We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Holding Company

Southern Home Services
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Southern Home Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Southern Home Services has 52 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.74

    Average of 1,302 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Brenda M

      Date: 03/07/2023

      Brenda M

      Date: 03/07/2023

      Sean C*** from M.E. Flow was very professional and knowledgeble. He answered all my questions and made me feel at ease. He arrived promptly. He did an excellent job replacing my old water heater. I am extremely happy and very satisfied with my new product. Sean gave me peace of mind. I highly recommend him.

      Southern Home Services

      Date: 03/10/2023

      Thank you for sharing your outstanding service with Sean! He will be happy to hear of your satisfaction. Enjoy your new water heater! Have a great day, Brenda!

    • Ruth M

      Date: 03/06/2023

      Ruth M

      Date: 03/06/2023

      I have been an M.E. Flow customer for close to 15 years and their technicians are always respectful, professional and knowledgeable about their work. I am super happy with the work and maintenance they provide on my a/c and gas furnace. Thanks!

      Southern Home Services

      Date: 03/08/2023

      Thank you, Ruth, for your outstanding review! We are honored to serve you. Thank you for your business all these years. We look forward to providing many more years of excellent service.

    • Joyce N

      Date: 03/06/2023

      I would not give them even 1 star - they are absolutely AWFUL!!
      They gave us a $1,500 price & supposedly ordered &then called next day we had to call them after not receiving a call back only to find out it was now going to be $15000…and a whole new furnace..They are a Rip Off!
      We found someone to fix it for less than their 1st estimate !

    • Albert B

      Date: 03/05/2023

      Albert B

      Date: 03/05/2023

      Complete rip off, and they take advantage of the elderly!!! My 90 year old mother in law had a small leak in water heater. My wife called David Gray Plumbing for her to get an estimate, even though we had very clear photos of the water heater which was located just inside the garage door. They charged her $65 for an estimate. Yep just to turn their head to the right and peek in. It couldn't be in a easier place to get to. Three wires, on hot, one cold, and one pressure valve overflow pipes. Guess what the quoted her?... $1,200 labor!!! And that's with us buying the new water heater and having it sitting their in the garage waiting for them!!! We told them a BIG NO!!! I have done a few, so I picked up a new one from Home Depot, took it over there, and replaced it myself. It took me EXACTLY ONE HOUR!!! And I bet a professional plumber could do it much faster! I had less than $20 into the short piece of cpvc, two couplers, and two 3/4" adapter adapter fittings for the top of the tank. She is 90 years old, so I did it for free!!! So, just curious, what is David Gray's labor rate? $1,200 per hour??? I'm just disgusted at these thieves!!!

      Southern Home Services

      Date: 03/16/2023

      ********************* -I'm very glad to hear that you were able to resolve your mother's plumbing issue.I take objection to your comment that we take advantage of the elderly. That is out of line and patently false. DG has been in business in Jax for 40 years and has a stellar reputation because of our commitment to our clients. Our rates are supported by the quality of our work, our service to the client, and our warranty. We compensate our team well and operate in a competitive environment. All of this has costs that must be passed on. Regards,******************** President

    • Cynthia W

      Date: 03/03/2023

      Cynthia W

      Date: 03/03/2023

      Excellent customer service. The appointment was timely, our service representative was polite, on time and gave me options for the repairs.

      Southern Home Services

      Date: 03/08/2023

      Thank you for sharing your satisfaction with the service. Our technicians do a great job when diagnosing HVAC and plumbing problems to provide options. This is great if you plan on staying in the home, selling the house, or simply budgeting for future repairs. Have a great day, Cynthia, and thank you for choosing M.E. Flow!

    • Dixie H

      Date: 02/28/2023

      Dixie H

      Date: 02/28/2023

      The two plumbers you sent me were unbelievably resourceful. They made a difference.

      Southern Home Services

      Date: 03/02/2023

      Thank you for sharing how fantastic our plumbers are! We greatly appreciate it! Have a great day, Dixie!

    • Dan B.

      Date: 02/28/2023

      Dan B.

      Date: 02/28/2023

      I've had ME Flow for 13yrs and they replaced my furnace in 2015. I'm on the scheduled maintenance plan which was done today. Tech showed me igniter and recommended replacement. Charged $310 for part that I found costs less than $30 on Amazon. I could accept 100% mark up, $60, plus $104 service charge (even though he already had it removed to check it) which would have cost ~$165. But feeling a little ripped off as a long time customer being charged $310. Time to start looking for a new HVAC maintainer.

      Southern Home Services

      Date: 03/02/2023

      David, thank you for your business all these years and for choosing us to replace your HVAC system. We understand that you are not happy with the price of the repair service. The technician should have provided up-front pricing and gained your acknowledgment before repairing. Like most HVAC companies, we don't sell parts; we sell a service. We use a flat rate pricing system to do so, and the service includes a warranty behind the work, a trained professional, and a stocked truck for repairs. We hope this explanation is helpful and you'll reconsider. We take great pride in serving our community and would never do anything to jeopardize that. We hope to see you again.

      Southern Home Services

      Date: 03/02/2023

      Daniel, not David.

    • John W

      Date: 02/27/2023

      John W

      Date: 02/27/2023

      I own four properties in Winchester and ME Flow takes care of all of them! I’ve been using ME flow for over 15 years, and have never been disappointed in their work, or their service.

      Southern Home Services

      Date: 03/02/2023

      Thank you for choosing M.E. Flow in Winchester! We are thankful to our fantastic team members for treating our customers like family and being dedicated to being the best! Have a great day, John!

    • Laura H

      Date: 02/19/2023

      Laura H

      Date: 02/19/2023

      I have been with ME Flow for years now. When something works, I stick with it. The folks at this company are knowledgeable, professional, considerate flexible and their prices are reasonable! I’ve come to know each one of the technicians that are sent to my home, and I trust them. You can too!

      Southern Home Services

      Date: 02/20/2023

      Thank you for this lovely review! It is our honor to serve you. We look forward to serving you for many more years. Thank you!

    • Julie V

      Date: 02/18/2023

      Julie V

      Date: 02/18/2023

      Professional, excellent and timely appointment service. Highly recommend M.E. Flow Inc.!

      Southern Home Services

      Date: 02/22/2023

      Thank you for your recommendation, Julie! It is our honor to serve you!

    Southern Home Services is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.