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Business Profile

Waste Management Services

Waste Pro USA, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Waste Pro USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Waste Pro USA, Inc. has 53 locations, listed below.

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    Customer Complaints Summary

    • 229 total complaints in the last 3 years.
    • 85 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a recycling cart from Waste Pro about 2-1/2 months ago and it has not delivered. On 5/11/22 I called to request a recycling cart from Waste Pro; they told me one will be delivered on 5/30/22. On 6/2/22 I called and was told to wait 2-3 more weeks. I called again on 6/30/22 and was told I should get it in a couple of days. I waited again and still no recycle cart; so on 7/11/22 I sent a message on Waste Pro website to inquire. Waste Pro did not respond.

      On 7/14/22 I called Waste Pro customer service and ask to speak to the manager. Nia the c.s said she has to get my contact information and the manager will call me. Nia also told me the recycling cart will be delivered on 7/22/22. So after another week of waiting, nobody call me back and still no recycling cart.

      These people keep lying over and over because they still get paid no matter what. Where I live the county collect money for Waste Pro through real estate taxes I paid each year.

      Business Response

      Date: 08/04/2022

      Business Response /* (1000, 5, 2022/07/28) */
      Delivered this morning.


      Consumer Response /* (2000, 7, 2022/08/01) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Waste Pro finally delivered a recycle cart; although not a new one, but a used recycle cart on 7/28/22. It's sad the consumer has to publicly complain before the business do what it should have done from the start.

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We started our services with waste pro Southaven, MS on 6/16 and someone came by during our first week of service and took our recycling and garbage bins. The first time I called they said "It looks like someone never cancelled the bin pickup order from when the old homeowners cancelled service I'll send an email to get them to send your bins back out" we have since called every week and keep getting the same run around and bottom line we have 4 weeks of garbage and recycling built up. We also have two dogs and I can't dispose of their waste properly.

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 8, 2022/08/16) */
      We delivered a recycle and solid waste container this afternoon and also collected the waste that the resident had stored. A credit was entered on 7/12/22.



      Consumer Response /* (2000, 10, 2022/08/16) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Thank you for making it right. Everyone we talk to on the phone is wonderful by the way.

    • Initial Complaint

      Date:07/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It was the day for them to take our trash and they took everyone's trash except for ours.

      Business Response

      Date: 08/23/2022

      Business Response /* (1000, 5, 2022/07/28) */
      The customer has been serviced. They have three large bags of fencing placed at their mailbox that we cannot collect. When we returned to get the reported miss on 7/23 the can was not out, but the fencing was. I believe the customer thinks we can pick up this material. I can send you the fotos via email. Thanks,

    • Initial Complaint

      Date:07/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Waste pro is the only option for trash collection in my area. During the winter my recycling can was stolen. I placed a request for a new recycling can that week. In April I called to check on the status of the recycling can, and they claimed to have a shortage at that time. It is now July. I am paying for recycling which they refuse to reimburse, but will not give me the supplies I am paying for. They also refuse to pick up all of my trash, which is against policy. Sometimes I will have an extra cardboard box, or small bag that will not fit in my trash can. I will put it beside the can in the morning for pickup. They intentionally ignore it, even with nice notes asking them to take it. This has lead to bears getting into the trash, and endangering my dog. A bear getting close to my dog was the last straw. I wouldnt have any of these issues if waste pro A.) Delivered my recycling can. B.) Actually picked up my trash. I could understand if the trash was a big object or something unsafe, but its not. IF you cant handle picking up a trash bag off the ground you shouldn't be a trash man. This is coming from someone who was a trash woman in college to pay the bills.

      Business Response

      Date: 08/09/2022

      Business Response /* (1000, 8, 2022/07/28) */
      The Cans have been delivered. We apologize for the inconvenience.

    Waste Pro USA, Inc. is BBB Accredited.

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