Reviews
This profile includes reviews for Waste Pro USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 147 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKaraniekis L
Date: 06/11/2025
1 starHorrible!!!! Was suppose to receive garbage container within 7 to 10 days. Called 4 times to complain that I never received. A supervisor was going to call me back, and they promised to drop my container off. Never received. Lets see how long it takes for them to give me my refund. Very poor customer service.Review fromBrandy M
Date: 05/06/2025
1 starDo not use Waste Pro in ****** Al they miss trash pickups all the time, so many times I have lost count, I have tried to reach out and get this to stop but it continues, they are good for a few weeks and then it happens again or they will leave the trash can in the road or in middle of my drive way, I have been so patient and they just continue to give a paying customer reason why they forget my trash. I do not understand how a business can run like this and be okay with it. you would think that the number of complaints on ****** would have the manger do something, but they just don't careReview fromSteve W
Date: 04/22/2025
1 starSteve W
Date: 04/22/2025
Had WastePro for years and no problems til recently. Crew that picks up my area extremely rude and unprofessional. Tried calling the office to discuss the issues and no one returned my calls. Cancelled service and found another company that had better reviews and is cheaper. Would. It recommend WastePro.
Waste Pro USA, Inc.
Date: 04/23/2025
Thank you for bringing this to our attention. We are sorry for the inconvenience.Please email us at ****************************** with your service address and best contact number and we will reach out to local management. We hope to hear from you.Steve W
Date: 05/01/2025
I tried to email the information to the email address provided ****************************** and this is not a valid email address. Was sent back with error code. I guess I shouldnt be surprised since they dont seem to care about customer service.Review fromDaniel S
Date: 04/10/2025
1 starThis company is absolutely terrible. Sarasota County switched to them for trash service. Total incompetence and inability to fulfill their obligations. They do not pick up trash or recycling consistently. They leave half emptied pails. They spill trash on the side of the road and leave it. Nextdoor, ****** reviews, and neighborhood HOA forums and filled with unsatisfied customers. ********************** does not respond to work tickets, missed collections, or even our county 311. This company needs to be forcibly removed from the county contract.Review fromBen P
Date: 04/07/2025
3 starsBen P
Date: 04/07/2025
Their trash service is EXCELLENT as always BUT, when you goto call customer service for a problem, it goes straight to vm with NO option of leaving a vm cause VM box is always full. I never had a problem getting hold of my previous company. They need to emplement a "Message customer service" on their website portal under your account to better service their customers needs!Waste Pro USA, Inc.
Date: 04/09/2025
Thank you, Ben. We appreciate your excellent review of our service. I apologize for the issues you have had reaching our company. We suffered a tremendous loss six months ago when our offices took on 3 feet of water with the flooding from Hurricane Helene. We have been working hard to rebuild while at the same time keep the routes running and the service level up.
I am happy to report to you that, as of April 1st, we are now in our newly renovated office and customer service levels are returning to normal. In addition to that we have started work to revamp our website and streamline our on-line bill pay.
We appreciate your understanding and patronage.Review fromSebastian H
Date: 04/04/2025
1 starSebastian H
Date: 04/04/2025
I cannot recommend against using this company enough. I started using them after moving into an unincorporated community and needed trash pickup service. After many months of service, I stopped using them for several reasons. My trash would often not get picked up during scheduled days. Waiting on the phone to contact them was often a long wait. When I canceled my services I explicitly communicated to the person on the phone that I still wanted my two months of service that I already paid for. The person on phone assured me that my service would continue for the duration I paid for. A couple of days later some Waste Pro employees took my can away from my property which resulted in another long phone call where I found out that my service was discontinued even though I still had service paid for the next two months. They apologized and said that they would return my trash can but it took 7 weeks for them to do so. During this period I had to use some other large containers I had lying around that did not have lids which was inconvenient. When my service finally did run out, I requested several times for them to pick up their trashcan. After three attempts I gave up and started using the Waste Pro can for my new company (American Waste Disposal) which provided service that was better in every way. Then the news came that Waste Pro bought out American Waste Disposal which resulted in me becoming a Waste Pro customer again. I was not thrilled about the news but decided to give Waste Pro another shot since they verbally agreed over the phone to honor my old rate for some unspecified duration of time. Well service has tanked again as for reasons unknown to me they will only take one of my two cans when they pickup. I am back to waiting on the phone to talk to someone who can help. Currently, I have been on hold for 1 hour and 11 minutes which is why I am bothering to write this review. It looks like I will have to find a new company again.Waste Pro USA, Inc.
Date: 04/09/2025
we are disappointed to see your 1-star review and hear about your issue. I would be happy to contact management on your behalf. Please email ****************************** with your address and contact information so we can better assist you. Thank you.Review fromLauryn M
Date: 03/11/2025
1 starLauryn M
Date: 03/11/2025
I received a bill from this company yesterday saying that I owe them $41.40. I have NEVER used this company. They don't even run in our area. I live in **********, **. Every time I have tried calling them today I stay on the phone for 10+ minutes and no one answers the phone. I will NOT be paying this fraudulent bill.Waste Pro USA, Inc.
Date: 03/12/2025
Thank you for bringing this to our attention. We are sorry to hear you are having this issue. To better assist you, can you please provide your service address?Review fromChristopher D
Date: 03/03/2025
1 starThey stop providing service, they acknowledged having received my texts asking about whether they canceled, but they have a bill for service they didn't even provide out on debt collection against me. When I signed up, I specifically paid for a single period of service, so they're just trying to squeeze money out of people.Review fromTally R
Date: 02/27/2025
1 starFirst and foremost common sense does not apply with their drivers, second accountability is out of the window, third proper scheduling is not part of their customer service. Every time I call with a simple task and solution to solve the challenge I get a passive aggressive attitude. Their COO needs to be fired because their operating principles are non functional. Actually they need to fire everyone and do a complete personnel overhaul. Hire people that actually want to help the company grow and provide great customer service, followed by providing a great work atmosphere for their employees. All three can be achieved with the right leadership. But as of now WastePro is definitely NON-PRO avoid them at all costs!!!!Review fromNatalya B
Date: 01/10/2025
1 starNatalya B
Date: 01/10/2025
No Customer service.ON 1/10/2025 at 2:20 called the given phone for their Clearwater location customer service, waited for *****, then got disconnected. Dialed again and now I am waiting on the phone for 28min ready to quit.This is my first time calling to the customer service and I am already frustrated.Waste Pro USA, Inc.
Date: 01/14/2025
We are disappointed to see your 1-star review and hear about your issue. I would be happy to contact management on your behalf. Please email ****************************** with your address and contact information so we can better assist you. Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.