      Sentry Management, Inc.

      Date: 05/11/2024

      We apologize for any less than positive experiences you have had. There are instances where we are unable to discuss some aspects of a homeowner's account details. Without more information, we cannot determine if this is the case. We would like the opportunity to assist if we can. Please consider emailing ******************************************** with your contact information and address, so that a Customer Experience team member may review your account and contact you.

    • Heikwan C

      Date: 03/29/2024

      Heikwan C

      Date: 03/29/2024

      This company relies on fraudulent fines. They send HOA fee change notifications after the initial due date, followed by late notifications delayed by two weeks from the printed date on the letter. Their imposition of recursive fines makes it impossible to catch up, and they compound fines on top of existing ones. Avoid any association with this company!

      Sentry Management, Inc.

      Date: 05/11/2024

      It is not uncommon for homeowners to lack an understanding of our role in their community. Sentry Management does not impose fines. Each Association's governing documents dictate the assessments, delinquency process and fines associated with late payments, violations, etc. ********* of Directors determine when increases take effect as well as, in most cases, when homeowners are notified. Without more identifying information we are unable to review this homeowner's account in our system. We invite this homeowner to email their contact information and community name to ******************************************** so that a member of the Customer Experience Team may reach out. It is our privilege to serve our communities and we would be happy to discuss any challenges, in the hopes of providing clarity and/or resolution.

    • Irina R

      Date: 03/22/2024

      Irina R

      Date: 03/22/2024

      DISGUSTING, DISCRIMINATING & UNPROFESSIONAL. I won't go into too much detail about what they did to my clients (Sellers I represented on a transaction). From making fun of my foreign clients' accent, being completely useless, hanging up on me and the title company facilitating the transaction, to ignoring all of our emails and calls -- this company should never be in business. I will gladly blast Sentry Management on social media and ****** for the world to avoid making a mistake of hiring them. My clients and hundreds of other people who have to deal with your heartless disgusting staff do not deserve this treatment. They are paying your salaries and you make fun of them dragging everyone through h*** Put that on your resume because you are about to lose your jobs.

      Sentry Management, Inc.

      Date: 05/11/2024

      We are very disappointed to read this second hand feedback. We have reviewed the matter and found that the homeowner referenced above painted their home without approval in January. In the process of attempting to sell their home, the homeowner and/or title company contacted Sentry to determine next steps in resolving the violation. Sentry did not ignore any emails or phone calls. We pulled recordings of phone calls and acknowledge a dropped call with the title agency. The second call with them was productive and we provided all of the information needed for resolution. The homeowner was served in person at the local division office and left satisfied. Three team members took the time to assist with this matter. Our team members are focused on providing exceptional experiences for the homeowners we are privileged to assist. We would appreciate the removal of this review, as the disparaging remarks are untrue, slanderous and do not in any way represent Sentry Management or our team members. We have reached out to the brokerage firm about the above derogatory comments, and will also reach out to the former homeowner in an effort to confirm the factual account of events if this review is not removed

    • phillip e.

      Date: 03/22/2024

      phillip e.

      Date: 03/22/2024

      absolutely the worst company. being the head of my POA, I have had nothing but problems with this management company. Lack of communication and not providing the service they are paid to do for the community. ******************* who is the manager of my region has no professional or ability to manage the people under him. I have also reached out to the owner of the company and have never received a response

      Sentry Management, Inc.

      Date: 05/11/2024

      We welcome the opportunity to speak with you about your experiences and shed some light on the role Sentry Management plays in the management of your community. Oftentimes the frustration homeowners feel is the result of a perception that can be easily adjusted by educating them a bit. We are unable to ascertain which community you live in. Please feel free to email ******************************************* with your name, address and contact information if you would like for someone from the Customer Experience Team to reach out.

    • Linda E

      Date: 03/20/2024

      Linda E

      Date: 03/20/2024

      Having been an owner, manager, troubleshooter, and problem solver for real estate and other ventures since the 1960's, I would give ***************************, Community Property Manager, a FIVE rating. The Board of Management for Heron ***************************** in ***********, ********, is generously given a TWO. Address is ***********************************, Having been an educator/college professor since the 1960's, I would issue grades of A and C-, respectively.I do not want to repeat the story of working for three days a thousand miles away to locate gas leak in the wall and repair and replace line and patch and repaint wall and ceiling. I kept a man on site to work with ***************** HOA and HVAC. This occured July *****, 2023. The Board would not reimburse anything. ****** kept listening. On Saturday, March 16, 2024, I received a check for $500 which I have donated to ************* here in *****.

      Sentry Management, Inc.

      Date: 05/11/2024

      We are disappointed to read you are frustrated with your ***** of ********** As you know, they are your neighbors - volunteers working hard to make the best decisions for the entire community. While we are pleased that you have generously stated that your community manager deserves a 5-star rating, you only gave your Sentry Team 2 stars.We hope that your experiences improve and hope that we can be helpful in bridging the gap between your expectations and what the ***** can provide. We look forward to continuing to provide exceptional service to the homeowners we are privileged to serve.

    • Arnold C

      Date: 03/02/2024

      Arnold C

      Date: 03/02/2024

      I have had the pleasure of working with ***************************** in our community she was very responsive and professional.

      Sentry Management, Inc.

      Date: 05/11/2024

      We appreciate hearing that our team is providing exceptional service to our homeowners and we thank you for taking the time to let us know.

      Sentry Management, Inc.

      Date: 05/11/2024

      Thank you so much for awarding us a 5 star rating and sharing your experience. We appreciate knowing our team members are providing great service!

    • Heather B

      Date: 02/26/2024

      Heather B

      Date: 02/26/2024

      Helpful and Timely- ******** has been a helpful source of information when I have had questions with any HOA issues, responding and sending me documents quickly. I also appreciate her help with HOA fees and again her response time is a fast turnaround. She has always been friendly and polite in any interactions.

      Sentry Management, Inc.

      Date: 05/11/2024

      Thank you for taking the time to share this experience. We appreciate hearing that our teams are providing stellar service and upholding our Foundation Principles. It is our privilege to serve our homeowners!

    Sentry Management, Inc. is BBB Accredited.

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