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Business Profile

Dermatologist

Advanced Dermatology & Cosmetic Surgery

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Advanced Dermatology & Cosmetic Surgery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Dermatology & Cosmetic Surgery has 10 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/6/24, I had an appointment with Advanced Dermatology & Cosmetic Surgery in ********, **, for a yearly skin check. They are trying to collect money from me instead of the insurance company and are uncooperative. Additionally, they have poor and unsafe practices.On arrival, they had trouble with my insurance but accepted it and I was seen.The provider, ******************************* PA-C, determined that I needed 2 biopsies. They submitted the procedure to my insurance for prior authorization, which they obtained per the PA and MA. ******** herself told me that my total out of pocket would be $397.25 for which I clarified if that included pathology, and she stated yes. I agreed to pay the $397.25.They performed the procedure in unsanitary conditions, including never once washing hands.I paid the bill, which turns out to have $12 in credit card fees, and left. I went to their ************* a week or so later and spent an additional $419, this time via debit card because I was informed of fees.Now I am getting billed for an additional $262.65 for the 2/6 because they state that the insurance will not cover it. I have tried multiple times to contact the organization with the most recent, 4/24/24 at 1505. I spoke to ****** from a call center, who did explain that they did not get insurance payment and transferred me to the office manager. The transfer went to voice mail. I left a detailed message for a "*******," at 1530 asking for a return call by EOB 4/29/24 with my plan for next steps. Of course I did not receive any contact.Originally, I would have asked them to either continue working with the insurance for the balance or write it off.At this point, for my time, health risk, and trouble, I am also asking for a refund of the $396.25 along with a release from the $262.65.I do see they do not respond to BBB complaints, so will add if they are not cooperative here, I will take this up with the credit card company and other public complaint avenues.

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************, the district manager recommended that I move over to ******************** location because the *** cost is $600, and she offers more services for hair loss than ***************. Today was my *** treatment. I hydrated well the day before, and this morning, I had 2 bottles of water. Three different people stuck me for a total of four times. I was frustrated and tired. **************** came in and we discussed a way forward. She wanted me to give the MA one more chance to draw my blood, making it five sticks, to which I agreed. Unfortunately, when the MA assessed my arms, she said she would not try again and would inform ****************. ******************** advice was to discuss with you and *******************************, NP about honoring the price that I was supposed to pay at the ********* location. I had a detailed conversation with ******************** and she completely understood the situation at hand. We discussed honoring the $600 cost of my *** treatments going forth, but it would have to be a private internal agreement with the *************** location and myself. ******************** said that she would send *********************, the district manager, an email regarding the matter. The ********* location is a long drive from my house but I decided to go for it after receiving the recommendation from the DM and NP. Now I have lost time and money (time off from work) to drive down to ********* twice without achieving my goal of getting ***. I'm off-schedule for my next ***. ********************* called me this morning, but her resolution to this issue is insufficient. Currently I still have the $100 credit for the *** on my account. I want to speak with someone higher up in the corporate office to resolve this matter. Thanks much

    • Initial Complaint

      Date:02/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had called the facility to get my annual skin cancer screening. When you call you get the general call center to set the appointments up. The scheduler offered a complementary consultation with the aesthetician. I agree since it was complimentary. When I arrived to my appointment with the esthetician, no service was performed. She went over what she would recommend and handed me brochures. I then sat in the waiting room and waited for my appointment for the PA for my skin cancer checkup. Once that was over I paid my 40 copay. A couple weeks later I got a bill for ***** for the esthetician visit. I questioned it and said it was complimentary and no service was performed. The billing department stated that the office decided to continue to charge me, however I can decline to ************* they are turning me into collections.

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 13, 2024, I visited Advanced Dermatology in *******************, ** for a procedure, providing them with my new insurance card. However, ****** denied the claim of $1,327.60 for services on December 12, 2023, citing an inactive member ID. Despite providing correct information, Advanced Dermatology refused to resubmit the claim, insisting my policy was ineligible.Repeated attempts to resolve the issue were futile. Advanced Dermatology ignored Anthem's confirmation of an active policy and persisted in their refusal to correct and resubmit the claim. Despite requests and appeals, they continued to demand payment, even sending a bill on February 11, 2024, with no acknowledgment of insurance coverage.The pattern suggests a deliberate refusal to cooperate with insurance providers, potentially to circumvent negotiated discounts. I request that Advanced Dermatology ceases billing for services for now, engage with Anthem for resolution, and resubmit the claim under the correct policy for rightful payment.

    • Initial Complaint

      Date:11/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 2023, I scheduled a Aesthetic Consultation & paid a $50 charge. They set my appointment up with ***************************** at the ***** - ********* location. The front desk reception was extremely rude. I explained to the provider I was there for an Aesthetic Consultation and wanted to know how I could improve my skin (face) with services that did not include botox. She nice, but not helpful. She talked about prescribing a medication that is used to treat acne but is great to treat ************** damage. Told me she would code it as an acne medication so my insurance should cover it. I do not have acne. She had no other advice. I asked about HydraFacial's / Dermaplaning, she said sure that is good. But she doesn't do these services, I'd have to go to another location. Why did they send me here then? I did not fill the script, I tried to call another office to schedule the services I suggested. I already paid the $50 fee to the ********* location and they were not going to be able to apply that to a service at a different location. I asked her to make an exception, I had been sent to an office that does not do these services. Never got a call back, gave up $50's wasted. A month later I got a bill for $156 for my visit to ***************************** on June 19th. I called and asked why I was being charged and for what. Apparently the way she coded the visit did not end up being an Aesthetic consultation. She treated as an office visit I believe, even added that I had acne. I explained my entire story to a representative and she apologized and said she would contact the office and fix this. That was 4 months ago, 6 phone calls to two different places (billing and the actual ********* location), HOURS re-telling my story to each of the 6 people I spoke with and now the time it has taken me to write this. And I have gotten nowhere. Not one of the people I spoke with ever called me back. NOTHING. Every month I continue to get a bill.

    • Initial Complaint

      Date:09/25/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of service/appointment: 6/20/23

      Location: punta gorda, fl
      Provider: Christine Stressle
      Service: routine preventive skin check (full body scan)
      Additional service: destroy skin lesions

      Provider nonchalantly froze several skin tags from neck when I inquired if the was anything that could be done. No mention of cost or that there would be an additional charge.

      Upon receiving the bill, cost for skin lesion removal after insurance $109.77

      I called office on 8/3, 8/23, 8/30 requesting resolution and removal of the skin lesion removal cost due to provider not advising on cost. Messages were left by several staff to billing manager. On 8/31 Tammy with another department called me. She could not help, and stated she would discuss with billing department. No response. I paid the skin exam cost of $106.14. I received a threatening correspondence of sending me to collections. I called the office and left another message for the office manager on 9/18. I received a return call on 9/21 from a non- manager who stated several notes in my account asking for a manager with no response. Another message was left on this date for the manager to call me.

      I am asking for the company to remove this charge from my account as the cost was never explained to me. Had I been advised a cost would be ensued, I would not have consented to the skin service.

      Furthermore, this is a poor consumer experience due to lack of response from an office or billing manager. The time this has cost me is ridiculous.

      Business Response

      Date: 10/03/2023

      In the customer's complaint, she sites that she is unhappy with the cost of services and would like those charges to be waived. The amount that she was charged for her visit is due to her insurance deductible that was not met. For her, all charges apply to her deductible until that amount is met. This amount is determined by her contract with her insurance company and not the office. When she enrolled in her insurance, she should have been given the details of her coverage and her out of pocket responsibilities.  We cannot waive charges to help patients avoid their deductibles as that is fraud. Prior to services, she signed a consent for treatment stating that she understands that her insurance may not pay the entire cost and that she is responsible for any deductibles, copays and coinsurances.

      The verbiage in that consent states:    I agree that I am financially responsible for all services rendered to me and my dependent(s). I understand that my medical insurance company may payless than the actual amount billed for services provided. I agree to pay all deductibles, co-insurance, and/or co-payments as determined by my insurance company, as well as the charges for any medical care or supplies, including COVID-19 safety surcharges, that are not covered under the terms of my medical insurance plan. All such payments due are expected to be paid at the time of service.

      Per the office staff and location manager, it was explained to the patient that the amount billed was due to her deductible the first time she called. She did call again to request that billing and management review and remove charges, however, we are not able to waive deductibles as previously stated. I can understand frustration of having to leave messages and missing the returned calls when the office calls back. Unfortunately, our managers and staff are often away from their desks caring for patients and this requires that messages be returned at a later time.

       

       

       

      Customer Answer

      Date: 10/06/2023



      Complaint: ********



      I am rejecting this response because:

      I am not asking for the practice to commit fraud, and that was explained on the call referenced in the businesses response.  The individual I spoke to ("Tammy" from the Punta Gorda office" )  on that one call, stated she would research my complaint further, and understood my issue and would request the office manager to call me.  I never received that call.  I have attached my EOB.  There are 2 separate charges.  I did not consent to the "surgery" charge.  I was provided NO information from the provider that the charge for the "surgery" (there was no surgery performed- it was a freezing method used for skin tags) would be separate from the physcian visit.  Having come in for preventive treatment, I had no reason to believe this simple in-office procedure of 'freezing' would incur a separate charge from the office visit.  HAD I been,  I would not have consented to said treatment. 



      Sincerely,



      ***** **********

    • Initial Complaint

      Date:07/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a full body skin exam with a new dermatologist, Dr Elizabeth M******** at Advanced Dermatology and Cosmetic Ormond Beach on June 12, 2023. I showed the doctor an area that I suspected had precancerous cells. The doctor told me it might be and that I could treat it if I wanted. I advised her that I might have the medicine already at home and she said if I find it then I don't have to fill the prescription but she sent it to my pharmacy. I never filled it. I was billed $245 for "surgery". When I called the office I was told it was in the notes and therefore I had surgery and had to pay. After several calls with the office I received a revised bill that changed "surgery" to "skin procedure - destroying a skin lesion with a laser, electric current, or chemicals". So, I was billed $245 for a prescription to be called into the pharmacy.

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a patient of Advanced Dermatology and Cosmetic Surgery located at 3755 7th Terrace STE 101, Vero Beach, FL 32960. On January 24, 2023 I was treated at this office for skin issues. After the treatment I paid $226.00 on my PNC debit card. (Please see attached receipt.) I have Medicare and FLA BLUE supplement, "plan G." Advanced Dermatology was allowed $172.21 for the services provided, which means I overpaid by $53.79. Advanced Dermatology never contacted me or sent me a refund. On March 3, 2023 I contacted Advanced Dermatology where I received the treatment and spoke to the office manager. This lady advised she could not provide the refund and must email "corporate." Then on March 10, 2023 the manager contacted me and said the refund ($53.79) was requested and I asked it be put back on my **** debit card. No refund was ever given. It is pretty lousy of this company to have a double standard of how they get paid compared to how they refund overpayments. I am asking BBB, please, see if you can get my refund. Thank you.

      Customer Answer

      Date: 04/24/2023

      I am writing to let you know that Advanced Dermatology refunded my money.   Please close the case.

    • Initial Complaint

      Date:03/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I prepaid $2763.39 for three sessions of Subcision and cool peels with a specific Dr who I felt comfortable with. Since I have started my treatment I moved from the city in which this facility is located but have made arrangements to travel for my appointments. I completed two sessions and had my third session scheduled for 2/6/2023. I received confirmation emails and texts for my appointment up until 8:00am on the date of my appointment. I took the day off of work (used my paid time off) and had already driven two hours to Orlando for my appointment scheduled at 12:30. I received a phone call from the office an hour prior to my appointment canceling stating that the Dr. I had been seeing no longer works there. I was unable to reschedule my appointment at that moment as I was driving. I called back twice to get information on the Dr that they were attempting to reschedule me with, confirm they were able to complete the same procedures or look into possibly going to a different office. Even though the services I paid for were with the intent of the specific Dr. I never received a call back. I no longer want to deal with a providers office that does not even have the professionalism to give me proper notice of cancellation of my appointment nor call me back to provide me with any information or attempt to reschedule when I have already paid for the services. After numerous phone calls I have been able to reach reception a few times and advised them I would like a refund for the third procedure that was never completed and requested to speak with a manager. I have left several voicemails with no return call to date. I want to be reimbursed $921.13 that is one third of the amount that I paid. As well as an additional $375 ($47 x 8 hours) for the time I took off of work as I was not given sufficient notice of cancellation, which is considered 24 hours by their standards. The total amount I should be refunded for the services NOT rendered and my time is $1,296.13.

    • Initial Complaint

      Date:12/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to resolve charges related to two office visits on 3/1/2022 and 4/12/2022. At the time of those visits ******* was covered by *************** (Member ID *********, Member ************************, Group #***, effective dates of coverage 12/1/2021-4/30/22). At those visits I paid my required copayments. Since that time I have received bills indicating that no insurance adjustments have been applied for those visits. Repeated almost daily phone calls with the billing department and office manager have not been successful in correcting the billing issue. I have spoken with my insurance representative multiple times and assured these were covered visits. In fact a 3-way conference call with the insurance rep, a billing person from H33383337353932***837H and myself confirmed the charges would be covered. I continue to receive bills that are not accurate and on 12/5/2022 my insurance representative *********************** informed me that ***** has not received any claims for those visits. I have now received a letter threatening to turn the bill over to collections. At this point I am extremely frustrated by my good faith attempts at getting a corrected statement/bill when it appears that no Cigna claims have been made for *******'s visit's. I request a formal review of *******'s account with any documentation of insurance filings to Cigna by H33383337353932***837H. The copayments I made at the time of those visits should be the end of my financial responsibility. This is the email I have sent and they have not responded. Can not get anyone from their billing department to call me back. The office manager at the oviedo location ***************************** will not return my emails or phone calls anymore. They are threatening to send to collections when they have not even filed with my insurance company who says they will pay. Not sure where to go from this point except get you all involved to help.

      Business Response

      Date: 12/21/2022

      The claims were sent to Cigna several times this year and they have denied the claims several times.

      Upon further review in patient acct our accounts receivable spoke w/ patient ins 12.8.22 Tin could not give the claim status she told accounts receivable she needed to call ************. Called the number spoke to ******, per ****************** is correct all ***** does is reprice the claim I said ***** keeps sending us a denial stating the pt is not active. ****** said that is incorrect for both dates of service, she asked me to email her the claims to ***************************** because they don't have either claim. I emailed her the claims, and she is going to take them to her manager to see what can be done with them. I did call the patient, but voicemail is not set up.

      We are waiting on ******'s response about the claim.

      In good faith, we will take care of the bill depending on the insurance response.


      See Attachment/File: Screenshot 2022-12-21 ******

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