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Business Profile

Coin Dealers

Gainesville Coins, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Dealers.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 273 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: 04/03/2023 The amount of money paid to the business: $253.65 What the business committed to provide: 8x 2023 1 oz Silver Britannia Coins - ******* Royal Mint (Uncirculated)What the nature of the dispute is: The business has failed to ship more than the stated 3 weeks after payment cleared.The business has also failed to respond to inquiries and emails regarding the transaction.No effort has been made by the business to resolve the problem.ORDER NO. ******

    Business Response

    Date: 05/10/2023

    This customers order was shipped out 3 weeks from receipt of payment and has been received.

  • Initial Complaint

    Date:04/25/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: March/18/2023 Customer Name: *************************** Order Number: ****** Order Description: Qty 20 Coins; CASC54 2023 1 oz ******** Silver Maple Leaf - Brilliant Uncirculated Unit price: $27..75 Total: $555.00 TAX: $48.57 Shipping Cost: $20.45 Grand Total: $624.02 Delivery Promised in Company Own Words: Due to unprecidented demand for precious metals, your order will ship approximately 3 weeks after your payment clears.Payment Cleared: March/18/2023 Order is 5 weeks now and no shipping information yet, company does not answer any of may calls nor reply to my voicemails. Also no reply to my email.

    Business Response

    Date: 05/09/2023

    Customer was aware of the extended delay and their order was shipped out on 4/27 and delivered

    Customer Answer

    Date: 05/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 23rd, 2023 I sent a check for $1,974.45 to Gainesville Coins to purchase 80 - 1 ounce Silver Rounds. On February 27th I received an email from the company stating that they had received my check. It is now April 17th and I still have not received my silver order. I spoke with someone at the company in March by phone and was told that I would receive my coins soon but that did not happen. After several emails bouncing back **** finally responded by saying that they were simply backed up and delayed due to high demand. When I try to call the company now nobody ever answers. The other day I spent an hour on hold. I am fed up. I emailed **** the other day demanding a refund or a tracking number for my order. He has not responded. I am very upset and I am worried that they have just taken my money and do not intend to fill my order.

    Business Response

    Date: 04/17/2023

    We are extremely busy and short handed we explained this to the customer multiple times, her order was shipping out this week but since she is so concerned we are cancelling her order and refunding her money the check will be in the mail on Tuesday.

    Customer Answer

    Date: 04/18/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:04/17/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gainesville Coins I hate to file this. I have been treated well, in the past 10 years, but not this time.Transaction 1 - 3/12/23. ORDER #: ******. $9980.01. Today is 4.14.23, and the order was not shipped 4.13.23 as agreed weeks ago. I called about this, and was polite. I received a story about 5 weeks processing time, and running behind.Transaction 2 - 3/17/23. ORDER #: ******. $9980.10. I received a notice of delay in shipping through an email after ordering. Nothing was indicated about any delay prior to placing my order. I called on 3/17/23 with my concerns about the delay and was told to send an email. I received no response to my email. Today 4/14/23. I called about both orders and was given a story about being behind on shipping. I was polite, and asked, "How would you feel in my situation?" The person I spoke with was polite. I asked to speak to someone with the authority and ability to complete my transactions. I was told the individual I inquired about was busy and not available. At this time, I have no reason to believe this will be resolved, in a timely manner, without *** involvement.Thank you for your time and assistance.

    Business Response

    Date: 05/01/2023

    All orders have been shipped and received  over 2 weeks ago

    Customer Answer

    Date: 05/02/2023

     
    Better Business Bureau:

    I have received my items.  I truly believe it would not have ended well without your involvement.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 9, 2023 I ordered one roll (20 units) of American Silver Eagle Silver Bullion Coins, and sent a check to GainesilleCoins in the amount of $619.65. GainesvilleCoins confirmed receipt of the check and the check was cashed by them. GainedvilleCoins was supposed to send the coins within 10 days of cashing the check. Until now (April 11, 2023) they have not sent shipped the coins. They only responded to an email to say that they are experiencing unprecedented demand, and cannot give a date as to when they will send. The do not respond to any more emails, nor phone calls since. I have emailed them to request either a date of shipment, or refund of my money. They simply do not respond. The GainesvilleCoins order number is 100-494793. I have attached a copy of an email to this complaint.

    Business Response

    Date: 04/11/2023

    The 10 days is the clearing of all checks, after that is completed the orders go in order to our fulfillment department. These products have had delays form the US Mint which is beyond our control. His Order is in order of all orders for this product and is in shipping It should be going out in the next few day.

    Customer Answer

    Date: 04/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I shipped a coin over to GainesVille Coins, it came on Thursday March 23rd 2023 to them,they sent me a offer on March 24th 2023, I accepted the offer and I put in my bank information and I have called them about 9 times each day to follow up with it I have not been able to talk to anyone, I have emailed a person named ****, he wrote me back saying it will take **** business days we are on day 9 so far and I have emailed **** again, and my email got sent to their spam about 4 times and also emailed them from another email and haven't heard back. I would just like a response back to know what's going on

    Business Response

    Date: 04/19/2023

    The payment was made promptly to this customer and the check was cashed by the customer. 

  • Initial Complaint

    Date:03/30/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number: ****** Transaction date: 02/14/23 Posting date: 02/15/23 Dollar amount: $1567.08 The order: 55 one ounce silver coins: *25 Ichthus coins *25 (one roll) 2023 ******** Maple Leaf coins *5 ***** Panda coins (various dates)Communications: *Mar 1: called to check on status; was told the coins would be shipped in another 2-3 weeks. *Called again today (March 29), placed on hold for half hour with no communication by GC. *Checked my account with them; record of two previous orders with them, (2017), but the current order is not listed on my account. How can it not be listed, if my **** was charged back in mid February?

    Business Response

    Date: 03/30/2023

    This order was waiting on a product that was delayed by the Canadian mint, we recieved the product today and are shipping out the order no later than tomorrow.

    Customer Answer

    Date: 04/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The next day, the shipment was on its way and I have received it in its entirety.   Good job Gainesville Coins.  

    Sincerely,

    ****** (***) ******

  • Initial Complaint

    Date:03/29/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on 2/13/2023 and secured by credit card, fully paid on 2/23/2023 $ 85,343,28. Order be ready for pick-up on 3/13/2023.On 3/16 my email was answered and I was told that there was a delay due to high demand. It is now 3/29/2023 and I have a hard time getting someone on the phone, emails not being answered , waiting a long time to get someone on the phone and sometimes being cut off and you can leave a message but they dont return your call. Just spoke with them finally and there is still no solid answer as to when I can pick up the order. They also can not tell me if I request a refund, when I can get my money. And I have to pay 5 % penalty which doesnt make sense since they have a long waiting list for the product. They should be happy to give me a refund.The last day I can pick it up is Friday, before I have to leave *******, be in PA only for a few days before I have to travel abroad.They tell me they have the product but if so, why can I not pick it up?Am now waiting for a phone call, they promised to call me back with a solid answer.

    Customer Answer

    Date: 04/11/2023

     
    Better Business Bureau:

    The problem has been solved. But I think that was because of you. Otherwise they would have kept pushing me down the delivery Queue.


    Sincerely,

    ******** K *** Den ******

  • Initial Complaint

    Date:03/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is about Silver coins. Gainesville coins said the silver dollars were in stock, so I ordered from them, think I would get the coins in a few days, as I chose next day delivery ($84.00 more).Then after I went the money ($8,399) by bank wire they let me know it would be 5 to 7 days. When I did Not receive the shipment I emailed them to see where it was.They told me because of high demand for their coins it would be 3 to 5 weeks. IF I had known it would be this long I would of bought from a different vendor and paid a little more for the coins

    Business Response

    Date: 04/03/2023

    The confirmation email clearly states that orders ship approximately 3 weeks from the time their payment clears, there is no mention on our website or in our email that promised shipping in 3 to 5 days.

    Customer Answer

    Date: 04/07/2023

     
    Complaint: 19628804

    I am rejecting this response because:

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB, on Jan 12th I placed an order # ***-492536 for a 50 peso ******* gold coin for $2643.02. I was told i would receive this item in 3 weeks. At this time we are now up 13 weeks and still no coin. I have called this company 3 times on Jan 27th 23, March 6th 23, and March 13, 23 and have receive 3 different reasons why my coin hasen't arrived. On my last call 3/6/23 I was told that this coin would be shipped out this week 6th thru 10th. Still no coin! Can you please help me with this matter........Respectfully *************************

    Business Response

    Date: 04/03/2023

    According to the tracking this order was delivered and signed for by the customer weeks ago.

    Customer Answer

    Date: 04/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Dear BBB received my product from ********** Coins *** **, after a wait of 2 1/2 months. Thank you for your help. Please close this case.

    Sincerely,

    *************************

Gainesville Coins, LLC is NOT a BBB Accredited Business.

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